This module teaches people the skills to be able to deal with different types of challenging behaviour. On completion of this course you will feel more confident in dealing with difficult situations by minimising risks and building positive communication.
This course will employ lecture, discussion and analysis. The course will have extensive use of case studies, reading exercises, PowerPoint slides and groupwork sessions.
- People will learn how analyse the seven behaviour types and how to deal with them.
- The power of words and silence will be explained to give a general communications skill suitable in dealing with challenging behaviour.
- These skills can be used in various industries and have been proven to bring communicative solutions for employees.