-provide clear, ongoing, honest communication -allow time for family members to express themselves -agree on a treatment -emphasize that patient will not be abandoned -facilitate continuity of care
-provide clear, ongoing, honest communication -allow time for family members to express themselves -agree on a treatment -emphasize that patient will not be abandoned -facilitate continuity of care
directs individuals to see similarities and differences that exist and lead to focus on reducing and eliminating difference to accomplish goals