Cold start is a potential problem in computer-based information systems which involve a degree of automated data modelling. Specifically, it concerns the issue that the system cannot draw any inferences for users or items about which it has not yet gathered sufficient information.
The cold start problem is most prevalent in recommender systems. Recommender systems form a specific type of information filtering (IF) technique that attempts to present information items (movies, music, books, news, images, web pages) that are likely of interest to the user. Typically, a recommender system compares the user’s profile to some reference characteristics. These characteristics may be from the information item (the content-based approach) or the user’s social environment (the collaborative filtering approach).
In the content-based approach, the system must be capable of matching the characteristics of an item against relevant features in the user’s profile. In order to do this, it must first construct a sufficiently-detailed model of the user’s tastes and preferences through preference elicitation. This may be done either explicitly (by querying the user) or implicitly (by observing the user’s behaviour). In both cases, the cold start problem would imply that the user has to dedicate an amount of effort using the system in its ‘dumb’ state – contributing to the construction of their user profile – before the system can start providing any intelligent recommendations.
In the collaborative filtering approach, the recommender system would identify users who share the same preferences (e.g. rating patterns) with the active user, and propose items which the like-minded users favoured (and the active user has not yet seen). Due to the cold start problem, this approach would fail to consider items which no-one in the community has rated previously.
The cold start problem is also exhibited by interface agents. Since such an agent typically learn the user’s preferences implicitly by observing patterns in the user’s behaviour – “watching over the shoulder” – it would take time before the agent may perform any adaptations personalised to the user. Even then, its assistance would be limited to activities which it has formerly observed the user engaging in.
In scenarios involving interface agents, the cold start problem may be overcome by introducing an element of collaboration amongst agents assisting various users. This way, novel situations may be handled by requesting other agents to share what they have already learnt from their respective users.
In recommender systems, the cold start problem is often reduced by adopting a hybrid approach between content-based matching and collaborative filtering. New items (which have not yet received any ratings from the community) would be assigned a rating automatically, based on the ratings assigned by the community to other similar items. Item similarity would be determined according to the items’ content-based characteristics.
The construction of the user’s profile may be automated by integrating information from other user activities, such as browsing histories. If, for example, a user has been reading information about a particular music artist from a media portal, then the associated recommender system would automatically propose that artist’s releases when the user visits the music store.