<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>adambenayoun</author><text>There&apos;s not much negativity toward them just a bit of criticism on how they&apos;re handling this outage. 
As I mentioned in another comment of mine on that thread - they should have reached out to customers and let them know there&apos;s an outage (especially if this is an outage that is &amp;#62; 10 minutes).&lt;p&gt;P.S: I still think Sendgrid are awesome and fortunately they&apos;ll listen to what we have to say and next outage will be handled differently.</text><parent_chain><item><author>efa</author><text>SG customer as well.  What&apos;s all the negativity towards them? Is there something I should know about them?  I wasn&apos;t aware of any incidents.</text></item><item><author>slig</author><text>Even though I&apos;m a SG customer, I can&apos;t help but feel a little schadenfreude.&lt;p&gt;edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don&apos;t think it&apos;s that funny anymore as I&apos;m being affected as well.</text></item></parent_chain></comment><story><title>Sendgrid is down</title><url>http://support.sendgrid.com/entries/23417077-21-Mar-Website-Down-Refusing-Mail</url></story>
<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>spindritf</author><text>&lt;a href=&quot;https://news.ycombinator.com/item?id=5410515&quot; rel=&quot;nofollow&quot;&gt;https://news.ycombinator.com/item?id=5410515&lt;/a&gt;</text><parent_chain><item><author>efa</author><text>SG customer as well.  What&apos;s all the negativity towards them? Is there something I should know about them?  I wasn&apos;t aware of any incidents.</text></item><item><author>slig</author><text>Even though I&apos;m a SG customer, I can&apos;t help but feel a little schadenfreude.&lt;p&gt;edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don&apos;t think it&apos;s that funny anymore as I&apos;m being affected as well.</text></item></parent_chain></comment><story><title>Sendgrid is down</title><url>http://support.sendgrid.com/entries/23417077-21-Mar-Website-Down-Refusing-Mail</url></story>