- Project plans
- Project activities
- Legislation and standards
- Industry context
- Specialist wikis
Last edited 26 Oct 2021
User experience UX
User experience (sometimes referred to as UX or UE) is a term defined under ISO 9241-210:2019 as "a person's perceptions and responses that result from the use or anticipated use of a product, system or service".
It is a concept that originated with the introduction of human/machine interaction during the 19th and early 20th centuries, but it gained wider use as people became more dependent on computers both for work and personal tasks. The term UX was frequently applied to computer software development and website design as it related to the user interface (UI) ease of use.
UX has been broadly applied to other aspects of interaction between a client and a provider of a service or product, particularly when the interaction demonstrates a distinct understanding of the needs and expectations of the end user. As a form of customer service best practice, UX is intended to improve user interaction and foster a sense of loyalty between a customer and a product or service provider.
Creating this type of relationship may require that the organisation conducts interviews with key customer representatives. It may also require that the provider demonstrates an alignment with the customer’s values and goals, gaining a better understanding of the ongoing (and future) real-world requirements of the end user.
Featured articles and news
A new gallery for the University of Huddersfield.
What will it take to stop it ?
To celebrate world bee day 2022 !
Not forgetting part F and the new part overheating part O.
As energy prices jump up in cost.
With people in the UK from Ukraine.
Industry leader Steve Murray takes on role.
An abundant and versatile building material.
600,000 heat pump installations targeted per year by 2028.
Helping prevent those unwanted outcomes.
How has transport changed due to Covid-19 ?
Will you need it ? after June 15 and the new Part O ?
Create an account and write the first of many articles.
CIAT commentary after the first meeting.
Who is to blame?
Research recommends focussing on portfolio success rather than project success.
The revised standard for mapping underground utilities.