 What is ironic about Earth's customer service policy?
By this, he seemed to imply that the Thorabians would rob the Earthmen, which the Lorians would not. Within five years of the first landing of the Earthmen, every major city on the globe had a printing press, a daily newspaper, and enjoyed the instantaneous transmission of news via telegraph. The merchandise of the Earthmen is put up for sale by means of these newspapers, which also are the property of the Earthmen. Alas for that suggestion, no newspaper would accept advertising from the House of Masur; all available space was occupied by the advertisements of the Earthmen. This was Earth's first step toward flooding Zur with the natural follow-up in its campaign of advertising—radio programs—with commercials.
 What is 'right' for the customer always benefits the corporation, directly or indirectly
 The customer service policy was drafted by Zurians, not Earthmen  The customer service policy offers no ideal alternatives for non-Earthmen  Earthly corporations have no real solutions for dealing with problems presented by their customers  What is 'right' for the customer always benefits the corporation, directly or indirectly