W1B-021 Belfast business 5-7.txt
9th January 1994

Dr G F Crowe 19 Sloane Way BELFAST

Dear Dr Crowe Thank you for your enquiry dated 27th November about a letter sent to yourself from The Times.

We have made careful enquiries into your complaint but I regret that we have been unable to trace it. Neither has anything come to light which would account for the loss.

I should explain that we keep no record of ordinary unregistered letters at any stage of their journey and it is often not possible to say where or how an individual letter goes astray. Such losses are of considerable concern to Royal Mail and everything possible is done to eliminate them.

I do assure you we are not complacement about our losses and do all we can to ensure that all mail is delivered properly and correctly. However things do go wrong and human errors frustrate our best efforts.

Enclose is a small gift of stamps which you may find useful.

I am very sorry about the loss and the inconvenience you have been caused and that I am unable to give you a more favourable reply on this occasion.

Yours sincerely GARY BARTLETT CUSTOMER SERVICE
