Today we're going to take a tour of various industries and how queue management systems (QMS) improve the experience for both customers and employees, from specialty retail stores to the healthcare sector.
By understanding how queue management system features help particular industries we can see how QMS helps other businesses as well.
Because, ultimately, the goal of any QMS is not only to create a better customer experience but create a better business.
Did you know most people find waiting in line to be torture? Nearly 50% of surveyed consumers report feeling very irritated by waiting in line.
And that's awful, since Americans spend roughly 37 billion hours each year waiting in line. We're here to find a solution.
Luckily for the modern age, retail queue management systems free up customer's time by removing the line altogether.
Instead of waiting in line to sign-up to be served, customers use a kiosk to type in their name. The customer is then added to a digital queue. Once it's the customer's turn to be served, their name will be called.
This system can also benefit the business' bottom-line How? Well, curious browsing can lead to impulse purchases.
Let's say you're looking for that perfect anniversary diamond necklace.
What's a better use of your time: Waiting idly for an employee's assistance? Or, browsing the store on the hunt for the perfect gift?
QMS restores autonomy to the customer. Customers are free to move about, and entertain themselves by absorbing the various products in the store.
What we're highlighting is a happy consequence of queue management system features: a means of empowering both customers and employees.
Our wandering customer spots the perfect lapis lazuli while waiting for assistance. Now he's honed in on his desired purchase. He can then ask an employee about the semi-precious stone once he sees it's his turn on an HDTV, or he can make a purchase right then and there.
The time spent window shopping helps customers internally negotiate what they want from the store, freeing up their time and employees' time who then have more time to help additional customers.
QMS gives customers in-store freedom, which benefits both customers and employees.
Kids know that the best time to eat a slice of mother's homemade chicken parmesan is when it's fresh out of the oven. Outside of childhood homes, it can be difficult to find efficient cooking.
Sometimes when we order food we walk away, distracted by a storefront or maybe a familiar face. By, the time we walk back to the food court, our food is ready and waiting but it's no longer piping hot.
With QMS food courts can ensure that customers receive their food at just the right time.
From the tablet, soon-to-be flyers not only browse the web, catch the news, and check updates for their flight, but they can also order food and beverages.
At the click of a button, an order is placed and the food or beverage (probably alcoholic) is delivered by a server. Servers don't need to negotiate sorting various orders, nor do they need to worry about moving from table to table as guests come and go.
The kiosk allows cooks and servers to take on the maximum number of orders at any one time, and deliver them on a first-come, first serve basis. That means faster orders for customers and a bigger bottom line for bars and restaurants.
And here's a bonus for businesses. Not only are they able to serve more efficiently but the Newark Airport terminal saw 50% more revenue than half of the top 50 airports in North America.
Hospitals are notorious for testing their patient's patience: the average wait time to see a doctor is a staggering 18.5 days. With that long of a wait, it can feel impossible to finally find out what that odd growth is.
The problem isn't with doctors or staff, it's appointments.
One study found that 42% of patients skip their appointments. That means for nearly every patient that does show up, there's likely a scheduled patient who didn't. Meanwhile, the average cost of a no-show was $196 per patient in 2008.
No wonder appointments quickly become confusing and messy.
With QMS hospitals can embrace walk-ins and improve their patient's experience.
How many patients arrive on a daily basis? How long do patients typically wait before seeing the doctor? How do patients feel about the experience?
The collected data, called footfall analytics, is used to understand patient behavior, discover inefficiencies, and average wait times. Hospitals then utilize that data to hone in on creating a faster, more timely experience.
Governments are notoriously mocked as impersonal, cold, and calculating, i.e. disinterested bureaucracies. But it doesn't have to be that way.
Queue management systems not only modernize governments, but turn them into an environment where it's clear government serves the people.
The Department of Motor Vehicles (DMV) is nightmare fuel for most Americans. But QMS scares those bad dreams away.
Eventually, you hears your name called. Your full name.
Did you know that hearing your name activates particular areas of the brain? And those areas of the brain light up in response to intimacy.
Hearing our names called is a recognition of our individual humanity. It goes a long in fostering positive connections between people.
Additionally, if set up, customers like Mary will be asked to indicate why they're at the DMV at the sign-in kiosk. Maybe it's to renew a license, or apply for a permit, or finally get that coveted motorcycle license.
Regardless, front-end employees see Mary's reason for her visit and can assign staff that best meet Mary's needs.
Using your name to sign-in and announcing why one is making the visit creates a sense of agency, an empowered individualism. A queue management system feature is that customers feel like people.
Instead of an experience mandated by government edicts, customers away with a sense of community.
Lines at banks are notorious for being inefficient messes. Customers can end up waiting for more than 20 minutes, and sometimes up to 40 minutes.
Those inefficiencies can be rectified with a queue management system.
After signing in with their name, customers are free to take care of business. Their time is their own, so they can write a deposit slip, check their account online, etc., just like our aforementioned jewelry hunter.
But here's the additional twist.
Not only are customers given a more efficient queuing experience, but banks don't have to worry about setting up the system.
QMS like Qminder arrives all set up and ready to go. There's no hassle in installing the QMS; everything runs on cloud software. It's simple to install and simple to use.
Bank employees simply login into the system and manage all of the data and clients from a single hub.
And that means a more efficient queueing process and positive experience for everyone.
QMS doesn't just make lives easier in-person but is utilized online as well.
Most of us have dealt with customer service over the internet in one form or another.
Sometimes we end up explaining our issue to a dozen people before finally finding the representative who can assist us.
A virtual QMS system connects customers with the support they need.
At the same time, if a customer is bounced from one technician to another, all of their data goes with them. So there's no need to waste time asking customers to describe their issue all over again.
Customers get the service they need and customer support can focus on providing support to as many people as needed.
QMS offers powerful tools which inform businesses on how to improve their logistics and offer the best possible service.
No matter what industry we find QMS in, it ultimately boils to using the system to improve the customer's experience.
You can see for yourself by trying Qminder, free for 14 days, with no limitations. No need for a credit card either. You'll have access to every feature and can discover how Qminder can benefit your business.


The subscription box industry is big, and it is growing. According to online statistics company Hitwise, there were nearly 80 million visitors to subscription box websites in 2017/2018, and 2019 is set to surpass that – with consumers continuing to move away from the high street and increasingly into purchasing online.
And it's hard to argue with them. Subscription services are a neat, convenient and often fun and exciting way to get your favourite things delivered directly to your home. Everyone likes getting surprise packages in the post and now you can arrange for your own little surprises each month.
As coffee fanatics, we are delighted to be seeing an increase in the number and quality of coffee subscription boxes available. Here we have picked out our favourites.
We were big fans of Union anyway, as their coffee is top notch. But we were even bigger fans when we found their Coffee Club subscription box. Prices start from £12.95 monthly, for which you will receive 2 X 200g bags of coffee. You can customise your delivery by choosing your coffee as wholebean or pre-ground and you can adjust your delivery frequency to suit – monthly, fortnightly or weekly.
A couple of really nice features are the option to specifically select the coffees you will receive, specify a genre you like (e.g. nutty/spicy flavour notes) or alternatively just let Union send you whichever coffees they fancy! This last option is my personal favourite as it adds an element of intrigue when your subscription box is due.
The setup process and the website are really slick and getting started is a doddle. Highly recommended.
Based in Southport in Merseyside and aiming to bring the Melbourne coffee scene to the UK, Django also offer a choice of subscriptions plans. The terms here are a little less flexible than Unions and a tad strange as they offer a one month plan delivered weekly, a three month plan delivered fortnightly, a 3 month plan delivered weekly or a rolling subscription. This last option offers the most flexibility as you can choose how frequently you want your delivery and how much coffee you want delivered each time.
The sign up process is a little confusing and at first I thought you had to order the same beans every time. This isn't the case however, but it does requier you to email Django and let them know what your preferences here are – it would have been nice if this was built in to the signup process.
They also offer an office subscription so that you can be sent 1kg bags – which is pretty neat.
Perky Blenders in East London have also got into the subscription game and offer a really great range of customisation options which will be right up the street for coffee nerds out there. Firstly you can choose the coffee you want from a single origin coffee to the blend of the month and even a decaf option (although personally I don't know why you would ever choose that!). But also there is a great range of grind options – from whole beans throught to the perfect grinds for cafetiere, chemex and aeropress brewing.
You can even select if you want your coffee delivered on a specific recurring day, and you can also gift a subscription – so perfect for birthday or christmas presents. Absolutely tons of flexibility in this service.
The unique thing about the Hasbean subscription plans is that each coffee comes linked with an online video. Sounds strange I know but stick with me. This video shows you lots of detail about where the coffee comes from, the farmers who grow and harvest the beans and even brewing tips to make the perfect cuppa.
Now this is likely to be way too OTT for the average Joe who just wants some decent coffee through their letterbox each month, but for afficionados and those who are interested in the origin, ethics and sustainability of the coffee they drink, this will be most welcome.
Weanie Beans feels like a slightly smaller and more personal subscription service. The details are pretty simple – you get one bag a month and you can choose a 250g or a 500g bag, so no bells and whistles or complicated delivery schedules but I can see the appeal in this for certain customers.
Weanie Beans pick the coffee each month and hand roast it especially for their subscribers, popping a note in the packaging to explain all about the origin and flavours of the coffee. A simple yet personable and warm subscription service.
So there we have it. I'm certain that this isn't the end of this list as new subscription services are popping up all the time, so we'll be sure to update this article any time a new plan shows up on our radar. If there are any obvious services that you think we've missed then please feel free to yell at us in the comments below and we'll right (write?) those wrongs.


text:
Director, HNH 2019- Present
Director and Head of Corporate Finance Central Scotland, KPMG 2015-2019
Investment Director, Caird Capital 2010-2015
Director, Bank of Scotland Integrated Finance 2006-2010
Associate Director, Bank of Scotland Corporate Banking 2002-2006
Associate, PwC 1997-2002
Neal has spent 20 years working across each of accountancy practice, banking and private equity and has a detailed understanding of the different requirements of advisers, lenders and investors.
He has worked with diverse stakeholders across privately owned companies to maximise value by developing and delivering strategy as well as by providing appropriate financing structures, and has worked as non-executive director and adviser to a number of boards. Deals included the sales of Furniture Village, Wimpy Restaurants, Red Funnel Ferries, Mono Global and Camira Fabrics.
Since 2015 Neal has focused exclusively on working with privately owned SME businesses in Scotland, building on his UK wide network of funders and professionals and developing strong relationships with executive boards across Scotland. Most recently he has led the sales of both First Scottish Group and Walker Homes, and assisted Oregon Timber Frame in a shareholder reorganisation ahead of their subsequent sale to Barratt Homes.
FCA, ICAEW member since 2000
University of Leeds – BA in English Literature and Language, MA in American Studies
neal@hnhgroup.co.uk
Transactional Experience
Advised management on an MBO and securing investment capital
£2.7 million

redpajama_set_name: RedPajamaCommonCrawl


Employing a full-time maid can be very beneficial to many families. The number of families in Dubai that decide to get a maid service is increasing from day to day. There must be a good reason why is that so! With all the social pressure we experience on daily basis, and the hectic life we live, we definitely are in a need of a helper. Especially when it comes to taking good care of our children, or our home.
You certainly don't want to neglect your children while trying to provide them a brighter future, working all day long. On the other hand, as a parent, you also need some time for yourself to exhale and relax – the only way to be productive tomorrow is to treat yourself right today!
Maid service in Dubai, being affordable, provides many families the needed help, as to cleaning the house, preparing lunch, getting the children from school, etc. Many reasons why more and more families in Dubai decide to hire a professional maid. You might not be used to having a maid in your house for half of the day at the beginning, but I assure you that you will quickly become comfortable with the idea of having a full-time helper next to you.
There are more and more companies that provide maid services in Dubai, meaning there are more families realizing the benefits of having a professional helper at home.
As we all know, household chores are time-demanding. Routine tasks that are not always pleasant to be done, especially not after having a stressful day at work. Professional maid will do that instead of you, through a smoother and less time-demanding process. That's why she/he is a professional!
Doing the laundry, cooking for your family, buying groceries, cleaning the entire house. Having these everyday routines done by a maid, you can enjoy the rest of your day outdoors with the loved ones.
You can focus on you work! If a successful career is something that you pursue, you definitely need some time for yourself in order to "recover" from the hectic day you had today and be productive tomorrow. It can be challenging to keep a full-time job and be a full-time parent, wife/husband. Let a maid help you with the household while you build a successful career path.
Get a maid so that you can simply enjoy the free time! Go for a jogging, trekking, camping, swimming, visit your friends and families and spend some quality time outdoors with them, knowing that there is not the "laundry part" waiting on you to do it!


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Come out to the American Legion Post 34 in Rock Hill for a fun evening with your fellow Gamecocks.
Coach Muschamp will take time to meet and greet with the attendees before speaking to the group.
Cocky, Cheerleaders, Cash Bar and more!
Ultimate Tailgaters will be catering the event!