(blank) % of communication is body language.
(blank) % of communication is tone of voice.
(blank) % of communication is the actual words.
How you view yourself.
Taking a negative thought and putting it in a positive context.
Product of a positive self-concept.
Hamburger bun method
1) What you're going to say (something catchy)
2) You say it (details)
3) What you said (brief summary)
8 cues of first impression
eye contact, facial expressions, energy level, tone of voice/word selection, relaxation, appearance (dress/grooming), posture/body language, and handshake.
Circle of Influence
*0-2 yrs. old: family
*2-5 yrs. old: family and friends
*5-12 yrs. old: family, friends, teachers, classmates, and responsibilities
*12-... yrs. old: family, friends, teachers, classmates, responsibilities, co-workers, significant others, and boss
Sharing information with others that they would not normally know or discover; Involves risk and vulnerability on the part of the person sharing the information.
How long does it take to make a first impression?
How many additional encounters does it take to change a first impression?
I: interpersonal skills
S: self- control
S: social skills
S: self motivation
I.Q. (Intelligence Quotient)
Math and verbal skills
E.Q. (Emotional Quotient)
Several skills and abilities that are neither math nor verbal
Ability to feel what others feel and empower them to overcome it.
Feeling pity and sorrow for other's misfortunes.
Being able to stick with something.
Keeping a positive outlook.
The ability to control impulses and urges.
Ability to understand who you really are.
Ability to tell yourself what to do.
Ability to interact with others in a more positive way.
Balance between social skills and empathy.
1) Open Area: What is known by the person about themselves and others.
2) Blind Spot: What is unknown by others about themselves but known by others.
3) Hidden Area: What is known by the person, but not by others.
4) Unknown Area: What is unknown by everyone.
John Haggai's Speech Tips
1) Know your audience.
2) Select the right communication goal for your speech.
3) Speak from your own experiences.
4) Speak to others desires.
Communication Goals for Speech
3) Actuate (action)
The way others perceive us.
The things we do when others are watching.
One's judgements of what is important in life.
3 ways our values are demonstrated
1) The way we spend our time.
2) The way we spend our money.
3) The way we treat other people.
Those morals, ethics, habits, etc., established by authority, custom, or an individual as acceptable.
Rule or belief governing one's personal behavior.
3 types of peer pressure
* Overt: direct/straight forward
* Covert: subtle/sarcastic
* Situational: being in the wrong place, at the wrong time.
P to the 5th
Prior Planning Prevents Poor Performance
Thinking towards solving a problem; being right all along the process. (i.e.: solving a math problem)
Thinking to generate more ideas; allows you to be wrong along the way even though you must be right at the end.
Biased way of viewing things.
Agreement about how we want to treat each other.
Not accepting responsibility about what we think.