 Which of these do the Circuit City and UHaul stories have most in common?
The Shopping Avenger does not make light of the Dalai Lama or of the notion that there is more to life than the impatient acquisition of material goods. The Shopping Avenger will undoubtedly return to the sorry state of affairs at U-Haul in the next episode, but now on to this month's airline debacle. Before we begin, though, the Shopping Avenger nearly forgot to announce the winner of last month's contest, in which readers were asked to answer the question, "What's the difference between pests and airlines?" The new contest question: How much Turtle Wax comprises a year's supply of Turtle Wax?
 The tone around the companies' attitudes about their policies
 The type of customer reporting the story  The Shopping Avenger's response to these cases  The types of issues customers were having in each case  The tone around the companies' attitudes about their policies