549 words - 3 pages
Corporate leaders today report feeling that they must consistently barter to extract complicated agreements from people with power over industries or individual careers. Sensing that theyre in continuing danger makes them want to act fast, project control ( even if they do not have any ), depend on duress, and defuse stress at any cost. The end result could be a compromise that fails to address the real problem or opportunity, raised resistance from the opposite side that makes agreement very unlikely, antagonism that sours future talks, a failure to develop relations based primarily on mutual respect and trust, or an agreement that creates great exposure to future risk. To avoid these risks
655 words - 3 pages
During the 20th century a communications revolution that introduced motion pictures, radio, and television brought the world into view—and eventually into the living room. The new forms of communication competed with books as sources of amusement and enlightenment. New forms of communication and new modes of transportation made American society increasingly mobile and familiar with many more regions of the country. Literary voices from even the remotest corners could reach a national audience. At the same time, American writers—particularly writers of fiction—began to influence world literature.
The 20th century saw the emergence of modernism. Modernism responded to the world’s
324 words - 2 pages
For the job role you have been given, describe the necessary skills required to fulfil the role.
Employability Skills Merit Activity [pic]
|Skills required |What is the skill? And why do they require it? (P2) |Analyse the importance of this skill to the business i.e. why is it key to the|
| | |operation of the business? (M2) |
|Example: have knowledge of retail systems |Knowledge of retail systems
372 words - 2 pages
Case: How Fog Creek Software Pays Developers
1.) Fog Creek’s pay structure meets the legal requirements of equal pay for equal work effectively. Fog Creek pays all employees within the same skill level at the same pay rate. This eliminates the problem of finding an employee pay rate equilibrium, as all employees make the same rate, given they are on the same skill level. In regards to product markets, Fog Creek’s structure does not effectively meet these requirements. Due to the fact that Fog Creek pays all employees the same wage, and pays higher wages to keep good employee, their cost to make a product may fluctuate higher than their competitors. As far as labor market
720 words - 3 pages
Communication Competency, is it a Skill or an Art?
Communication is the ability to effectively give or receive ideas, information, signals or messages. Competency is one's knowledge or skill that enables a person to act effectively in any situation. The ability of someone to communicate competently, takes practice of this skill and the art in getting the information across for the audience to correctly understand, the interweaving of language. The idea of communication competency being an art or skill can be argued once we know what the differences
4907 words - 20 pages
Project Management, 2e (Pinto)
Chapter 1 Introduction: Why Project Management?
1) Projects, rather than repetitive tasks, are now the basis for most value-added in business.
Section: 1.0 Introduction
AACSB Tag: Reflective
2) Projects have a process orientation.
Section: 1.1 What Is a Project?
AACSB Tag: Reflective
3) A typical project stays within functional and organizational boundaries.
Section: 1.1 What Is a Project?
AACSB Tag: Reflective
4) The special nature of projects relieves project managers from their
371 words - 2 pages
valued at $360,000 and $ 525,000; (4) all of the furnishings of both houses; (5) an art collection valued at $250,000; (6) season tickets to the Chicago Cubs (behind the home dugout); (7) a large box containing many family photos and slides. The three of you are meeting in six days to try and negotiate a settlement of the estate. In preparation answer the following skills questions:
Skill 2-1: Recognize that before next week’s meeting, preparation is critical to success, and usually includes identifying all tangible and intangible issues that will be of interest to all parties, and then prioritizing those issues, making sure to include some throwaway issues. What
1192 words - 5 pages
biceps curl would be extension.
• KNAPP’S Definition – the learned ability to bring about predetermined results with maximum certainty often with the minimum outlay of time or energy. Skill is learned. Learning has a permanent change in performance. Performance is a temporary action.
• Efficient – effortless
• Co-ordinated - fluid movement
• Controlled – control over movement
• Good technique – follows a correct model
• Aesthetic – looks good
• Learning – practised until perfection
• Consistent – repeated correctly
• Predetermined – has goal not a fluke
• Open skill – skills where the form of action is determined by the environment and so is constantly changing
5823 words - 24 pages
many ways and redirected as need arises. Base pay doesn’t confine employee attention to only one or two behaviours, as output tends to pay to do. 2) Base pay allows the employer to recognize and encourage important job behaviours that don’t directly produce output, such as skill development. 3) Base pay can signal the relative importance of jobs within the organization. Generally, jobs of greater importance to the organization carry higher pay rates. 4) Base pay demonstrates commitment on the part of the employer to the employee, creating a greater likelihood of employee commitment to the employer. 5) Depending on the method used to set up a base pay strategy, it can support a particular
2158 words - 9 pages
Business Research Report
Manufacturing Compensation Strategies
Assessment Code: RWT1
Student Name: T
Table of Contents
Executive Summary 3
Research Findings 4
Merit Pay 5
Job Based Pay 6
Skill Based Pay 7
After examining several distinct compensation strategies utilized in the manufacturing industry, I have prepared this report to explore three specific plans; Merit Pay, Job Based Pay and Skill Based Pay. When considering a compensation plan, more than just pay
725 words - 3 pages
The Wealth of Nations
Chapter I – Of the Division of Labour
Division of Labour is thought by Smith to increases Wealth of Nations. Increase in skill, dexterity and productivity of labor is most affected by DOL. The idea of the division of labour relates primarily to the specialization of the labor force, basically the breaking down of large jobs into many tiny components. Under this system each worker becomes an expert in one isolated area of production, thus increasing his efficiency. The fact that laborers do not have to switch tasks during the day further saves time and money. By allowing machines to step in to help with the production, the operation will be simpler and
1563 words - 7 pages
, the training developers next list the skills and knowledge
required to perform the task. Skills are generally actions such as measuring, mixing,
recording, calculating, communicating, or making decisions. Required knowledge is the
information needed to do a task correctly.
One task involved in treating patients who have TB is to Inform the patient and family
about TB and directly observed treatment. One skill required for this task is to
communicate clearly in a supportive way. Required knowledge includes the key facts that
must be communicated about TB and its treatment.
Making a list of required skills and knowledge often necessitates more questioning of experts
1466 words - 6 pages
. The deal goes sour for Bud Fox when he finds out that Gekko plans to dismantle the company and sell its parts, destroying his father’s and father’s friends’ jobs, rather than the initial plan of changing how the company is run and helping it succeed. This causes Bud Fox to go to Gekko’s enemy, Sir Larry, for help in order to successfully save the airline. All in all, I believe that Gordon Gekko, though a greedy corporate raider, is a great strategist who brings value to the shareholder while having many skills as an effective administrator sans one in human skill that leads to his eventual downfall.
The term ‘corporate raider’ or ‘takeover artist’ often has a negative connotation
1083 words - 5 pages
According to the LSI survey taken and from the twelve given skills I think following are my primary and backup skills.
After finishing the survey and result generated the highest percentile I scored the highest is Competitive.
Competitive skill is the scale that measures my way of thinking with others.
Competitive skill is the most required skill for a managerial role in any company. Because the company would like to see how you handle and motivate the employees with your creative thinking style.
After completing the survey and analyzing the result the backup skill that I
458 words - 2 pages
to purchase verbal greetings greetings and gifts & wishes
Market Segment and Target Market – Career Launcher
MARKET People who want education/ Job & Skill building TARGET MARKET Students who want higher education from premier institutes Parents who want quality basic education for their kids SEGMENT Career Counseling Services and Test Preparation for High School and UG level students for Higher Education – Business & Hotel Management Law Engineering & IT CA Fashion Design CBSE Board Exams XII Mainstream education – Schools Colleges Institute for Profession Courses Test Preparation for Civil Services – UPCS State Public Service Commission Test Preparation for Bank – PO Clerical Skill
549 words - 3 pages
University of Phoenix Material
Week Two Health Care Financial Terms Worksheet
Understanding health care financial terms is a prerequisite for both academic and professional success. This assignment is intended to ensure you understand some of the basic terms used in this course.
Complete the worksheet below according to the following guidelines:
In the space provided, write each term’s definition as used in health care management. You must define the term in your own words.
In the space provided after each term’s definition, summarize a health care management scenario that illustrates the importance of the skill, concept, procedure, or tool to which the term refers. In the
526 words - 3 pages
skill. This experience also enabled me to be observant with social issues.
As a student in this famous university, I should join some Student Chapter exist and I choose Society of Economic Geologist Universitas Gadjah Mada Student Chapter (SEG UGM-SC). After I read carefully the description of this Student Chapter, I believe that it perfectly matches with my interest in economical geologist.
As I understand, this Student Chapter give the member a lot of advantages. This Student Chapter sponsor short courses, inexpensive field trips and another useful experiences which will provide opportunity for me in order to learning about earth science, mining techniques, social issues regarding
311 words - 2 pages
these particular differences could help any manager or team member to perform better given that they will be able to foresee miscommunications and dress up concepts for the maximum outcome. Having in consideration matters such as Recognizing work styles, generational principles, insights and the will to learn from each other will definitely make a difference in any work environment.
4. How can Mark, Kent, Whitney and Brett improve their communication skills?
Efficient communication skill is an important key to comprehend and communicate effectively with any other individual. Thus this group of people could benefit from understanding that through interaction they are capable to resolve
2542 words - 11 pages
should communicate with the employees. They should be explained about the need for the change, which will motivate the employees to get committed for the change and support the change process.
The CEO has made the decision in implementing the new model and merging successfully with the Environtech within 90-180 days. By contacting the Human Resources Management (HRM), they would provide a strategic plan which would help the Interclean to successfully merge with the Environtech and implement the new service model within the limited deadline. The employees of the Interclean do not have the skill and knowledge for implementing the new service model. So the HRM should consider in providing training
2147 words - 9 pages
Business Research Report
Assessment Code: RWT1
Table of Contents
Executive Summary 3
Research Findings 4
Finding Number 1 4
Finding Number 2 5
Finding Number 3 5
This report provides an analysis and evaluation of three different compensation strategies for potential implementation into our firm. Performance based, skill based, and piece rate pay plans are defined and analyzed. The focus of the topics included in the analysis includes employee retention, recruitment, morale, and productivity
764 words - 4 pages
, remittance, UCP600, ISBP681 Knowledge in Banking and finance industry Good interpersonal and communication skill Having team spirit and willingness to learn Good planning and organization skill Serious and careful Adopting quickly with new environment Working well under high pressure Problem solving skill Strong integrity and self motivation High sense of responsibility Good command of various computer programs and applications
Educational Qualifications and Training Achieved Executive Master of Business Administration in Finance and Banking Diploma, awarded by University of Applied Sciences Northwestern Switzerland, 2009 2011. Grade: Good Achieved Bachelor Degree in Banking and Finance
816 words - 4 pages
visualization, such as colorful designs, patterns, shapes, and pictures; Logical-Mathematical, this skill usually is learned by problem-solving or meeting a new challenge; Musical Intelligence, using our recognition of tone and sounds. Such sounds can include human voice, or musical instruments; Intrapersonal, relying on person to person encounter; Interpersonal, such as our feelings and self reflection; and Naturalistic, where nature helps relax and free our minds to comprehend the learning materials. No one learning style is better than the other. Some of us have a mixture of personal learning styles. Information and technology changes every day so by knowing our learning style, we will be
2197 words - 9 pages
The Application of Empathy to Professions in Psychology
The following report discusses the importance of communicating effectively within a health-related context – more specifically, in a psychological environment – and will critically explore the effective application of empathy as a key communication skill utilised in the practice of a professional psychologist. Particular emphasis will be placed upon the relevance of empathy across a broad range of clientele, the ways in which empathy is communicated effectively to clients, its purpose in the context of client-practitioner trust, factors which may inhibit the conveyance of empathy, and the influence empathy plays in day-to-day social
613 words - 3 pages
The American Dream
The grass is always greener on the other side. Many people have gone to America in search of “The American Dream”. Many have succeeded, but even more have fallen flat on their faces. Apparently the grass is greener on the other side, but you need a lawnmower to handle all the grass. What I mean with my last sentence is that you can’t just go to America and get rich. You have to have a skill, something you are good at. The lawnmower is the skill and the grass is America. I have read about lots of people who wanted to get rich and famous and so they thought that they just could go to America and become rich overnight. What they don’t realize is that you have to have a
577 words - 3 pages
The benefit of creative problem solving skills
Creative problem-solving skill is not just a brainstorming, but it is a distinct process that can help us from problem definition to applying new solutions to a problems or approach a problem in imaginative way. Creative problem solving skills help us to flex our minds, redefine the problems that we faced, find path-breaking ideas and take suitable solutions after that. It’s all about overcoming our mind’s conceptual blocks and finding numerous solutions to solve problems that we face.
Everybody can get advantages from having creative problem solving skills whether for individual or organization. When we all facing problems on daily, some of
386 words - 2 pages
with their everyday troubles in their academic lectures and handling the stresses of college life. These ones are made especially to improve any of the important elements in studying and learning –concentration, memory, place for studying and etc. Study Skills are discrete techniques that can be learned, usually in a short time, and applied to all or most fields of study.
More broadly, any skill which boosts a person's ability to study and pass exams can be termed a study skill, and this could include time management and motivation. Study skills are not done just to excel academically, but also to discipline the students.
What students should know is they cannot imitate their friend’s
405 words - 2 pages
As organization structures chanfes from stable to dynamic environments, they tend to evolve from mechanistic to organic
Mechanistic: command and control management style
Stronf of demand
Srandadized policies and procedures
Clearly defined jobs and respondabilities
Conformity is encouraged or even expected
Decision making is based of adherence to operating procedure
More flexible organizational desin
Knowledge-based problem solving
Decentralized decision making
Project teams and integrating roles
Innovation is demand, not just encouraged
Rewards are earned by those who demostrate initative, knowledge and skill
435 words - 2 pages
K+12 and the Youth
“Education is life itself”, this famous line has indeed brought great impact on the creation of the national educational system - the K+12 program. With the main objective of preparing the learners to become more competitive both in the academic and skill-related work, the said system was implement as early as last year. Thus, this illustrious program brought many effects on the side of many students specially those who are in high school level. That is, different views from various students had fall into one question- “Are we prepare?”
The inquiry transfers all to the adverbial, physical, psychological and of course financial aspect of the youth. If many of them saw
371 words - 2 pages
International Joint Venture (IJV) is a formal agreement in which two or more of business partners in order to accomplish a particular mutually beneficial project (Park 2010, 55). The aim of this report is to discuss two or more companies successful and unsuccessful to forming an international joint venture (IJV). Transaction cost approach is one of the circumstances to joint venture formation in order to minimize cost of production and also reduce risks of business. Besides, organizational learning is another circumstances that enter and into a joint venture to learn foreign knowledge about the business and skill from another partners.
This report has considered several reasons why one
978 words - 4 pages
(a) imitation, (b) manipulation, (c) precision, (d) articulation, and (e) naturalization. In the first psychomotor category a patient must use his or her senses to learn a new behavior or skill. Nurses can use demonstration to help patients in this step. The next step the patient should be able to follow our directions to perform this new behavior or skill without our supervision. In the third category, the patient should be able to perform this new behavior or skill appropriately all the time. When the patient reaches the last two categories of the psychomotor domain, he or she should be able to modify his or her skills if needed and these skills or behaviors should now seem routine
876 words - 4 pages
tailgate and honk the horn in an effort to intimidate other drivers or simply to move them along faster.
When confronted with heavy traffic, aggressive drivers often engage in dangerous behavior such as passing on the right, using utility or turn lanes as driving lanes, and ignoring traffic signals. Paradoxically, aggressive drivers often pride themselves on their skill. They see other, more cautious drivers as the problem, not themselves.
Arlov, P. (2007). Wordsmith: A guide to college writing (3rd ed.). Upper Saddle River, NY: Prentice Hall.
Part 2: Paraphrasing and Quoting
Review the following passage, found on pp. 242-243 of the text
255 words - 2 pages
them to create value in the goods and services that they offer. In the case of Walmart, a highly efficient set of skills and abilities exist. The company is set up to encourage efficiency and mass purchasing power, which allows Walmart to undercut its competitor’s pricing. Furthermore, Walmart invests significant amounts of money in employee training, which further supports the skill set of the business.
Business as an organization is the system of authority and relationships that control interactions between people and move the organization towards a common goal. Walmart’s organization is one of its strong points, as it is organized according to a divisional structure, utilizing a market structure. Walmart, over the years, has greatly expanded its market structure, which allows it to offer a multitude of products and services at lower prices than the competition.
2868 words - 12 pages
term of emotion awareness, lack of communication skill, information and knowledge and much more. Lack of leadership is one of the major challenges for Malaysia because an effective leadership are needed to handle these entire problems effectively. However, Malaysia undergo leadership deficit. Maintaining the political peaceful, economic growth, multi-ethnic citizen and develop higher education are examples of another challenges for Malaysia to manage nowadays.
The concept of leadership is quite unclear and it is different from concept of management but both are important. According to Jackson (1993), leadership can be define as thought of as belonging to the individual rather than given by
2528 words - 11 pages
The skills required to become an Effective Manager
Wayne A. Gould
Saint Leo University
MBA-525-MBOL2 Professional Development
Dr. Bruce Hammond
June 17, 2012
The managerial smorgasbord is riddled with a number of skill sets that could be deemed essential to effective management. The research suggests that the modern manger must be an effective communicator capable of delivering a clear and concise message to its intended recipient free of distortion. In addition, to effective communication, a good manager must be a strong motivator. Motivation demands that an effective
2156 words - 9 pages
is one of the advantage of having FDI as Malayisa’s source of strength. During times of financial crisis, FDI takes on the role of a stabilizing force in the local economy, helping to reduce contraction in a nation’s economic capacity and output, resulting in a milder recession than would otherwise occur (Hwy, Joseph, Min, & Jin, 2011).
Some of the countries that does FDI inflows to Malaysia are Germany, Italy, United Kingdom, China, South Korea and others.
1.4 Management skills
Besides from exchange rates and economic growth, management skill also is one of the gap. According to (Daft, 1997) management skills can be devided into three categories which is conceptual, the human and
567 words - 3 pages
grandfather.In the first stanza, Heaney introduces the readers to the narrator’s pen, which the narrator is content to hold as he finds a sense of belonging and comfort. The pen is described as a weapon, “snug as a gun” (L2), this gives the impression that the pen fits naturally in his hands and symbolizes a form of protection from the criticisms about his choice of “being a writer” (Miller). The pen also symbolizes “fate” (“Pen”). Writing is his fate instead of farming like his ancestors. Even though the narrator chooses not to become a digger, he still finds a similarity between the two occupations. The narrator recognizes that his skill with a pen is compatible to his father’s skill with a
654 words - 3 pages
unemployment is structural unemployment, or the long-term and chronic unemployment that exist even when the economy is producing at a
normal rate. Several factors contributing to structural unemployment. First, a lack of skill, language barriers, or discriminations keeps some workers from finding stable, long-term jobs. Migrant farm workers and unskilled construction workers who find short-term or temporary jobs from time to time, but never stay in one job for very long, fit the definition of chronically unemployed.
Second, economic changes sometimes create a long-term mismatch between the skills some workers have and the available jobs. Finally, structural unemployment
615 words - 3 pages
to speak successfully is an important feature that may assist a business career increase. Companies judge top-quality communication skills to be beneficial to their organizations, so both employee and employer may profit from a skill to communicate excellent. The effort is significant to treat communication skills, since communication is a requirement in almost all aspects of the company world. Building a relationship is concerning and establishing a point of skill and faith with customers, coworkers, stakeholders and also competition. It is a procedure that depends on successful communication skills to assist in creating a connection that develop a well, trusting and gainful business
623 words - 3 pages
competitive you will be. The success of the firm can very well be determined by the skill of the estimator.
In the competitive bidding market the lowest reasonable bid most often get the contract. Promoting is the art of selling and can be accomplished in a number of different ways, such as advertising, brochures, direct mailings, and personal contacts. Your decision on the best way to promote your construction company will depend on the type of contract you are competing for and your market. In the construction business competing for the jobs in your market area is done with bids. The two different types of contracts are public bids, or negotiated bids. For public competitive bids
598 words - 3 pages
Professional Knowledge and Abilities
August 30, 2010
Professional Knowledge and Abilities
Professional knowledge and abilities often determines a person’s career success. Many jobs today are requiring college degrees, even for positions that did not require it in the past. People must continue to achieve higher levels of education and skills to be competitive in the workforce. By developing personal skills and increasing professional knowledge, people are more likely to reach their professional goals. The skill and knowledge that one develops are an essential for career success.
“The Information Systems Security Association (ISSA) is a
643 words - 3 pages
The results showed that in general, the reading skills of the students are low, with making generalizations as their lowest skill and noting details as their dominant aspect. The students’ critical thinking skills are also low with synthesis as their lowest level and knowledge as their dominant aspect. Male students have lower critical thinking level compared to the females. The females are significantly higher in knowledge level. Students with very good/good English ratings have higher critical thinking level compared to those with fair and poor English ratings. Academic performance in English affects their critical thinking ability. Students who prefer the use of the
506 words - 3 pages
skill that you will master is time management. You may think why do I need time management when I am doing on online class but I promise you that you will. All of those thing that I mentioned above will also help you not only in your academic life but also in your personal and professional life.
The student recourses that you will learn all about in the first week are extremely helpful. They have items to help with everything including a plagiarism checker! You also will have a wonderful support system with your professor, academic advisor, and your financial advisor. They are all there for you each step of the way on your journey. However, effective communication is key. The University if
591 words - 3 pages
make if you knew that an employee had (a) an external locus of control? (b) a low Mach score? (c) low self-esteem? (d) high self-monitoring tendencies? (max. 200 words). ii. From the Kulik et al (1987) reading, explain in detail the mechanism by which job characteristics influence employee outcomes. Additionally, if you increased the employee’s skill variety in his or her job, what effect would it have on his or her knowledge of the actual results of the work activities? (max. 200 words). iii. Describe one job or a school/university assignment that was motivating and one that wasn’t. Describe how the characteristics of the jobs/assignment relate to the Job Characteristics Model? (max. 200
303 words - 2 pages
large test bank to match the skill and ability level of the test taker (Sage Publications, 2007). For are managerial positions applicants will be given a personality test used for decision making. These two tests are called self-report personality and projective techniques. After the tests have been administered and the interview has been completed human resources links the relationship between the applicants test scores and future behavior. This is predictive validity,...
274 words - 2 pages
have the knowlegde and the skill to provide the best services possible to the families. I can go beyond normal duties and provide all the tools possible for the families to regain their positive economic status. During this process I will build relationships whether it be professionally or personally .My barrier is trying to stay focused on completing my assignments while attending classes.It can be hard from day to day because you neve know what may happen. My solution to overcome my barrier is to follow the program provided by Axia College and use the checklist that I have made to show taks completed. My action milestones would be that before I begin my studies for the day, I will check my inbox and my course syllabus. This will show me what needs to be completed and also allows me time to read my feedback given on previous assignments.
Overall target date of completion is January 29, 2012.
303 words - 2 pages
delivery Management system modelled on “Domino’s Pizza” using MS-SQL as back
end and Visual Basic as front end.
* Online Car Rental System
Developed an online car rental solution based on EJB architecture as middleware.
IT SKILL SET:
* Programming Languages: C, C++, Java, Visual Basic 6.0
* Web technologies: Jsp, Servlets, ASP, XML, HTML, CSS, EJB, RMI
* Databases: MS SQL, Oracle9i
* IDEs: JCreator 4.5, Eclipse 3.0, MS-FrontPage , Net Beans
* Other softwares: Adobe Photoshop, Corel Draw, MS Office, GPSS, IBM Rational Rose
* Volunteering in events for Dwarkadas J Sanghvi’s cultural festival, Parichay 2009 and 2010
* Member of State Badminton Team
* Participated in Microsoft certified Cloud Computing Workshop
* Published technical paper titled “Comparison of various cloud computing platforms”
298 words - 2 pages
times. There is so much that could be pulled from this single piece to build upon and assist a writer in expanding his or her horizons. Garrison continuously remarks on the imagery that Faulkner uses throughout the story and explains what the writer might have been trying to portray. This is a good skill any future might want to look at, exactly how a reader perceives the imagery that they put into a story.
1058 words - 5 pages
physically disabled as a result. (Woodside & McClam, 2011)
The skills that the human service professional possesses and utilizes are extremely important to cultivating the helping relationship. The helping relationship is the foundation helping as it is the instrument used to deliver the help the professional has to offer. This foundation is built on the skill of effective communication skills such as interpretation of both verbal and nonverbal messages by using responsive listening or active listening. Attending behavior is another skill that human service professionals employ.
Responsive listening or active listening is the type of listening that human service
329 words - 2 pages
pointed out throughout the course, success as a manager is comprised of many components. I believe being able to identify those elements and know which are my strengths and which are my weaknesses will enable me to fine tune my skill set.
Overall, I feel that this course has broadened my understanding of management responsibilities, and I look forward to continuing to work toward my Master’s degree with the University of Phoenix.
Robbins, S. P., & Coulter, M. (2012). Management (11th ed.). Upper Saddle River, NJ: Prentice Hall.