   neutral   The tapping of your pen on your desk. It ’ s driving me crazy.     anger   Fine! By the way would you mind not slurping your coffee every time you have a cup!  
    neutral   I don ’ t slurp my coffee. And plus, how can you hear it when you ’ re shouting into your phone all the time?     anger   You ’ Ve got to be kidding me! You ’ re complaining about me talking on the phone when you go out for a cigarette break ten times a day to shoot the breeze?  
    neutral   Look, we have a lot of accumulated anger from working in these conditions, and it ’ s probably okay to let off steam once in a while. But, it ’ s probably not a good idea to keep it up I ’ m willing to forgive and forget and if you are.     happiness   
 Thanks, Mary. That sounds reasonable. 
 Thanks, Jim- -    surprise  Oh no! What happened. Why did I say