 Why was the Southwest customer upset?
It's Time To Keelhaul U-Haul! Like all superheroes worthy of the title, the Shopping Avenger has an Achilles' heel. In the case of the Shopping Avenger, his Achilles' heel is not animal, vegetable, or mineral but something less tangible. An explanation: Last week, the magazine you are currently reading forced the Shopping Avenger at gunpoint to read a series of treacle-filled self-help books, and then to . The Shopping Avenger, who can withstand radiation, extreme heat and cold, hail, bear attacks, and Eyes Wide Shut , almost succumbed to terminal jejuneness after reading these books. Except for one thing: One of the books, The Art of Happiness , which collects and simplifies the Dalai Lama's philosophy, got the Shopping Avenger to thinking. This, in a way, is the Shopping Avenger's Achilles' heel: thinking.
 There was an endless string of confusing communication about policy which seemed to miss the point
 The Shopping Avenger was not able to help with her case  She was not able to win the case in court  She didn't get replacements for her belongings quickly enough  There was an endless string of confusing communication about policy which seemed to miss the point