Give your students a 360 degree education and a career advantage with Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace from the Illustrated Series. This text delves into the importance of effective, professional, and polite verbal communication from speaking with clients to everyday dialogue with colleagues. With the signature two-page spread format, the Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace from the Illustrated Series provides reader-friendly instruction on a subject once regarded as unable to be taught within the classroom. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.Verbal Communication 30 Asking Questions to Understand Problems Asking questions helps you listen carefully, clarify messages, encourage customer ... Recall that part of customer service involves meeting customer expectations, identifying their wants and needs, and solving their problems. ... Ask open-ended questions to encourage the other person to articulate motivations, ideas, and solutions.
|Title||:||Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace|
|Publisher||:||Cengage Learning - 2009-05-22|