Can Lifestyle Hotels Keep the Growth Streak Going?
Lifestyle hotels are entering a period of tremendous growth, but they have to proceed carefully in regards to what made them popular. That was the message conveyed by three lifestyle hotel executives at the Skift Hospitality & Marketing Summit on Wednesday. We dont know the ceiling and how fast we can grow, said Jane Mackie, the senior vice president at InterContinental Hotel Group, noting the company runs 450 of these properties with roughly 200 more in the development pipeline. But we will only grow in the right locations.  Actually, there may not be a need to slow down, according to Martina Luger, the chief marketing officer of Ennismore, and Amber Asher, the president of Standard International. The two dont believe their brands have to be small to remain cool and hip.  While there may not be a consensus around what lifestyle hotels are, there is a sense that they will become more versatile in the post-pandemic era. Luger foresees more lifestyle hotels being utilized for co-working, a point that Mackie seconds. Lifestyle hotels have a strong growth trajectory, but being successful means looking beyond typical amenities like good design and nice restaurants. A poll displayed during the summit revealed that when asked Whats the Most Defining Characteristic of Lifestyles, 68.18 present responded Experiences and events.  That answer was not surprising to Asher. Weve been in boutiques for a long time, and its all about the experience and what were offering to our guests, she said. The food and beverage is an experience. How you interact with the design is an experience. How you interact with the minibar is an experience.  Lifestyle hotels might be in a better position to sell the experience to potential guests if they find avenues for growth. Co-working could be one avenue where lifestyle hotels can market themselves post-pandemic. Co-working is definitely a new area where were growing rapidly, Luger said. Well see more people using space as theyre working part-time from home and part-time in the office.  She added that companies could need to buy space in the future. Wellness is another area where lifestyle hotels can expand. Mackie said her company has been able to bring a wellness ethos to some of their brands not even in the traditional lifestyle sector, but they have to enhance that experience with the customer journey. Its not just about the gym and spa, she said. Its about movement, diet and exercise, and sleep. A lot of those lifestyle choices people make use that experience and our learnings from lifestyle brands to improve the overall experience.  But lifestyle hotels face an important dilemma. Its a good question, Asher said as Standard International has rapidly expanded. Its not easy. For us, its really the team, she added. We do have our brand standards. We dont have a prescribed view for each each hotel, especially from a design point. Well probably have 20 to 25 Standards in the next five years. Its really about getting the right people who are tapped into the things we care about, are like-minded and immersed in the area and culture in the location that theyre in.  Sounds like a plan.