In this first post for Speakable, Montreal writer Mat Vaillancourt describes the differences between people on the spectrum and how to navigate life as a young adult with autism.
I was diagnosed in 2002, in an era when few resources were available for autistic Canadians, before the issue began receiving significant attention in media and politics. Even with all the new research coming out, we still know relatively little about the mechanics of autism. A lot of money is now being invested in research to find a path to answering these questions.
It's estimated that about 1% of people across the western world have Autism Spectrum Disorder (ASD). The community has reached a critical mass; there are now organized lobbies for people with autism, and their impact can be seen directly and indirectly in the public sphere.
I am close to my thirties now and resources did not exist when I was a kid. Especially compared to those available today, it was a terra incognita for autism resources in Canada in the 1990's and early 2000's.
The first thing about autism that I cannot stress enough is that everyone has a different story, and every individual with autism falls at varying degrees of severity on the spectrum. A minority of people with autism can go to university and receive a degree like I did, but many have difficulty completing even basic tasks in their everyday lives; even speaking and eating for some may require continuous care.
But being highly-functioning with autism can also create problems because you are more aware of your limitations and challenges. This can lead to an array mental health challenges, and may contribute to higher depression and suicide rates among people with high-functioning autism.
There is, however, one similarity that almost everyone with autism has in common: They are excellent at certain skills but really bad at others, and these skills can differ across each individual. It can sometimes be very difficult to identify these talents because they are hidden or undiscovered even by the individuals with autism themselves.
In my early childhood, growing up in Quebec in the 1990's, the services offered to my family were absolutely horrible. There was a sense that the symptoms of my condition were all present by the age of four or five, but they were attributed either to my extreme prematurity as a baby or some other neurological condition, like dyspraxia.
Diagnosing back in the mid-to-late 1990's should not have been an impossible feat but resources and specialists seemed to lack competence, or were even clueless about what I was going through. I remember in 2002 when I first took the test to see if I had high-functioning autism, I said "yes" to the vast majority of questions describing the symptoms of my condition. This is a good example of how misinformed medical specialists can create a lot of pain in people if they neglect to read the most recent literature in the field.
I remember a well-known specialist saying to me at five that I would be unable to pass Grade 1. This was frankly ironic because from grade 1 through to university, I always performed above average academically. This is a good example of why it could be dangerous to assume limitations and predict outcomes of someone with autism based on books, charts or any instant, magic recipe.
It's undeniable that therapies geared toward helping young children with autism is significantly better these days than 20 or 25 years ago, when I was a child. But one mistake some professionals continue making is to make judgements or lower the expectations of children simply due to the label placed upon them.
It is unproductive to place limits on anybody and on people with autism just because they have the disorder. We are all so different. Autism is not the same as having a broken leg or a common cold where you can apply a standard quick-fix solution, applicable across the board.
There are sadly no quick fixes to help children with autism lead a better life. What we can do is, collectively, commit to providing them with access to the resources, therapies and other services they need to find their voices and aim to be the best and most productive citizens they can be.
Mental health is a common challenge for people with autism and many take medications. Professionals involved in their care must not overlook these challenges.
When interacting with individuals with a disorder such as autism, try your best not to judge them and make assumptions about their capabilities, strengths and weakness. One moment you may see awkwardness and challenges, and in the next, they may surprise you with extraordinary insight. Having an open mind is the most effective way to build relationships with people on the spectrum.
And the best thing about working with children or adults with autism? You can learn a lot from us. We are usually very tenacious and dedicated people, and working with us can be quite a rewarding experience.
Mat is an Ottawa-based writer who has contributed to Quillette.com, Spectator, Ottawa Citizen, Wall Street Journal, La Presse, and other publications. He can be reached at matvail2002@gmail.com.


On this trip, we were hiking around 160 km from Germany to Italy. The difficult part was however not the distance but walking up and down a mountain on a daily base.
The E5 initially starts from Konstanz (Germany) and ends in Verona (Italy). However, most hikers start the tour from Oberstdorf – since this is the part where you are actually in the Alps – and finish the tour in Meran.
The route contains about 20.000 meters in altitude and does not require any special skills or alpine gear. However, you should be in good shape to be able to walk 1000 meters in altitude a day. The route has a length of about 170 km.
The trip across the Alps took us six days, and we were walking about 10 hours a day. Concerning the costs, you can calculate about 20 EUR per night to stay in a hut excluding food (which would be another 15-20 EUR for breakfast and dinner at the hut).
From Oberstdorf, you reach Austria via the Unteren Madeljoch and continue via the Allgäuer, Lechtaler and Ötztaler Alps until you reach Italy via the Timmelsjoch. From there your way continues in South Tyrol until you reach Bozen. The highlight of the tour is, e.g., the Geigenkamm and the Pitztal (where you come to an altitude of 3000 m).
We started our ascent in Oberstdorf along a Glacier. Fortunately, it didn't rain. Otherwise, it would have been quite slippery walking up in the mud and scree.
At some point, we reached the border of Germany and Austria. It seems that someone has shot on the boundary post.
We had a fantastic view of the moon on the sky watching our steps up to the Memminger Hut where we enjoyed our dinner together with other hikers.
On the next day, after an excellent breakfast, we had to walk again over scree on our way from the Memminger Hut to Zams which was our deepest descent on tour – 1825 m.
We were awarded again with stunning scenery, clear mountain lakes, and ice on our trail to Zams.
From Zams we walked most of the day in a valley. The first part was not very demanding, and you could also take a bus instead of walking 30 km through the Pitztal. However, our goal was not to use any transportation until we reach our destination.
Cows crossed our way. At the beginning, it seemed a bit scary to pass them, but they made a friendly impression.
The Braunschweiger Hut – located at an altitude of 2.759 m. The landscape reminded me on astronauts walking on the moon.
We went straight into the hut and energized ourselves with Austrian pastries and some cold drinks.
Again scree and lakes. Also breathing was a little bit more demanding on this altitude.
On the way to Zwieselstein, we reached the highest point of the tour – the Pitztaler Jöchel with 2995 m. We had to walk over a Glacier.
My Suunto Core (consider to get the Suunto Traverse instead) helped a bit to estimate the altitude and the time still needed to reach our destination.
Again we came across cows – in all variations.
And then we reached the Timmelsjoch (2.509 m), which is located between Zwieselstein and Moos and the border between Austria and Italy. We had terrible weather. It was cold and rainy.
And again we were rewarded with an excellent panoramic view from the peak of the Kreuzjoch.
View towards the Dolomites in South Tyrol.
On our last day, we hiked from the Meraner Hut to Bozen and then took the bus back to Oberstdorf. I can warmly recommend this trip. You may also meet like-minded hikers during the journey or on the huts as well and enjoy the great Austrian and Italian kitchen.
Interested to read about another mountain adventure in Sweden? Here is our story about our packrafting trip in the Swedish mountains.


Life Pieces To Masterpieces uses artistic expression and our Human Development System to develop character, unlock potential, and prepare African American boys and young men to transform their lives and community.
Who we are at Life Pieces to Masterpieces will always be, first and foremost, the remarkable boys and young men we serve. Life Pieces To Masterpieces is uniquely successful in bringing our Apprentices' highest good and most authentic selves to the forefront through our intentional environment of love, security, and expression. Who we are lies in our commitment to our Human Development System and our expectation that all who touch our mission – apprentices, teachers, mentors, staff, volunteers, and community partners – will commit to their own journey of personal growth and character development. This has led to a powerful organizational culture and an exceptional team that embraces vulnerability, shared humanity, and commitment to social justice.


text:
#import <Foundation/Foundation.h>

typedef NS_ENUM(NSUInteger, ANInitialAudioSetting) {
    SoundOn,
    SoundOff,
    Default
};

/*
 The video player for the AdUnit (Instream & Outstream) can be configured by the publisher
 The available options that the publishers can change are the
 1. ClickThru Control changes
    1.1 Change the text for clickthru control
    1.2 Hide the control if not needed
    1.3 Remove or Change the "Ad" text
 2. Show/Hide volume control
 3. Show/Hide fullscreen control for outstream adUnit
 4. Show/Hide the topBar
 */
@interface ANVideoPlayerSettings : NSObject

//Show or Hide the ClickThru control on the video player. Default is YES, setting it to NO will make the entire video clickable.
@property (nonatomic,assign) BOOL showClickThruControl;

//Change the clickThru text on the video player
@property (nonatomic, strong, nullable) NSString *clickThruText;

//Show or hide the "Ad" text next to the ClickThru control
@property (nonatomic,assign) BOOL showAdText;

//Change the ad text on the video player
@property (nonatomic, strong, nullable) NSString *adText;

//Show or hide the volume control on the player
@property (nonatomic,assign) BOOL showVolumeControl;

//Decide how the ad video sound starts initally (sound on or off). By default its on for InstreamVideo and off for Banner Video
@property (nonatomic,assign) ANInitialAudioSetting initalAudio;

//Show or hide fullscreen control on the player. This is applicable only for Banner Video
@property (nonatomic,assign) BOOL showFullScreenControl;

//Show or hide the top bar that has (ClickThru & Skip control)
@property (nonatomic,assign) BOOL showTopBar;

//Show or hide the Skip control on the player
@property (nonatomic,assign) BOOL showSkip;

//Change the skip description on the video player
@property (nonatomic,assign, nullable) NSString *skipDescription;

//Change the skip label name on the video player
@property (nonatomic,assign, nullable) NSString *skipLabelName;

//Configure the skip offset on the video player
@property (nonatomic, assign) NSInteger skipOffset;

+ (nonnull instancetype)sharedInstance;

@end

redpajama_set_name: RedPajamaGithub


text:
Patrick Horrigan
Stage Manager Director Performer
Robert Mitchell (1961 - 2006) Mitchell's death
Ian McKellen: A Knight Out at the Lyceum (Jun 22, 1994 - Jun 25, 1994)
Production Stage Manager: Patrick Horrigan
SpecialSoloOriginal
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PlaySoloOriginal
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PlayDramaRevival
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SpecialRevueOriginal
A Streetcar Named Desire (Apr 26, 1973 - Jul 29, 1973)
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The Plough and the Stars (Jan 04, 1973 - Feb 10, 1973)
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In the Matter of J. Robert Oppenheimer (Jun 26, 1969 - Sep 27, 1969)
Performer: Patrick Horrigan [Stenographer, Security Guard]
In the Matter of J. Robert Oppenheimer (Mar 06, 1969 - Apr 20, 1969)
Performer: Patrick Horrigan [Custodian]
King Lear (Nov 07, 1968 - Feb 12, 1969)
Assistant Stage Manager: Patrick Horrigan
PlayTragedyRevival
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The Mutilated
PlayOne ActOriginal
The Gnadiges Fraulein
Man of La Mancha (Nov 07, 1991 - Mar 29, 1992)
Jerry's Girls (Feb 25, 1984 - Jan 20, 1985)
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Luv (Oct 01, 1966 - Apr 08, 1967)
PlayComedyOriginal
Search where Patrick Horrigan and

redpajama_set_name: RedPajamaCommonCrawl


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text:
Årets Projektledare är en utmärkelse som sedan 1995 delas ut av Svenska Projektakademien till personer som gjort utomordentliga projektledargärningar. Akademien gör bedömningen efter ledarskapets utförande, resultatet av genomförd verksamhet, projektets omfattning och komplexitet samt nytänkande i projektarbetet.

Lista över pristagare:
2018: Jonas Anund Vogel, KTH Live-in-Lab, Kungl Tekniska Högskolan
2017: Sven Olsson, Projekt Operationscentrum, Landstinget i Värmland
2016: Claes Johannesson och Charlotte Dingertz, Projekt Digitalisering
2015: Per Rydberg, Projekt Hallandsås
2014: Göran Östling, Scania, nya miljömotorer och Jan Erik Larsson, Volvo Cars, byte av drivlinor (motorer)
2013: Martin Österdahl,  European Song Contest i Malmö
2012: Maria Forss, läkemedlet Plenadren
2011: Marie Reinicke, World Scout Jamboree 2011
2010: Björn Helander, Projekt Havsörn
2009: Kaj Ahlbom, Forsmark - Platsen för utbränt kärnbränsle
2008: Bengt Eveby, Skidskytte-VM i Östersund 2008
2007: Åse Berglund, Linnéjubileet 2007
2006: Birger Höök, Trängselskatteförsöket i Stockholm
2005: Peter Rathsman, Rymdbolagets månsondsprojekt SMART-1, samt Staffan Sjöström, New Generation Scania
2004: Anders Jallai, Lokaliseringen av den nedskjutna DC3:an
2003: Hans Christian Kolsum, Introduktion av Airbus-modeller i SAS
2002: Anna Bernsten, Assa-Abloys deltagande i Volvo Ocean Race
2001: Anna Nilsson-Ehle, Universeum
2000: Örjan Larsson, Öresundsförbindelsen
1999: Hans Carlstedt, Plattform P2, Volvo Car Corporation
1998: Sven-Olof Hökborg, JAS 39 Gripen
1997: Thomas Uhlin och Johan Stjernschantz, Ögonläkemedlet Xalatan, Pharmacia
1996: Christer Andersson, Arne Halvarson, Nils G Stenqvist och Thomas Sundberg, Grafikens hus i Mariefred
1995: André Canelhas, Kontekprojektet - en anläggning för överföring av elkraft från Danmark till Tyskland med hjälp av högspänd likström

Referenser

Noter

Priser i Sverige

redpajama_set_name: RedPajamaWikipedia


Men will always do things for their women. It's in their blood to help damsels in distress whether it is a large problem like slaying a dragon and rescuing you from a tower or plunging the clogged toilet so you don't have to. No matter what it is, it's always noble and valiant. This funny crewneck sweatshirt can show other women that it is so great to have a husband because he can be on your beck and call to do whatever you need him to do no matter how crappy. Our funny sweatshirts for Do It Yourself-ers are great for all women to show off because they are so relatable.
With so many designs on our graphic sweatshirts for housework fails it would be impossible for you to not find something that attracts your attention. We designed our funny sweatshirts for DIY fails with real people like you in mind so you can easily express yourself in funny and stylish ways that also complement your wardrobe and outfits.


The Youth Department is happy to gather books for youth book groups that meet outside of the library. If you have any questions or need help selecting a title, email Kate Easley, Youth Librarian, at keasley@gepl.org. Please submit your request 4-5 weeks before your book discussion.


text:
Iliffe Media
Destination East Anglia
7° | -2° - 5 days
In Full
Arts and Screen
Christmas in Newmarket
Theatre and Comedy
Racing Ahead
Velvet Mag
7°| -2°
Soham man Carl Scarrow jailed for stealing from woman's house weeks after she died
By Dan Barker
dan.barker@iliffepublishing.co.uk
Published: 14:41, 28 May 2019
| Updated: 14:43, 28 May 2019
Carl Scarrow (11313244)
A man living in a tent near a sewage works in Soham was caught stealing from a woman's house less than a fortnight after she died.
Carl Scarrow, 34, was caught by police climbing out the window of a house in The Causeway with socks over his hands and holding a torch on April 20.
A neighbour had called 999 after hearing noises coming from the house, knowing the owner had died 13 days before.
Items stolen from Soham woman (11312850)
When officers challenged Scarrow he said he was collecting some of his items from a friend's house.
After he was told he was under arrest he attempted to run but was tackled to the ground.
During a struggle, he broke an officer's glasses, causing damage worth £270.
A bag being carried by an accomplice was searched and five television remotes, a video camera, and a device to check blood sugar levels were discovered, all taken from the house.
Scarrow, from Soham but living in a tent near a sewage works, pleaded not guilty but on Friday was found guilty dwelling burglary and obstructing a constable in their duty.
He was sentenced to 12 months in jail.
CourtsSoham
Dan Barker
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Clean is good. A clean home is desirable and lovely.
Stores are stocked to the brim with commercial cleaning products. They are so heavily advertised and such a part of our culture and daily experience that most shoppers – homeowners and apartment dwellers in particular – don't really think twice before buying them.
These are products we keep under our kitchen sinks, in our utility closets, in our bathrooms, in our basements, garages and sheds. But many people are simply unaware of the very real health hazards that can and do result from using these products.
The real question is: are you really cleaning your home or are you spreading toxic chemicals?
We may think we are cleaning our eating utensils, dishes, pots and pans, ovens, sinks, refrigerators and so on, but the sad reality is that when we clean with toxic cleansers, we are just spreading poison around. For example, your refrigerator may appear to be absolutely spotless, but the reality is that the toxic cleaning chemicals on the sponge are eventually absorbed by the very food we eat.
The toxins become airborne within the refrigerator and the microbes actually attach to and contaminate the food. Though they may be tiny particles and unseen by the naked eye, they are indeed there. And even though you wash your apple or berries, the contaminants may remain. We eat them. Over time, they build up and may cause or contribute to cancer.
In an online CBS News story, the Environmental Working Group (EWG) details numerous dangerous common household cleaning products. According to the report, some of the ingredients are known to cause extremely serious results, including, but not limited to cancer, blindness, fetal harm and reproductive disorders.
Comet Disinfectant Cleanser Powder – this extremely common household product has been around for years and is used to clean sinks, tubs, toilets and more. It has been found to contain a whopping 146 chemicals, some of which may cause reproductive disorders, cancer and asthma. The worst part? The most poisonous chemicals – benzene, chloroform and formaldehyde – are not even noted on the warning label.
Healthy, safe, nontoxic cleaning products are available pretty much everywhere you normally shop, including most grocery stores. In fact, you probably have a few of these products in your cupboards right now.
Essential oils – often known primarily for their distinctive aromas, these concentrated natural oils, primarily from plants, have great cleansing and antibacterial properties.
Every person leaves a footprint. Are we helping ourselves and the planet or are we actually doing harm? Thankfully, in what may be called a "green movement," more and more individuals are becoming aware of their choices. We are a health-conscious society. It is up to us to make the best choices possible.
Raphelelson & Levine, New York City Toxic Exposure Attorneys, is committed to a cleaner, greener world. If you feel your health has been compromised by the use of a toxic cleanser, please contact us for a complimentary consultation.


text:
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For readers who made David Allen's Getting Things Done a perennial bestseller, a fresh and entertaining exploration of a topic that concerns just about everyone over the course of their careers: how to be more productive at work, and in every facet of our lives.After earning his business degree, Chris Bailey turned down several lucrative job offers to pursue a lifelong dream—to spend a year performing a deep dive experiment into the subject of productivity. Bailey had been fascinated with
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Forget the old concepts of retirement and a deferred life plan. There is no need to wait and every reason not to, especially in unpredictable economic times. For living more and working less, this book is the blueprint. This expanded and updated edition includes dozens of practical tips and case studies from readers, who have doubled their income, overcome common sticking points, and reinvented themselves using the original book. Also included are templates for eliminating email and negotiating
Procrastination: Why You Do It, What to Do About it Now
Based on their highly acclaimed and groundbreaking Procrastination Workshops and drawn from a wealth of shared counseling experience, psychologists Jane B. Burka and Lenora M. Yuen offer a probing, sensitive, and sometimes humorous look at procrastination, a problem that affects everyone: students and scientists, secretaries and executives, homemakers and salespeople. By identifying and examining the reasons we put off tasks in the first place ― fears of failure, success, control, separation,
The ADD Audio Coach Workbook
By LifeLifters Incorporated
sku: MER2121, ean: 9780976196365, isbn: 0976196360,
Are you tired of struggling with organizational issues because of ADD / ADHD? This 87-minute 3-CD audio course -- with companion 120-page workbook -- will help you regain control over your time, home environment, and personal finances. The CDs function like coaching sessions, guiding you past your roadblocks and offering new ways of approaching old problems. The workbook includes exercises, comprehensive lists, and visual tools that will help you put these principles into practice every day.


text:
North Korea on the edge as BINGE-EATING and paranoid Kim balloons to 300 POUNDS
WHILE millions of people across North Korea are starving and living in poverty, the secretive state's crackpot leader is gorging on food and drink, ballooning to an unhealthy 300 pounds.
By Joey Millar
PUBLISHED: 16:39, Tue, Jul 5, 2016 | UPDATED: 16:46, Tue, Jul 5, 2016
Kim Jong-un's weight continues to increase, according to South Korean spies
South Korean spies have reported Kim Jong-Un is suffering from paranoia and stress, causing him to pile on the pounds through gluttonous binge eating and drinking.
The 33-year-old dictator is also struggling to sleep due to fears for his safety, with support in the country plummeting as more and more citizens and state officials open their eyes to the brutal reality of life in the hermit state.
Lee Cheol-Woo of the South Korean National Intelligence Service (NIS) said: "He keeps a close tab on any potential threats to his power, including the military, and he is obsessed with ensuring his personal safety.
North Korea leader Kim Jong-un launches missiles but fails
NUCLEAR WAR-NING: North Korean rockets WILL reach US soil, Kim Jong...
Because of his habitual binge eating and drinking, he is likely to develop adult diseases
South Korean National Intelligence Service
"Because of his habitual binge eating and drinking, he is likely to develop adult diseases."
Mr Lee added Kim's weight has soared from 198 to 286lbs in the five years since he became leader of the country, following the death of his father Kim Jong-il in 2011.
The crackpot dictator is stress eating due to concerns about his leadership
The NIS keeps regular tab on Kim's weight due to the impact his health has on the stability of the region, with several mysterious illnesses in recent years putting Western leaders on red alert.
In 2014, Kim disappeared from public life for six weeks, sparking theories he had died or was on his death bed.
When he finally returned, Kim was using a walking stick and limping badly, prompting state media to release a tight-lipped statement simply saying he was suffering from an "uncomfortable physical condition."
The 'Supreme Leader' is severely overweight, despite the food shortages plaguing the country
Thu, July 28, 2016
Take a look inside North Korea and the unseen world of Kim Jong Un.
North Korea leader Kim Jong Un visits the Chollima Building Materials Complex
While gout was cited as a probably cause, a source from within the state said the condition was actually due to his rapidly increasing weight.
The anonymous official said: "He injured his ankle and knee around late August or early September while drilling because he is overweight.
"He ordered all the generals to take part in drills and he took part, too. They were crawling and running and rolling around, and he pulled a tendon.
Kim is said to be suffering from insomnia - possibly sparked by his unhealthy eating habits
"He limped around in the beginning but the injury worsened."
Obesity runs in the family, with former North Korea leaders Kim Jong-il and Kim il-Sung both tipping the scales throughout their lives before dying of heart attacks.
North Korean defectors reveal brutal reality of life in hermit state
Could THIS man free North Korea? Maverick playboy touted as hero
Drones carrying James Bond DVDs could free North Korea hermit state
Desperate North Korea could spark WW3 to stave off collapse
Joe Biden snubs risks major UK spat as Sir Winston Churchill bust no longer 'on display'


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A Deadly Disaster Scenario – Flood and How Should You Avoid It.
Water is the primary source of life and agriculture, and a vital component of travel and trade. Consequently, civilization developed around available sources of abundant water such as rivers, lakes, and, of course, oceans.
Even today, more than 90% of the world's population lives within ten miles of a large body of water. In many areas, flooding is a regular occurrence, usually a result of seasonal storms or expected snowmelt.
These areas have generally adapted to flooding by placing buildings on raised supports or constructing levees, dikes, and other embankments. In other locations, however, where floods are not expected on a regular basis, they can be deadly.
Read on to find out how you can maximize your chances of surviving a flood.
The legal definition of a flood, used by disaster relief agencies and insurance companies, is "any water in contact with the ground that has risen higher than its normal level or grade." Another important component is its movement.
A yard or street that has collected standing water from unusually heavy rains is not flooded, according to the legal definition. If that same yard or street is under water because a nearby dam burst and the waters rushed out to cover it, then it has been flooded.
It seems to be splitting hairs—after all, water damage is water damage if you're a homeowner having to repair and replace belongings—but it is a distinction that makes it important to check with your insurance company about exactly what will be covered, and under which circumstances.
Floods can manifest in a number of different ways, but they are all caused by the same mechanism: an unusually high volume of water is suddenly introduced into an area that cannot disperse it effectively.
The water may come from a storm, higher than average snowmelt, or the collapse of a natural or artificial embankment. The ground may be too saturated to absorb any extra water or may be too dry or hard-packed to allow water to penetrate.
Rivers can jump their banks when too much water is introduced upstream, and even underground waters can burst onto the surface if their volume exceeds their carrying capacity.
High winds can push walls of water in front of them (called a "storm surge"). This is most often seen in front of hurricanes, but can also happen along large lakes and big rivers.
Mountainous areas and deserts can experience "flash floods," in which tall walls of water build up very quickly and move fast. Six-foot walls are not uncommon, and narrow canyons can force the water even higher.
As with earthquakes and tornadoes, the best preparation for a flash flood is to be ready well in advance, as you may only have minutes to get to safety.
Communities that experience regular, seasonal flooding build upwards to allow clearance, establish protective embankments, or both. On an individual level, homeowners should find out from their insurance company how likely a flood is for the area, and buy or build accordingly.
This may include raising the house up, extensive waterproofing of any area below expected water levels, building retaining walls, etc. For areas that are under threat of flash floods, sandbags are usually created (or stockpiled) to erect temporary embankments.
One of the dangers of floods is that if any defenses are breached upstream, it can cause a cascade of failures downstream. Not only are levees (for example) suddenly straining against even more water pressure, the debris carried by the flood acts as a battering ram, further weakening the structure.
This is one of the reasons the damage was so extensive in New Orleans during Hurricane Katrina.
In general, the best way to stay safe is to be aware of bad weather and have an evacuation plan in place. If a flood is expected, emergency bulletins will be issued.
Make sure your evacuation route is not within the affected area. Remember, the earlier you leave, the more you will be able to secure against damage.
Whether you are on foot or in a vehicle, if you come across a flooded area while evacuating, DO NOT try to cross it. One inch of moving water can knock an adult off of their feet, and it only takes four to six inches of water to move a car.
Statistically, almost half of all flood deaths are from occupied vehicles being taken by flood waters. If your car is trapped by flood waters, abandon it and head to higher ground as quickly as possible (don't forget your survival kit!).
Even if you are a great swimmer, flood waters contain debris, may be contaminated by sewage or worse, and can have electrical hazards from ruptured power lines. They can even contain terrified animals such as rats, cats, or snakes that will attack and climb on you in their desperation to survive, so stay out of the water!
If you are unable to leave the immediate area, your best chance is to get to an official shelter or climb to as high an altitude as possible in or on top of a solid structure.
Extra precautions may need to be taken in cases where the flooding is caused by a storm, and high winds are also a factor. If you are sheltering within your home, shut off the main power breaker (only if it is safe to do so!) to prevent shorts and fires.
Surviving the initial rush of water is only half of the goal. Depending on the severity of the flood, recovery efforts can take weeks to months to years.
There are parts of New Orleans that are still damaged (if not abandoned entirely) after Katrina landed in 2005, such as this former amusement park.
Prepping for the long-term is the key, here. All of your stockpiled food should be canned or stored in waterproof containers.
Have manual can openers, as it may take a while to restore power in your area. Have lots of clean drinking water on hand, as well as multiple ways to treat large quantities of water. The biggest risk of post-flood is contamination.
Waters may be contaminated with sewage, medical or toxic waste, heavy metals, pesticides and other poisons, and corpses. If you sustain any injuries in the flood, get a tetanus shot as soon as possible.
Remove all damaged-beyond-repair items from the home, including drywall and insulation. Dry your home as quickly as possible to prevent mold and fungus from forming.
Any salvageable items that come into contact with flood waters must be cleaned and decontaminated before use (except fresh food, which must be discarded). A mild bleach solution and hot water is usually sufficient to kill bacteria and prevent mold and fungus.
Your local water company will also need to do extensive testing and maintenance before water service can be restored. If you get your water from a well, you may be personally responsible for having it tested.
Avoid using the electrical grid until cleared to do so, both broadly and within your own home, and be aware of the risk of ruptured gas mains. You may not be able to use open flames for cooking or heat.
We hope that you have found this post helpful. Come back tomorrow, when we will be discussing movies and television shows with a survival theme. We'll see you then!


Cobblestone Square Shopping Ctr. is located at the corner of I-90 & Rte. 254, Sheffield Village. It is a Regional Center which opened in 2000. It is an Open shopping mall with 4,200 parking spaces. It covers an area of 680,000 sqft. and has about 25 stores.
Shopping mall's name: Cobblestone Square Shopping Ctr.
A some major stores in Cobblestone Square Shopping Ctr.


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The Extraordinary Season
2021/2022 — Season 66
Photo: Luka Kaše
Janja Majzelj
Janja Majzelj (1972) started her acting career under the guidance of Matjaž Pograjc in the theatre-dance group Betontanc, in which she participated from 1989 to 1997, which roughly corresponds to the period of her studies; in 1998 she joined the Mladinsko. She has acted in several television series and films (Mother's Day, Panic, Good to Go), and she is also a singer. In 2014 she won the Župančič Award for her roles in the performances Death is Smoking My Cigars, Love (Innocence in Seventy Minutes) and The Maids, and the film Panic and television series Mother's Day; in 2011 the Prešeren Fund Award for her authorial project A Chrysanthemum on the Piano and the roles of Augustina Phillips in For a Fistful of Shakespeare, C, in Crave, Marusja in The Vampire and sister Alma in Persona (Mini teater); in 2002 she – along with her colleagues – won a special jury award at the International Small Scenes Festival in Rijeka (Croatia) to the ensemble of Three sisters for collective acting, in 2001 she won the Sever Award for her roles in Drrream and Three sisters, in 1999 Golden Stick and in 1998 Golden Bird for the role of Pika in the performance of the same name, and in 1992 the student Prešeren Award for the role as Nick Bottom in Midsummer Night's Dream, and the Župančič Award as a member of the Betontanc group. In addition to these awards she's also won three awards at the Maribor Theatre Festival (2011 for the Devil in the Scandal in the Valley of St Floriani, 2010 for Sister Alma in Persona in Mini teater and in 2006 for Mila in Fragile! and Elaine in The One and the Other).
The Opposite / Sat / 29 Jan / 19:00
Trimalchio's Dinner / Wed / 16 Feb / 20:00
Trimalchio's Dinner / Thu / 17 Feb / 20:00
Trimalchio's Dinner / Fri / 18 Feb / 20:00
Trimalchio's Dinner / Mon / 21 Feb / 20:00
Trimalchio's Dinner / Tue / 22 Feb / 20:00
© SMG 2017
The New Post Office
Bobri Festival
About Mladinsko


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package com.netease.nim.uikit.session.actions;

import com.netease.nim.uikit.R;
import com.netease.nimlib.sdk.msg.MessageBuilder;
import com.netease.nimlib.sdk.msg.model.IMMessage;

import java.io.File;

/**
 * Created by hzxuwen on 2015/6/12.
 */
public class ImageAction extends PickImageAction {

    public ImageAction() {
        super(R.drawable.nim_message_plus_photo_selector, R.string.input_panel_photo, true);
    }

    @Override
    protected void onPicked(File file) {
        IMMessage message = MessageBuilder.createImageMessage(getAccount(), getSessionType(), file, file.getName());
        sendMessage(message);
    }
}


NEW YORK (CNN) -- The developer of the World Trade Center in New York is seeking $12.3 billion in damages from the airlines and other companies associated with the September 11 terrorist attacks, his spokesman said Thursday.
Firefighters survey the destroyed facade of the World Trade Center on September 13, 2001.
Larry Silverstein, president and CEO of Silverstein Properties, has recovered $4.6 billion in insurance payments, spokesman Bud Perrone said.
The additional money is meant to offset the remaining costs of what was lost on September 11.
Perrone was not able to provide a full list of defendants, but the companies named in the suit include American Airlines, United Airlines, Continental Airlines and Boeing.
Also named: MassPort, which manages Logan International Airport in Boston, where the planes that hit the World Trade Center took off.
Most of the money sought in the lawsuit -- $8.4 billion -- would replace the property that was destroyed in the attacks, Perrone said.
The remaining $3.9 billion would pay for lost income and expenses associated with renting the new buildings.
The efforts to recover damages did not stand in the way of the families of September 11 victims pursuing wrongful-death suits, said Janno Lieber, president of World Trade Center Properties.


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IdentityForge Connectors integrate with all of the major IAM vendors and virtually any other third-party solution that offers LDAP or SCIM connectivity, including the leading HR, healthcare and CRM systems.
IDMWORKS offers an IdentityForge healthcare connectors for Epic and Cerner.
IDMWORKS' IdentityForge mainframe and midrange connectors include AS/400, RACF, ACF2 and TOP SECRET.
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cost to set up million ton cement facility
Home/cost to set up million ton cement facility
Phoenix Mayo Clinic's $180 million cancer
Jun 09, 2021Mayo Clinic's proton center is encased in a concrete structure that was built with more than 175 million tons of concrete, about two-thirds the
Project Management Plan of Vista Cement Plant Project
(Million tonnes/Year) Alberta 2 2.47 British Columbia 3 2.61 Nova Scotia 1 0.51 Ontario 6 7.53 Quebec 3 3.07 Concrete outperforms wood as a construction material, and won't burden building owners with constant repair and maintenance costs. Versatile, long-lasting, and durable concrete is a cost-effective,
How Much Does A Truck Scale Cost
The quick and easy answer: initial truck scale cost range anywhere from $35,000 all the way up to over $100,000. If you're only looking at the initial sticker cost of the scale, you are going to be paying well over that upfront cost over time. There are hidden factors to consider when purchasing a truck scale including inaccuracy, unplanned
Does Recycling Plastic Cost More Than Making It?
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World's largest green hydrogen project to launch in
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Concrete Parking Lot Cost
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Kraft Heinz Made Its Factories Really Efficient. Now It
Feb 12, 2021Photo: Daniel Acker for The Wall Street Journal. At its earnings report on Friday, the company is expected to report an 8% rise in earnings per share for
South Pole announces development of new facility to scale
May 07, 2021This flagship DAC project is expected to capture up to 1 million metric tons of CO 2 annually when fully operational—240 times more than any other DAC plant currently under operation or construction. The facility will focus on serving companies with net zero targets, a market that has doubled in size in the past year.
The Costs and Benefits of Anaerobic Digesters
Jun 14, 2021The resultant cost savings can be calculated as follows. Assuming that the cost of electricity is $0.06 per kilowatt-hour and the price of heat is $5.50 per gigajoule, the annual production of biogas from a dairy operations with 100 cows would be 2.1 cubic meters per day, equivalent to 1,227 kWh or 5.5 GJ annually.
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Energy Efficiency Improvement Opportunities for the Cement
Jan 31, 2021China's cement industry, which produced 1,388 million metric tons (Mt) of cement in 2021, accounts for almost half of the world's total cement production. Nearly 40% of China's cement production is from relatively obsolete vertical shaft kiln (VSK) cement plants, with the remainder from more modern rotary kiln cement plants, including plants
Sources of Greenhouse Gas Emissions
Apr 14, 2021Total Emissions in 2021 = 6,558 Million Metric Tons of CO2 equivalent.Percentages may not add up to 100% due to independent rounding. * Land Use, Land-Use Change, and Forestry in the United States is a net sink and removes approximately 12 percent of these greenhouse gas emissions, this net sink is not shown in the above diagram.
One Wind Turbine Takes 900 Tons of Steel, 2500 Tons Of
Aug 09, 2021From WSJ If You Want 'Renewable Energy,' Get Ready to Dig Building one wind turbine requires 900 tons of steel, 2,500 tons of concrete and 45 tons of plastic. By Mark P. Mills Aug. 5, 2021 6:48 pm ET Democrats dream of powering society entirely with wind and solar farms combined with massive batteries. Realizing
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Aug 05, 2021Birla Corporation Ltd on Saturday said that its wholly owned subsidiary RCCPL has decided to set up a 3.90 million tonne greenfield integrated cement plant at Mukutban in Maharashtra with a 40 mw captive power plant and a 10.60 mw heat recovery system. The company in a BSE filing on Saturday said that the RCCPL board has approved setting up the new cement plant, which will take up
Washington: Grand Coulee Dam (U.S. National Park Service)
In September 1939, CBI placed 400,000 cubic yards of concrete, breaking a previous record set by MWAK. The contract for the first three, 108,000 kilowatt generators at Grand Coulee went to Westinghouse at a cost of about $2.6 million each. At the time,
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Area B is the active landfill at the facility. It is approximately 311.5 acres with an estimated capacity of 2.4 million tons or 3.35 million cubic yards of space. It has a remaining expected life of 4 to 6 years (around 2021-2021) depending on the materials that goes to it. Different and stricter regulations were used for Area B construction.
JK Cement :: India's Premier Cement Company
The Company has set up a white cement based Wall Putty manufacturing unit at Katni, M.P. with an initial capacity of 2 Lac tonnes per annum. Commercial despatches commenced on 26 th May, 2021. The Company plans to set up, in phases a capacity of 6 Lakh tonnes.
$70 million Dallas high school football stadium opens, but
Aug 30, 2021The stadium originally was set to cost $29 million, but overruns pushed it to $47.3 million. *The stadium opened in 1939, but went through $33 million in renovation in 2021. *This cost
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Mar 16, 2021Adding in 40 gigawatts produced in neighboring countries, 2021 capacity will reduce CO 2 emissions by 100 million tons. The total cost of kick-starting a European hydrogen economy is estimated at EUR 430 billion, with initial EU investments coming to EUR 96 billion.
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Small Winery Investment and Operating Costs
Depreciation of capital assets makes up the highest percentage of fixed costs. Economies of size exist at a decreasing rate among all of the wineries. That is, as the output of the winery increases, the per unit costs of production decline. Average total costs per case decrease from $154.41 for the 2,000 case winery to $124.93 for the 20,000
15 Profitable Recycling Businesses You Can Start in 2021
Dec 19, 2021The U.S. are one of the most ecologically conscious countries in the world, and, according to the U.S. Environmental Protection Agency, recycling has been steadily increasing through the years.. The municipal solid waste (MSW) generated in 2021 was 267.8 million tons, or 4.51 pounds per person per day. Of the MSW generated, around 67 million tons were recycled and 27 million
Concrete Weight Calculator
In most locations, you can load up to 10 tons (20,000 pounds) of concrete into one of our concrete disposal dumpsters.* Since just one cubic yard adds up to over 4,000 pounds, we recommend calculating the weight of your concrete before you rent a dumpster. Concrete generally cannot be hauled in containers larger than 20 yards.
Jsw cement News
JSW Cement to set up $150 million clinker facility in UAE. The facility is part of the company's plan to achieve 20 mtpa capacity by 2021. The investment will be made through JSW Cement's wholly-owned subsidiary JSW Cement FZE, it said in a statement
Shrimp Hatchery Design, Operation and Management
Fig. 3. Cross-sectional detail of 2.5-tons ferrocement larval rearing tank. 3.2.4 Live food culture tanks. In mass cultivation of live food organisms, size of tanks used usually ranges from 1 to 20 tons. The tanks can be made of either fiberglass, polyethylene, marine plywood or concrete.
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Mar 24, 2021In addition to its current mobile manufacturing facility, a skid-mounted 1,000-square-foot mini plant, Solugen is using $13.5 million in new financing from investors to build a new, 2,500-square
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Supporting the next wave of Australian employees
6 MONTHS' PAID PARENTAL LEAVE FOR PRIMARY CARERS
Six months' paid parental leave for primary carers, 20 weeks at start and six weeks which can be used flexibly upon return.
3 MONTHS' PAID LEAVE FOR SECONDARY CARERS
Three months' paid leave for secondary carers which can be used flexibly within 18 months.
SUPERANNUATION CONTRIBUTED DURING UNPAID LEAVE
PEXA will continue to pay super contributions during unpaid leave taken by primary carers in the first 12 months.
Childcare assistance of up to $1,000 per month, per child.
SCHOOL HOLIDAY PROGRAMME
On-site school holiday program for primary school aged children. Parents donate $10 per day to The Alannah and Madeline Foundation.
PEXA's health and wellbeing program includes four wellness days per year, boot camp, run group, boxing and nutrition sessions, flu injections, healthy snack options, financial planning workshops and more.
6 MONTHS PAID PARENTAL LEAVE FOR PRIMARY CARERS
Six months paid parental leave for primary carers, 20 weeks at start and six weeks which can be used flexibly upon return.
3 MONTHS PAID LEAVE FOR SECONDARY CARERS
Three months paid leave for secondary carers which can be used flexibly within 18 months.
Super contributions on unpaid leave taken during first 12 months by primary carers.
Millennials are the best educated, most socially connected and dedicated participants in the workforce – they are our future and they deserve a purpose.
This generation won't 'fit in' with outdated workplace models. They want their employers to drive change and help them to reach their potential.
Taking time out of the workforce to start or support a family shouldn't penalise workers.
MARCUS PRICE - FOUNDING CEO
See the impact our new policies have had on our people.
HANNAH'S STORY
Hannah is the first PEXA parent to use our parental leave policy. Her daughter Sophia was born in August 2019, but Hannah first felt the importance of employer support when she was planning her pregnancy.
DAN'S STORY
Dan and his partner had their first child in May. Thanks to PEXA's new policies, they've been able to plan their new life as a family on their own terms.
FIONA'S STORY
Fiona has felt first-hand how an employer's parental leave policies affect the balance of care-giving between new mums and new dads.
SUNIL'S STORY
Starting a family can present financial and professional challenges for prospective young parents, but thanks to PEXA's newly introduced childcare assistance, staff like Sunil and his wife Sravanthi can successfully balance work and their lives with children Manil, 5 and Vihaan, 1.
More from Hannah
"When I talk to my friends, they're often waiting on a promotion, a contract to start or a project to finish before they start a family. I didn't have to take any of this into consideration, I've always felt supported to start a family when it suits me.
"When applying for jobs almost four years ago, I didn't value the importance of parental leave policies, but I do now."
Now she's enjoying her parental leave, Hannah's next career focus is her return to work.
"I love this time with my new daughter, but I'm also looking forward to returning to work and progressing my career. The parental leave policies, particularly the flexi leave, will allow for a smooth transition back to work. I'll be returning to work sooner than I expected and I know the transition will be well-supported by PEXA."
Hannah will also be the first PEXA employee to receive super contributions on unpaid maternity leave under our new scheme.
"Being financially independent is really important to me and this policy means the unpaid leave I'm taking is minimal and doesn't have a significant effect on my income or my superannuation.
"It's great not to have to factor in 'lost' super when planning my return to work."
More from Dan
"We feel lucky, childcare isn't something we'd thought about a lot in the past, but having the support from PEXA is going to make it easier for my wife to spend time with our baby and return to work in the capacity she wants.
"My wife is the primary carer and we have great support from family, but receiving child care support from PEXA means she can continue building her business by getting back to work earlier.
PEXA's secondary carer leave policy also helped Dan take a more hands on role as a new dad.
"Having 12 weeks paid leave for me was fantastic, I was able to spend time with my new family and help out with childcare.
"Before I worked at PEXA, I assumed I would get three weeks' leave as a secondary carer. Even three weeks I thought was generous compared to what I'd heard from other dads.
"Modern dads are expected to be more hands on. I wasn't thinking about parental leave when I started working at PEXA, but I'm so glad I've chosen an employer who's given me this time with my new family."
More from Fiona
"When we had our first child, my husband only received two weeks of parental leave. Because of that, the expectation was automatically on me to do the majority of the domestic duties.
"When we had our second child, the expectation was that we would split the domestic work 50/50 because my husband had more time off work."
Now with two kids, Fiona is one of the first people to enjoy the benefits of PEXA's $1,000 per month, per child childcare subsidy.
"PEXA's childcare package is very important for us now, as my husband and I both have jobs in the city, and our lifestyles mean we want to find childcare close to work.
"When deciding how to balance paid childcare with time off work, the cost is a big part of that decision. Sometimes it can feel like you're paying to work.
"PEXA's subsidy gives us more relief, and means we can make that decision based on what works best for our family, rather than what works best for our finances."
More from Sunil
"My partner was recently on maternity leave, having worked full time prior to this.
"We all know that childcare is expensive – it really hits your salary and we were in a position where a lot of our income was going towards this. On top of this, while my wife was on leave, we had to really consider whether it was possible for her to go back to work."
"The new measures put in place by PEXA have helped us cover childcare costs greatly. This has also enabled me to continue working full time, as well as allowing my wife to go back to work four days per week. These policies give us choice, letting us continue to work and balance caring for our children."
The school holiday period can often put further strain on parents as they juggle commitments.
Sunil is one of our PEXA employees who has utilised our on-site school holiday program, with parents contributing a nominal donation of $10 per day to The Alannah and Madeline Foundation through PEXA's Workplace Giving platform.
"The program, run by Kids Co, is excellent – the staff really do look after the kids and it provides us with extra flexibility in this normally challenging time."
Find out more about how we're setting a new standard and supporting young parents in the workplace.
A career at PEXA is exciting, challenging and rewarding, and we are always on the lookout for talented individuals to join the team.
Visit the careers site
peopleexperience@pexa.com.au
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HANNAH'S STORY
DAN'S STORY
SUNIL'S STORY


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"Staying loyal to one's DNA while being able to innovate is the toughest challenge."
Since its founding in 1995, Italian brand Liu Jo from Carpi has evolved in the blink of an eye to become a successful international brand operating in the premium segment. Denim, in particular, used to create the perfect fitting designs and washes, is an intrinsic part of the brand's DNA. Now, Liu Jo has taken the first step towards sustainability with the "Better Denim" capsule collection. In collaboration with Candiani, an expert in sustainable production, special fabrics and dyeing techniques were selected in order to drastically reduce the use of water and chemicals during the production process. Liu Jo's "Better Denim" collection will arrive in store this autumn, and the collection is being developed further for Spring/Summer 2020. It's a big green thumbs-up! We met Marco Marchi, President and Head of Style, and talked about what the brand is up to right now:
Liu Jo is a family run business, please can you tell us how it all began and where you are today?
I was born and raised in Carpi, Italy, a region that has always been associated with clothing, especially knitwear, with an expertise that had made this area one of the best in international fashion. So, it came naturally to me to approach the world of fashion, to put in practice the passion that I have always nurtured and that has surrounded me since I was a child; firstly, by working for smaller companies with my first business ideas, secondly – in 1995 – by opening Liu Jo, which in under 25 years stole the limelight as an international brand known in the industry for its values, glamour and Italian-ness. So, I tried to combine an Italian heritage with a clear view of today's femininity, investing all my passion and entrepreneurial spirit into the company.
There are 11 labels under the Liu Jo name which must be a lot of work to manage; are these labels all designed seasonally within the traditional fashion calendar (twice a year)?
Right now, the "labels" are in fact 11, but all of them have been designed to speak to an independent, contemporary woman, who is aware of herself and her personality; the values that inspire such labels are, therefore, the same; they are made to be worn on different occasions, but they all share the same DNA as well as the same macro-inspirations. Nowadays, most of them "work" on 4 releases a year (2 for the Spring/Summer season, 2 for the Fall/Winter season), except for our "pre-collections" (Liu Jo Gold Label, Liu Jo Pre-Collection Black Label), the seasonal collections (Liu Jo Beachwear, Les Plumes de Liu Jo) and the Junior&Baby collection, which are released just once a year.
What challenges do you face with a big brand name?
Staying loyal to one's DNA while being able to innovate is the toughest challenge, in my opinion, nowadays. The fashion world is being swept away by an important revolution, especially because now the problem of environmental sustainability calls us to act responsibly and effectively; of course, we have to change tack but we cannot compromise on our high quality and creative standards.
Each season Liu Jo features icon women in the campaigns, how do you select them?
We choose women who embody an independent femininity, who have their own identity and are in keeping with the values of empowerment and glamour that we try to convey in our campaigns; Anna Ewers, who has been the brand's face for the #Glamourizing campaign in the last three seasons, is definitely a successful example.
The Better Denim project was recently announced. Can you explain the concept to our readers and why you have decided to launch first with a Denim-only collection?
A few months ago, we launched our Liu Jo Better Denim project, in-store since June – for the FW19 season. We started with denim, because it's one of the most polluting clothes in terms of manufacture and also because denim has been one of our brand's icons since the launch of our Bottom Up, in the distant 2008; so, it felt natural to start from there, sending a very powerful message that is consistent with what the company is. Most importantly, even for the SS20 season we are still determined and excited to keep moving on, along the way of eco-sustainability, supporting it as a key value and shaping our eco-friendly journey with a more conscious perspective. For the Spring/Summer 2020 season, the "Better" items – this is the name that will feature on the labels of the brand's eco-friendly pieces – will be lots more and will be included in all of the brand's main collections, thus remarkably extending their "weight" within the Liu Jo offering; part of such ranges will also be on display in our booth at Premium.
What makes these new denim styles sustainable?
For the SS20 (as a preview), as well as for the previous season, we partnered with Candiani, to produce our jeans with chitosan and Candiani's exclusive Indigo Juice® technology, as this can dramatically reduce water, chemical and energy consumption in the manufacturing process. So, the weight of the eco-sustainable indigo fabric has remarkably grown, and new fits and unique finishes have been added to the collection; next to the iconic "bottoms", there are new, embroidered styles and items decorated with special details, a pair of shorts, a shirt and a denim jacket, which may be mixed and matched to put together an outfit that nods to the 'green' world.
When will you launch Better Denim in-store and which countries?
The Liu Jo Better Denim FW19 is an integral part of our Blue Denim collection, so, depending on the styles, it will be available in all of the main markets where Liu Jo works; it will be in store by the end of June 2019. The SS20 collection will be available in late November, instead.
Which icon do you see wearing your Better Denim?
Anna Ewers is also the star of our denim campaign, which has a special place in a shoot where she is wearing the Liu Jo Better Denim and perfectly translates the #Naturalglam concept of natural, effortless glamour that we think is perfectly in tune with the project; I couldn't have asked for a better icon.
You have been with PREMIUM for many seasons, what changes have you noticed over the years?
Attention to quality and the ability to stand out from the crowd has enormously grown, above all in the b2b market; the industry is moving so fast that we need to be dynamic, responsive, and this can also be seen in our approach to the fair and the feedback we receive at the booth, but, as I said, if you want to stand out then you need to be loyal to your values and to your DNA, and you can never forget that. We, as Liu Jo, are always very glad to come to the fair, which definitely provides one of the most interesting global overviews of the industry, and we think it is an outstanding showcase of the German market – certainly one of our key markets in Europe.
Visit Liu Jo in Hall 3 at PREMIUM this 2–4 July in Berlin. Get your ticket here!
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BOB THOMPSON Customer-Centric Author, Speaker, Thought Leader
Listening to the Voice of Customers: Can You Answer These 5 Key Questions?
By Bob Thompson on January 28, 2013 in ! Article, ! Editor's Picks, Chief Customer Officer, Customer Experience, Customer Loyalty, Social Business, Voice of Customer
Seek first to understand, then to be understood.
Effective listening to the complete voice of the customer is a foundational capability for customer-centric maturity. You can't improve if you don't listen!
For many companies, a Voice of Customer (VoC) program means asking customers to fill out a survey after a purchase or service interactions, or once a year to assess the overall health of customer relationships. But surveys, while an important element in a listening strategy, are not enough in today's world.
Increasingly, customers air their concerns on the Social Web, and expect their favorite brands to pay attention. Also, as more interactions move to digital channels, brands can listen to their customers' "digital body language" online or in transactional systems.
What are your answers to these five key questions about your organization's VoC program?
QUESTION 1: Where is Your Organization on the Customer-Centric Journey?
Customer-centricity is like art. We all know it when we see it!
Some think customer-centricity means attempting to satisfy every customer need. Others believe it's about using CRM tools to enable more targeted marketing, sales automation, or cost-effective service.
And then there's CEM, a welcome step towards delivering value that customers actually care about. And yet, mindlessly trying to optimize every touchpoint in the name of a great experience doesn't make business sense.
Four stages of maturity
I see customer-centricity as a journey. To progress, most companies evolve through four stages of development.
Stage 1 – Targeted: "We know our customers and what they buy, and can optimize marketing, sales and customer service activities to generate more revenue and profit for the company."
Stage 2 – Responsive: "We regularly get customer feedback, prioritize key issues and work to improve customer satisfaction with the products and services we sell, to minimize customer attrition."
Stage 3 – Engaged: "We focus on a long-term relationship and strive to make an emotional connection with customers, by providing delightful experiences that create advocates."
Stage 4 – Inspired: "We think deeply about what customers are trying to accomplish in their business and personal lives, and create new ways to add value before they ask!"
Effective listening is a line of demarcation between Stage 1 (Targeted) and more advanced stages of customer-centricity. From a customer point of view, you have to at least reach stage 2 (Responsive) to be perceived as customer-centric.
QUESTION 2: What Makes Your Customers Loyal?
It's all well and good to listen to customers, but listen to what? Unless you know what truly drives customer loyalty, surveys may be a waste of time. Especially if customer feedback leads to changes that actually hurt customer loyalty and revenue.
Think that's far-fetched? Consider Walmart's "$1.85 billion mistake." That's what some experts say the retailing giant lost in an ill-conceived "Project Impact" to reduce inventory. The initiative was a well-intended response to customer survey input criticizing clutter in the stores. The unhappy result after spending millions of dollars in store refurbishment: a decline in same-store sales.
Walmart's mistake was taking customer input at face value, without understanding what matters most to its customers. True, some customers complained about clutter. But it was Walmart's broad selection (and low prices) that brought them back to shop, again and again. Moving away from that brand promise, perhaps reacting to a new competitor (Target), was an expensive mistake.
Consumers weigh many factors when making a purchase decision. Here are a few other examples of loyalty drivers:
In a 2011 study, Walker Information found that 43% of IT industry customers were assessed as "Truly Loyal"—likely to increase their spending and recommend the IT vendor to others. The firm found that "product quality is at the top of the list" and "account management is becoming increasingly important to customers." But, the purchase experience had actually decreased in importance.
Chris Travell, VP of the Automotive Research Group at Maritz Research says that car makers continue to innovate but find it hard to get an edge with their products. But there are still large differences in the customer experience, so car manufacturers are focusing more attention there. Customers with the highest level of customer satisfaction are five times more likely to repurchase.
GfK Customer Loyalty's banking industry research found that drivers can change from year to year. In 2011, "Reward Customers For Their Loyalty" became a new dissatisfaction driver. Banking customers now expect to be rewarded; it's not a good opportunity to delight customers or drive loyalty. In contrast, "Helps You Be Smart About Money" is a new positive loyalty driver, which suggest banks should invest more attention here.
Business over Broadway's methodology considers three types of loyalty: Retention Loyalty, Advocacy Loyalty, and Purchasing Loyalty. In the wireless telecom industry, both "product" (wireless coverage and reliability) and "experience" (customer service) had a strong and nearly identical impact on Advocacy Loyalty, with similar and lower impact on the other two types of loyalty.
The point of good loyalty research is to understand what drives genuine customer loyalty in your target market. Then you can build a strategy to decide where to invest, which will depend on your capabilities and the actions of competitors in your market. And, you can define customer listening programs to request feedback on what really matters.
QUESTION 3: What's the Right Loyalty Metric for Your Business?
Loyalty experts agree that genuine customer loyalty is more than just repeat-buying behavior. A positive attitude is also important, because it leads to recommendation and referrals. That's why it's critical to correctly measure customer loyalty, so that appropriate actions can be taken.
In 2006, Fred Reichheld's book The Ultimate Question proposed a simple method to measure loyalty, called the Net Promoter® Score. (Note: Net Promoter is a registered trademark of Satmetrix, Bain and Reichheld). Based on responses on a zero- to 10-point scale, customers are grouped into promoters (9 or 10), passives (7 or 8 ) and detractors (0 to 6). Subtract the percentage of detractors from promoters, and, voilà, you've got a Net Promoter Score (NPS).
With that, Reichheld asserts, you can get rid of those long surveys and expensive loyalty researchers. Just focus on improving your NPS, and your company will grow. Prominent brands like Amex, GE and Intuit have embraced the method, and many others have followed suit.
NPS critics contend that Reichheld went too far, dumbing down customer loyalty into a single, overly simplistic measurement. Indeed, other researchers can't replicate Reichheld's assertions that NPS is the "best" metric. Timothy Keiningham of IPSOS Loyalty found that the ACSI (American Customer Satisfaction Index) and NPS offer similar predictive capability, using Reichheld's own data.
Loyalty researchers also agree that NPS has statistical shortcomings. Why go to the trouble of asking people for a zero-to-10 rating, then "throw away" information by categorizing their responses into three buckets? A simple mean (average) score would be more reliable (less statistical error). Many experts agree that a general loyalty metric would include a composite of intent to repurchase, willingness to recommend, and overall satisfaction.
But that doesn't answer the question: What's the right loyalty metric for your business? The honest answer is, you have to figure that out for yourself. Some businesses have been successful with NPS, and it has gained popularity especially with the executive suite.
But many others, including NPS adopters, find that the just-one-question approach isn't enough. Additional questions are needed to provide actionable data. Any metric should be validated to ensure it is linked to positive business outcomes. Also, you'll need to re-validate periodically because markets and customers do change!
QUESTION 4: Are You Implementing a VoC Command Center?
Nothing beats a face-to-face meeting to get customer feedback. But large enterprises with thousands or millions of customers won't find in-person meetings a practical means of customer feedback. So, customer surveys are used commonly to collect feedback, often with the help of Enterprise Feedback Management (EFM) systems.
But surveys are just one of the six dimensions of feedback you can use to understand the health of your customer relationships.
In addition to surveys, customers and prospects "speak" explicitly to your business via information captured from web site forms; unstructured text in comments or emails; and audio recordings captured during call center interactions.
And that's not all. Customer behavioral data from CRM and other transactional systems are example of implicit communication that can signal when a customer is likely to defect—a critical bit of feedback these days when retention is a top priority.
Of course, the hot new communications channel is social media, which can also be used as a source of real-time feedback on what customers and market influencers think of your brand. Dell and Gatorade have implemented control centers to monitor social media.
This is the right concept, but monitoring social media separately is just as limiting as only listening to customers via survey responses. We have enough silos already. The time has come to implement a next-generation VoC Command Center to holistically manage all of the feedback channels that your customers use.
Structured feedback: Surveys, web experience data and churn signals are mostly data that can be easily processed with conventional information systems.
Unstructured feedback: In their raw form, text, speech and social media need help from analytic tools to become actionable information.
There are robust solutions available for each of the six feedback dimensions. While each deserves special treatment, a next-generation VoC Command Center should pull them all together with capabilities to capture, analyze and manage feedback to a successful resolution.
QUESTION 5: Can You Close the Loop with Social Customers?
Each month over 50 million people visit TripAdvisor, according to comScore Media Metrix. This is just one of many sources of online reviews, which industries studies confirm really do impact hotel choices by travelers. Companies can't afford to ignore social voices.
Like many hotels, Best Western International (BWI), has struggled with how to handle negative online reviews. Executives concluded that monitoring brand buzz at BWI headquarters was not enough. It was far more important to close the loop with a consumer who has posted a negative review, before it could do long-term damage.
BWI started by implementing an feedback management solution to deliver surveys, analyze responses and distribute feedback to Best Western hotel managers. But this only addressed solicited, survey-based feedback. Unsolicited social media feedback—on review sites like TripAdvisor but also Facebook, Twitter, and many more—started as a trickle a few years ago, but quickly turned into a torrent. BWI explored specialized solutions to monitor social media, but found solutions too expensive and, more important, not integrated with the feedback management system they had worked so hard to implement.
So BWI co-developed an integrated solution with its EFM vendor that enabled a hotelier to see feedback from both surveys and social media on one dashboard. Now if a guest posts about a bad experience at a Best Western hotel, the EFM system harvests and analyzes the social data, associates it with a specific hotel, then sends an email alert to the hotel manager. The manager can then read the review and respond directly to TripAdvisor via an integration.
This initiative has helped BWI improve the guest experience. In 2008, the hotel brand's ACSI score (a measure of overall loyalty) was an anemic 70 vs. the industry average of 75. By 2012, Best Western's ACSI score improved to 76, near the industry average which edged up to 77. In 2010, BWI was ranked the top midscale hotel brand in Brand Keys' Customer Loyalty Engagement Index.
This article is based on Bob Thompson's e-book How Customer-Centric Leaders LISTEN to the Voice of Customers, available for free download to CustomerThink members.
About Bob Thompson
Bob Thompson is CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of CustomerThink.com, the world's largest community dedicated to customer-centric business. Thompson is a popular international keynote speaker, blogger and author of Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies (April 2014).
View all posts by Bob Thompson →
Join me in London at Net Promoter Conference Sept 10-11
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One Response to Listening to the Voice of Customers: Can You Answer These 5 Key Questions?
Shep Hyken February 17, 2013 at 11:51 am #
If you lead the customer service initiative in your company and really want to hear the "voice of the customer," then you need to be able to answer these five questions.
Bob's new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.	It has been hailed as "essential reading for CEOs, CMOs, CCOs, and other executives whose goal is to differentiate their firms through a genuine commitment to customers."
Buy Now on Amazon.com
Bob Thompson is founder and CEO of research and publishing firm CustomerThink Corporation and editor-in-chief of CustomerThink.com, the world's largest online community dedicated to helping business leaders develop and execute customer-centric business strategies. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998.
Faryal Hassan on Connecting the Dots Between Employee Engagement and the Customer Experience
Faryal Hassan on Value Creation — Doing "What Matters" to Customers
Zeeshan on Connecting the Dots Between Employee Engagement and the Customer Experience
Stephanie Ginter on Value Creation — Doing "What Matters" to Customers
David Beard on Connecting the Dots Between Employee Engagement and the Customer Experience
© 2019 BOB THOMPSON. All Rights Reserved.


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Twenty-three coal trimmers who survived the sinking of the 16-year-old cargo-liner Vestris in a gale off Hampton Roads on Nov. 12, 1928, said they knew the ship was doomed the day they left New York harbor on what was to have been a voyage to Barbados and Buenos Aires.
The sailors, rescued by the French tanker Myriam, said the Vestris steamed from Hoboken with a coal port jammed partially open about four feet above the water line. Once the ship encountered high seas in the open Atlantic, it began taking water faster than the ship's pumps could handle it.
The coal trimmers told authorities of working in water sometimes up to their necks in the flooded engine room, struggling to keep steam up so the captain could send an SOS. For some unexplained reason, the captain refused to summon help until it was almost too late.
Crew member Evans Hampden said: "All day Sunday we urged an officer to tell the captain to send out an SOS but we were told the captain could not be moved.
He said the water got so deep that the starboard boiler flooded. Lifelines had to be stretched to the port boiler so the men could swim along the sloping deck. Two trimmers held a third man who had the shovel just to get coal in that boiler. They knew if that boiler flooded and went out, the ship's radio would go silent and there would be no chance of being rescued.
The SOS was not sent until Monday morning. By that time the ship was listing so hard to starboard workers in the galley were unable to prepare meals for the 129 passengers and 196 crew members. The list grew worse as first the cargo and then the coal in the bunkers shifted.
The Vestris, a 511-foot-long liner, had seen finer times from the day it was launched at Belfast in 1912 for the Lamport and Holt Line. Passengers enjoyed ornate public rooms and the latest conveniences that included electric lights and forced ventilation.
Her early trips involved Atlantic crossings. During World War I Vestris was chartered to carry United States medical personnel to France. While in this service the ship narrowly missed being struck by a torpedo in the English Channel.
Vestris suffered fire damage at sea in 1919 when a blaze broke out in the coal bunkers. The ship was escorted to St. Lucia by the HMS Dartmouth and the passengers were housed ashore for 10 days until they put the fire out.
Vestris was chartered later that year to the Cunard Line and operated trips between Buenos Aires, Liverpool, New York and back to Buenos Aires. She was chartered briefly to Royal Mail in 1922.