Heavy workloads, differing opinions, the need for accuracy, deadlines—these inevitable stresses present challenges for today's busy manager. The effective manager can conquer controversy by seeking mutually acceptable outcomes for difficult situations. Learn negotiation techniques for conflict resolution and discover strategies for improving communication and building effective work teams and addressing conflicts proactively. This class provides participants an opportunity to assess their own conflict dynamics style and use that to develop an action plan for constructive conflict behavior.
recognize the difference between effective and ineffective conflict strategies
identify your normal reactions to conflict and determine their effectiveness
identify skills needed to successfully resolve conflicts at work and at home
develop an action plan for developing constructive conflict behavior and reducing the behaviors that create negative consequences
learn a simple process for resolving conflicts
apply what you know about conflict to resolving issues with difficult people