<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>bedast</author><text>Late last year going into early this year I had to deal with ASUS RMA with my ROG Flow X13 and the dock. The dock started failing. They wanted both the laptop and the dock sent in, so I sent both in. It took a while, but they got it taken care of.&lt;p&gt;The only problem I ran into is apparently FedEx treated the return as a soccer ball. The sturdy packaging was very damaged, and I&amp;#x27;m surprised the damage to the laptop and dock weren&amp;#x27;t worse than a cracked frame, bent hinge, and cracked dock frame.&lt;p&gt;ASUS handled redoing the RMA without charging me anything. My assumption is they used the FedEx insurance.&lt;p&gt;They always re-image the device. When I got it back the second time, they forgot to remove their repair image and I had to re-image it myself. No biggie, I&amp;#x27;m fine with that.&lt;p&gt;Perhaps what helped me is I&amp;#x27;ve worked with technology for a couple of decades, including doing technical support and front line support for several years at the start of my career. I used my troubleshooting skills before even contacting ASUS and gave them all of my findings. The person I was talking to didn&amp;#x27;t bother with trying any further troubleshooting and just requested the RMA.&lt;p&gt;So, while I get that talking to any system builder&amp;#x27;s tech support and RMA can be a pain, I had a positive experience with ASUS RMA.&lt;p&gt;I have a friend with a recent Alienware laptop that had issues on day 1. Dell technician did a house call, basically destroyed his laptop, and left. Another friend has sworn off Dell because after several RMAs of his laptop, the warranty eventually expired and it still failed again. I don&amp;#x27;t know many people who have had to go through RMAs of other companies. But I get the impression that, outside of business support, all of them are garbage. However, ASUS did me right.</text><parent_chain><item><author>geraldwhen</author><text>God help your soul if you need to deal with an ASUS hardware RMA. They are easily the worst PC hardware manufacturer of all, and they sell clearly damaged and broken parts as &amp;quot;refurb.&amp;quot;&lt;p&gt;They are terrible.</text></item><item><author>jacquesm</author><text>The responses to this are more interesting than the device itself. It&amp;#x27;s innovative, it&amp;#x27;s done by a brand that has a reasonable reputation for reliability and for standing behind their products and it may well fit a niche.&lt;p&gt;Innovation is &lt;i&gt;always&lt;/i&gt; going to be risky, and Asus stands to lose some of their credibility if the device does not hold up over time. So I&amp;#x27;ll be more than happy to let them do their thing.&lt;p&gt;As for sustainability: all electronics that contain rechargeable batteries are in principle not sustainable and we all have one or more of those devices. Let the person who has never used a portable battery powered device cast the phirst phone.</text></item></parent_chain></comment><story><title>Asus Zenbook 17 Fold OLED</title><url>https://www.asus.com/Laptops/For-Home/Zenbook/Zenbook-17-Fold-OLED-UX9702/</url></story>
<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>fuckmeyes</author><text>They are shit in RMA but as is every other company, most service centres are outsourced. I remember I just need a droid to remove the cmos battery from my zenbook to fix some weird power on race condition that prevented the whole thing from switching on - I didn’t have the silly screwdrivers - yet they wanted to rma it for two weeks - had to literally scream down the shop unrefined - losing face - until they relented albeit with sir it won’t work but calm down you idiot we’ll try, of course it worked and I was back in a taxi 20mins later with working zenbook and my data. Still better than Acer but still shit. This was bangkok</text><parent_chain><item><author>geraldwhen</author><text>God help your soul if you need to deal with an ASUS hardware RMA. They are easily the worst PC hardware manufacturer of all, and they sell clearly damaged and broken parts as &amp;quot;refurb.&amp;quot;&lt;p&gt;They are terrible.</text></item><item><author>jacquesm</author><text>The responses to this are more interesting than the device itself. It&amp;#x27;s innovative, it&amp;#x27;s done by a brand that has a reasonable reputation for reliability and for standing behind their products and it may well fit a niche.&lt;p&gt;Innovation is &lt;i&gt;always&lt;/i&gt; going to be risky, and Asus stands to lose some of their credibility if the device does not hold up over time. So I&amp;#x27;ll be more than happy to let them do their thing.&lt;p&gt;As for sustainability: all electronics that contain rechargeable batteries are in principle not sustainable and we all have one or more of those devices. Let the person who has never used a portable battery powered device cast the phirst phone.</text></item></parent_chain></comment><story><title>Asus Zenbook 17 Fold OLED</title><url>https://www.asus.com/Laptops/For-Home/Zenbook/Zenbook-17-Fold-OLED-UX9702/</url></story>