 What does the author think is special about Southwest?
Perhaps it is wrong, the Shopping Avenger thought, to complain about the petty insults and inconveniences of life in the materialistic '90s. The Shopping Avenger does not make light of the Dalai Lama or of the notion that there is more to life than the impatient acquisition of material goods. Before we begin, though, the Shopping Avenger nearly forgot to announce the winner of last month's contest, in which readers were asked to answer the question, "What's the difference between pests and airlines?" This month's airline in the spotlight is Southwest. Loyal readers will recall that last month the Shopping Avenger praised Southwest Airlines for its "sterling" customer service.
 They tend to have more highly rated customer service
 They give out better rewards for loyal customers when things go wrong  They tend to have more highly rated customer service  The company that processes complaints is the same as UHaul's  They replace suitcases when they are damaged on a flight