   neutral   You look upset, is there anything wrong?     neutral   Yes, to tell you the truth, there is.  
    neutral   What is it?     neutral   Well, I've lost my wallet and my ID card.  
    neutral   Oh, that's too bad! I am sorry to hear that!     neutral   
 Can you help in any way, Miss Yang? 
 Do try not lose your heart.    happiness Thank you for understanding! 