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Assumptions about, Causes of and Value of Conflict
4. Types of Conflict Model for diagnosis and management of conflict Type of Conflict Sources of Conflict Management Strategy 1. Intra individual Conflicting goals, needs, motives Role Definition 2. Interpersonal Disagreements antagonism IPC Skills,TA, Johari-Window, Creative P S, Assertive Behaviour 3. Inter-group Power, Authority Status Participative Mgt. Team Bldg.Training 4. Organizational Hierarchical Conflict Functional conflict Institutional Goal setting 5. Client Hospital Quality of patient care and communication Community Goal Setting, Public Relations
SELF-AWARENESS INCLUDES A RECOGNITION OF OUR PERSONALITY, OUR STRENGTHS AND WEAKNESSES, OUR LIKES AND DISLIKES.
A PREREQUISITE FOR EFFECTIVE COMMUNICATION RELATIONS,AND MANAGING CONFLICT AS WELL AS FOR DEVELOPING EMPATHY FOR OTHERS.
Information known to every one Share Feedback Knowledge belongs only to Others Knowledge belongs only to Self Knowledge acquired by learning together What we know and what they know What we know and they do not know What they know and we do not know What we do not know and they do not know
Conflict Management Styles Assertive behavior Aggressive behavior Accommodating style Collaborating style Compromising style Avoiding style Forcing style Passive behavior High concern for others’ needs Low concern for others’ needs High concern for own needs I’m not OK — You’re OK I’m OK — You’re OK I’m not OK — You’re not OK I’m OK — You’re not OK
Avoidance Accommodative Dominance Compromise Collaborative Conflict aftermath High residue