Lower educated people
Lower educated people may encounter barriers using digital mobility services in terms of understanding both features and terminology. Digital mobility applications may use technical jargons related either to the transport domain or to the digital innovation world, hampering full comprehension. Without appropriate guidance, complex procedures, long legal documentation and tricky gestures constitute barriers to people with a lower level of education.
As a corollary in Europe the average level of education is lower among people with lower economic conditions, minorities and women. Such fact may be linked with the insufficient support to equal access to education services. A lower level of education is one of the factors influencing the use of digital technologies, especially among older adults.
If coupled with low-digital skills, people belonging to this group hardly keep-up with the pace of new terminology related to technology and innovation, resulting in higher frustration when using digital services.