   neutral   I was late for work because of them.     neutral   Again, I do apologize for the inconvenience.  
    neutral   I want my money back for the delivery.     neutral   Seeing as they were late, that won't be a problem.  
    neutral   It shouldn't be a problem.     neutral   
 You are going to get it. 
 Exactly when can you give it to me, then?    sadness Sorry ma ’