Enhancing Personalized Multi-Turn Dialogue with Curiosity Reward
Yanming Wan, Jiaxing Wu, Marwa Abdulhai, Lior Shani, Natasha Jaques
Effective conversational agents must personalize their interactions to adapt to user preferences, personalities, and attributes across diverse domains like education and healthcare. Current methods like Reinforcement Learning from Human Feedback (RLHF), often prioritize helpfulness and safety but fall short in fostering truly empathetic, adaptive, and personalized dialogues. Existing personalization approaches typically rely on extensive user history, limiting their effectiveness for new or context-limited users. To address these limitations, we propose leveraging a user model to incorporate a curiosity-based intrinsic reward into multi-turn RLHF. This novel reward mechanism encourages the agent to actively infer user traits by optimizing conversations to improve its user model's accuracy. Consequently, the agent delivers more personalized interactions by learning more about the user. We demonstrate our method's effectiveness in two distinct domains: significantly improving personalization performance in a conversational recommendation task, and personalizing conversations for different learning styles in an educational setting with improved generalization capabilities compared to traditional multi-turn RLHF, all while maintaining conversation quality. Our method offers a promising solution for creating more personalized, adaptive, and engaging conversational agents.