 What is ironic about Earth's customer service policy?
"It is an outrage," said Koltan of the House of Masur, "that the Earthmen land among the Thorabians!" By this, he seemed to imply that the Thorabians would rob the Earthmen, which the Lorians would not. "The Earthman took them in trade—one reason why the new ones are so cheap. This, for some unknown reason and much to the disgust of the Lorians, was set up in Thorabia. Within five years of the first landing of the Earthmen, every major city on the globe had a printing press, a daily newspaper, and enjoyed the instantaneous transmission of news via telegraph.
 What is 'right' for the customer always benefits the corporation, directly or indirectly
 The customer service policy was drafted by Zurians, not Earthmen  The customer service policy offers no ideal alternatives for non-Earthmen  Earthly corporations have no real solutions for dealing with problems presented by their customers  What is 'right' for the customer always benefits the corporation, directly or indirectly