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Learn everything about VoIP with our VoIP FAQ
What is VoIP?
VoIP, or Voice over IP, is a technology that transmits voice over IP (Internet Protocol) networks. Unlike traditional telephony, which uses physical phone lines, IP telephony makes it possible to place and receive calls over the Internet, and to do so using a variety of devices (smartphone, laptop or desktop, tablet, IP phone, etc.).
Voice calls undergo a series of transformations when placed with VoIP: the sound is transformed into electrical signals, converted into binary, scrambled, transmitted over the Internet, and reconstituted upon arrival. VoIP is an adaptable, customizable solution that multiplies telephony’s potential while reducing call costs. It’s an essential tool for companies, especially within departments that handle high call volumes (customer service, marketing, etc.).
What’s the difference between ToIP and VoIP?
VoIP makes it possible to transmit voice over any private or public IP network via a wired connection (ADSL, fiber optic) or a wireless one (Wi-Fi, mobile networks, etc.).
Although it’s based on VoIP, ToIP (Telephony over IP), only transmits voice over local IP networks (LAN).
What is hosted VoIP?
Hosted VoIP, or cloud VoIP, is an IP telephony solution available online and accessible via servers. It’s different from on-premise VoIP, which requires the installation of telephony infrastructure in the company’s local network.
Should I choose cloud VoIP or on-premise? It depends on what you’ll use it for.
Read more about VOIP
- How VoIP Works, and Why it’s Better for Your Business
The science behind VoIP is complex, but we at Aircall want to help you gain a better understanding of how it works, and why it makes sense to use VoIP technology for your business phone.
- Softphone Solutions for Businesses: Types and Advantages
Softphones eliminate the need for physical desk phones or an office setting. Cloud-based softphone solutions provide productivity and cost-saving benefits.
- What Every Business Should Understand About VoIP Security
We answer some of the biggest security risks involved in using VoIP technology and find out what you can do to protect your business from attack.