objective, rational, technical knowledge that has been documented. examples: policies, procedural guides, reports, products, strategies, goals, core competencies
the more objective, rational, and technical types of knowledge -facts that can be read (like in a book) -ex: policies, procedural guides, reports, products, strategies, goals, core competencies
a situation where an individual has too much information and expecially too much trivial information which can be overwheling and possible cause relevant information to be lost or overlooked