 What does the Shopping Avenger serve as in the process of disputing claims?
Like all superheroes worthy of the title, the Shopping Avenger has an Achilles' heel. In the case of the Shopping Avenger, his Achilles' heel is not animal, vegetable, or mineral but something less tangible. An explanation: Last week, the magazine you are currently reading forced the Shopping Avenger at gunpoint to read a series of treacle-filled self-help books, and then to . The Shopping Avenger, who can withstand radiation, extreme heat and cold, hail, bear attacks, and Eyes Except for one thing: One of the books, The Art of Happiness , which collects and simplifies the Dalai Lama's philosophy, got the Shopping Avenger to thinking. This, in a way, is the Shopping Avenger's Achilles' heel: thinking. Perhaps it is wrong, the Shopping Avenger thought, to complain about the petty insults and inconveniences of life in the materialistic '90s. The Shopping Avenger felt that perhaps he should counsel those who write seeking help to meditate, to accept bad service the way one accepts the change of seasons, and to extend a compassionate hand of forgiveness to those who provide poor customer care. But then the Shopping Avenger sat down, and the feeling passed. The Shopping Avenger does not make light of the Dalai Lama or of the notion that there is more to life than the impatient acquisition of material goods. If the Shopping Avenger were not, for a superhero, extremely nonjudgmental--as opposed to his alter ego, who is considered insufferably judgmental by his alter ego's wife--the Shopping Avenger would tell the occasional correspondent to let go of his petty grievance and get a life. But the Shopping Avenger also believes that the Dalai Lama has never tried to rent a truck from U-Haul. (For the complete back story, see "Shopping Avenger" column and one.) The complaints about U-Haul's nonreservation reservation policy continue to pour in through the electronic mail. I warned my brother about U-Haul's 'not really a reservation per se' policy that I learned from the Shopping Avenger. He didn't believe such a thing would happen to him, so he didn't act on my warning." B.R. continues--as if you don't know what happened already--"I went to U-Haul with my brother to get our 'reserved' truck. When we got to the front of the line, the clerk informed us that our 'reserved' truck had not yet been returned. B.R. and his chastened brother--the Shopping Avenger is resisting the urge to gloat--went to Ryder.
 Mediator.
 Informant.  Judge and jury.  Legal counsel.  Mediator.