Technology and the way people use it has the power to unite people or pull them apart. Ethan Zuckerman and Chand Rajendra-Nicolucci of Knight First Amendment Institute at Columbia University took a closer look at platforms that bring communities together on a local level, only to find that some designs work better than others.
Platforms that operate more like social media, where individuals can post whatever they want instantaneously, can lead to heated, attacking commentary, false accusations, or misinformation. This kind of content may cause civil discourse to devolve and it may disrupt the establishment of ties within a community.
On the other hand, Front Porch Forum is an example of a local platform that has systems in place to help keep conversations civil and community-minded, fulfilling its mission of helping neighbors build community. From Rajendra-Nicolucci and Zuckerman’s piece:
“That organic growth was key to maintaining one of the key differences between FPF and Nextdoor: proactive moderation. FPF uses a team of moderators that review each post to make sure it adheres to the site’s code of conduct (which bars personal attacks and behavior “counter to its community-building mission”) before it’s posted. That helps to keep the discussion friendly and constructive… We believe a platform that takes governance seriously, is designed for a specific purpose, and has ties to the communities it serves can be successful anywhere.”
“Getting local social media right is important. Local platforms present an opportunity to strengthen social capital and civic life. At their best, they can keep residents informed about local issues, encourage civic organizing and action, and facilitate new connections and greater understanding.”
Read the full article on Knight First Amendment Institute at Columbia University’s blog here.