   neutral   What ’ s up?     neutral   Actually, the business trip itself was very successful. We arrived on time, we had nice conversations and we settled some important issues for the next year.  
    neutral   Sounds quite fruitful, why do you call it still a nightmare then?     neutral   Well, the air line lost my luggage on the return flight and then I lost my carry on bag when I was tackling with the officers in charge. I left the airport three hours later than I expected and then I was caught in a traffic jam. When I finally got home, I was totally exhausted. But I found the elevator was out of service due to a blackout.  
    neutral   This is really a sad story. Did they trace back your luggage?     neutral   
 They promised that. 
 Yes, just this evening.    neutral  And did you get any kind reconsider