This course is aimed to help our students understand and apply the analytical concepts and tools for managing operations in production of goods and services. Some of the key strategic concepts covered include improvements in operational effectiveness through cost reduction, and continuous improvements in quality, reliability, flexibility and speed of operations. This course also covers critical operations management activities, such as supply chain management, inventory deployment and control, transportation networks optimization, demand and supply planning, scheduling, project management, forecasting, and the management of quality including the principles of Lean Management and innovation. Some of the course sections will use the experimental or experiential learning approach.
Key Learning Objectives
On completion of this unit students should be able to:
Define operations and operations management.
Identify the roles and responsibilities of operations managers in different organizational contexts.
Explain the importance of effective application of the operations management principles in different contexts such as service organization and production based organizations.
Describe the main issues concerned with today’s competitive environment and their influence on managing operations.