Young people’s phone use was restricted
Young people in a children’s home were not allowed to use their own phones and call their friends.
They were able to use a public phone to keep in touch with family and friends.
The staff supervised their telephone use but did not listen to the young people’s conversations.
What did the Ombudsman do?
The Ombudsman found that the children’s home was allowed to supervise the use of the young people’s personal phones more strictly than usual because the children had difficult problems.
The children were able to keep in touch with their family and friends using the public phone. This rule applied to all children.