IT'S TIME TO ASK THE RIGHT QUESTIONS
What are Chatbots?
Chatbots are interactive software powered by artificial intelligence and they are designed to simulate human conversation. Chatbots allow businesses to deliver automated customer support, e-commerce guidance, content and interactive experiences through the messaging platform. They offer great way of engaging users on platforms where they are present in large numbers.
It responds intuitively to language... making interactions as simple and easy as messaging a friend.
It knows when to hand over to you
If it can't provide the answers you need, it will give you the option to hand off to someone in your organisation based on the skills and knowledge needed.
It can instantly read and log photos
Turning receipts into data at lighting speed.
A Chatbot never sleeps
- it's open 24/7!
Do You Remember...
...those days when you were able to find and app for anything you could imagine? Back then, Apple registered the brand “There’s an app for that”, and we are going to be living exactly the same situation with chatbots, and “There’s a bot for that” will become a real thing.
The knowledge base is the primary source of knowledge for the bot
Using this the bot can provide responses to all supported questions or operations that the user requests from the bot.
A good chatbot will have support for the following:
- Handling Singular Q&A responses and Contextual responses.
- Creation of Guided Conversations
- Guided Conversations – are like workflows of different responses and questions that the bot asks a user to guide them to the desired outcome or final conversation state.
- Entity Fulfilment & Actions
- Ability of the bot to ask relevant questions to capture all required entities to perform an action.
- The action that a bot performs based on the user question. Action can be calling a web service or executing a SQL stored procedure etc.
How Can Chatbots Help HR & Employees?
Deal with common employee transactions
Manage and advance your career
FROM A BUSINESS PERSPECTIVE THERE ARE
Different Types of Chatbots
It is important to give your bot some life and personality, make it useful, and make sure it’s easy to use. People interact with bots because they want to get something done in a more natural way than was previously possible. Whether it’s something simple like asking how much paternity leave you are entitled to, or something complex like applying for a mortgage, every pattern has specific features that make it stand out, so be sure your bot shines brightly in what it’s designed to do. The possibilities are endless.
Whether you're looking to build a basic AI assistant from scratch or looking for more robust integrations, Intec use IBM Watson to build powerful AI assistants that can understand your customers, provide answers and even execute business processes. According to the research study by Mindbowser in association with Chatbots Journal. IBM Watson is the first choice as a bot-building platform for 61% of businesses.
Royal Bank of Scotland launched Luvo, a chat bot taught to answer customers’ questions in near-real time. It routes overly complex requests to advisers using IBM Watson Conversation. Typical questions it answers with staff via the web chat include: I have lost my card — what steps do I need to take now? I have locked my PIN — how do I unlock it? How do I order a card reader for my business?
Learn more by browsing to the following examples:
Intec's chatbot methodology follows a design thinking approach which focuses on the chatbot in the wider context of user interaction. Technology and the chatbot itself are secondary criteria.
High Level Considerations
- What problem is the bot trying to solve?
- What benefits will the bot bring?
- What success criteria will be used?
- What measurement will be done of user / business processes either side of the bot