<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>georgyo</author><text>Without a doubt Dell has much better customer focus for technical people. The 4 year support contact w&amp;#x2F; accidentally costs the same as 4 years of apple care, but Dell&amp;#x27;s covers everything except lost and  wore down batteries.&lt;p&gt;Apple requires that you book an appointment at one of their stores, go there, wait on line anyway because there are people who don&amp;#x27;t want to book online, have someone who can&amp;#x27;t fix hardware problems look at it, and then say they&amp;#x27;ll take it but you must give them your file vault password first.&lt;p&gt;Dell on the other hand after ten minutes of hardware troubleshooting on the phone comes on site with replacement parts. If they can&amp;#x27;t fix it they send it back for you, and you can request that they give you the hard drive in the machine before they send it. It&amp;#x27;s very excellent.</text><parent_chain><item><author>WhitneyLand</author><text>&amp;gt;Apple doesn&amp;#x27;t have the best customer service&lt;p&gt;They don&amp;#x27;t?  Who does then?&lt;p&gt;Now if you want to say they&amp;#x27;re not perfect and they&amp;#x27;ve had their problems, I would agree with that.</text></item><item><author>tamcap</author><text>That was literally my thought. Apple doesn&amp;#x27;t have the best customer service ever, but it&amp;#x27;s pretty decent and people that have warranties seem to leave happy.&lt;p&gt;a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious.&lt;p&gt;Now, the b).
b) C&amp;#x27;mon Google - you know the author is a techie &amp;#x2F; twitterer &amp;#x2F; reviewer - of all the people to annoy with customer service, is a person like that really the good choice?&lt;p&gt;This incident clearly exposes non-positive elements in their customer support culture.</text></item><item><author>rfrey</author><text>If Google wants to charge Apple iPhone prices, they can&amp;#x27;t continue with Google level service.</text></item></parent_chain></comment><story><title>My Pixel has a manufacturing defect</title><url>https://9to5google.com/2016/12/09/google-pixel-screen-peeling-support/</url></story>
<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>thenomad</author><text>Herman Millar.&lt;p&gt;&amp;quot;My chair&amp;#x27;s seat fabric has torn a bit. Is there anything you can do?&amp;quot;&lt;p&gt;&amp;quot;When did you buy it?&amp;quot;&lt;p&gt;&amp;quot;Erm, around 6 years ago, I think.&amp;quot;&lt;p&gt;&lt;i&gt;Checks records&lt;/i&gt;&lt;p&gt;&amp;quot;No problem, an entire replacement seat will turn up in a truck tomorrow. We&amp;#x27;ll fit it and leave your chair good as new. Have a nice day, sir.&amp;quot;</text><parent_chain><item><author>WhitneyLand</author><text>&amp;gt;Apple doesn&amp;#x27;t have the best customer service&lt;p&gt;They don&amp;#x27;t?  Who does then?&lt;p&gt;Now if you want to say they&amp;#x27;re not perfect and they&amp;#x27;ve had their problems, I would agree with that.</text></item><item><author>tamcap</author><text>That was literally my thought. Apple doesn&amp;#x27;t have the best customer service ever, but it&amp;#x27;s pretty decent and people that have warranties seem to leave happy.&lt;p&gt;a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious.&lt;p&gt;Now, the b).
b) C&amp;#x27;mon Google - you know the author is a techie &amp;#x2F; twitterer &amp;#x2F; reviewer - of all the people to annoy with customer service, is a person like that really the good choice?&lt;p&gt;This incident clearly exposes non-positive elements in their customer support culture.</text></item><item><author>rfrey</author><text>If Google wants to charge Apple iPhone prices, they can&amp;#x27;t continue with Google level service.</text></item></parent_chain></comment><story><title>My Pixel has a manufacturing defect</title><url>https://9to5google.com/2016/12/09/google-pixel-screen-peeling-support/</url></story>