Chapter 8 Positive Messages. Topics in This Chapter. Topics in This Chapter. Successful Positive Messages Start With the Writing Process. Phase 1: Analyze, Anticipate, Adapt Do you really need to write? How will the reader react? What channel should you use?
Start the dateline 2 inches from the top of the page.
Put sender’s initials here
Align text after guide words
Leave two blank lines between Subject and the first line of the memo.
Single-space within and double-space between paragraphs.
Set side margins at 1 to 11/4 inches.
Act promptly in making claims and always keep a copy of your message.
Five Ssof Goodwill Messages
Keep it Short
By John S. Donnellan