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This section is about how managers can create an environment to enable continuous improvement and successfully lead change.
In addition to the execution of the day-to-day operational work, managers identify ways for work to be done more effectively and efficiently. While continuous improvement forms part of the accountabilities of all staff only managers are authorised to change the organisation's systems of work. When changes are required, it is the manager who creates the environment to enable the change to occur. This section describes how managers can create an environment to enable continuous improvement and lead change.