Participants will learn to work with individuals and groups in conflict settings to achieve the following:
► Identify responses to conflict.
► Demonstrate the techniques for managing emotions.
► Identify constructive listening and speaking skills.
► Illustrate the communication flow between members of groups in conflict.
► Perform or conduct assessments of individuals or groups in conflict, and utilize effective processes for de-escalating the conflict.
Prior to taking this training, participants must complete a Conflict Dynamics Profile (CDP) questionnaire. During this training, each participant will receive a Personal Conflict Dynamics Report and a course binder which supports all elements of this course.
What is the Conflict Dynamics Profile?
The CDP is an assessment instrument dealing with conflict behaviors in the workplace. It provides a powerful way to improve self-awareness of what triggers conflict in individuals, as well as how they respond to conflict. Based on these triggers and responses, the CDP then provides practical approaches for improving behaviors that promote more effective workplace conflict management.