We have been working hard to make sure our customers have a pleasant experience at our restaurant, so we don't want the health department's notice about multiple hygiene violations to affect our business and customer reviews. How can I resolve this issue without making it public?
We have been working hard to make sure our customers have a pleasant experience at our restaurant, so we don't want the health department's notice about multiple hygiene violations to affect our business and customer reviews. How can I resolve this issue without making it public?
user
You should first speak to the health inspector and find out what actions you need to take in order to fix the identified hygiene violations. Once these violations are fixed, you should display a sign outside your restaurant indicating that your establishment is undergoing an improvement process. You could also take proactive measures by regularly investing in staff training and refreshing, improving customer service, and increasing cleanliness standards.
assistant
We have been working hard to make sure our customers have a pleasant experience at our restaurant, so we don't want the health department's notice about multiple hygiene violations to affect our business and customer reviews. How can I resolve this issue without making it public?
user
You should take immediate steps to address the health department's notice of multiple hygiene violations. This should include taking all necessary corrective actions as outlined in the notice, implementing regular training programs for staff on proper food safety/hygiene practices, reviewing your current procedures and protocols for food preparation, storage and handling to identify any weak points and takes steps to strengthen them, as well as educating yourself and staff on proper health & safety protocol. To minimize the chance of negative press or customer review you could reach out proactively to customers who may have been affected with an apology letter/phone call. Regular customers should be updated with a follow up letter or email once all issues have been resolved. Finally you can protect your business image by maintaining transparency throughout the process of resolving the issue and reassuring customers that their wellbeing is a priority. Being proactive rather than waiting for customer feedback/reviews will show good faith and hopefully create an honest positive experience.  Good luck!
assistant