a team is making a decision based on the evaluation of numerous
options, a scorecard can be an invaluable tool. For example, on
more than one occasion, we have used a scorecard to facilitate a
software vendor selection decision. Scorecards:
the team to think about and agree upon its selection criteria.
objectivity in decision-making.
others to review why decision was made.
up the process.
the group confidence after the decision is made.
a great presentation tool when explaining the decision.
create a scorecard matrix, we need two lists: selection criteria,
and possible options. As shown below, criteria for each option is
graded A, B, C, D or F; letter grades are universally easy to understand
example, Joe, the procurement manager, has to lease a fleet of new
cars for a sales force of 100 representatives. When he leased cars
four years, ago it seemed that no one was happy with his choice.
This time he has decided to use a scorecard to make a better decision.
His scorecard is shown in the diagram:
In the example, the criteria are not weighted
in any way. Although we have worked with teams that have used a
weighting system, we find that complex mathematics generally does
not facilitate the decision making process. The real value of the
scorecard is the ability to compare all options and criteria on
one page. This is especially valuable when making team decisions.
the scorecard is a great communication tool which can be used to
share your decision-making logic. With just this one page, any audience
will understand how you arrived at your decision.
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