 What is ironic about Earth's customer service policy?
"It is an outrage," said Koltan of the House of Masur, "that the Earthmen land among the Thorabians!" By this, he seemed to imply that the Thorabians would rob the Earthmen, which the Lorians would not. "When your opinion is wanted, we will ask you for it. If it was impossible to hope for much in the way of metal from the Earthmen, what could one get from them? Speeches were made through interpreters, who had much too quickly learned the tongue of the aliens; hence these left much to be desired in the way of clarity, though their sincerity was evident. Accurate reporting, much less a newspaper, was unknown on Zur. The anti-Earthmen Faction—in any culture complex, there is always an "anti" faction to protest any movement of endeavor—crowed happily that the Earthmen were gone for good, and a good thing, too. Immediately, the Earthmen established what they called "corporations"—Zurian trading companies under terrestrial control. In spite of the fact that a terrestrial ship had landed at every Zurian city of major and minor importance, and all in a single day, it took some time for the news to spread. "The Earthman took them in trade—one reason why the new ones are so cheap. This, for some unknown reason and much to the disgust of the Lorians, was set up in Thorabia.
 What is 'right' for the customer always benefits the corporation, directly or indirectly
 The customer service policy was drafted by Zurians, not Earthmen  The customer service policy offers no ideal alternatives for non-Earthmen  Earthly corporations have no real solutions for dealing with problems presented by their customers  What is 'right' for the customer always benefits the corporation, directly or indirectly