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When you place an order you will get a confirmation email first, and then you will get a dispatch email when the item has been dispatched and on it's way to you. There is a "tracking reference" link on the dispatch email which you can use to track your order on the courier's tracking site.
Why haven't I received an email to confirm my order?
If you haven't received an email to confirm your order, you can either check the status of your order in your account under your "Latest Orders". If you are concerned at all, just contact us and we can look into this for you.
I have a promotional code, how do I use it?
To use a promotional code, select "Do you have a promotional code?" on the "Checkout" page and insert the character sequence in the appropriate field. If your code is inserted correctly, the amount and/or content of the Shopping Cart will be recalculated based on the promotion applied.
The coupon code I inserted is not recognised. Why?
Each promotional code has specific rules regarding its use, such as the validity period, the minimum amount of the order, or the type of products purchased and the fact that it cannot be combined with other promotional codes.
If the system does not recognize the code you inserted, ensure that the order fulfills the validity of the promotion. If the code is declined again, ensure you entered the characters correctly: often the number "zero" can be mistaken for the letter "o" or the number " one" for the letter "I." You can also contact us and we will aim to resolve your issue as best as we can.
I received a defective product through my online purchase, can I return it?
Lagzira London is committed to offering safe products with perfect quality. However, on rare occasions an item may have small irregularities.
If a product you received is defective, please report the problem to our Customer Service Department. Fill out all the fields indicating the type of defect, and attach a photograph illustrating the problem.
Our Customer Service Department will contact you to arrange the terms for an exchange or refund.
Are Lagzira London products safe?
Lagzira London has always had a strong and unwavering commitment: to ensure the highest levels of quality, safety and efficiency for every single product and all ingredients used. This is why all Lagzira London products are developed in compliance with EU Directives and USA-FDA (Food and Drug Administration) regulations.
All ingredients are naturally sourced to make the highest quality products. We use organic ingredients in all of our products.
Are Lagzira London products safe for women during pregnancy?
There are a few products which are not suitable for pregnant women. This is because some of the products contain essential oils which can cause contractions. We recommend that you carefully follow the usage 'instructions and read the information listed inside the products and consult with your doctor if not sure.
Where are Lagzira London products made?
All our products are natural and ethically sourced and made in Morocco.
Where can I buy Lagzira London products?
Lagzira London products are exclusively available online through our website.
Do Lagzira products contain ingredients of animal origin?
Lagzira products do NOT contain any ingredients from animal origin. All our products are vegan.
Are Lagzira products tested on animals?
Lagzira products are NOT tested on animals and we have always been strongly against animal testing.
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