Although the field of alternative dispute resolution is multi-faceted, communication is a common denominator that applies across the board.
- The ADR field ranges from direct one on one negotiation, to negotiation using professional negotiators, or coaches who train others to negotiate, to mediation and arbitration.
- No matter how you proceed your skill in communication is crucial. Saying what you mean tells others what you expect. Meaning what you say tells others that you can be trusted.
- The more each party communicates clearly and honestly, trust increases making success more likely.
- Reaching agreement is only the first step in any negotiation or mediation. Implementing the agreement is the second step. Doing so builds trust and establishes a base for future dealings.