W1B-020 Belfast business 4-3.txt
13 May 1994

Dr G F Crowe The Queen's University of Belfast BELFAST BT7 1NN

Dear Dr Crowe Thank you for forwarding the envelope of a letter posted to you which was empty and inside an official Royal Mail plastic envelope when delivered to your home.

This damage may have been caused inadvertently during its processing in our sorting office. Much of the mail we receive is handled automatically and despite all the precautions we take to avoid mishaps of this kind accidental damage can unfortunately occur.

Despite extensive and detailed enquiries, I have not been able to discover what the contents were or at what point in its journey the contents came adrift. No record is kept of unregistered mail whilst in transit through the post.

Please accept my sincere apologies for the undoubted anxiety and annoyance you were caused.

Yours sincerely SIOBHAN MAGEEAN Customer Services
