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Speaking and Listening
Articulation is all about controlling your:
Articulation is NOT about controlling your:
Choice of words
How you articulate depends on:
Who you are
Who you are talking to
Why you are talking to them
According to Albert Mehrabian, what percentage of communication is expressed in tone of voice?
Which of these does NOT describe tone of voice?
When it comes to your accent, you should:
Be aware of your audience
How your voice gets louder and softer
How your voice gets more or less formal
How your voice rises and lowers in pitch
Intonation is important because:
Changing pitch makes your voice more interesting to listen to
It makes your words more easy to understand
People will think you are rude if you don't change your intonation
Which of these describes good communication for a doctor?
Firm and in control
Polite and quiet
Knowledgeable and sympathetic
Which of these describes good communication for a policeman?