You have no idea how important the so-called ITIL process is to information technology unless you understand what the process is all about. ITIL is an acronym for Information Technology Infrastructure Library. But even at this level, it’s hard to understand what the process really means or what it does exactly.
In simplest terms, the process in question is how IT delivers excellent service. It’s a model that computing and other related businesses follow when it comes to conducting their daily dealings with customers. Especially for high tech firms, a model for service exists so that it’s easy as well as transparent to measure the quality or level of service.
That way, an outside entity can easily determine how one IT firm compares in terms of level of service with another firm. The process can be further broken down into five stages, namely service strategy, design, transition, operation, and improvement.