 Which of these do the Circuit City and UHaul stories have most in common?
Like all superheroes worthy of the title, the Shopping Avenger has an Achilles' heel. Except for one thing: One of the books, The Art of Happiness , which collects and simplifies the Dalai Lama's philosophy, got the Shopping Avenger to thinking. The Shopping Avenger does not make light of the Dalai Lama or of the notion that there is more to life than the impatient acquisition of material goods. But the Shopping Avenger also believes that the Dalai Lama has never tried to rent a truck from U-Haul. One correspondent, B.R., wrote in with this cautionary tale: "Last weekend, I went to San Francisco to help my brother and his family move into their first house.
 The tone around the companies' attitudes about their policies
 The type of customer reporting the story  The Shopping Avenger's response to these cases  The types of issues customers were having in each case  The tone around the companies' attitudes about their policies