What is incident response?
Cyber security incident response is the approach an organisation takes to plan for, respond to, manage, and mitigate cyber security incidents. The ultimate goal of cyber incident response is to limit the damage and disruption of attacks and, where necessary, restore operations as quickly as possible.
When your organisation is impacted by a cyber security breach, a clear understanding is needed to take control of the situation and respond quickly and effectively to protect your assets, operations, and reputation. Whether the incident is the result of an external actor or insider, Redscan and Kroll’s global team of incident response experts are ready to help as fast as possible, with the technology to support both remote and on-site investigations.
Incident response services
Remote and on-site
incident response services
Whether you need help in an emergency or long-term support to enhance your organisation’s cyber incident response procedures, our experts are on hand 24/7 to provide assistance across the incident lifecycle.
Our cyber security incident response services include:
Cyber incident response service features
Get the help your team needs to quickly respond to incidents and minimise damage and disruption, but also support to formulate an effective cyber incident response plan for the future.
24/7 support and assistance
Deep forensic investigations
Detailed reporting and remediation guidance
Incident response planning and validation
Incident response FAQs
Frequently asked questions
- What is incident response?
Incident response is the process of responding to, managing, and mitigating cyber security incidents. The purpose of incident response is to limit the damage and disruption of cyber-attacks and, where necessary, restore operations as quickly as possible.
- What is a security incident?
A cyber incident or cyber security incident is an event that could lead to a compromise of confidentiality, integrity or availability. In practical terms, this could include an unauthorised data breach, unlawful data processing, the altering of data without consent, or a malicious attempt to disruption or denial of service.
- How should you respond to a security incident?
When a security incident occurs, it is important not to let panic set in. Effective incident response requires a clear and robust incident response plan which outlines the actions key stakeholders need to take in a variety of scenarios.
- What is an incident response plan?
An incident response plan is a set of actions and procedures that outlines an organisation’s response to security incidents. An incident response plan is designed to facilitate timely and effective incident mitigation by making it clear what steps should be taken and by whom.
- What should an incident response plan include?
An incident response plan should include guidance for:
- the assignment of responsibilities between responders
- the outlining of technical protocols and escalation points
- planning for resource gathering and documentation
- establishment of communications and notification procedures
- determining a review and testing schedule
- What is a CSIRT?
A Computer Security Incident Response Team, or CSIRT, is a group of experts responsible for responding to security incidents. A CSIRT will include the security, IT and digital forensics staff responsible for other cyber security functions, but may also include PR, HR or legal personnel to help with breach reporting and notification requirements.
- What are the six steps of incident response?
The six steps of incident response are as follows:
- Preparation – incident response planning and process creation
- Identification – information gathering and incident analysis
- Containment – patching and damage limitation
- Eradication – threat removal and mitigation
- Recovery – returning systems to full operation
- Learnings – identification of improvements, further testing
Get immediate incident response assistance
Kroll EMEA hotline: +44 (0) 808 101 2168
Incident response support
The support to manage security incidents, whatever the scale
Building a cyber security incident response plan to deal with breaches as and when they arise is fraught with unknowns. Our unique and extensive frontline experience means we can help you make informed decisions at every stage. Kroll’s team of incident response and forensics experts have the expertise to investigate cyber incidents of all types – no matter the type, complexity or severity. We can deploy remote solutions quickly and/or be onsite within hours.
Common threats our cyber incident response services help to address:
- Business Email Compromise
- Advanced Persistent Threats
- Malware, keyloggers and backdoors
- Insider threats
- Web application attacks
- Targeted IP theft
- Supply chain attacks
Incident response retainer
Flexible incident response retainers
To help your organisation better plan for and respond faster and more effectively to security incidents, Kroll’s incident response retainer provides elite digital forensics and incident response capabilities on-demand. Kroll’s services are flexible and configurable to the needs of your environment, regardless of the technologies you use.
With a transparent pricing model to ensure you get value for money, a Kroll cyber risk retainer provides peace of mind that security and forensics experts are on hand to support incident investigation, notification, containment and remediation.Get more info
Why choose Redscan and Kroll
for incident response
- Flexible, on-demand services to suit a wide range of security needs
- Recognised by CREST and the PCI Council
- A team of over 450 DFIR experts globally
- >3,200 security incidents responded to every year
More on incident response
Complete the form for a prompt response from our team.