CRM  antey emti ?
 customer relationship manage ‌ ment anede ooka vyaapaaram ledha itara samshtha customer ‌ lato dani paraspara caryalanu nirvahinche procedure ,  saadharanamga peddha motthamloo samaachaaraanni adhyayanam cheyadanki deetaa vislaeshanhanu upayogistundi .