The top five trust-building behaviors in the workplace occur when co-workers:
The top five trust-reducing behaviors in the Workplace occur when co-workers:
1. Communicate openly and honestly with other co-workers, without the distortion of information.
1. Act more concerned about their own welfare than anything else.
2. Show confidence in the abilities of another co-worker by treating him or her as a skilled, competent associate.
2. Send mixed messages so that other co-workers never know where they stand.
3. Listen to and value the thoughts and ideas of another co-worker, even though he or she may not agree.
3. Avoid taking responsibility for their actions-passing the buck or dropping the ball.
4. Keep all of their promises and commitments.
4. Jump to conclusions without checking the facts first.
5. Cooperate with other co-workers and look for ways to help them.
5. Make excuses or blame others when things don't work out.
Personnel Journal, September 1995, Vol. 74, No. 9, p. 144.