<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>JPKab</author><text>&lt;i&gt;gasp&lt;/i&gt; you mean you have to pay for something to expect support???  I&apos;m glad you commented, because you bring a bit of reality to some of the other commenters who chime &quot;Google doesn&apos;t offer support beause they don&apos;t have to.&quot;  Umm, no, they don&apos;t offer support because only an idiot would offer support to customers who aren&apos;t paying for anything.&lt;p&gt;I get so tired of people who get &quot;free&quot; (yes, i know Google monetizes their use with ads) stuff wanting support.  If you want support, you have to pay for it.  The skilled person wearing the headset in the call center doesn&apos;t work for free.</text><parent_chain><item><author>swombat</author><text>I&apos;m paying for our company&apos;s google email accounts. I did that solely so I could get access to their support.&lt;p&gt;The support experience was outstanding. There was a smart, informed person handling the case. It was a tricky case, there were a number of emails exchanged and several lengthy phone calls, and it turned out not to be Google&apos;s fault at all (it was Rackspace&apos;s fault), and yet they were courteous, helpful, intelligent, informed, hands on.&lt;p&gt;One of the best support experiences I&apos;ve had - but it only happened after we started paying for our email accounts.</text></item></parent_chain></comment><story><title>How can we get Google Support?</title><text>The Symfony project, an Open-Source project (http://symfony.com/), uses Google Groups to host its mailing-lists. The service is free and we really appreciate it, but for no reasons, Google closed our access to one of our mailing-lists (https://groups.google.com/forum/#!forum/symfony2).&lt;p&gt;That happened a few weeks ago and thanks to some inside people at Google, the mailing-list reappeared. As the admin of the list, I received no email about the closing of the mailing-list, no explanations, and not even an email when the mailing-list reopened after a few days of black-out.&lt;p&gt;I was not happy with this situation but I thought it was just a glitch. But then, some days ago, they did it again. The mailing-list is not accessible anymore, not even by me (the admin).&lt;p&gt;There is no way to get support, no way to get in touch with someone at Google. This is really frustrating. Of course, this is a free service and Google can do whatever they want, but I would at least expect a way to get some kind of support (hell, I&apos;m even ready to pay fot it)... or at least, some kind of email (even an automatic one) telling me what we did wrong (and I doubt that we did anything wrong as the mailing-list is moderated and we are only talking about yet another PHP framework).&lt;p&gt;HELP! How can I get in touch with someone at Google? How can we get by our mailing-list?</text></story>
<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>jaredmcateer</author><text>I had a problem with my Nexus 4, the FS got corrupted and wouldn&apos;t recognize any sim card, no amount of reset to factory defaults or flashing  the rom would help. I had one small hitch getting ahold of their support, you had to call. My cell is my only phone so calling them was problematic. I had to use a friend&apos;s phone to do it, but once I got past the gatekeeper, I just interacted with the techs via email. After some very simple troubleshooting they emailed me shipping labels whilst shipping me a new phone. I&apos;ve never had a company ship me a replacement before they received the dud, that was quite refreshing.</text><parent_chain><item><author>swombat</author><text>I&apos;m paying for our company&apos;s google email accounts. I did that solely so I could get access to their support.&lt;p&gt;The support experience was outstanding. There was a smart, informed person handling the case. It was a tricky case, there were a number of emails exchanged and several lengthy phone calls, and it turned out not to be Google&apos;s fault at all (it was Rackspace&apos;s fault), and yet they were courteous, helpful, intelligent, informed, hands on.&lt;p&gt;One of the best support experiences I&apos;ve had - but it only happened after we started paying for our email accounts.</text></item></parent_chain></comment><story><title>How can we get Google Support?</title><text>The Symfony project, an Open-Source project (http://symfony.com/), uses Google Groups to host its mailing-lists. The service is free and we really appreciate it, but for no reasons, Google closed our access to one of our mailing-lists (https://groups.google.com/forum/#!forum/symfony2).&lt;p&gt;That happened a few weeks ago and thanks to some inside people at Google, the mailing-list reappeared. As the admin of the list, I received no email about the closing of the mailing-list, no explanations, and not even an email when the mailing-list reopened after a few days of black-out.&lt;p&gt;I was not happy with this situation but I thought it was just a glitch. But then, some days ago, they did it again. The mailing-list is not accessible anymore, not even by me (the admin).&lt;p&gt;There is no way to get support, no way to get in touch with someone at Google. This is really frustrating. Of course, this is a free service and Google can do whatever they want, but I would at least expect a way to get some kind of support (hell, I&apos;m even ready to pay fot it)... or at least, some kind of email (even an automatic one) telling me what we did wrong (and I doubt that we did anything wrong as the mailing-list is moderated and we are only talking about yet another PHP framework).&lt;p&gt;HELP! How can I get in touch with someone at Google? How can we get by our mailing-list?</text></story>