 What is one of the general takeaways of good assistance that is discussed in the article?
Except for one thing: One of the books, The Art of Happiness , which collects and simplifies the Dalai Lama's philosophy, got the Shopping Avenger to thinking. The Shopping Avenger does not make light of the Dalai Lama or of the notion that there is more to life than the impatient acquisition of material goods. Before we begin, though, the Shopping Avenger nearly forgot to announce the winner of last month's contest, in which readers were asked to answer the question, "What's the difference between pests and airlines?" The winner is one Tom Morgan, who wrote, "You can hire someone to kill pests." The new contest question: How much Turtle Wax comprises a year's supply of Turtle Wax?
 It can be okay if something goes awry as long as someone takes responsibility, otherwise it gets worse
 The customer is in fact always right, and this should be taken seriously  The easiest way to get rid of a problem is to pretend the issue never happened  Customers can be wrong, but you can usually bribe them to feel okay in the end  It can be okay if something goes awry as long as someone takes responsibility, otherwise it gets worse