The wheelchair symbol is widely recognised throughout the world. More recently symbols for visual and hearing impairment have been introduced in the UK. Although there have been a number a local initiatives, until now there has not been a UK national symbol national symbol to represent communication. Businesses and other organisations know that good communication is key to good business. Being ‘communication accessible’ adds value to their service and benefits people who have a communication difficulty. Training is provided and minimum standards must be met before a symbol can be displayed. People with communication disabilities are involved in the training and as mystery customers to assess businesses and help determine if they meet the minimum standards. Customer service is improved and visitors with communication needs can be more confident if they see a symbol because staff there have been trained on how best to support them.