content: /*
   * 支付宝开放平台API
   * 支付宝开放平台v3协议文档
   *
   * The version of the OpenAPI document: 2025-08-26
   * 
   *
   * NOTE: This class is auto generated by OpenAPI Generator (https://openapi-generator.tech).
   * https://openapi-generator.tech
   * Do not edit the class manually.
   */
  
  
  package com.alipay.v3.model;
  
  import java.util.Objects;
  import java.util.Arrays;
  import com.alipay.v3.model.ChatMessage;
  import com.google.gson.TypeAdapter;
  import com.google.gson.annotations.JsonAdapter;
  import com.google.gson.annotations.SerializedName;
  import com.google.gson.stream.JsonReader;
  import com.google.gson.stream.JsonWriter;
  import io.swagger.annotations.ApiModel;
  import io.swagger.annotations.ApiModelProperty;
  import java.io.IOException;
  import java.util.ArrayList;
  import java.util.List;
  
  import com.google.gson.Gson;
  import com.google.gson.GsonBuilder;
  import com.google.gson.JsonArray;
  import com.google.gson.JsonDeserializationContext;
  import com.google.gson.JsonDeserializer;
  import com.google.gson.JsonElement;
  import com.google.gson.JsonObject;
  import com.google.gson.JsonParseException;
  import com.google.gson.TypeAdapterFactory;
  import com.google.gson.reflect.TypeToken;
  
  import java.lang.reflect.Type;
  import java.util.HashMap;
  import java.util.HashSet;
  import java.util.Map;
  import java.util.Map.Entry;
  import java.util.Set;
  
  import com.alipay.v3.JSON;
  
  /**
   * AlipayIserviceCcmOlsChatrecordQueryResponseModel
   */
  @javax.annotation.Generated(value = "org.openapitools.codegen.languages.JavaClientCodegen")
  public class AlipayIserviceCcmOlsChatrecordQueryResponseModel {
    public static final String SERIALIZED_NAME_AGENT_ID = "agent_id";
    @SerializedName(SERIALIZED_NAME_AGENT_ID)
    private String agentId;
  
    public static final String SERIALIZED_NAME_AGENT_NAME = "agent_name";
    @SerializedName(SERIALIZED_NAME_AGENT_NAME)
    private String agentName;
  
    public static final String SERIALIZED_NAME_CATEGORIES = "categories";
    @SerializedName(SERIALIZED_NAME_CATEGORIES)
    private String categories;
  
    public static final String SERIALIZED_NAME_GROUP_ID = "group_id";
    @SerializedName(SERIALIZED_NAME_GROUP_ID)
    private String groupId;
  
    public static final String SERIALIZED_NAME_GROUP_NAME = "group_name";
    @SerializedName(SERIALIZED_NAME_GROUP_NAME)
    private String groupName;
  
    public static final String SERIALIZED_NAME_MEMO = "memo";
    @SerializedName(SERIALIZED_NAME_MEMO)
    private String memo;
  
    public static final String SERIALIZED_NAME_MESSAGES = "messages";
    @SerializedName(SERIALIZED_NAME_MESSAGES)
    private List<ChatMessage> messages = null;
  
    public static final String SERIALIZED_NAME_SATISFACTION = "satisfaction";
    @SerializedName(SERIALIZED_NAME_SATISFACTION)
    private String satisfaction;
  
    public static final String SERIALIZED_NAME_STATUS = "status";
    @SerializedName(SERIALIZED_NAME_STATUS)
    private String status;
  
    public static final String SERIALIZED_NAME_TALK_DURATION = "talk_duration";
    @SerializedName(SERIALIZED_NAME_TALK_DURATION)
    private Integer talkDuration;
  
    public static final String SERIALIZED_NAME_VISITOR_PROVINCE = "visitor_province";
    @SerializedName(SERIALIZED_NAME_VISITOR_PROVINCE)
    private String visitorProvince;
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel() { 
    }
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel agentId(String agentId) {
      
      this.agentId = agentId;
      return this;
    }
  
     /**
     * 客服id
     * @return agentId
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "2008123455", value = "客服id")
  
    public String getAgentId() {
      return agentId;
    }
  
  
    public void setAgentId(String agentId) {
      this.agentId = agentId;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel agentName(String agentName) {
      
      this.agentName = agentName;
      return this;
    }
  
     /**
     * 客服昵称
     * @return agentName
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "客服003", value = "客服昵称")
  
    public String getAgentName() {
      return agentName;
    }
  
  
    public void setAgentName(String agentName) {
      this.agentName = agentName;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel categories(String categories) {
      
      this.categories = categories;
      return this;
    }
  
     /**
     * 多个层级类目信息
     * @return categories
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "[[{\\\"id\\\":111,\\\"name\\\":\\\"保险\\\"},{\\\"id\\\":122,\\\"name\\\":\\\"财保\\\"},{\\\"id\\\":133,\\\"name\\\":\\\"车险\\\"}],[{\\\"id\\\":211,\\\"name\\\":\\\"售后\\\"},{\\\"id\\\":222,\\\"name\\\":\\\"出险\\\"},{\\\"id\\\":233,\\\"name\\\":\\\"理赔\\\"}]]", value = "多个层级类目信息")
  
    public String getCategories() {
      return categories;
    }
  
  
    public void setCategories(String categories) {
      this.categories = categories;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel groupId(String groupId) {
      
      this.groupId = groupId;
      return this;
    }
  
     /**
     * 在线技能组id
     * @return groupId
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "1", value = "在线技能组id")
  
    public String getGroupId() {
      return groupId;
    }
  
  
    public void setGroupId(String groupId) {
      this.groupId = groupId;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel groupName(String groupName) {
      
      this.groupName = groupName;
      return this;
    }
  
     /**
     * 在线技能组名称
     * @return groupName
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "基础技能组", value = "在线技能组名称")
  
    public String getGroupName() {
      return groupName;
    }
  
  
    public void setGroupName(String groupName) {
      this.groupName = groupName;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel memo(String memo) {
      
      this.memo = memo;
      return this;
    }
  
     /**
     * 备注信息
     * @return memo
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "该问题可通过xx手段解决，请回复客户xxxxxx。", value = "备注信息")
  
    public String getMemo() {
      return memo;
    }
  
  
    public void setMemo(String memo) {
      this.memo = memo;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel messages(List<ChatMessage> messages) {
      
      this.messages = messages;
      return this;
    }
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel addMessagesItem(ChatMessage messagesItem) {
      if (this.messages == null) {
        this.messages = new ArrayList<>();
      }
      this.messages.add(messagesItem);
      return this;
    }
  
     /**
     * 聊天消息列表
     * @return messages
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(value = "聊天消息列表")
  
    public List<ChatMessage> getMessages() {
      return messages;
    }
  
  
    public void setMessages(List<ChatMessage> messages) {
      this.messages = messages;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel satisfaction(String satisfaction) {
      
      this.satisfaction = satisfaction;
      return this;
    }
  
     /**
     * 满意度。 0：非常满意 1：满意 2：一般 3：不满意 4：非常不满意
     * @return satisfaction
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "0", value = "满意度。 0：非常满意 1：满意 2：一般 3：不满意 4：非常不满意")
  
    public String getSatisfaction() {
      return satisfaction;
    }
  
  
    public void setSatisfaction(String satisfaction) {
      this.satisfaction = satisfaction;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel status(String status) {
      
      this.status = status;
      return this;
    }
  
     /**
     * 服务记录状态。1：待处理 2：暂存 3：完结 4：废除 5：无效 6：未知
     * @return status
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "1", value = "服务记录状态。1：待处理 2：暂存 3：完结 4：废除 5：无效 6：未知")
  
    public String getStatus() {
      return status;
    }
  
  
    public void setStatus(String status) {
      this.status = status;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel talkDuration(Integer talkDuration) {
      
      this.talkDuration = talkDuration;
      return this;
    }
  
     /**
     * 在线服务时长，单位秒
     * @return talkDuration
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "3600", value = "在线服务时长，单位秒")
  
    public Integer getTalkDuration() {
      return talkDuration;
    }
  
  
    public void setTalkDuration(Integer talkDuration) {
      this.talkDuration = talkDuration;
    }
  
  
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel visitorProvince(String visitorProvince) {
      
      this.visitorProvince = visitorProvince;
      return this;
    }
  
     /**
     * 访客归属地
     * @return visitorProvince
    **/
    @javax.annotation.Nullable
    @ApiModelProperty(example = "浙江", value = "访客归属地")
  
    public String getVisitorProvince() {
      return visitorProvince;
    }
  
  
    public void setVisitorProvince(String visitorProvince) {
      this.visitorProvince = visitorProvince;
    }
  
    /**
     * A container for additional, undeclared properties.
     * This is a holder for any undeclared properties as specified with
     * the 'additionalProperties' keyword in the OAS document.
     */
    private Map<String, Object> additionalProperties;
  
    /**
     * Set the additional (undeclared) property with the specified name and value.
     * If the property does not already exist, create it otherwise replace it.
     *
     * @param key name of the property
     * @param value value of the property
     * @return the AlipayIserviceCcmOlsChatrecordQueryResponseModel instance itself
     */
    public AlipayIserviceCcmOlsChatrecordQueryResponseModel putAdditionalProperty(String key, Object value) {
      if (this.additionalProperties == null) {
          this.additionalProperties = new HashMap<String, Object>();
      }
      this.additionalProperties.put(key, value);
      return this;
    }
  
    /**
     * Return the additional (undeclared) property.
     *
     * @return a map of objects
     */
    public Map<String, Object> getAdditionalProperties() {
      return additionalProperties;
    }
  
    /**
     * Return the additional (undeclared) property with the specified name.
     *
     * @param key name of the property
     * @return an object
     */
    public Object getAdditionalProperty(String key) {
      if (this.additionalProperties == null) {
          return null;
      }
      return this.additionalProperties.get(key);
    }
  
  
    @Override
    public boolean equals(Object o) {
      if (this == o) {
        return true;
      }
      if (o == null || getClass() != o.getClass()) {
        return false;
      }
      AlipayIserviceCcmOlsChatrecordQueryResponseModel alipayIserviceCcmOlsChatrecordQueryResponseModel = (AlipayIserviceCcmOlsChatrecordQueryResponseModel) o;
      return Objects.equals(this.agentId, alipayIserviceCcmOlsChatrecordQueryResponseModel.agentId) &&
          Objects.equals(this.agentName, alipayIserviceCcmOlsChatrecordQueryResponseModel.agentName) &&
          Objects.equals(this.categories, alipayIserviceCcmOlsChatrecordQueryResponseModel.categories) &&
          Objects.equals(this.groupId, alipayIserviceCcmOlsChatrecordQueryResponseModel.groupId) &&
          Objects.equals(this.groupName, alipayIserviceCcmOlsChatrecordQueryResponseModel.groupName) &&
          Objects.equals(this.memo, alipayIserviceCcmOlsChatrecordQueryResponseModel.memo) &&
          Objects.equals(this.messages, alipayIserviceCcmOlsChatrecordQueryResponseModel.messages) &&
          Objects.equals(this.satisfaction, alipayIserviceCcmOlsChatrecordQueryResponseModel.satisfaction) &&
          Objects.equals(this.status, alipayIserviceCcmOlsChatrecordQueryResponseModel.status) &&
          Objects.equals(this.talkDuration, alipayIserviceCcmOlsChatrecordQueryResponseModel.talkDuration) &&
          Objects.equals(this.visitorProvince, alipayIserviceCcmOlsChatrecordQueryResponseModel.visitorProvince)&&
          Objects.equals(this.additionalProperties, alipayIserviceCcmOlsChatrecordQueryResponseModel.additionalProperties);
    }
  
    @Override
    public int hashCode() {
      return Objects.hash(agentId, agentName, categories, groupId, groupName, memo, messages, satisfaction, status, talkDuration, visitorProvince, additionalProperties);
    }
  
    @Override
    public String toString() {
      StringBuilder sb = new StringBuilder();
      sb.append("class AlipayIserviceCcmOlsChatrecordQueryResponseModel {\n");
      sb.append("    agentId: ").append(toIndentedString(agentId)).append("\n");
      sb.append("    agentName: ").append(toIndentedString(agentName)).append("\n");
      sb.append("    categories: ").append(toIndentedString(categories)).append("\n");
      sb.append("    groupId: ").append(toIndentedString(groupId)).append("\n");
      sb.append("    groupName: ").append(toIndentedString(groupName)).append("\n");
      sb.append("    memo: ").append(toIndentedString(memo)).append("\n");
      sb.append("    messages: ").append(toIndentedString(messages)).append("\n");
      sb.append("    satisfaction: ").append(toIndentedString(satisfaction)).append("\n");
      sb.append("    status: ").append(toIndentedString(status)).append("\n");
      sb.append("    talkDuration: ").append(toIndentedString(talkDuration)).append("\n");
      sb.append("    visitorProvince: ").append(toIndentedString(visitorProvince)).append("\n");
      sb.append("    additionalProperties: ").append(toIndentedString(additionalProperties)).append("\n");
      sb.append("}");
      return sb.toString();
    }
  
    /**
     * Convert the given object to string with each line indented by 4 spaces
     * (except the first line).
     */
    private String toIndentedString(Object o) {
      if (o == null) {
        return "null";
      }
      return o.toString().replace("\n", "\n    ");
    }
  
  
    public static HashSet<String> openapiFields;
    public static HashSet<String> openapiRequiredFields;
  
    static {
      // a set of all properties/fields (JSON key names)
      openapiFields = new HashSet<String>();
      openapiFields.add("agent_id");
      openapiFields.add("agent_name");
      openapiFields.add("categories");
      openapiFields.add("group_id");
      openapiFields.add("group_name");
      openapiFields.add("memo");
      openapiFields.add("messages");
      openapiFields.add("satisfaction");
      openapiFields.add("status");
      openapiFields.add("talk_duration");
      openapiFields.add("visitor_province");
  
      // a set of required properties/fields (JSON key names)
      openapiRequiredFields = new HashSet<String>();
    }
  
   /**
    * Validates the JSON Object and throws an exception if issues found
    *
    * @param jsonObj JSON Object
    * @throws IOException if the JSON Object is invalid with respect to AlipayIserviceCcmOlsChatrecordQueryResponseModel
    */
    public static void validateJsonObject(JsonObject jsonObj) throws IOException {
        if (jsonObj == null) {
          if (AlipayIserviceCcmOlsChatrecordQueryResponseModel.openapiRequiredFields.isEmpty()) {
            return;
          } else { // has required fields
            throw new IllegalArgumentException(String.format("The required field(s) %s in AlipayIserviceCcmOlsChatrecordQueryResponseModel is not found in the empty JSON string", AlipayIserviceCcmOlsChatrecordQueryResponseModel.openapiRequiredFields.toString()));
          }
        }
        if (jsonObj.get("agent_id") != null && !jsonObj.get("agent_id").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `agent_id` to be a primitive type in the JSON string but got `%s`", jsonObj.get("agent_id").toString()));
        }
        if (jsonObj.get("agent_name") != null && !jsonObj.get("agent_name").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `agent_name` to be a primitive type in the JSON string but got `%s`", jsonObj.get("agent_name").toString()));
        }
        if (jsonObj.get("categories") != null && !jsonObj.get("categories").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `categories` to be a primitive type in the JSON string but got `%s`", jsonObj.get("categories").toString()));
        }
        if (jsonObj.get("group_id") != null && !jsonObj.get("group_id").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `group_id` to be a primitive type in the JSON string but got `%s`", jsonObj.get("group_id").toString()));
        }
        if (jsonObj.get("group_name") != null && !jsonObj.get("group_name").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `group_name` to be a primitive type in the JSON string but got `%s`", jsonObj.get("group_name").toString()));
        }
        if (jsonObj.get("memo") != null && !jsonObj.get("memo").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `memo` to be a primitive type in the JSON string but got `%s`", jsonObj.get("memo").toString()));
        }
        JsonArray jsonArraymessages = jsonObj.getAsJsonArray("messages");
        if (jsonArraymessages != null) {
          // ensure the json data is an array
          if (!jsonObj.get("messages").isJsonArray()) {
            throw new IllegalArgumentException(String.format("Expected the field `messages` to be an array in the JSON string but got `%s`", jsonObj.get("messages").toString()));
          }
  
          // validate the optional field `messages` (array)
          for (int i = 0; i < jsonArraymessages.size(); i++) {
            ChatMessage.validateJsonObject(jsonArraymessages.get(i).getAsJsonObject());
          };
        }
        if (jsonObj.get("satisfaction") != null && !jsonObj.get("satisfaction").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `satisfaction` to be a primitive type in the JSON string but got `%s`", jsonObj.get("satisfaction").toString()));
        }
        if (jsonObj.get("status") != null && !jsonObj.get("status").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `status` to be a primitive type in the JSON string but got `%s`", jsonObj.get("status").toString()));
        }
        if (jsonObj.get("visitor_province") != null && !jsonObj.get("visitor_province").isJsonPrimitive()) {
          throw new IllegalArgumentException(String.format("Expected the field `visitor_province` to be a primitive type in the JSON string but got `%s`", jsonObj.get("visitor_province").toString()));
        }
    }
  
    public static class CustomTypeAdapterFactory implements TypeAdapterFactory {
      @SuppressWarnings("unchecked")
      @Override
      public <T> TypeAdapter<T> create(Gson gson, TypeToken<T> type) {
         if (!AlipayIserviceCcmOlsChatrecordQueryResponseModel.class.isAssignableFrom(type.getRawType())) {
           return null; // this class only serializes 'AlipayIserviceCcmOlsChatrecordQueryResponseModel' and its subtypes
         }
         final TypeAdapter<JsonElement> elementAdapter = gson.getAdapter(JsonElement.class);
         final TypeAdapter<AlipayIserviceCcmOlsChatrecordQueryResponseModel> thisAdapter
                          = gson.getDelegateAdapter(this, TypeToken.get(AlipayIserviceCcmOlsChatrecordQueryResponseModel.class));
  
         return (TypeAdapter<T>) new TypeAdapter<AlipayIserviceCcmOlsChatrecordQueryResponseModel>() {
             @Override
             public void write(JsonWriter out, AlipayIserviceCcmOlsChatrecordQueryResponseModel value) throws IOException {
               JsonObject obj = thisAdapter.toJsonTree(value).getAsJsonObject();
               obj.remove("additionalProperties");
               // serialize additonal properties
               if (value.getAdditionalProperties() != null) {
                 for (Map.Entry<String, Object> entry : value.getAdditionalProperties().entrySet()) {
                   if (entry.getValue() instanceof String)
                     obj.addProperty(entry.getKey(), (String) entry.getValue());
                   else if (entry.getValue() instanceof Number)
                     obj.addProperty(entry.getKey(), (Number) entry.getValue());
                   else if (entry.getValue() instanceof Boolean)
                     obj.addProperty(entry.getKey(), (Boolean) entry.getValue());
                   else if (entry.getValue() instanceof Character)
                     obj.addProperty(entry.getKey(), (Character) entry.getValue());
                   else {
                     obj.add(entry.getKey(), gson.toJsonTree(entry.getValue()).getAsJsonObject());
                   }
                 }
               }
               elementAdapter.write(out, obj);
             }
  
             @Override
             public AlipayIserviceCcmOlsChatrecordQueryResponseModel read(JsonReader in) throws IOException {
               JsonObject jsonObj = elementAdapter.read(in).getAsJsonObject();
               validateJsonObject(jsonObj);
               // store additional fields in the deserialized instance
               AlipayIserviceCcmOlsChatrecordQueryResponseModel instance = thisAdapter.fromJsonTree(jsonObj);
               for (Map.Entry<String, JsonElement> entry : jsonObj.entrySet()) {
                 if (!openapiFields.contains(entry.getKey())) {
                   if (entry.getValue().isJsonPrimitive()) { // primitive type
                     if (entry.getValue().getAsJsonPrimitive().isString())
                       instance.putAdditionalProperty(entry.getKey(), entry.getValue().getAsString());
                     else if (entry.getValue().getAsJsonPrimitive().isNumber())
                       instance.putAdditionalProperty(entry.getKey(), entry.getValue().getAsNumber());
                     else if (entry.getValue().getAsJsonPrimitive().isBoolean())
                       instance.putAdditionalProperty(entry.getKey(), entry.getValue().getAsBoolean());
                     else
                       throw new IllegalArgumentException(String.format("The field `%s` has unknown primitive type. Value: %s", entry.getKey(), entry.getValue().toString()));
                   } else { // non-primitive type
                     instance.putAdditionalProperty(entry.getKey(), gson.fromJson(entry.getValue(), HashMap.class));
                   }
                 }
               }
               return instance;
             }
  
         }.nullSafe();
      }
    }
  
   /**
    * Create an instance of AlipayIserviceCcmOlsChatrecordQueryResponseModel given an JSON string
    *
    * @param jsonString JSON string
    * @return An instance of AlipayIserviceCcmOlsChatrecordQueryResponseModel
    * @throws IOException if the JSON string is invalid with respect to AlipayIserviceCcmOlsChatrecordQueryResponseModel
    */
    public static AlipayIserviceCcmOlsChatrecordQueryResponseModel fromJson(String jsonString) throws IOException {
      return JSON.getGson().fromJson(jsonString, AlipayIserviceCcmOlsChatrecordQueryResponseModel.class);
    }
  
   /**
    * Convert an instance of AlipayIserviceCcmOlsChatrecordQueryResponseModel to an JSON string
    *
    * @return JSON string
    */
    public String toJson() {
      return JSON.getGson().toJson(this);
    }
  }
  
  