Is Anyone Actually LISTENING To The Radio?
(Hypebot)  In this piece, Fred Jacobs unpacks some revealing new information brought to us through the research findings of Jeff Vidler about the need states of different types of audio, and radios enduring impact on the consumer. Guest post by Fred Jacobs of Jacobs Media Strategies  No one loves a provocative research study more than me. At Jacobs Media, we conduct our fair share of research every year  three Techsurveys among commercial, public, and Christian music radio fans, in particular. And throughout the year, I relish seeing OPR  other peoples research  to learn the questions they ask and the answers they yield. My first job out of school was with the Frank Magid research firm in Marion, Iowa. At the time, it was the only company of its kind  well ahead of the media research trends. And among us research analysts, it was very competitive. Oftentimes, we vied to see who could come up with the best and most effective research questions. So, when I bumped into the Signal Hill Insights blog earlier this week, Jeff Vidlers research findings almost jumped off the screen. In fact, he had me with the headline:  All Audio Is Not Alike: What Each Type Brings To Listeners And Advertisers  Wow. We live in a world of metrics  what audio source has the most cume, the most eyeballs, the most downloads, the most TSL, etc. Thats what Jeffs newest online research study attempts to tell us. He surveyed just north of 1,500 Canadian adults earlier this month. And he compared their use of audio: radio, streaming services, owned music, and podcasts. The findings are nothing short of spectacular. Thats because we tend to view audio listening as a pie  different sources make up different slices.  Last week in a blog post about Nielsens newest measurement tool for TV  The Gauge  I questioned why radio doesnt have a similar ratings tool. And I noted the closest metric is the Infinite Dials Share of Ear chart  for many, the industry standard. For years, its provided a longitudinal look at the state of audio  based on share of use. Vidler turns many of the typical questions us researchers usually ask about on their side. In his all audio is not created equal premise, he first asked about what he calls the need states for each audio platform. In the telling chart below, Jeff ranks the top 7 for each audio category:  Music streaming services and owned music have much in common. For each medium, two of the top three needs states are the same:  To relax  To lift my mood  That is revelatory about how people listen to services that are often all music and no talk. Podcasts are cut from a different cloth. Listeners point to the benefits of learning new things, being entertained, and uniquely, to pass the time  But then theres broadcast radio  an entirely different audio animal. Entertainment and information, not surprisingly, are core needs. But in second place is a need that shows up in no other Top 7 list:  To be connected. Listeners get it. You dont feel a true connection to a medium if its not live and in the moment. Streaming music, owned music, podcasts  all canned. They could have been recorded yesterdayor in 2019. You can pause and rewind them. Yes, they can be entertaining, and in the case of podcasts, even informative. But they arent live. They arent in real time. They arent connected to anything remotely local or in real time. A great radio station stands for something  music, entertainment, personality, community spirit, service. These other audio media occupy time but lack a sense of belonging. This perceptive research question from Jeff Vidler provides a truer sense of the distinctions between these media  rather than staring at shares. And it begs the question why we dont ask a needs state question series for formats, and in the case of perceptual studies, each key station in the competitive arena. So often we get a ratings report only to find out the rock station with the big morning show, charity drives, and concert promotions has the exact same share as the Variety Hits station with no DJs, no van, and no radiothons. Yes, Ive made a note for Techsurvey 2022. But I digress because Jeffs new research has produced another important chart Id like to share with you. Similar to the needs states data, its a true platform differentiator. Respondents who used the aforementioned audio sources at least weekly were asked about the activities that most frequently accompany each one. This time, I got out my red Sharpie:  You dont need my markings to see whats going here. Music streaming, personal music, and podcasts are most associated with RELAXING. AT HOME. Not out shopping or being engaged. Chilling out at home, kicking back, and listening. It goes best with commuting by car and shopping/running errands while youre in that car. In other words, engaged, spending money, buying stuff. Looks like pretty good fodder for a media buyer. But maybe thats just me. Last week, this blog talked about windshield media, such as radio where consumers listen while they are in the vicinity of local businesses. Jeff Vidler reads his chart this way:  It places radio firmly on the last mile in the path to purchase. Radio is the ultimate medium for timely messages to reach consumers when they are out, about and ready to spend.  That all-important last mile helps us understand that effectiveness as a marketing medium is not just about time-spent listening or share of use. It is what those users are doing, where theyre located, and how much theyre engaged that truly matters. The chart clearly delineates between media where you lean in  like radio and podcasting  versus those where you lean back  streaming and personal music. Jeff breaks it down this way:  We see both podcasts and radio as lean-in audio (see above), but we do see another important distinction between radio on one hand and both podcasts and music streaming on the other. People usually listen to radio when they are plugged in  driving to work or around town, or while theyre working. They listen to radio to connect to whats going on around them. But they listen to music streaming services or podcasts to unplug, to disconnect, or to escape. That provides a very different context for both programmers and advertisers.  Now some of my more cynical readers will remind me that this Signal Hill Insights research is conducted among Canadians  not Americans. Heres what Jeff says:  The cultural borders between Canada and the US are very porous. Having spent the better part of my life doing audio research on both sides of the border, I am still amazed at how much similarity there is in audio consumption in both countries. There are some big differences from Europe, even from the UK and Australia. But the North American audio landscape is as flat as the Great Plains or the Canadian Prairies.  In other words, Fuji apples versus McIntosh apples. Apples. Jeffs big takeaway from his research is an important one:  AM/FM radio, music streaming and podcasting each serve a distinct set of needs and listening activities, creating opportunities of their own for advertisers. True that. And those distinctions are what radio sellers need to communicate to advertisers, especially in this moment in time where were at the precipice of the rebirth of shopping and spending habits this summer, this fall, and the December holidays. The study is also a reminder to programmers  and those who oversee them  about the unique and basic relationship great radio has with its fans. It is all about being in the moment, connecting listeners with their favorite music, people, and topics, and reflecting the community. So, lets put shares aside because while theyre a handy way to understand the hierarchy of use, they say nothing about engagement or connectedness. A pecking order alone comes up short in explaining a mediums true activity patterns, consumer passion and value proposition, or marketing efficacy to advertisers. You can thank Jeff Vidler for helping us understand why we do what we do. Jeff Vidler has been an audience researcher for 25+ years, in addition to programming and managing radio stations. He serve clients throughout North America, and is obsessed with the changing audio landscape, and using innovative research to measure it. Reach him at jeff@signalhillinsights.com    Fred Jacobs: President & Founder at Jacobs Media. Fred Jacobs founded Jacobs Media in 1983, and quickly became known for the creation of the Classic Rock radio format. Jacobs Media has consistently walked the walk in the digital space, providing insights and guidance through its well-read national Techsurveys. In 2008, jacapps was launched  a mobile apps company that has designed and built more than 1,300 apps for both the Apple and Android platforms. In 2013, the DASH Conference was created  a mashup of radio and automotive, designed to foster better understanding of the connected car and its impact. Along with providing the creative and intellectual direction for the company, Fred consults many of Jacobs Medias commercial and public radio clients, in addition to media brands looking to thrive in the rapidly changing tech environment. Fred was inducted into the Radio Hall of Fame in 2018.