question:  What is one of the general takeaways of good assistance that is discussed in the article?
context: Like all superheroes worthy of the title, the Shopping Avenger has an Achilles' heel. In the case of the Shopping Avenger, his Achilles' heel is not animal, vegetable, or mineral but something less tangible. An explanation: Last week, the magazine you are currently reading forced the Shopping Avenger at gunpoint to read a series of treacle-filled self-help books, and then to . Except for one thing: One of the books, The Art of Happiness , which collects and simplifies the Dalai Lama's philosophy, got the Shopping Avenger to thinking. This, in a way, is the Shopping Avenger's Achilles' heel: thinking. Perhaps it is wrong, the Shopping Avenger thought, to complain about the petty insults and inconveniences of life in the materialistic '90s. The Shopping Avenger felt that perhaps he should counsel those who write seeking help to meditate, to accept bad service the way one accepts the change of seasons, and to extend a compassionate hand of forgiveness to those who provide poor customer care. The Shopping Avenger does not make light of the Dalai Lama or of the notion that there is more to life than the impatient acquisition of material goods. If the Shopping Avenger were not, for a superhero, extremely nonjudgmental--as opposed to his alter ego, who is considered insufferably judgmental by his alter ego's wife--the Shopping Avenger would tell the occasional correspondent to let go of his petty grievance and get a life. But the Shopping Avenger also believes that the Dalai Lama has never tried to rent a truck from U-Haul. The complaints about U-Haul's nonreservation reservation policy continue to pour in through the electronic mail. I warned my brother about U-Haul's 'not really a reservation per se' policy that I learned from the Shopping Avenger. B.R. continues--as if you don't know what happened already--"I went to U-Haul with my brother to get our 'reserved' truck. B.R. and his chastened brother--the Shopping Avenger is resisting the urge to gloat--went to Ryder.
output:  It can be okay if something goes awry as long as someone takes responsibility, otherwise it gets worse
options:  The customer is in fact always right, and this should be taken seriously  The easiest way to get rid of a problem is to pretend the issue never happened  Customers can be wrong, but you can usually bribe them to feel okay in the end  It can be okay if something goes awry as long as someone takes responsibility, otherwise it gets worse