<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>Spooky23</author><text>The secret to Dell is you need to buy “ProSupport”. It costs like $100 more.&lt;p&gt;I had an issue that was known with certain Dell universal docking stations. We had the elevated support and got a hot fix in a few days. A colleague with the same laptop, same dock has the same problem and got nothing - they refused to acknowledge or support the dock connection, claiming that they only support “hardware” and not windows drivers. Eventually the driver was released a few months later.&lt;p&gt;Other OEMs like Lenovo and HP don’t fuck around with stuff like this. Just price Dell like for like with the equivalent support offering. Dell’s pricing is usually very competitive, so you’ll probably find they will still win some comparisons, and when they do the “pro” offering is better.</text><parent_chain><item><author>getcrunk</author><text>I had an XPS, top of the line with full warranty&amp;#x2F;premium support. Horrible experience. They swapped many models to a shitty wifi card that caused bsod. I had to spend over 15+ hrs with support to finally convince them the fix was to swap the card to the original Intel and not doing another system restore or reformat.&lt;p&gt;Then the battery. Oh the battery. The computer would randomly wake up from hibernate and drain the battery till it was dead. This also caused premature drain. Guess what? Dells batteries are rated for less cycles (half compared to apple) and this seemed to coincide with the end of my warranty period (time to buy a new one) but it doesn&amp;#x27;t even matter because their premium support only covers battery replacements for the first year!&lt;p&gt;And get this! They only sell refurbished batteries. Just everything about this company is trash.&lt;p&gt;The XPS is a nice line. It is very premium, but only skin deep</text></item></parent_chain></comment><story><title>Dell deletes Latitude CPU Throttling issue after link is posted here</title><text>Dell deletes Latitude CPU Throttling issue after link is posted here.&lt;p&gt;Dell&amp;#x27;s new Latitude 5420&amp;#x2F;7420&amp;#x2F;7520 Notebooks have a ongoing issue where their CPU are severely throttled when running on any Linux distribution, even on Ubuntu OEM Certified System according to some reports at the forum.&lt;p&gt;After a link to the Dell forum post was ported to HN, the post mysteriously was deleted in the same day. Many users of this model posted to the forum thread since last year and so far no solution was provided and we only received very unenthusiastic responses from Dell support.&lt;p&gt;Shocking to see this apparent action to hide the problem.&lt;p&gt;Originally Here:
&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.dell.com&amp;#x2F;community&amp;#x2F;Latitude&amp;#x2F;Latitude-5420-7420-7520-CPU-Throttling-Issue-on-Linux&amp;#x2F;td-p&amp;#x2F;7959019&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.dell.com&amp;#x2F;community&amp;#x2F;Latitude&amp;#x2F;Latitude-5420-7420-7...&lt;/a&gt;&lt;p&gt;You can still see it on Google Cache
&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;webcache.googleusercontent.com&amp;#x2F;search?q=cache:PFSFF47bK1gJ:https:&amp;#x2F;&amp;#x2F;www.dell.com&amp;#x2F;community&amp;#x2F;Latitude&amp;#x2F;Latitude-5420-7420-7520-CPU-Throttling-Issue-on-Linux&amp;#x2F;td-p&amp;#x2F;7959019+&amp;amp;cd=1&amp;amp;hl=en&amp;amp;ct=clnk&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;webcache.googleusercontent.com&amp;#x2F;search?q=cache:PFSFF4...&lt;/a&gt;&lt;p&gt;Screenshot here:
&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;imgur.com&amp;#x2F;a&amp;#x2F;Va8EMMA&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;imgur.com&amp;#x2F;a&amp;#x2F;Va8EMMA&lt;/a&gt;</text></story>
<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>1024core</author><text>I was contemplating buying a Dell to replace my 10-year old MBP, but after reading your comment, I will stay as far away from Dell as I can.&lt;p&gt;Thanks for the warning, friend!</text><parent_chain><item><author>getcrunk</author><text>I had an XPS, top of the line with full warranty&amp;#x2F;premium support. Horrible experience. They swapped many models to a shitty wifi card that caused bsod. I had to spend over 15+ hrs with support to finally convince them the fix was to swap the card to the original Intel and not doing another system restore or reformat.&lt;p&gt;Then the battery. Oh the battery. The computer would randomly wake up from hibernate and drain the battery till it was dead. This also caused premature drain. Guess what? Dells batteries are rated for less cycles (half compared to apple) and this seemed to coincide with the end of my warranty period (time to buy a new one) but it doesn&amp;#x27;t even matter because their premium support only covers battery replacements for the first year!&lt;p&gt;And get this! They only sell refurbished batteries. Just everything about this company is trash.&lt;p&gt;The XPS is a nice line. It is very premium, but only skin deep</text></item></parent_chain></comment><story><title>Dell deletes Latitude CPU Throttling issue after link is posted here</title><text>Dell deletes Latitude CPU Throttling issue after link is posted here.&lt;p&gt;Dell&amp;#x27;s new Latitude 5420&amp;#x2F;7420&amp;#x2F;7520 Notebooks have a ongoing issue where their CPU are severely throttled when running on any Linux distribution, even on Ubuntu OEM Certified System according to some reports at the forum.&lt;p&gt;After a link to the Dell forum post was ported to HN, the post mysteriously was deleted in the same day. Many users of this model posted to the forum thread since last year and so far no solution was provided and we only received very unenthusiastic responses from Dell support.&lt;p&gt;Shocking to see this apparent action to hide the problem.&lt;p&gt;Originally Here:
&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.dell.com&amp;#x2F;community&amp;#x2F;Latitude&amp;#x2F;Latitude-5420-7420-7520-CPU-Throttling-Issue-on-Linux&amp;#x2F;td-p&amp;#x2F;7959019&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.dell.com&amp;#x2F;community&amp;#x2F;Latitude&amp;#x2F;Latitude-5420-7420-7...&lt;/a&gt;&lt;p&gt;You can still see it on Google Cache
&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;webcache.googleusercontent.com&amp;#x2F;search?q=cache:PFSFF47bK1gJ:https:&amp;#x2F;&amp;#x2F;www.dell.com&amp;#x2F;community&amp;#x2F;Latitude&amp;#x2F;Latitude-5420-7420-7520-CPU-Throttling-Issue-on-Linux&amp;#x2F;td-p&amp;#x2F;7959019+&amp;amp;cd=1&amp;amp;hl=en&amp;amp;ct=clnk&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;webcache.googleusercontent.com&amp;#x2F;search?q=cache:PFSFF4...&lt;/a&gt;&lt;p&gt;Screenshot here:
&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;imgur.com&amp;#x2F;a&amp;#x2F;Va8EMMA&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;imgur.com&amp;#x2F;a&amp;#x2F;Va8EMMA&lt;/a&gt;</text></story>