 What is ironic about Earth's customer service policy?
"It is an outrage," said Koltan of the House of Masur, "that the Earthmen land among the Thorabians!" By this, he seemed to imply that the Thorabians would rob the Earthmen, which the Lorians would not. Immediately, the Earthmen established what they called "corporations"—Zurian trading companies under terrestrial control. "The Earthman took them in trade—one reason why the new ones are so cheap. This, for some unknown reason and much to the disgust of the Lorians, was set up in Thorabia. Within five years of the first landing of the Earthmen, every major city on the globe had a printing press, a daily newspaper, and enjoyed the instantaneous transmission of news via telegraph. "As I have always said from the beginning," chortled Director Koltan, "this coming of the Earthmen had been a great thing for us, and especially for the House of Masur." "My sons, you forget it is not the Earthmen themselves at the bottom of your trouble, but the things of Earth. The merchandise of the Earthmen is put up for sale by means of these newspapers, which also are the property of the Earthmen. Alas for that suggestion, no newspaper would accept advertising from the House of Masur; all available space was occupied by the advertisements of the Earthmen. For another, the Earthmen had procured legal authority to prospect the planet for metals, of which they found a good deal, but they told no one on Zur of this.
 What is 'right' for the customer always benefits the corporation, directly or indirectly
 The customer service policy was drafted by Zurians, not Earthmen  The customer service policy offers no ideal alternatives for non-Earthmen  Earthly corporations have no real solutions for dealing with problems presented by their customers  What is 'right' for the customer always benefits the corporation, directly or indirectly