call_id
stringlengths 12
12
| timestamp
timestamp[ns]date 2025-09-01 08:00:00
2025-10-01 20:59:00
| customer_id
stringlengths 11
11
| operator
stringclasses 4
values | call_duration_seconds
int64 60
900
| customer_transcript
stringclasses 29
values | agent_id
stringclasses 900
values | sentiment
stringclasses 3
values | issue_resolved
bool 2
classes | escalated
bool 2
classes |
|---|---|---|---|---|---|---|---|---|---|
CALL00000701
| 2025-09-28T13:51:00
|
CUST7805595
|
Airtel
| 770
|
Why am I being charged for services I didn't subscribe to?
|
AGENT244
|
negative
| true
| false
|
CALL00000702
| 2025-09-04T20:15:00
|
CUST9782388
|
Glo
| 286
|
My SIM card is not working. It shows no service.
|
AGENT966
|
negative
| true
| false
|
CALL00000703
| 2025-09-26T14:26:00
|
CUST2448982
|
MTN
| 789
|
I can't receive international calls. Please help.
|
AGENT636
|
negative
| false
| false
|
CALL00000704
| 2025-09-01T19:20:00
|
CUST4198577
|
Glo
| 216
|
My data finishes too quickly. I need an explanation.
|
AGENT893
|
positive
| true
| false
|
CALL00000705
| 2025-09-01T13:46:00
|
CUST6109850
|
MTN
| 754
|
My bill is too high this month. I need a breakdown.
|
AGENT569
|
neutral
| false
| false
|
CALL00000706
| 2025-09-30T11:03:00
|
CUST4095019
|
Airtel
| 170
|
My SIM card is not working. It shows no service.
|
AGENT848
|
neutral
| true
| false
|
CALL00000707
| 2025-10-01T18:38:00
|
CUST5816458
|
MTN
| 159
|
I was promised 4G network but I'm only getting 3G.
|
AGENT606
|
negative
| false
| false
|
CALL00000708
| 2025-09-15T10:27:00
|
CUST4370238
|
Airtel
| 896
|
I want to port my number to another network. What's the process?
|
AGENT213
|
negative
| true
| false
|
CALL00000709
| 2025-09-18T17:18:00
|
CUST2750796
|
Airtel
| 531
|
How do I stop these annoying promotional messages?
|
AGENT391
|
positive
| false
| true
|
CALL00000710
| 2025-09-06T08:08:00
|
CUST9625474
|
MTN
| 486
|
My SIM card is not working. It shows no service.
|
AGENT815
|
negative
| false
| false
|
CALL00000711
| 2025-09-30T13:17:00
|
CUST6330272
|
Airtel
| 406
|
How do I stop these annoying promotional messages?
|
AGENT644
|
neutral
| true
| false
|
CALL00000712
| 2025-09-10T12:31:00
|
CUST6343527
|
MTN
| 793
|
My SIM card is not working. It shows no service.
|
AGENT678
|
neutral
| true
| false
|
CALL00000713
| 2025-09-20T19:50:00
|
CUST2255582
|
9mobile
| 554
|
How do I stop these annoying promotional messages?
|
AGENT220
|
neutral
| true
| false
|
CALL00000714
| 2025-09-14T20:10:00
|
CUST5984856
|
Glo
| 726
|
My SIM card is not working. It shows no service.
|
AGENT448
|
negative
| true
| true
|
CALL00000715
| 2025-09-15T17:00:00
|
CUST9189566
|
MTN
| 684
|
My bill is too high this month. I need a breakdown.
|
AGENT444
|
neutral
| true
| false
|
CALL00000716
| 2025-09-25T08:49:00
|
CUST9626631
|
MTN
| 453
|
My bill is too high this month. I need a breakdown.
|
AGENT981
|
negative
| true
| false
|
CALL00000717
| 2025-09-03T18:32:00
|
CUST2874619
|
MTN
| 781
|
My data finishes too quickly. I need an explanation.
|
AGENT258
|
negative
| true
| false
|
CALL00000718
| 2025-09-28T20:20:00
|
CUST7321917
|
Airtel
| 656
|
I was promised 4G network but I'm only getting 3G.
|
AGENT808
|
neutral
| true
| false
|
CALL00000719
| 2025-09-02T08:31:00
|
CUST4071525
|
MTN
| 200
|
My data finishes too quickly. I need an explanation.
|
AGENT111
|
positive
| false
| false
|
CALL00000720
| 2025-09-27T08:49:00
|
CUST4860924
|
Airtel
| 740
|
I was promised 4G network but I'm only getting 3G.
|
AGENT755
|
negative
| true
| false
|
CALL00000721
| 2025-09-06T10:26:00
|
CUST7831979
|
Glo
| 877
|
My SIM card is not working. It shows no service.
|
AGENT568
|
negative
| false
| true
|
CALL00000722
| 2025-09-04T19:49:00
|
CUST6977614
|
9mobile
| 210
|
My data finishes too quickly. I need an explanation.
|
AGENT385
|
neutral
| true
| false
|
CALL00000723
| 2025-09-16T19:34:00
|
CUST5694356
|
MTN
| 404
|
My bill is too high this month. I need a breakdown.
|
AGENT963
|
neutral
| false
| false
|
CALL00000724
| 2025-09-25T13:30:00
|
CUST1162596
|
MTN
| 232
|
My network has been very poor in Port Harcourt. I can't make calls or browse.
|
AGENT843
|
negative
| true
| true
|
CALL00000725
| 2025-09-10T19:24:00
|
CUST4999946
|
Glo
| 831
|
I was promised 4G network but I'm only getting 3G.
|
AGENT518
|
negative
| true
| true
|
CALL00000726
| 2025-09-06T11:50:00
|
CUST7860212
|
Glo
| 292
|
I can't receive international calls. Please help.
|
AGENT789
|
negative
| true
| false
|
CALL00000727
| 2025-09-25T12:17:00
|
CUST5616713
|
Airtel
| 720
|
How do I stop these annoying promotional messages?
|
AGENT965
|
neutral
| true
| false
|
CALL00000728
| 2025-09-10T13:37:00
|
CUST8666578
|
Airtel
| 550
|
My data finishes too quickly. I need an explanation.
|
AGENT898
|
negative
| false
| false
|
CALL00000729
| 2025-09-07T09:58:00
|
CUST3235696
|
MTN
| 505
|
I want to port my number to another network. What's the process?
|
AGENT564
|
positive
| false
| false
|
CALL00000730
| 2025-09-04T12:47:00
|
CUST1858120
|
Airtel
| 567
|
I recharged 500 naira but didn't receive the data bundle.
|
AGENT103
|
positive
| true
| true
|
CALL00000731
| 2025-09-27T08:52:00
|
CUST7240829
|
Airtel
| 225
|
My data finishes too quickly. I need an explanation.
|
AGENT767
|
positive
| false
| false
|
CALL00000732
| 2025-09-23T20:31:00
|
CUST5708660
|
MTN
| 234
|
I was promised 4G network but I'm only getting 3G.
|
AGENT552
|
negative
| true
| true
|
CALL00000733
| 2025-09-20T20:22:00
|
CUST9161325
|
Airtel
| 736
|
I was promised 4G network but I'm only getting 3G.
|
AGENT507
|
positive
| true
| false
|
CALL00000734
| 2025-09-27T11:11:00
|
CUST7428472
|
MTN
| 285
|
My bill is too high this month. I need a breakdown.
|
AGENT662
|
neutral
| true
| false
|
CALL00000735
| 2025-09-16T10:01:00
|
CUST9675580
|
MTN
| 412
|
I was promised 4G network but I'm only getting 3G.
|
AGENT659
|
negative
| true
| false
|
CALL00000736
| 2025-09-24T12:39:00
|
CUST3681086
|
9mobile
| 244
|
My bill is too high this month. I need a breakdown.
|
AGENT913
|
positive
| true
| false
|
CALL00000737
| 2025-09-16T15:28:00
|
CUST8128449
|
Glo
| 548
|
I was promised 4G network but I'm only getting 3G.
|
AGENT737
|
neutral
| true
| false
|
CALL00000738
| 2025-09-30T09:01:00
|
CUST6273346
|
MTN
| 892
|
My network has been very poor in Kano. I can't make calls or browse.
|
AGENT698
|
negative
| true
| false
|
CALL00000739
| 2025-09-17T20:35:00
|
CUST7385738
|
MTN
| 808
|
I want to port my number to another network. What's the process?
|
AGENT518
|
negative
| true
| false
|
CALL00000740
| 2025-09-25T08:25:00
|
CUST3545057
|
Glo
| 572
|
My data finishes too quickly. I need an explanation.
|
AGENT330
|
negative
| true
| false
|
CALL00000741
| 2025-09-30T15:39:00
|
CUST1168061
|
MTN
| 105
|
My data finishes too quickly. I need an explanation.
|
AGENT387
|
neutral
| true
| false
|
CALL00000742
| 2025-09-17T17:08:00
|
CUST8217401
|
Glo
| 650
|
I was promised 4G network but I'm only getting 3G.
|
AGENT970
|
negative
| true
| false
|
CALL00000743
| 2025-09-27T09:10:00
|
CUST2556962
|
MTN
| 825
|
My bill is too high this month. I need a breakdown.
|
AGENT310
|
negative
| true
| false
|
CALL00000744
| 2025-09-25T14:11:00
|
CUST6804289
|
Glo
| 827
|
My SIM card is not working. It shows no service.
|
AGENT941
|
negative
| true
| true
|
CALL00000745
| 2025-09-10T14:22:00
|
CUST7172049
|
Glo
| 358
|
I was promised 4G network but I'm only getting 3G.
|
AGENT444
|
neutral
| true
| false
|
CALL00000746
| 2025-09-06T19:48:00
|
CUST9641048
|
MTN
| 854
|
I recharged 200 naira but didn't receive the data bundle.
|
AGENT341
|
positive
| true
| false
|
CALL00000747
| 2025-09-18T13:47:00
|
CUST4353191
|
Glo
| 600
|
I was promised 4G network but I'm only getting 3G.
|
AGENT958
|
negative
| true
| true
|
CALL00000748
| 2025-09-04T16:29:00
|
CUST6723822
|
MTN
| 690
|
My SIM card is not working. It shows no service.
|
AGENT657
|
negative
| true
| false
|
CALL00000749
| 2025-10-01T17:24:00
|
CUST2468915
|
Glo
| 310
|
I recharged 1000 naira but didn't receive the data bundle.
|
AGENT281
|
negative
| true
| false
|
CALL00000750
| 2025-09-17T11:12:00
|
CUST7138108
|
Airtel
| 668
|
I want to port my number to another network. What's the process?
|
AGENT255
|
neutral
| true
| false
|
CALL00000751
| 2025-09-24T20:43:00
|
CUST6187086
|
MTN
| 888
|
Why am I being charged for services I didn't subscribe to?
|
AGENT297
|
positive
| true
| false
|
CALL00000752
| 2025-09-18T17:19:00
|
CUST3783939
|
9mobile
| 744
|
I can't receive international calls. Please help.
|
AGENT321
|
negative
| true
| true
|
CALL00000753
| 2025-09-28T18:53:00
|
CUST6263208
|
Glo
| 156
|
My network has been very poor in Ibadan. I can't make calls or browse.
|
AGENT855
|
neutral
| true
| false
|
CALL00000754
| 2025-09-23T20:56:00
|
CUST7840607
|
MTN
| 511
|
How do I stop these annoying promotional messages?
|
AGENT893
|
negative
| false
| false
|
CALL00000755
| 2025-09-03T11:44:00
|
CUST8633924
|
Airtel
| 704
|
I want to port my number to another network. What's the process?
|
AGENT749
|
neutral
| false
| false
|
CALL00000756
| 2025-09-03T10:36:00
|
CUST1370741
|
Airtel
| 618
|
My network has been very poor in Abeokuta. I can't make calls or browse.
|
AGENT256
|
neutral
| true
| false
|
CALL00000757
| 2025-09-08T08:42:00
|
CUST9882754
|
Airtel
| 68
|
I want to port my number to another network. What's the process?
|
AGENT971
|
negative
| false
| false
|
CALL00000758
| 2025-09-06T17:14:00
|
CUST8853354
|
MTN
| 133
|
How do I stop these annoying promotional messages?
|
AGENT752
|
negative
| false
| false
|
CALL00000759
| 2025-09-05T16:17:00
|
CUST1969308
|
MTN
| 348
|
My bill is too high this month. I need a breakdown.
|
AGENT367
|
neutral
| false
| false
|
CALL00000760
| 2025-10-01T11:10:00
|
CUST3041983
|
Glo
| 598
|
I can't receive international calls. Please help.
|
AGENT144
|
positive
| true
| false
|
CALL00000761
| 2025-09-15T14:52:00
|
CUST7575306
|
MTN
| 414
|
How do I stop these annoying promotional messages?
|
AGENT588
|
neutral
| false
| false
|
CALL00000762
| 2025-09-11T15:43:00
|
CUST6346654
|
Airtel
| 700
|
How do I stop these annoying promotional messages?
|
AGENT284
|
negative
| true
| false
|
CALL00000763
| 2025-09-05T10:34:00
|
CUST5675936
|
MTN
| 678
|
I can't receive international calls. Please help.
|
AGENT293
|
neutral
| true
| false
|
CALL00000764
| 2025-09-24T16:06:00
|
CUST1770496
|
MTN
| 788
|
Why am I being charged for services I didn't subscribe to?
|
AGENT459
|
negative
| true
| false
|
CALL00000765
| 2025-09-09T17:49:00
|
CUST7411901
|
Glo
| 81
|
My network has been very poor in Enugu. I can't make calls or browse.
|
AGENT932
|
negative
| false
| false
|
CALL00000766
| 2025-09-17T17:12:00
|
CUST3178652
|
MTN
| 518
|
I was promised 4G network but I'm only getting 3G.
|
AGENT782
|
negative
| false
| false
|
CALL00000767
| 2025-09-04T10:30:00
|
CUST3012784
|
MTN
| 291
|
Why am I being charged for services I didn't subscribe to?
|
AGENT492
|
neutral
| true
| false
|
CALL00000768
| 2025-09-27T10:46:00
|
CUST7019228
|
Glo
| 855
|
My SIM card is not working. It shows no service.
|
AGENT124
|
negative
| true
| false
|
CALL00000769
| 2025-09-13T10:08:00
|
CUST6331849
|
9mobile
| 497
|
My bill is too high this month. I need a breakdown.
|
AGENT298
|
neutral
| true
| false
|
CALL00000770
| 2025-09-20T20:19:00
|
CUST3888105
|
Glo
| 878
|
Why am I being charged for services I didn't subscribe to?
|
AGENT299
|
negative
| true
| false
|
CALL00000771
| 2025-09-12T19:18:00
|
CUST5693317
|
Glo
| 531
|
I want to port my number to another network. What's the process?
|
AGENT959
|
negative
| true
| false
|
CALL00000772
| 2025-09-26T16:23:00
|
CUST9374395
|
Airtel
| 430
|
I was promised 4G network but I'm only getting 3G.
|
AGENT807
|
negative
| true
| false
|
CALL00000773
| 2025-09-23T19:59:00
|
CUST7227746
|
Glo
| 332
|
My network has been very poor in Port Harcourt. I can't make calls or browse.
|
AGENT597
|
positive
| false
| false
|
CALL00000774
| 2025-09-06T18:33:00
|
CUST3006409
|
Airtel
| 695
|
My bill is too high this month. I need a breakdown.
|
AGENT125
|
negative
| true
| false
|
CALL00000775
| 2025-09-20T18:04:00
|
CUST3891217
|
9mobile
| 427
|
I can't receive international calls. Please help.
|
AGENT769
|
negative
| false
| false
|
CALL00000776
| 2025-09-26T12:09:00
|
CUST2231530
|
Glo
| 838
|
I can't receive international calls. Please help.
|
AGENT400
|
negative
| true
| false
|
CALL00000777
| 2025-09-22T18:23:00
|
CUST4268567
|
Glo
| 391
|
My SIM card is not working. It shows no service.
|
AGENT843
|
positive
| true
| false
|
CALL00000778
| 2025-09-23T16:29:00
|
CUST6910704
|
Airtel
| 305
|
How do I stop these annoying promotional messages?
|
AGENT233
|
negative
| true
| false
|
CALL00000779
| 2025-09-02T13:14:00
|
CUST8338616
|
Airtel
| 816
|
Why am I being charged for services I didn't subscribe to?
|
AGENT486
|
negative
| false
| false
|
CALL00000780
| 2025-09-29T20:02:00
|
CUST9421393
|
Airtel
| 837
|
I can't receive international calls. Please help.
|
AGENT596
|
positive
| true
| false
|
CALL00000781
| 2025-09-09T18:55:00
|
CUST1902557
|
Glo
| 434
|
My SIM card is not working. It shows no service.
|
AGENT333
|
negative
| false
| false
|
CALL00000782
| 2025-09-30T17:45:00
|
CUST3324587
|
Airtel
| 808
|
My SIM card is not working. It shows no service.
|
AGENT417
|
positive
| false
| true
|
CALL00000783
| 2025-09-09T09:07:00
|
CUST6063433
|
Airtel
| 184
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT476
|
negative
| true
| false
|
CALL00000784
| 2025-09-28T14:54:00
|
CUST5406882
|
MTN
| 607
|
My network has been very poor in Abeokuta. I can't make calls or browse.
|
AGENT924
|
positive
| true
| false
|
CALL00000785
| 2025-09-20T08:06:00
|
CUST6226090
|
9mobile
| 665
|
I can't receive international calls. Please help.
|
AGENT332
|
neutral
| false
| false
|
CALL00000786
| 2025-09-26T15:20:00
|
CUST5691586
|
MTN
| 247
|
Why am I being charged for services I didn't subscribe to?
|
AGENT658
|
negative
| false
| false
|
CALL00000787
| 2025-09-25T11:10:00
|
CUST1486434
|
MTN
| 659
|
My network has been very poor in Warri. I can't make calls or browse.
|
AGENT837
|
neutral
| true
| false
|
CALL00000788
| 2025-09-22T18:44:00
|
CUST9749275
|
MTN
| 254
|
My bill is too high this month. I need a breakdown.
|
AGENT819
|
negative
| true
| false
|
CALL00000789
| 2025-09-10T15:05:00
|
CUST6302868
|
Airtel
| 204
|
I want to port my number to another network. What's the process?
|
AGENT517
|
neutral
| true
| false
|
CALL00000790
| 2025-09-30T16:25:00
|
CUST5827984
|
9mobile
| 314
|
I was promised 4G network but I'm only getting 3G.
|
AGENT594
|
neutral
| true
| true
|
CALL00000791
| 2025-09-18T13:21:00
|
CUST5955317
|
MTN
| 103
|
I was promised 4G network but I'm only getting 3G.
|
AGENT501
|
negative
| true
| false
|
CALL00000792
| 2025-09-01T17:08:00
|
CUST7778975
|
Glo
| 87
|
My data finishes too quickly. I need an explanation.
|
AGENT558
|
negative
| false
| true
|
CALL00000793
| 2025-09-21T09:50:00
|
CUST3590566
|
MTN
| 886
|
Why am I being charged for services I didn't subscribe to?
|
AGENT967
|
negative
| false
| false
|
CALL00000794
| 2025-09-21T18:14:00
|
CUST4997266
|
Glo
| 371
|
I want to port my number to another network. What's the process?
|
AGENT473
|
negative
| false
| true
|
CALL00000795
| 2025-09-01T18:16:00
|
CUST5939008
|
9mobile
| 858
|
I can't receive international calls. Please help.
|
AGENT246
|
negative
| true
| false
|
CALL00000796
| 2025-09-02T13:06:00
|
CUST2797355
|
Glo
| 852
|
Why am I being charged for services I didn't subscribe to?
|
AGENT631
|
positive
| true
| false
|
CALL00000797
| 2025-09-03T20:58:00
|
CUST4207460
|
MTN
| 601
|
My SIM card is not working. It shows no service.
|
AGENT928
|
neutral
| true
| true
|
CALL00000798
| 2025-09-07T11:39:00
|
CUST8116779
|
Airtel
| 152
|
My bill is too high this month. I need a breakdown.
|
AGENT456
|
negative
| true
| false
|
CALL00000799
| 2025-09-19T19:03:00
|
CUST4118655
|
Airtel
| 614
|
I recharged 1000 naira but didn't receive the data bundle.
|
AGENT780
|
negative
| true
| false
|
CALL00000800
| 2025-09-28T15:24:00
|
CUST6820961
|
MTN
| 710
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT658
|
positive
| true
| false
|
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