W1B-018 Belfast business 2-6.txt
256 Ormeau Road Belfast BT7 2FZ

Mr G F Crowe 19 Sloane Way Belfast 23 November 1995

Dear Mr Crowe Thank you for your letter.

I am indeed sorry to learn of the difficulties you have experiences with your Creda Tumble Dryer.

Our records show a service call on 15 July 1995 at which time a replacement timer and relay were fitted.

A further call on 2 November 1995 was carried out by our engineer, the fault reported was noises.

I am informed by the engineer that he recommended replacement pulleys, which although were not on his vehicle, would have been put on order for you. He did offer to grease the pulleys in the meantime but advised you that charges would be made since the repair was different to that carried out on 15 July 1995, and that you refused to have the pulleys fitted.

Creda therefore do not accept that we have a liability to make any reimbursement and we would not therefore be in a position to refund any monies paid.

May I apologise for any inconvenience you have been caused.

Yours sincerely B Toner Area Manager HOTPOINT CREDA CANNON SERVICE
