1. Question : (TCO 4) Newcomers can pose a threat to a team because:
they have a fresh and relatively objective view of the team which causes them to ask questions that can be unsettling
they experience more conflict and less group identification
they are less confident about their performance
they are more likely to be accepted by old-timers
Question 2. Question : (TCO 5) The three types of tasks a team performs are:
tactical, problem solving, and diversity
tactical, problem solving, and creative
authoritative, problem solving, and creative
prescriptive, goal-oriented, and high performance.
Question 3. Question : (TCO 5) ____ is the classic assembly line or division of labor
Question 4. Question : (TCO 5) Which of the following statements is true?
Backing-up behavior does not lead to free riding.
Pooled interdependence occurs when group members work independently and never combine their work.
Groups whose members hold meritocratic values develop low-interdependence task approaches.
Some types of task interdependence do not affect the way teams get their work done.
Question 5. Question : (TCO 5) The three types of conflict include:
disagreement conflict, task strategy conflict, delegation of duties conflict
team conflict, A-type conflict, emotional conflict
relationship conflict, task conflict, and process conflict
anger conflict, personal friction conflict, ego conflict
Question 6. Question : (TCO 5) Interventions that team leaders and managers can use to improve the quality of conflict resolution process include:
power based responses and collaborative coaching
conflict process coaching and changing the individual
task process coaching and team redesign
both B and C
Question 7. Question : (TCO 5) A _________focuses on applying some standard of fairness, precedent, contract, or law.
Question 8. Question : (TCO 6) The most common decision rule is:
a moral judgment
best member rule
Question 9. Question : (TCO 6) Three key symptoms of groupthink are:
pressures toward uniformity
overestimation of the group and close-mindedness
a and b.
Question 10. Question : (TCO 6) The bystander effect:
is a policy of risk management.
causes an unpleasant emotional state.
affects a person’s ability to behave in an ambiguous situation.
affects a person’s ability to get several perspectives on a problem.