My Canadian Pharmacy wants you to know your rights and responsibilities as a patient for better health care.
When seeking and receiving medical care, the patient has the right to:
- respectful and humane attitude on the part of health workers and other persons involved in the provision of medical care;
- information on the first name, last name, position and qualifications of his/her attending physician and other persons directly involved in the provision of medical care;
- examination, treatment and stay in conditions that meet sanitary and hygienic and anti-epidemic requirements;
- relief of pain associated with the disease and (or) medical intervention, available methods and means;
- transfer to another attending physician with the permission of the head of the health care organization;
- know the diagnosis, applied methods of examination and treatment, organization of medical care;
- the voluntary consent of the informed patient to medical intervention in accordance with the legislation;
- refusal to provide (discontinue) medical care, hospitalization, with the exception of cases stipulated by legislative acts;
- appeal with a complaint or a proposal to officials, as well as to officials of state bodies or to the court;
- preservation by medical workers in secret of information on the fact of his/her seeking medical help, state of health, diagnosis and other information obtained during his examination and treatment, with the exception of cases stipulated by legislative acts;
- obtaining, in an accessible form, complete information on the state of his/her health, the methods of diagnosis and treatment used, as well as the choice of
- persons to whom information on his state of health can be transmitted.
The patient must:
- take measures to preserve and strengthen his/her health;
- seek medical attention in a timely manner;
- respect medical professionals and others involved in the provision of medical care;
- comply with sanitary and hygiene requirements;
- provide the person providing medical care with reliable information about the state of his/her health, including contraindications to the use of medicines, previous and hereditary diseases;
- inform medical workers about the presence of diseases that are dangerous to others, including HIV;
- follow medical prescriptions;
- cooperate with the doctor at all stages of medical care;
- comply with the internal regulations of the health care organization and take care of its property.