Chapter 3 :
All teamwork is based on trust, and trust is built when team members are open about their weaknesses and mistakes.
But for trust to be built, everyone must see that there is no reason to be protective or careful in the team. This means team members must make a deliberate effort to quash their basic caution, and instead share their vulnerabilities and mistakes openly. This way everyone will quickly be able to see that their peers’ intentions toward them are good, and trust will develop.