 According to the writer, what do all airlines except Southwest have in common?
The Shopping Avenger does not make light of the Dalai Lama or of the notion that there is more to life than the impatient acquisition of material goods. Before we begin, though, the Shopping Avenger nearly forgot to announce the winner of last month's contest, in which readers were asked to answer the question, "What's the difference between pests and airlines?" This month's airline in the spotlight is Southwest. Loyal readers will recall that last month the Shopping Avenger praised Southwest Airlines for its "sterling" customer service. The most articulate, and the most troubling, came from M., who wrote, "Last year, flying from Baltimore to Chicago with my entire family (two really little kids included), we set down at Midway in a rainstorm.
 They intentionally attempt to anger their clientele.
 They intentionally attempt to anger their clientele.  They actually work.  They make money.  They intentionally seek to lose customers' baggage.