 What is the best representation of the author's view of human agency?
During the first two-thirds of the twentieth century, this type of rationalization took the form of ever-more complex managed systems, with crisp specification of roles, lines of authority, communication and control. The idea was to eliminate human error and variability in the face of change by removing thinking to the system, and thus neutralizing the variability of the human beings who worked it. This was achieved through a hyper-simplification of human nature, wedded to mathematical modeling of what hyper-simplified selfish rational actors, looking only to their own interests, would do under diverse conditions. Only by concocting such a thin model of humanity−no more than the economists’ utility curve−and neglecting any complexities of social interactions that could not be conveyed through prices, could the appearance of rationalization be maintained.
 Allowing human agency at specific points in a system allows it to be more flexible and adaptable
 Allowing human agency at specific points in a system allows it to be more flexible and adaptable  Systems should only have space for human agency for those who have provem themselves in leadership positions  Human agency should be allowed at all parts of a system, because it is only without structure that progress will be made  It is not necessary for systems in places of work to have room for human agency, because structure makes them more productive