Classical Versus Behavioral PerspectivesThe classical perspective focuses on direct inputs to efficiency, while the behavioral perspective examines indirect inputs too.
Learning ObjectivesCompare and contrast the central concepts that define a classical organizational-theory approach and a behavioral perspective.
- The classical perspective of management emerged from the Industrial Revolution and focuses on the efficiency, productivity, and output of employees as well as of the organization as a whole. It generally does not focus on human or behavioral attributes or variation among employees.
- The classical perspective of management is often criticized for ignoring human desires and needs in the workplace and does not take into consideration human error in work performance. The classical perspective has strong influences on modern operations and process improvement.
- The behavioral perspective of management (sometimes called the "human relations perspective") takes a much different approach from the classical perspective: it is generally more concerned with employee well-being and encourages management approaches that consider the employee as a motivated worker who genuinely wants to work.
- micromanage: To rely on extreme supervision and close monitoring of employee work.
- psychosocial: Related to one's psychological development in, and interaction with, a social environment.
The Classical Perspective of ManagementThe classical perspective of management, which emerged from the Industrial Revolution, focuses on improving the efficiency, productivity, and output of employees, as well as the business as a whole. However, it generally does not focus on human or behavioral attributes or variances among employees, such as how job satisfaction improves employee efficiency.
Frederick Winslow TaylorScientific management theory, which was first introduced by Frederick Winslow Taylor, focused on production efficiency and productivity of employees. By managing production efficiency as a science, Taylor thought that worker productivity could be completely controlled. He used the scientific method of measurement to create guidelines for the training and management of employees. This quantitative, efficiency-based approach is representative of the classical perspective.
Max WeberAnother leader in the classical perspective of management, Max Weber, created the bureaucracy theory of management, which focuses on the theme of rationalization, rules, and expertise for an organization as a whole. Weber's theory also focuses on efficiency and clear roles in an organization, meaning that management in organizations should run as effectively as possible with as little bureaucracy as possible. One example of Weber's management theory is the modern "flat" organization, which promotes as few managerial levels as possible between management and employees.
Henri FayolHenri Fayol, another leader in classical management theory, also focused on the efficiency of workers, but he looked at it from a managerial perspective—i.e., he focused on improving management efficiency rather than on improving each individual employee's efficiency. Fayol created six functions of management, which are now taught as the following four essential functions of management: planning, organizing, leading, and controlling.
The classical perspective of management theory pulls largely from these three theorists (Taylor, Weber, and Fayol) and focuses on the efficiency of employees and on improving an organization's productivity through quantitative (i.e., measurable, data-driven) methods. The classical perspective is often criticized for ignoring human desires and needs in the workplace and typically does not take into consideration human error in work performance. The classical perspective has strong influences on modern operations and process improvement, which uses quantitative metrics to determine how effectively a process is running.
The Behavioral Perspective of ManagementThe behavioral perspective of management (sometimes called the "human relations perspective") takes a much different approach from the classical perspective. It began in the 1920s with theorists such as Elton Mayo, Abraham Maslow, and Mary Parker Follett.
The Hawthorne StudiesThe Hawthorne studies were an important start to the behavioral perspective of management. These were a series of research studies conducted with the workers at the Hawthorne plant of the Western Electric Company. The Hawthorne studies found that workers were more strongly motivated by psychosocial factors than by economic or financial incentives.
Abraham MaslowAround this same time, Abraham Maslow created his hierarchy-of-needs theory, which showed that workers were motivated through a series of lower-level to higher-level needs. This theory has been applied in the workplace to better understand "soft" factors of employee motivation, such as goal setting and team involvement, in order to better manage employees.
Douglas McGregorAdditional theories in the behavioral perspective include Douglas McGregor's Theory X and Theory Y, which have to do with the perceptions managers have about their employees and how employees react to those perceptions. In Theory X, managers assume employees are inherently lazy and, therefore, micromanage. In Theory Y, managers are more laissez-faire and allow employees more freedom in their work. McGregor's theory of management is an example of how behavior-management theory looks more into the "human" factors of management and encourages managers to understand how psychological characteristics can improve or hinder employee performance.
Generally, the behavioral perspective is much more concerned with employee well-being and encourages management approaches that consider the employee as a motivated worker who wants to work and wants to produce quality work. This theory therefore encourages a management approach that is less focused on micromanaging and is more focused on building relationships with employees in order to help them achieve their workplace goals and work as effectively and efficiently as possible.
Scientific Management: Taylor and the GilbrethsScientific management focuses on improving efficiency and output through scientific studies of workers' processes.
Learning ObjectivesDifferentiate between Taylorism and the Gilbreths' perspective on the one hand and motion studies on scientific management on the other
- Scientific management, or Taylorism, is a management theory that analyzes work flows to improve economic efficiency, especially labor productivity. This management theory, developed by Frederick Winslow Taylor, was dominant in manufacturing industries in the 1880s and 1890s.
- Important components of scientific management include analysis, synthesis, logic, rationality, empiricism, work ethic, efficiency, elimination of waste, and standardized best practices.
- Taylor and the Gilbreths introduced methods of measuring worker productivity, including time studies and motion studies, which are still used today in operations and management.
- Motion Study: Created by Frank and Lillian Gilbreth, these analyzed work motions by filming workers and emphasized areas for efficiency improvement by reducing motion.
- Taylorism: Scientific management; an early 20th-century theory of management that analyzed workflows in order to improve efficiency.
- Time studies: Created by Frederick Winslow Taylor, these break down each job into component parts and time each part to determine the most efficient method of working.
- Scientific Management: An early 20th-century theory that analyzed workflows in order to improve efficiency.
TaylorismScientific management, or Taylorism, is a management theory that analyzes work flows to improve economic efficiency, especially labor productivity. This management theory, developed by Frederick Winslow Taylor, was popular in the 1880s and 1890s in manufacturing industries.
While the terms "scientific management" and "Taylorism" are often treated as synonymous, an alternative view considers Taylorism to be the first form of scientific management. Taylorism is sometimes called the "classical perspective," meaning that it is still observed for its influence but no longer practiced exclusively. Scientific management was best known from 1910 to 1920, but in the 1920s, competing management theories and methods emerged, rendering scientific management largely obsolete by the 1930s. However, many of the themes of scientific management are still seen in industrial engineering and management today.
Important components of scientific management include analysis, synthesis, logic, rationality, empiricism, work ethic, efficiency, elimination of waste, and standardized best practices. All of these components focus on the efficiency of the worker and not on any specific behavioral qualities or variations among workers.
Today, an example of scientific management would be determining the amount of time it takes workers to complete a specific task and determining ways to decrease this amount of time by eliminating any potential waste in the workers' process. A significant part of Taylorism was time studies. Taylor was concerned with reducing process time and worked with factory managers on scientific time studies. At its most basic level, time studies involve breaking down each job into component parts, timing each element, and rearranging the parts into the most efficient method of working. By counting and calculating, Taylor sought to transform management into a set of calculated and written techniques.
Frank and Lillian GilbrethWhile Taylor was conducting his time studies, Frank and Lillian Gilbreth were completing their own work in motion studies to further scientific management. The Gilbreths made use of scientific insights to develop a study method based on the analysis of work motions, consisting in part of filming the details of a worker's activities while recording the time it took to complete those activities. The films helped to create a visual record of how work was completed, and emphasized areas for improvement. Secondly, the films also served the purpose of training workers about the best way to perform their work.
This method allowed the Gilbreths to build on the best elements of the work flows and create a standardized best practice. Time and motion studies are used together to achieve rational and reasonable results and find the best practice for implementing new work methods. While Taylor's work is often associated with that of the Gilbreths, there is often a clear philosophical divide between the two scientific-management theories. Taylor was focused on reducing process time, while the Gilbreths tried to make the overall process more efficient by reducing the motions involved. They saw their approach as more concerned with workers' welfare than Taylorism, in which workers were less relevant than profit. This difference led to a personal rift between Taylor and the Gilbreths, which, after Taylor's death, turned into a feud between the Gilbreths and Taylor's followers.
Even though scientific management was considered background in the 1930s, it continues to make significant contributions to management theory today. With the advancement of statistical methods used in scientific management, quality assurance and quality control began in the 1920s and 1930s. During the 1940s and 1950s, scientific management evolved into operations management, operations research, and management cybernetics. In the 1980s, total quality management became widely popular, and in the 1990s "re-engineering" became increasingly popular. One could validly argue that Taylorism sent the groundwork for these large and influential fields we practice today.
Bureaucratic Organizations: WeberWeber's bureaucracy focused on creating rules and regulations to simplify complex procedures in societies and workplaces.
Learning ObjectivesDefine bureaucratic organization, as theorized by the German sociologist Max Weber
- Max Weber was a member of the classical school of management, and his writing contributed to the field's scientific school of thought. He wrote about the importance of bureaucracy in society.
- Weberian bureaucracy is characterized by hierarchical organization, action taken on the basis of (and recorded in) written rules, and bureaucratic officials requiring expert training. Career advancement depends on technical qualifications judged by an organization, not individuals.
- Weber's ideas on bureaucracy stemmed from society during the Industrial Revolution. As Weber understood it, society was being driven by the passage of rational ideas into culture, which, in turn, transformed society into an increasingly bureaucratic entity.
- bureaucracy: A complex means of managing life in social institutions that includes rules and regulations, patterns, and procedures that are designed to simplify the functioning of complex organizations.
- iron cage: Weber's theory that a bureaucratic society would result in a situation in which it would be impossible to avoid bureaucracy and thus society would become increasingly more rational.
- bureaucratic control: Setting standards, measuring actual performance, and taking corrective action through administrative or hierarchical techniques such as creating policies.
Bureaucracy DefinedBureaucracy is a complex means of managing life in social institutions that includes rules and regulations, patterns, and procedures that are designed to simplify the functioning of complex organizations. An example of bureaucracy would be the forms used to pay income taxes. Specific information and procedures are required to fill them out. Included in those forms, however, are countless rules and laws that dictate what can and cannot be included. Bureaucracy simplifies the process of paying taxes by putting the process into a formulaic structure, but simultaneously complicates the process by adding rules and regulations.
Bureaucracy in the WorkplaceWeber's theories on bureaucracy included topics such as specialization of the work force, the merit system, standardized principles, and structure and hierarchy in the workplace. In his writings, Weber focused on the idea of a bureaucracy, which differs from a traditional managerial organization because workers are judged by impersonal, rule-based activity and promotion is based on merit and performance rather than on immeasurable qualities. Weberian bureaucracy is also characterized by hierarchical organization, delineated lines of authority in a fixed area of activity, action taken on the basis of (and recorded in) written rules, and bureaucratic officials requiring expert training. In a bureaucracy, career advancement depends on technical qualifications judged by an organization, not individuals. Weber's studies of bureaucracy contributed to classical management theory by suggesting that clear guidelines and authority need to be set in order encourage an effective workplace. Weber did not see any alternative to bureaucracy and predicted that this would lead to an "iron cage," or a situation in which people would not be able to avoid bureaucracy, and society would thus become increasingly more rational. Weber viewed this as a bleak outcome that would affect individuals' happiness as they would be forced to function in a highly rational society with rigid rules and norms without the possibility to change it. Of course, due to the advent of the behavior-management movement in the 1920s, this bleak situation did not come to pass.
Administrative Management: Fayol's PrinciplesFayol's approach differed from scientific management in that it focused on efficiency through management training and behavioral characteristics.
Learning ObjectivesOutline Fayol's effect on administrative management through the recognition of his 14 management principles
- Fayol took a top-down approach to management by focusing on managerial practices to increase efficiency in organizations. His writing provided guidance to managers on how to accomplish their managerial duties and on the practices in which they should engage.
- The major difference between Fayol and Taylor is Fayol's concern with the "human" and behavioral characterisitcs of employees and his focus on training management instead of on individual worker efficiency.
- Fayol stressed the importance and the practice of forecasting and planning in order to train management and improve workplace productivity.
- Fayol is also famous for putting forward 14 principles of management and the five elements that constitute managerial responsibilities.
- top-down: Of or relating to a perspective that progresses from a single, large basic unit to multiple, smaller subunits.
- Fayolism: An approach that focused on managerial practices that could minimize misunderstandings and increase efficiency in organizations.
Henri FayolFayol was a classical management theorist, widely regarded as the father of modern operational-management theory. His ideas are a fundamental part of modern management concepts.
Comparisons with TaylorismFayol is often compared to Frederick Winslow Taylor, who developed scientific management. However, Fayol differed from Taylor in his focus and developed his ideas independently. Taylor was concerned with task time and improving worker efficiency, while Fayol was concerned with management and the human and behavioral factors in management.
Another major difference between Taylor and Fayol's theories is that Taylor viewed management improvements as happening from the bottom up, or starting with the most elemental units of activity and making individual workers more efficient. In contrast, Fayol emphasized a more top-down perspective that was focused on educating management on improving processes first and then moving to workers. Fayol believed that by focusing on managerial practices organizations could minimize misunderstandings and increase efficiency.
His writings guided managers on how to accomplish their managerial duties and on the practices in which they should engage. In his book "General and Industrial Management" Fayol outlined his theory of general management, which he believed could be applied to the administration of myriad industries. As a result of his concern for workers, Fayol was considered one of the early fathers of the human relations movement.
Fayol's 14 Principles of ManagementFayol developed 14 principles of management in order to help managers conduct their affairs more effectively. Today, these principles are still used but are often interpreted differently. The fourteen principles are as follows:
1. division of work
2. delegation of authority
4. chain of commands
5. congenial workplace
6. interrelation between individual interests and common organizational goals
7. compensation package
9. scalar chains
12. job guarantee
14. team spirit
Fayol's Five Elements of ManagementFayol is also famous for his five elements of management, which outline the key responsibilities of good managers:
- Planning: Managers should draft strategies and objectives to determine the stages of the plan and the technology necessary to implement it.
- Organizing: Managers must organize and provide the resources necessary to execute said plan, including raw materials, tools, capital, and human resources.
- Command (delegation): Managers must utilize authority and a thorough understanding of long-term goals to delegate tasks and make decisions for the betterment of the organization.
- Coordination: High-level managers must work to integrate all activities to facilitate organizational success. Communication is key to success in this component.
- Monitoring: Managers must compare the activities of the personnel to the plan of action; this is the evaluation component of management.
Flaws in the Classical PerspectivesThe classical approach to management is often criticized for viewing a worker as a mere tool to improve efficiency.
Learning ObjectivesAssess the comprehensive arguments underlining the flaws in utilizing classical organizational theory perspectives, primarily Taylorism and the scientific method
- Under Taylorism, the work effort of workers increased in intensity, but eventually workers became dissatisfied with the work environment and became angry, decreasing overall work ethic and productivity.
- Taylorism's negative effects on worker morale only added fuel to the fire of existing labor- management conflict and inevitably contributed to the strengthening of labor unions.
- The criticisms of classical management theory opened doors for theorists such as George Elton Mayo and Abraham Maslow, who emphasized the human and behavioral aspects of management.
- The scientific management approach is also lacking when applied to larger, more operationally complex organizations. Managerial efficacy and the empowerment of employees are more important to overall productivity when tasks are not simple and homogeneous.
- Taylorism: Scientific management; a theory of management of the early 20th century that analyzed workflows in order to improve efficiency.
The Downside of EfficiencyThe classical view of management tends to focus on the efficiency and productivity of workers rather than on workers' human needs. Generally the classical view is associated with Taylorism and scientific management, which are largely criticized for viewing the worker as more of a gear in the machine than an individual. Under Taylorism the work effort of workers increased in intensity, but eventually workers became dissatisfied with the work environment and became angry, which affected their overall work ethic. This dissatisfaction undoes the value captured via increased efficiency.
Taylorism's negative effects on worker morale only added fuel to the fire of existing labor-management conflict, which frequently raged out of control between the mid-19th and mid-20th centuries (when Taylorism was most influential), and thus it inevitably contributed to the strengthening of labor unions. That outcome neutralized most or all of the benefit of any productivity gains that Taylorism had achieved. The net benefit to owners and management ended up being small or negative. It would take new efforts, borrowing some ideas from Taylorism but mixing them with others, to produce more successful formulas.
Scientific management also led to other pressures tending toward worker unhappiness. Offshoring and automation are two such pressures that have led to the erosion of employment. Both were made possible by the deskilling of jobs, which arose because of the knowledge transfer that scientific management achieved, whereby knowledge was transferred to cheaper workers, as well as from workers into tools.