 Why was the Southwest customer upset?
The Shopping Avenger does not make light of the Dalai Lama or of the notion that there is more to life than the impatient acquisition of material goods. But the Shopping Avenger also believes that the Dalai Lama has never tried to rent a truck from U-Haul. I warned my brother about U-Haul's 'not really a reservation per se' policy that I learned from the Shopping Avenger. B.R. continues--as if you don't know what happened already--"I went to U-Haul with my brother to get our 'reserved' truck. When we got to the front of the line, the clerk informed us that our 'reserved' truck had not yet been returned.
 There was an endless string of confusing communication about policy which seemed to miss the point
 The Shopping Avenger was not able to help with her case  She was not able to win the case in court  She didn't get replacements for her belongings quickly enough  There was an endless string of confusing communication about policy which seemed to miss the point