<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>cpr</author><text>Would there be any way to turn this into a Zendesk-like solution, using threads for each support inquiry, and assignments of some sort?&lt;p&gt;We&amp;#x27;re happy Fastmail email users, and can &lt;i&gt;almost&lt;/i&gt; live with email for support, and barely use any Zendesk features other than assignments, internal notes, and various views. But those three simple ZD features we do use are critical.</text><parent_chain></parent_chain></comment><story><title>Topicbox – FastMail’s new product for teams</title><url>https://blog.fastmail.com/2017/09/12/announcing-topicbox-our-new-product-for-teams/</url></story>
<instructions>Your goal is to analyze the following comment and estimate how highly it will be upvoted by the Hacker News community.</instructions><comment><author>mxuribe</author><text>I&amp;#x27;m always a big fan of org. wikis...but the challenge is some users slack off on creating&amp;#x2F;posting content...but this topicbox seems like users can simply draft&amp;#x2F;send an email, and bam its content for a sort of &amp;quot;wiki&amp;quot;.  This is a great idea, even if only for the low curve of easily &amp;quot;creating&amp;quot; organizational content!  Kudos to fastmail!</text><parent_chain></parent_chain></comment><story><title>Topicbox – FastMail’s new product for teams</title><url>https://blog.fastmail.com/2017/09/12/announcing-topicbox-our-new-product-for-teams/</url></story>