What is Natural Language Processing?
Natural Language Processing (NLP) is a field of Artificial Intelligence (AI) that deals with applying linguistic and statistical algorithms to text to extract meaning from human language.
NLP incorporates a combination of computational linguistics, which involves constructing models based on the rules of human language, along with statistical, machine learning, and deep learning models. These technologies collectively enable computers to process human language in various forms such as text or voice data, allowing them to grasp the complete meaning, including the intent and sentiment of the speaker or writer.
Natural Language Processing automates the reading of text using sophisticated speech recognition and human language algorithms. NLP engines are fast, consistent, and programmable, and can identify words and grammar to find meaning in large amounts of text. Furthermore, NLP is increasingly playing a significant role in enterprise solutions that streamline business operations, enhance employee productivity, and simplify critical business processes.
Our NLP offering
Valuable information contained in emails, customer messages and chat, claims, contracts, and any other documents is often a source of untapped potential as companies struggle to transform this unstructured data into the kind of actionable, structured data that is easily manageable by bots. 80%-90% of enterprise data is unstructured; it’s critical for organizations to be able to understand, analyze and use it to enable a real intelligent automation across the entirety of an enterprise data assets. AI-based NLP capabilities of the expert.ai hybrid natural language Platform provide accuracy, contextual understanding and flexibility to accelerate and improve organizations’ data automation strategies. data automation strategies.
By adding NLP/NLU to RPA, enterprises now have the ability to increase the flexibility and scalability of automation, expanding deployment to more complex use cases and business processes by making sense of unstructured language data.
Reveal Group supports organizations in making RPA bots more effective to immediately solve pain points dealing with routine tasks and activities, and by enabling the intelligent automation of more complex and strategic language-intensive processes. NLP outputs — including intent, automatic categorization, emotional and behavioral traits identification, entity extraction and sentiment analysis — can be deployed and easily delivered by Reveal Group to automate multiple use cases, from common cross-industry use cases (email triage in customer services, data analysis, comparison and extraction in legal departments) to more industry-oriented processes (claims management in insurance companies, loan origination and customer onboarding in banking and financial services).