   neutral   Oh, I'm terribly sorry, sir. I'll go and get you cola right away.     anger   Waiter!  
    neutral   Yes, sir. I'll bring your drink right away.     neutral   It's not that. There's an animal in my soup.  
    neutral   Is there, sir? I'm very sorry. I'll change it straight away.     anger   
 What do we care?  You didn't tell me. 
 You are so slow at helping! Please hurry.  
   disg