Options displayed on a computer terminal screen or spoken by a voice processing system. The user can choose what he or she wants done by simply choosing a menu option - either typing it on the computer keyboard, hitting a touchtone on his phone or speaking a word or two, There are basically two ways of organizing computer or voice processing software - menu-driven and non-menu driven. Menu driven programs are easier to use but they can only present as many options as can be reasonably crammed on a screen or spoken in a few seconds. Non-menu driven systems may allow more alternatives but are much more complex and frightening. It's the difference between receiving a bland "A" or "C" prompt on the screen - as in MS-DOS and receiving a menu of "Press A if you want Word Processing," "Press B if you want Spread Sheet," etc. See also Audio Menus and Prompts.