 Which of these do the Circuit City and UHaul stories have most in common?
It's Time To Keelhaul U-Haul! Like all superheroes worthy of the title, the Shopping Avenger has an Achilles' heel. In the case of the Shopping Avenger, his Achilles' heel is not animal, vegetable, or mineral but something less tangible. An explanation: Last week, the magazine you are currently reading forced the Shopping Avenger at gunpoint to read a series of treacle-filled self-help books, and then to . The Shopping Avenger, who can withstand radiation, extreme heat and cold, hail, bear attacks, and Eyes Wide Shut , almost succumbed to terminal jejuneness after reading these books. Except for one thing: One of the books, The Art of Happiness , which collects and simplifies the Dalai Lama's philosophy, got the Shopping Avenger to thinking. This, in a way, is the Shopping Avenger's Achilles' heel: thinking.
 The tone around the companies' attitudes about their policies
 The type of customer reporting the story  The Shopping Avenger's response to these cases  The types of issues customers were having in each case  The tone around the companies' attitudes about their policies