Reception and Hospitality Manager
A modern and communicative occupation, with strong demand, particularly in tourist areas.
Reception and Hospitality Managers should have social skills and knowledge, such as fluency, use of foreign languages, good manners, knowledge of tourism psychology and public relations; all these help to ensure the best reception and accommodation conditions possible for the customer.
Reception and Hospitality Managers coordinate and supervise the quality of services provided in different parts of the tourism industry and devise strategies for its promotion, thus defining its image.
More specifically, a manager can:
organize the reception, hospitality and communication with the customer
make the necessary arrangements for the best catering possible
coordinate the management actions (invoices, etc.)
see to the firms public relations