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Acqualina Resort & Spa on the Beach, Away from the party scene in South Beach but still hugging the Atlantic Ocean, Acqualina Resort & Spa on the Beach is a 98-room property in Sunny Isles Beach. The babymoon package papmpers moms-to-be with three treatments at the 20,000-square-foot oceanfront ESPA Acqualina Spa (maternity treatment, deep-tissue treatment, and scalp/hair mud treatment). Post-relaxation, there are three oceanfront eateries with a romantic vibe, including Il Mulino New York.
Where: Sunny Isles Beach, Miami, Florida
Jamaica Inn, With just 48 suites and cottages, Jamaica Inn is a welcome alternative to massive resorts. Rooms are decked out in whites and blues, and boast a private veranda. There are no televisions, radios and clocks in the rooms, designed to help couples further relax. Treatments at Ocean Spa, which can be booked in an open-air room where you can hear the sound of waves crashing into cliffs below, feature ingredients sourced from plants grown at local organic farms. Couples are enticed to book the moonlight massage in tandem.
Where: Ocho Rios, Jamaica
Royal Palms Resort & Spa, Included with the Babymoon Bliss package at Royal Palms Resort & Spa are luxury goods just for soon-to-be parents. This includes a pre-natal massage for mom, cigar plus cognac for dad (who also gets a massage with the package), a “whatever you’re craving” room-service menu, and baby-bump photos taken by a local photographer. A baby-sized bathtub filled with products from Moonbeams (like a hooded towel and baby slippers) round out the package.
Where: Phoenix, AZ
Cotton Tree, At Cotton Tree, bunk in one of four chic cottages complete with a gourmet kitchen (down to the French press). Each morning, fresh juices and pastries from a local bakery are brought to your doorstep. Thankfully, the private beach at this West Bay enclave is nearby (just down a flight of stairs), as are coconut-themed massages and facials (plus foot exfoliations) beneath an open-air pavilion paired with ocean breezes. Guests also have access to a freshwater pool and can book a chef’s dinner for two in their cottages. You can even request a Cayman-style barbecue on the beach.
Where: Grand Cayman
La Quinta Resort & Club, A Waldorf Astoria Resort, In a remote part of the Palm Springs region—Coachella Valley—La Quinta Resort & Club, A Waldorf Astoria Resort still has a throwback, midcentury vibe. But the property, spread across 45 lush acres at the foot of the Santa Rosa Mountains, also features modern amenities—like 41 pools and 53 hot tubs. Spa LaQuinta tips its hat to moms-to-be with its Maternity Massage plus a foot-reflexology massage. Casitas mirror the resort’s Spanish Colonial architecture with fireplaces and private patios.
Where: La Quinta, CA
Sundara Inn & Spa, A short drive from the Twin Cities, Milwaukee, and Chicago, Sundara Inn & Spa, nestled into a pine-tree forest, offers all the goods for a spa-cation. Included in the babymoon package are suite accommodations, a breakfast buffet, and a pedicure for the mom-to-be plus a non-alcoholic sparkling beverage and fruit/cookie plate. Massages for the couple are provided in sync in the “spa together” room. The spa’s organic-style architecture and Ayurvedic-medicine philosophies are guaranteed to calm any pre-baby nerves.
Where: Wisconsin Dells, WI
White Elephant, Island life Northeastern-style means crisp, white-and-blue interior décor with fireplaces and built-in bookshelves, just like at White Elephant. Book the cedar-shingled hotel’s two-night babymoon package—choosing from a room, suite, or garden cottage—and receive $25 off an hour-long pre-natal massage and an on-the-house cigar for dad tied with a pink or blue ribbon. Included at no extra cost for all guests—especially those eating for two—are afternoon cheeses and morning pastries. The staff treats expectant mothers like royalty, providing a courtesy car shuttle into town and chairs and umbrellas for the beach.
Where: Nantucket, MA
Sugar Beach, A Viceroy Resort, What better place to unwind than a daybed along St. Lucia’s most gorgeous spread of white sand? The island’s twin Pitons are smack-dab in your view. Named for the beach, Sugar Beach, A Viceroy Resort also invites relaxing at Rainforest Spa, where two mother-to-be treatments (pre-natal massage or “The Smoothie” facial) take place inside seven tree houses connected via bridges. Book a luxury villa with a four-poster bed and outdoor plunge pool for even more private pampering.
Where: Soufrieres, St. Lucia
Buttermilk Falls Inn & Spa, On the 70-acre Hudson Valley estate Buttermilk Falls Inn & Spa, you’ll find a restaurant, spa, and 10-room inn (there are also a dozen private cottages). Henry’s at the Farm sources from its organic garden, orchard, and beehives, plus nearby Millstone Farm, which welcomes inn guests who hunger for a peek at the country lifestyle. Wake up to a power plate (quinoa, avocado, vegetables, and eggs sourced from the inn’s chickens), then book a pre-natal massage at the eco-friendly spa, where only organic and biodynamic products are used.
Where: Milton, NY
Moana Surfrider, A Westin Resort & Spa, Once you’re off the long flight to Hawaii, Waikiki Beach is just a short cab ride from Honolulu International Airport. Situated on a private stretch of sand, the 102-year-old Moana Surfrider boats rooms with large, wide balconies, and a plantation-style ambiance. The 18,000-square-foot Moana Lani Spa pairs treatments like Lomi Lomi Ola massage with chocolate-covered macadamia nuts, plus a Hawaiian ritual where guests dump worries into a ho’awe bowl filled with Alaea salt later tossed into the ocean.
Where: Waikiki Beach, Honolulu, HI


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"Quiet, but hot"
I was worried about the location when I arrived in town...it was less than a block away from a newish bar that had been the location of a shooting the weekend before, and a couple of blocks from another bar that also had a shooting recently. However, I kept the booking, and was glad I did. The room was spacious with a large bed, couch, desk, flat screen […] TV, and kitchenette. The staff was very friendly and courteous. The hotel is within 2 blocks of a great running/biking path, and within walking distance of the Dena'ina convention center and downtown Anchorage. Guests have use (for a small fee) of the workout rooms/spa at the grand Cook hotel, directly across the street. On the downside: the fan in the bathroom sometimes worked, sometimes didn't. The room was very hot...I even opened the balcony door one night for a short period, even though it was November. I brought these concerns up to the staff, who seemed very receptive to fixing them (I asked that they not fix the fan while I was there, as I didn't want workers in the room during my stay). Overall though, the stay was very pleasant. I didn't hear any noises from my neighbors, either within the hotel or outside the hotel. Read moreGenuine Hotels.com guest review
Good stay, despite the noisy neighbors.........nice little soaps, shampoo, lotion, etc. Amenities rule.Genuine Hotels.com guest review
"Would stay here again"
A great location across from the Captain Cook in the middle of downtown. The staff was extremely pleasant and helpful and went out of their way. Airport shuttle that was efficient. Rooms pleasant and clean.Genuine Expedia guest review
"Economic PLace to Stay in Anchorage"
Hotel room size was great - bed + fold out with big flat screen and kitchenette. Bathtub with shower clean. Hotel is outdated and needs a good refurbishment. Smell of smoke at night even though it is supposed to be a non-smoking hotel. Don't know if that's leftover from the pre ban days. Staff were very friendly and helpful. Price was good.Genuine Hotels.com guest review
"Diamond in the Rough"
The cleanest and most comfortable room I've stayed for a long time. You cannot beat the location the price and people. Don't let the name and exterior fool you. This is the place to stay in downtown Anchorage.Genuine Expedia guest review
The hotel was not a bad one. However, it was a little bit annoying that we were held to the letter of the law when it came to the 3pm check-in time, even though rooms were apparently available. Not to mention we were checking out at 4am the next day (missing breakfast), so would it have really hurt to give us our money's worth if it was possible? The […] other concern was that even though we were put in a non-smoking floor, both the room and the floor smelled of old smoke. Read moreGenuine Expedia guest review
"Hidden "Superb" Surprise"
Owners need to update the exterior of the building and finish the lower floor, it is misleading to the superb service you receive inside. I think that you need to remember "first impression for many is the last impression." The size and features of the rooms were superb!!! We were traveling with a group and were able to have room to meet, eat, discuss, […] and network. Read moreGenuine Expedia guest review
"Great for our one night stay"
Excellent room, good value, accommodating airport shuttle.Genuine Expedia guest review
"Convenient downtown location"
This hotel is one of several properties owned by Chenega Commercial Holdings, LLC - Alaska Native owned and operated. While not luxurious, the rooms are spacious and comfortable, and the location and price were great. We found the staff to be friendly and helpful. The Continenetal breakfast was quite limited, but adequate for a quick bite before heading […] out for the day. Read moreGenuine Expedia guest review
I read many reviews about hotels in the downtown area and was not sure what to expect. I hope my review will aleviate any doubts about your hotel. I checked-in Friday June 29,2012 , my reservation was in order, I was helped by a very friendly and attentive staff. I got my room right away and was pleasantly surprised by the size,cleanliness and comfort […] of my room. It was well furnished,bathroom was very clean and everything worked. In short, I would not hesitate to stay there again. Well worth it! Read moreGenuine Hotels.com guest review
Only there for one night. Easy check in and friendly staff. Room was clean and had dark window shades for the long summer days in Anchorage. Hotel is an easy walk to a park and trail that goes along the shore.Genuine Expedia guest review
"Great choice in a scenic city."
Very nice, well maintained older hotel a little off the beaten track but within short walking distance of downtown attractions and the seashore bicycle path. Bike and car rentals available in immediate area. The building exterior is rather utilitarian but the interior is where this place shines. Rooms are generously sized with generously sized toilet […] and a small kitchenette with fridge and microwave. Porcelain coffee cups with saucers were a nice touch! All room areas were very clean and maintained. Plenty of room to walk around and handle luggage without bumping into one another. French doors at juliet balcony for cool, fresh air. Corridors are a bit narrow by today's standards but adequate for manuvering. Staff is always friendly and helpful. Continental breakfast is sufficient for early starters. Check out their website for other features/amenities. We will plan to stay again on our next trip to Anchorage. Read moreGenuine Hotels.com guest review
"Excellent downtown location"
It was great to be downtown without being right in the loud middle of things.Genuine Hotels.com guest review
"amazing - top lodging at reasonable price"
only downsides: they have several names and it was unclear when I was supposed to get off the shuttle. The hot water ran cool later in the day. The bathroom floor was a little tacky. THE UPSIDES: Shuttle, breakfast, location, comfort, friendly staff, spacious room, kitchenette, blackout curtains, did I mention friendly and helpful staff? THANKYOU!Genuine Hotels.com guest review
"Excellent and reasonable"
The room was large, well equipped, and very clean.Genuine Expedia guest review
"Exactly what other reviewers said: Great place!"
After reading reviews on the site, I decided to book the Rodeway Inn for a business/leisure trip to Anchorage. The location downtown was fantastic, the shuttle service was prompt, the front desk and housekeeping services were attentive, the kitchenette was useful, the free wireless was fast, and the large layout of the room perfectly suited my traveling […] companion and I. The only "difficulty" we encountered was a rather raucous group staying in the room next to us, for part of our stay. I don't think the walls of this place are thin; I think that group was out of control. (And the front desk sincerely apologized when I asked if they were checking out. Otherwise, I would have asked to move rooms.) Read moreGenuine Hotels.com guest review
Awesome hotel. Friendly and helpful staff. Great location with liquer store next door and store on opposite corner. Only 10 minutes walk to downtown and the pizza in the captain cook accross the road is fantastic.Genuine Hotels.com guest review
"Very Nice Hotel"
In a good location with very nice room. Cannot find any fault with it. Breakfast was ok, not great. It would be nice if the hotel could offer a small packed breakfast to take away if they have an early morning flight to catch.Genuine Hotels.com guest review
Great boutique hotel in the centre of downtown Anchorage. Breakfast included. Staff very friendly and polite. Plenty of information and recommendations for attractions and places to eat. Highly recommended.Genuine Expedia guest review
"Great location, acceptable hotel"
The location was great, handy to restaurants and various attractions. Breakfast wasn't great - staff weren't clearing tables/restocking food fast enough, and there were too few tables for the number of guests. Room was huge, nice bathroom and comfy bed, and clean, but it must have been a smoking room in the past because it had a slightly musty/stale […] tobacco smell that I could smell on some of my clothes after I'd checked out. For the price paid I wouldn't say it was fantastic value for money (there are other hotels in similar price range in town), would try somewhere else next time I'm in Anchorage. Read moreGenuine Hotels.com guest review
"Nice hotel central for downtown area."
Few issues with the toilet, but sorted very quickly by the staff. Recently refurbished, with the reception to complete. Beds very comfortable. Position of hotel in downtown Anchorage very good for the restaurants, and local transport.Genuine Expedia guest review
"Very Nice, and Reasonably Priced"
Stayed in a Deluxe Room - 1 King Bed. These rooms are studios, and they are recently renovated. Bed was comfy. Right in downtown. Bathroom was quite nice. Had a kitchenette though we didn't use it. Room was very spacious with multiple seats and a desk. TV was huge and had a perfect picture with reasonble channel selection. And the wifi was free and […] worked well. A little bit of traffic noise, but not much - double glazed windows. Better than staying at the Sheraton and I estimate it was around $100 cheaper too. Read moreGenuine Hotels.com guest review
Clean, comfortable, and conveniently located. Breakfast is included and is good. Service is basic but if you just want a nice and quite place to stay you wouldn't care. Good value for the money.Genuine Expedia guest review
"perfect stopover before cruise"
very pleasantly surprised by the size and comfort of the room.Everything was super clean and staff were friendly and helpful. location was great for cruise check in. Very reasonable price that included light breakfast and airport pick up.Genuine Hotels.com guest review
Our first visit to Anchorage, very impressive. We would come again.Genuine Expedia guest review
Largest room I have ever stayed in. Plenty of space to have suitcases open and accessible without being in the way. Kitchenette was ideal. The bed was the most comfortable of a 3 week trip through the USA and Canada. Directly across the road from the Captain Cook Hotel a few blocks from the mall and two blocks to the water. Continental breakfast was […] more than adequate but you had to eat it in the lobby or take it back to your room. Read moreGenuine Expedia guest review
"Good affordable comfort friendly service"
Perfect for after cruise. 2 days of walking in Downtown area for sites. Breakfast complimentary set up in small room. We took it back to our toomFriendly helpful clerk Zac always cheerful.Genuine Hotels.com guest review
Staff was cheerful and very helpful. This was perfect for waiting for our cruise.Genuine Hotels.com guest review
"Great Location, good value."
Staying at the hotel was a very good experience. After informing them about our arrival, my wife and I were promptly picked up from the airport by the shuttle. The reception gentleman was very courteous, friendly and helpful. The room was large, clean, and the bed was very comfortable. It had all the amenities with a large LCD TV, microwave, fridge, […] iron etc. I think there was no safe, though. The wifi was free and fast, and there were plenty of power outlets to charge our phones, camera battery, and laptop. As we were on the fourth floor, we had a good view outside, and could also see the sea in the distance, which looked very beautiful with the setting sun in the evening. The location was just perfect, being in the heart of downtown, and we could easily walk to any restaurant, or shop. We went on a 26 glacier cruise and the pick-up point of the bus was bang opposite our hotel! The breakfast was not lavish, but functional. There were vending machines on the floors. I really don't have any negative thing to say about the hotel. Read moreGenuine Hotels.com guest review
"Good value but an environmental disgrace"
Location was good and the room was large and comfortable, but we were shocked that despite having a kitchenette in the room we couldn't even make a cup of tea! No means of boiling water except through a coffee maker (great if you want to ruin the taste of tea!) or go down 3 floors to the breakfast room to collect a cupful of hot water, which will be […] cold by the time you get back to your room! And every piece of cutlery and crockery in the breakfast room was disposable and non recyclable...what a disgraceful waste of resources (money and materials)!! Read moreGenuine Hotels.com guest review
"Basic transit hotel"
Good location - Very basic services - ok for a transit and a good location. Very strange breakfast - first hotel in my life that you collect your breakfast stuff and take it back to your room if you can carry it - otherwise eat it in the foyer! Cold boiled eggs and pastries, cereals but no milk only hot water. Managemnet take note - some simple and […] inexpensive fixes would make this better! Read moreGenuine Hotels.com guest review
"Rodeway Hotel, Anchorage"
Pros: Very helpful evening staff, fast check-in. Bed was supremely comfortable. Free wi-fi. Reasonably good location. Decent kitchenette although found no utensils. Free airport shuttle Cons: Room absolutely stank of stale cigarettes. Tiny paper plates and plastic cutlery were provided for the buffet breakfast, served in a tiny room and consisting of […] malnourished, depressed pastries, peeled boiled eggs huddled togther and crying quietly in a puddle of lukewarm water. After filling the palm-sized paper plate, you had to either squeeze round the coffee table in reception to eat it or go back to your room. Read moreGenuine Expedia guest review
"1 night stay"
large comfortable room with clean facilities. usual USA self serve breakfast Efficient free shuttle to airport.Genuine Expedia guest review
The complimentary shuttle from airport to hotel and to train station was appreciated. The breakfast was sufficient but a room to eat breakfast would add to the value of our stay. The overnight free parking when we had a rental car was also appreciated. Diagonally opposite was a convenience shop and just around the corner a liquior shop. The Brewery […] Hotel was a great place for a meal. Read moreGenuine Expedia guest review
"Excellent staff service, comfy bed"
Stayed only one night, would stay again when we go back to Anchorage, James at the afternoon desk was wonderful in locating one of our bags that was lost in transit from Denalli.Genuine Hotels.com guest review
"close to downtown"
The hotel is a little worn, but the room was large and clean, and very close to downtown and waterfront.Genuine Expedia guest review
More like an apartment than a hotel. Very close to all facilities, CleanGenuine Hotels.com guest review
"A definate winner- would return!!!"
Great location. Free wi-fi. Room spacious and clean. Lovely housekeepers. Free parking 5pm till 9am (across the road), $10 fee for 24hr parking. Continental breakfast small but just right!! Highly recommend!!!Genuine Expedia guest review
"Great choice in Anchorage"
We really enjoyed the space in both our room and the bathroom, they were a nice surprise after the cramped unit we had just left in vancouver. It was spotlessly clean. The hotel is conveniently located in the town area.Genuine Expedia guest review
"Clean and good value"
We were very happy with this accommodation. The staff were extremely pleasant and helpful and the room was spacious and cleanGenuine Expedia guest review
I had a great stay at the Rodeway. I got in late due to a delayed flight and had no problems with check in. Staff are very friendly and helpful there, there's laundry facilities and my room was clean, large and spacious and had a little kitchenette. Location is excellent for walking around town too.Genuine Expedia guest review
"Close to downtown"
Large clean rooms with microwave, fridge and sink. Limited breakfast options provided but other choices nearby. Non smoking but some hallways smell smoky.Genuine Hotels.com guest review
"Terrific in every way"
I chose the Rodeway Inn after reading the overwhelmingly good reviews, and I can now completely agree with the many positive comments. Staff make an effort to ensure guests are happy and invite them to let them know if anything can be improved. The room was very spacious, clean and comfortable with plenty of light and a narrow balcony overlooking the […] street. The complimentary continental breakfast was limited but completely adequate, and I was able to do my accumulation of laundry without difficulty. I also appreciated being able to use their guest computer since I was having trouble sending emails with my iPad. This hotel's good reputation is very well deserved, and I recommend it highly. Read moreGenuine Hotels.com guest review
Friendly staff, clean comfortable rooms, reasonable breakfast, centrally located, reasonably pricedGenuine Expedia guest review
"Cheaper Captain Cook"
It was not very fancy, but the quality was satisfactory. The good point is, this hotel is affiliated with Captain Cook, which locates right across the street, and the concierge was happy to interact with them.Genuine Hotels.com guest review
サービスはまままあですが、朝食がおいしかったです。また、部屋の状況は良好できれいでした。エアポートからのシャトルがあるといいかと思います。Genuine Hotels.com guest review
ホテルとしての質の高いサービスはないが、シンプルな対応とハウスキーピングで十分である。部屋の快適性と場所の利便性を優先する施設。Genuine Hotels.com guest review
部屋が非常に広く、電子レンジや簡単な食器、流し、冷蔵庫（冷凍庫付き）などの設備が整っており快適でした。建物や設備が古く壁が薄いのに、ここより高いホテルも存在するアラスカでは、かなりコストパフォーマンスが高いと思います。ベッドもフカフカでした。Genuine Expedia guest review
20年前に利用した事があります。 最近内装工事したため、室内はとても綺麗にされています。Genuine Hotels.com guest review
Hotelli oli siisti, vastaanotto henkilöstö todella avuliasta ja ystävällistä. Huone oli hieman kulunut kalusteiden osalta lähinnä keittonurkkauksessa, mutta todella siisti ja iso, ranskalainen parveke oli kiva lisä. Sängyt oli uusia ja mukavia nukkua. TV toimi hyvin ja kanaviakin oli riittävästi. Aamupala sisältyy hintaan, ei mikään suuri valikoima, […] mutta puuroa, munakokkelia ja kinkkua sekä jogurttia/hedelmiä kahvin ja teen lisäksi. Hintaansa nähden hyvälaatuinen, sanomalehtikin kuuluu huoneen hintaan, sen saa respasta. Sijainti mitä parhain, kaikki kävelyetäisyydellä ja jos menee jäätikköristeilylle bussikuljetus lähtee hotellin vierestä. Hotelli captain cook on tien toiselöla puolella ja sinne pääsee kuntosalille alennettuun hintaan voyagerin asiakkaana. Minun valintani seuraavalle kerralle. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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Sono Master Apartments is set in La Garriga, with its modernist buildings, on the edge of the Montseny Nature Reserve. It features apartments with private balconies and free Wi-Fi. Each bright apartment offers a living room with a flat-screen TV and sofa. The kitchen comes with a washing machine, oven, fridge and microwave. There is a bath tub and hairdryer in the bathroom. Bed linen and towels are provided. For stays of 7 nights or longer a free change of towels and sheets is included. There are many restaurants, bars and shops in La Garriga and the La Roca Shopping Outlet is 20 km from away. La Garriga Sports Centre is less than a 5 minute walk from the apartments and includes indoor and outdoor swimming pools and tennis courts. Barcelona and its airport are within a 45-minute drive of Sono Master Apartments. La Garriga Train Station is a 5-minute walk from the apartments and offers direct trains to Barcelona.
License number: HUT-005556, HUT12851
Number of rooms : 1


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The rooms are quite spacious, exceptionally clean, and contained a kettle with an abundance of tea/coffee etc. There was even an iron and ironing board which was extremely useful.
The restaurant can be busy in the evening, but it does have an "excellent menu".
Breakfast was more than satisfactory with a good variety of cooked breakfasts, along with standard continental breakfast choices including a selection of fruits.
The staff are extremely pleasant, polite and helpful and certainly delivered "service with a smile".
An enjoyable visit and we shall definitely stay here again.
- Official Description (provided by the hotel):
- This lakeside lodge is just five miles south of Guildford, and so makes for a characterful yet convenient base for short breaks in Surrey. Surrounded by picturesque gardens, this recently refreshed hotel and refurbished pub make the most of views across the lake and it certainly fulfills its purpose, providing the perfect retreat in which to unwind and enjoy some of the finest countryside in Southern England.Food lovers are in for a treat, as the lodge is home to a stylish pub serving seasonal dishes complimented by a great selection of wines, ales and lagers. Goldalming is something of a Surrey jewel, with its cottages nestled against a backdrop of beautiful wooded hills by the River Wey. A few miles up the road is Guildford, where you can explore the cathedral and its 20 acres of parkland, or stroll around the gardens of the old castle. The National Trust's Clandon Park mansion and 18th century Hatchlands Park are well worth a visit too. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, 5viajes2012 S.L., Agoda and LateRooms so you can book your Innkeeper's Lodge Godalming reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Inn On The Lake Hotel Godalming
- Innkeeper's Lodge Godalming Surrey


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The terms and conditions of purchase and travel were last updated on February 24, 2023.
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A person with a valid student ID from a valid issuer bearing the student travel logo. Students pay a reduced price for certain tickets. The student ID must be valid for the entire time that the season ticket is valid. For valid issuers, see our webpage about student discount.
Public transport authority
A company that is responsible for the public transport within a region.
Drivers, on-board staff, ticket inspectors, customer service staff or traffic controllers who wear a uniform or a badge or otherwise clearly indicate that they are transport staff.
Check that a ticket is valid. Inspection is carried out by Västtrafik’s bus drivers, train conductors, boat crew and ticket inspectors, among others.
A means of payment that is issued by Västtrafik. These are valid for payment in Västtrafik ticket offices and at Västtrafik's sales agents.
A promotional code is one issued by Västtrafik or one of its agents that can be converted to Västtrafik points in your To Go app. Promotional codes may also apply to specific products and campaigns.
Västtrafik AB and the transport companies and other companies that Västtrafik engages to provide public transport services.
Västtrafik ticket office
Västtrafik’s own shops providing sales and service.
A card from Västtrafik onto which you can load tickets.
Västtrafik points are points you earn by buying tickets using the Västtrafik To Go app or by redeeming promotional codes. Each point corresponds to one krona. Västtrafik points can then be used to buy tickets in the Västtrafik To Go app.
Västtrafik points balance
Your Västtrafik points balance is the number of Västtrafik points you have and which can be used to buy tickets in the Västtrafik To Go app.
A contiguous delimited area which is used for pricing travel with Västtrafik.
General terms and conditions of travel
When you travel with Västtrafik, you must always be able to show your ticket to train conductors, drivers, boat crew and ticket inspectors who work for Västtrafik.
Your right to travel is always dependent on there being enough space. You cannot reserve or book a space on Västtrafik’s vehicles. This also applies if you are travelling with a pram, pushchair, rollator, wheelchair or dog. Västtrafik cannot guarantee you a seat or even space on board when you change to another line.
The timetable is approximate, so you should be at the stop well in advance. The fact that the timetable is approximate means that a vehicle can depart a few minutes before or after the specified time in the timetable. Exceptions apply to regulatory stops, the boldly marked stops in the timetable, where the vehicle must, as far as possible, depart according to the timetable.
Before boarding, you must check which ticket is required for the journey and whether you need to have a printed validity receipt with you. The driver may start driving before you have presented a valid ticket.
Vehicles operating timetabled services only stop at a stop if you are waiting there and clearly indicate that you wish to board or if you are on board and you notify the driver in good time that you wish to alight. If there are stop buttons on board the vehicle, you should use these to notify the driver that you wish to alight at the next stop.
Vehicles in scheduled traffic operating timetabled services may pass a stop without stopping in the event that:
- The vehicle is crowded with passengers and nobody wants to get off.
- The traffic control management has given an instruction concerning this.
- A person standing at the stop who desires to board the bus is behaving in such a manner that there appears to be a risk of disturbance to public order or safety on-board (e.g. if the person appears to be intoxicated or is carrying a dangerous object).
- The vehicle unable to stop for reasons or events outside of Västtrafik’s control.
All passengers must leave the vehicle when it reaches the terminus. The driver and other transport staff have the right to eject people who do not get off the vehicle.
Directions and instructions from the driver or other transport staff must always be followed. Passengers who do not comply with the rules of conduct and bans may be ejected. On ejection from the vehicle the passenger forfeits their ticket, their right to a refund and their right to continue their journey.
The driver's or other transport staff's interpretation of the rules is always final and must be adhered to without exception.
Rules of conduct are there to ensure the safety, comfort and well-being of all those on board. On Västtrafik’s vehicles it is prohibited to:
- Disturb the driver while he/she is driving.
- Consume alcohol.
- Smoke (includes a ban on e-cigarettes and smoking in shelters).
- Take objects on board that could cause a disturbance or discomfort to other passengers.
- Take luggage on board that is flammable, explosive or in any other way dangerous.
- Take animals on board that are venomous or dangerous in any other way.
- Take objects on board with the intention of using them to damage the interior of the vehicle or other property at stops, etc.
- Use mobile phones, play music etc. in a way that causes a disturbance or discomfort to other passengers. Even using headphones can cause a disturbance.
- Play a musical instrument without permission from Västtrafik.
- Hold interviews, give out advertising, sell goods or similar activities (except with written consent from Västtrafik that can be shown throughout the journey).
- Collect money in collection tins etc. (except with written consent from Västtrafik that can be shown throughout the journey).
- Drop litter or vandalise.
- Use roller skates, skateboards etc.
- Prevent a door from closing, open a door by force or attempt to open a door.
- Protrude any object or part of your body outside the vehicle.
- Loiter on or outside a vehicle.
- Throw anything from the vehicle.
- Interfere with operational or signalling equipment or similar.
- Misuse the alarm system, emergency exit, emergency equipment, etc.
- Enter areas that are restricted for the general public, as indicated by signs, fences, etc. (e.g. track areas and tunnels).
It is not permitted to smoke or use e-cigarettes on Västtrafik vehicles, in premises, at transit stops, outside entrances to Västtrafik's travel centre and ticket offices as well as on platforms or similar.
Passengers who are 0 to 6 years old are classed as children.
For safety reasons, children under the age of six cannot travel unaccompanied.
Children aged six and above may travel unaccompanied if they have their own valid ticket (youth ticket).
Children travel free of charge on Västtrafik’s vehicles when accompanied by an adult/youth within the Västra Götaland region and within Kungsbacka municipality. With all tickets other than school travel cards, adults/youths can take with them as many children as they are able to take full responsibility for.
Passengers who are 7 to 19 years old are classed as youths.
Youths pay a reduced price on certain tickets.
Youth tickets must be activated before you turn 20 years old. For example, if you buy a youth ticket before your 20th birthday and you activate the ticket after your 20th birthday, it's not valid for you. You must then exchange your ticket in one of Västtrafik's stores.
Passengers aged 20 and above are classed as adults.
Offer for accompanying passengers in Västtrafik To Go
Customers who are 20 years or older and who have a period ticket for an adult in Västtrafik To Go have the possibility to bring up to three passengers between the ages of 7 and 19 with them on their period ticket without paying an additional charge. To take advantage of the offer, the passenger must activate the function on the ticket in Västtrafik To Go prior to travelling with the accompanying passengers. The offer is valid for 24 hours, 72 hours, 30 days, 90 days or 365 days for adults. The offer does not apply to flex tickets or period tickets issued on a Västtrafik travel card nor to paper tickets. The offer only applies to Västtrafik’s vehicles and Öresundståg within Västtrafik's area.
Prams/pushchairs can be carried on vehicles if there is enough space. The brakes must be applied on prams/pushchairs throughout the journey and if fastening devices are provided on board, these must be used. Prams/pushchairs must be positioned so that they do not cause an obstruction to other passengers or block emergency exits. The driver is not obliged to assist with boarding or alighting with a pram/pushchair.
Luggage that you are able to carry yourself is free of charge. Luggage must not cause an obstruction to other passengers, occupy a seat, block emergency exits, hinder or obscure the driver’s view or in any other way affect safety and security on board. Bulky luggage must be stored in the appropriate place. Separate regulations and prices apply for the carrying of luggage on Västtrafik ferry services.
Seat belts must be used where these are provided on the vehicle.
Animals must be on a lead or in a cage or bag and are not permitted to sit on their own seat.
You may only have with you as many animals as you can supervise and manage. Be sure to show consideration to your fellow travellers. You should also remember that problems can arise if there are already other animals on board when you join the vehicle. Onboard staff are fully entitled to decide how many animals can be taken on board.
Out of consideration for passengers with allergies, animals must travel at the rear of buses or trams. There are specially designated areas for pets on trains. The location on ferries may vary. On buses you and your animal are required to get on through the front door in order to show your ticket before moving to the rear of the vehicle. (However, on bus lines 16-19, 25, 50, 52 and 58 in Gothenburg, you can board through any door.)
For the safety of everyone, you are not permitted to bring poisonous or dangerous animals on board.
Special conditions apply for those travelling with a guide dog or assistance dog (see Guide dogs and assistance dogs below).
You may not take bicycles on trams, buses, the Fjällbacka archipelago post boat or on demand-responsive transport. If there is enough room you are welcome to take your bicycle with you, including electric bikes, free of charge on Västtåg and most boats (except those listed on www.Västtrafik.se). Mini bikes, scooters and balance bikes may be brought on board if folded, free of charge. If there are fastening devices onboard, then you must use them. Electric scooters / scooters and other vehicles that are included in the category EPF (single-passenger vehicles), which are referred to by the Swedish Transport Agency as bicycles, are not permitted to be carried on buses and trams. Exceptions are if these are stored in a protective bag and can then be taken as hand luggage.
Please note that there may be a fee for taking a bike with you when travelling on lines going to and from other counties or on some of the boats when they are not run under the control of Västtrafik.
Passenger’s responsibility for luggage, animals, etc.
You are responsible for the prams, pushchairs, pets, luggage, etc. that you bring on board. If you cause injury to another person or damage to another person’s property, you are responsible for this. If Västtrafik becomes liable to pay damages to another (third party) because of your negligence, you in turn become liable to pay damages to Västtrafik.
Eating and drinking on board
You are permitted to eat and drink on board Västtrafik trains, provided you follow the rules of conduct. On other vehicles only simple snacks are permitted. You are not permitted to eat or drink anything that could cause other passengers discomfort, damage other passengers’ property or damage the interior of the vehicle.
If you find something somebody has left on board, you have an obligation to hand it to the driver or other transport staff.
Västtrafik strives to fulfil relevant national and international laws and regulations governing the rights of passengers with a disability. These include the rules contained in the Swedish Discrimination Act, the Swedish Act on Disabled Access to Public Transport, the UN Convention on the Rights of Persons with Disabilities and the Swedish Act on the Rights of Public Transport Passengers.
Wheelchairs, rollators and other assistive technology
You may bring technical aids on board our vehicles, such as a walker, wheelchair or electric wheelchair depending on space. The technical aid may not exceed 70 cm wide, 120 cm long and together with the passenger must weigh a maximum of 300 kg. This applies with the exception of trams and boats at low or high tide with plus / minus 60 cm at bridges that are not floating bridges. The maximum limit is then 250 kg. The wheelchair must be braked while driving.
If you travel with a walker or wheelchair you will be assisted with the lift / ramp on the vehicles if you need it, with the exception of the tram. In this case, you must alert the driver when getting on or off. You are required to boarding and getting off the vehicle on your own, or with the help of a travel companion. If necessary, you can get help from traffic personnel to fasten the wheelchair.
In exceptional cases, however, there may be special circumstances when the driver or on-board staff assess that this is not possible, e.g. if it would affect the safety on board the vehicle or the safety of you as a passenger. If you are traveling by boat at low or high tide with plus / minus 60 cm, we cannot guarantee that you can get on board from jetties that are not floating jetties.
On accessibility-adapted vehicles with an approved designated space for a wheelchair, boarding must take place through the doors with an orange marking. There are also universal design signs at the boarding door and on-board. When a fastening device is available, this must be used throughout the entire journey. In buses and trams with a wheelchair space without a fastening device, the wheelchair must be facing backwards against the support or seat back in the direction of travel. If the wheelchair space on a tram is occupied, it is permissible to use the flexible area. For safety reasons, wheelchairs as well as prams/baby carriages that use the flexible area may not be allowed to block the aisle or doors. On buses that do not have a special wheelchair space, you may not travel in your wheelchair and instead must use an ordinary seat, and the empty wheelchair must be stored in the space indicated and be locked with a brake.
Companion service – at stations and terminals
If you have a disability or special needs, you are entitled to assistance in connection with your trip at stations and terminals that provide this service. For more information about assistance services, visit Västtrafik’s website.
Guide dogs and assistance dogs
If you are dependent on an assistance dog or guide dog, you can board the bus together via any door and sit anywhere in the vehicle. Some buses have a recommended place behind the driver for passengers with a guide dog.
Travel assistance card
The travel assistance card is a ticket that makes it possible for those who have difficulty in using public transport by themselves to take a friend or escort with them to help. The holder of the travel assistance card must have a valid ticket for his or her journey and lends the travel assistance card to the person who is travelling to give assistance. The travel assistance card can only be used in combination with another valid ticket. The card is personal and the name of the customer (the person entitled to the service) is printed on the ticket. The card is only valid together with a valid ID document.
In the case of a ticket inspection, the customer must be able to show a valid ticket, travel assistance card and ID with the same name as on the travel assistance card. When travelling on a vehicle without a card reader, the customer shall have a validity receipt for the travel assistance card. The card is valid a maximum of two years at a time.
Some special conditions apply to mobility services.
Terms and conditions for transportation service (Färdtjänst)
Demand-responsive services must be booked at least an hour before the service is timetabled to depart. If you wish to travel in the morning, before the booking centre is open, you must book your journey the day before. Services that depart more than an hour after the booking centre closes for the evening must be booked before the Booking Centre closes.
The right to delay compensation applies to all journeys using Västtrafik’s tickets, with some exceptions.
If your journey is delayed, you are entitled to a price reduction:
- 50 per cent of the fare for the journey if the delay is longer than 20 minutes,
- 75 per cent of the fare for the journey if the delay is longer than 40 minutes
- The full fare for the journey if the delay is 60 minutes or longer.
The right to compensation for delay assumes a sufficient margin to change vehicles during the journey, the connection time will normally be five minutes but can be both shorter and longer. When you search for a journey with normal connection times in our travel planner on our website or in our app, you will only be offered journeys with an approved connection time. To be eligible for delay compensation you must also not have received compensation for alternative transport when a delay is anticipated. Our delay compensation does not compensate for consequential costs such as e.g. new train tickets, missed doctor visits or lost earnings.
Compensation for alternative transport where a delay is anticipated
If there are reasonable grounds to assume that your journey will be more than 20 minutes late, you are entitled to compensation for the reasonable costs of alternative transport, such as a taxi or private vehicle to your final destination. Maximum compensation is SEK 1,350 per passenger.
If you travel using a private vehicle, you will receive compensation according to the Swedish Tax Agency norms for tax-free mileage allowance plus compensation for any congestion charges or parking fees. The maximum sum is SEK 1,350 irrespective of how many people travel in the car.
For right to compensation with alternative transport (such as taxi) you need to present original receipt and the maximum compensation is SEK 1,350 per passenger. If original receipt is missing the expense must be verified in another way. Contact Västtrafik's Customer Service for further help.
Sharing a taxi or other form of transport with other passengers can allow you to receive compensation for a greater distance since the maximum amount is per person, for example two people could travel by taxi for a fare of SEK 2,700. In the case that one person has payed the entire expense and only one receipt is available, the names and addresses of all the passengers must be provided on the application form. The application form also indicates what other information you need to submit with your application as evidence of your expenses.
If you apply for compensation for travel by taxi or your own car, you are not entitled to any more compensation for the delay.
Long-term service disruption
A journey is not classed as delayed if Västtrafik announces a timetable change at least 72 hours before the original departure time. You are not entitled to delay compensation in this case.
Application for delay compensation and expenses claims
If you want to receive compensation for a delay, you will need to file a claim regarding the journey and apply for compensation for the delay. You can do this digitally using a form on our website or via other digital channels. It is possible to apply in writing for compensation for a delay via an application form that is available on our website, in our ticket offices or ordered from Västtrafik’s Kundservice, or alternatively to verbally apply by calling Västtrafik’s Customer Service Line on 0771-41 43 00.
You can apply for Delay compensation only if you within reasonable time after the journey ended, or, if the trip never was carried out would have ended, left Västtrafik a message wishing to make a delay claim. A message submitted within two months after the journey ended, or would have ended, will always be considered submitted within reasonable time.
Payment of delay compensation
The compensation is paid individually to each person, in the form of a promotional code, voucher or cash. If you choose to be paid with a promotional code or voucher, you will receive at least SEK 50 in compensation, even if the actual amount should have been lower.
With a Resplus ticket, you are assured of reaching the final destination for your journey. When you purchase a Resplus ticket, which combines several different public transport carriers, the carriers jointly guarantee that you as a passenger will arrive at the final destination of your journey, irrespective of which carrier was the cause of a traffic delay. This is referred to as the Resplus Arrival Guarantee. For assistance, contact the transport company at the stage of the route where you become aware that a traffic delay has arisen.
An application for compensation for a delayed Resplus journey is made via a form available at www.samtrafiken.se
Information about delay compensation for journeys using Öresundståg tickets can be found at www.oresundstag.se.
When does the right to delay compensation not apply?
You are not entitled to delay compensation if you are travelling by transportation service, national transportation service, school transport, pre-booked hospital trip or booked transport (chartered service). You are also not entitled to delay compensation if you are travelling on vintage trams or sightseeing buses, where the primary aim is not transport and separate tickets are required.
In the event of major service disruption, replacement services are usually provided. If you anticipate that you will be delayed by at least 20 minutes, you can choose transport other than the replacement service and receive delay compensation of a maximum of SEK 1,350.
Request for review
If you are not satisfied with a decision made on delay compensation, you can request a review of the decision. A review request must be made in writing and state the reasons why the decision should be reviewed. Your review request must be submitted to Västtrafik no later than three weeks after Västtrafik informed you of its decision on compensation with regard to your application for delay compensation.
Your ticket must be activated and valid for the time and all the zones you are travelling through. If your ticket is valid when you board, it remains valid for the entire line journey, even if the validity period expires during the line journey.
When travelling on vehicles without a card reader (some SJ and Öresundståg trains, for example), you must carry a validity receipt with you to prove that your ticket is valid.
If your ticket is on a mobile device, you must ensure that your mobile device is charged and connected to the internet throughout the duration of your journey. This is necessary in order for you to be able to produce a valid ticket.
Tickets that need to be activated or read by an electronic reader must be presented to the reader as soon as you board and you have to make sure that the ticket is accepted. If the reader is not working or if a ticket is not accepted by the reader, you must contact the transport staff immediately. Tickets purchased on board from staff or ticket machines must be purchased immediately on boarding of the vehicle. Mobile tickets must be purchased and activated before boarding.
Ticket checks and inspections
Ticket inspections are carried out on board and at stops when passengers are boarding or alighting. You must then show your ticket no matter what type of ticket you travelled with. Without a valid ticket you could be required to pay a penalty fee for 1,500 SEK.
You board buses through the front door and the ticket must always be presented to the electronic reader by the driver. If you have a pram, wheelchair or walker, use the middle doors on the bus (marked with an orange frame) and if you're traveling with a Västtrafik card, show your ticket to the nearest ticket reader. If you're traveling with a different ticket, such as mobile ticket in the app Västtrafik To Go, it's voluntary to move to the front by the driver and show your ticket to the mobile scanner.
In Gothenburg's city traffic, on trams and bus lines 16-19, 25, 50, 52 and 58 you can board through all the doors and do not have to show your ticket to the driver, but you need to show it during a ticket inspection.
If you are travelling with a ticket other than an adult ticket or if you are travelling with a personal ticket, you must be able to show evidence that you are entitled to travel with this ticket.
If you are travelling on a vehicle without a card reader, you must have a printed validity receipt with you.
If you have a mobile ticket, you must be able to show it on your mobile device.
Please note that you are not permitted to copy a ticket to a different mobile device without Västtrafik’s consent.
If you are unable to show a valid ticket at a ticket inspection, you may be liable to pay a statutory penalty fare in accordance with the law on penalty fares for public transport. The amount of a penalty fare (supplemental charge) issued by Västtrafik is SEK 1,500. Once your payment of any surcharge has been received, you may continue to travel on the vehicle to its final destination, otherwise you may be asked to leave the vehicle.
Västtrafik has the right to confiscate a ticket where it is suspected that the ticket is counterfeit, has been tampered with or its validity is otherwise questionable. In this case, Västtrafik has the right to block a Västtrafikkort on a temporary or permanent basis without compensating the owner for any remaining value. Västtrafik also has the right to block a Mobile ticket or access to Västtrafik’s app.
You may dispute the payment of additional fees by contacting the ticket control office within 10 days of the check having been made. More information can be found at Västtrafik’s website.
The penalty fee must be paid within 21 days of the check. Possibility of installment plan is available. In case of non-payment, the case may be handed over to a collection company and collection costs will be added. Upon payment reminder, a reminder fee of SEK 60 is charged. Interest is added 21 days from the date of execution in accordance with Sections 4 and 6 of the Interest Act (1975: 635).
Reduced penalty fare
You must always carry your ticket with you on every journey. If you were unable to present a valid ticket at the time of the inspection but have registered it in My Account, you can have the penalty fare reduced if you present the period ticket at the ticket inspection office within seven days, together with a valid photo identification and any certification, such as Intygskort. It is also possible to send in the documentation via e-mail to the Ticket Control Office. The penalty fare will then be reduced from SEK 1,500 to SEK 150. Tickets that are valid for reduced penalty fare are registered tickets in the app Västtrafik To Go, as well as registered period tickets for 30, 90 and 365 days on a Västtrafik card.
Please note that this only applies if you are registered on My Account and have a ticket that is also registered on My Account. The ticket must have been activated and registered before the inspection in order to obtain the reduced penalty fare.
Senior Travel Cards are automatically registered in Västtrafik’s customer register and thus seniors are encompassed within the possibility of a reduction of the penalty fare surcharge even if they do not have a “MyAccount”.
It is not possible to register school travel cards on My Account. If you have received a penalty fare and show your valid school travel card, we will write off the penalty fare, an administrative fee of SEK 50 will be charged.
If you are travelling using a student discount and have forgotten to bring your student ID with you on your journey, you can have your penalty fare reduced even if your ticket is not registered on My Account. This does not apply to the Chalmers card as it is not a discounted period ticket. To have your penalty fare reduced to SEK 150, you need to visit the Ticket Inspection office within seven days and show your period ticket, valid ID document and valid student ID (see Valid ID document and Student in A to Z of terms above). It is also possible to send in the documentation via e-mail to the Ticket Control Office.
Changes to timetables, fares and routes, etc.
Zones, timetables, prices, routes, etc. are subject to change at any time. You can find the latest information on Västtrafik’s website or at Västtrafik’s ticket offices.Temporary changes may be made to accommodate track work, roadworks and major events, for example.
Terms and conditions of purchase
More information about tickets, points of sale, etc., can be obtained from Västtrafik’s website or Customer Service.
Where to buy your ticket
- In the Västtrafik To Go app
- At Västtrafik’s points of sale
- From ticket dispensers on trams and at some stops
- From the driver or on-board staff on some vehicles.
How to pay for your ticket
In the Västtrafik To Go app, you can pay by bank card, Swish, Västtrafik points or promotional codes.
In Västtrafik ticket offices you can pay by bank card, Swish, cash or vouchers.
More information about the payment options that are available on board our vehicles and through Västtrafik’s sales channels can be found on Västtrafik’s website.
You can pay using Västtrafik points in the Västtrafik To Go app.
How promotional codes work
Promotional codes are distributed via a campaign or as compensation for delay.
Promotional codes only have a value when they are redeemed for Västtrafik points. Promotional codes can only be redeemed for Västtrafik points and cannot be exchanged for cash.
Validity period of promotional codes
Promotional codes are valid for twelve (12) months from the date of issue unless otherwise stated on the promotional code itself. Shorter validity periods may apply to promotional codes issued during e.g. campaigns.
How Västtrafik points work
Västtrafik points are not transferable. You receive Västtrafik points when you redeem promotional codes in the Västtrafik To Go app.
You can also earn Västtrafik points by buying single tickets in the Västtrafik To Go app. To earn Västtrafik points, you must be logged in to My Account in the Västtrafik To Go app.
You can see your current Västtrafik points balance on My Account in the Västtrafik To Go app.
One (1) Västtrafik point has a value equivalent to one krona (SEK 1).
Terms and conditions for earning Västtrafik points
You earn Västtrafik points according to the special terms and conditions and levels that apply at the time you purchase your ticket. The special terms and conditions and current levels for earning Västtrafik points can be found at Västtrafik’s website.
How to use Västtrafik points
You can only use Västtrafik points to pay for tickets in the Västtrafik To Go app if you are registered and logged in to My Account in the app.
If you have Västtrafik points in your balance in the Västtrafik To Go app, the Västtrafik points will always be used first when you buy a ticket. If there are not enough points in your balance in the Västtrafik To Go app to pay for your ticket, you must pay the remaining amount for the ticket using a different payment method.
Västtrafik points cannot be exchanged for cash.
Validity period of Västtrafik points
Your Västtrafik points balance may cease to be valid and disappear automatically if you have not used or earned any Västtrafik points for a period of twenty-four (24) months. Every time you add or use Västtrafik points, the validity period is extended by a further twenty-four (24) months from the time of the transaction with points.
Vouchers and gift cards
You can use Västtrafik vouchers and gift cards to pay at Västtrafik’s points of sale but not on board vehicles. No change is given in cash.
You can use Västtrafik gift cards to buy tickets at Västtrafik ticket offices and sales points. Gift cards and vouchers are valid for one year from purchase. A shorter validity period may apply to vouchers issued under certain circumstances, for instance with a promotional campaign.
Receipt and delivery
Tickets are delivered in several ways. Tickets delivered to a Västtrafikkort or a mobile device are linked to the card or device to which they are delivered.
You will always be offered a receipt when you make a purchase at one of Västtrafik’s points of sale.
If you are registered on My Account, you can view your purchases there.
More information about the delivery of tickets and receipts is available on Västtrafik’s website.
The ticket is valid for travel in accordance with the terms and conditions that apply when it is activated.
The validity period and the zones in which the ticket is valid vary depending on the type of ticket.
Liability for ticket, loss and barring of tickets
You, yourself are liable for your ticket and for being able to show a valid ticket for the duration of your journey.
Västtrafik can pay compensation for the loss of a ticket only if the loss is due to a circumstance for which Västtrafik is responsible, including careless handling.
Västtrafik does not accept liability for the loss of a ticket due to technical problems encountered by another party with whom Västtrafik does not have an agreement, such as your internet service provider, or for technical issues with your mobile device or the like.
If you are registered on My Account, there is a loss guarantee for a Västtrafikkort with a period ticket, as well as pay-as-you-go. The same applies to registered period tickets in the Västtrafik To Go app.
A mobile ticket is linked to the mobile device used to purchase it. If the mobile ticket is registered and linked to your account on My Account, you can transfer the ticket to a different mobile device. You may need to do this if you lose your mobile device, for example. You can make this kind of transfer no more than twice in any 30-day period. To buy a period ticket 365 days in the app Västtrafik To Go, your phone’s operating system (Android/iOS) must be no more than 2 years old and you must be logged in when making the purchase.
Västtrafik has the right to confiscate a ticket where it is suspected that the ticket is counterfeit, has been tampered with or its validity is otherwise questionable. In this case, Västtrafik has the right to block a Västtrafikkort on a temporary or permanent basis without compensating the owner for any remaining value. Västtrafik also has the right to block a mobile ticket or access to the Västtrafik To Go app.
Västtrafik also has the right to apply a block if this is necessary for technical, security or other reasons in order to protect the interests of customers, third parties or itself.
If the manipulation, misuse or other unauthorised or illegal use of promotional codes or Västtrafik points is suspected, Västtrafik can fully or partially block or delete promotional codes and Västtrafik points without prior warning. Västtrafik also has the right to block or delete promotional codes and Västtrafik points if this is necessary for technical, security or other reasons in order to protect the interests of customers, third parties or itself.
It is not permissible to lend a period ticket to someone else for financial compensation.
Exchanges and refunds
Pursuant to the Swedish Distance and Off-Premises Contracts Act (2005:59), you have no general right of rescission when you purchase tickets.
Tickets can only be refunded or exchanged if this is stated in the terms and conditions that apply for the specific ticket type or if the passenger is entitled to a refund under the Swedish Act on the Rights of Public Transport Passengers.
If your ticket is incorrect or is delivered late, you can make a claim for this from Västtrafik Customer Service. If there is an error on a ticket you have purchased, you must make a claim within 60 days.
If you suspect an error after travelling using pay-as-you-go, you can report the error on Västtrafik’s website under Customer Service/Claim. You can make such a claim no sooner than 48 hours after your journey and no later than 60 days after your journey.
You can get help with exchanging a damaged Västtrafik card through Mitt Konto, customer service or a Västtrafik store.
If you have any problems redeeming promotional codes or earning or using Västtrafik points, please contact our Customer Service on: +46 (0)771‐41 43 00.
Lifespan of your Västtrafikkort
The Västtrafikkort has a limited lifespan. Cards bought from November 2012 onwards can be used for up to eleven years. You can find information about the lifespan of your card on the receipt given to you when you buy a ticket that is added to the card and on My Account on Västtrafik’s website.
Cards that are approaching their expiry date can be exchanged in a Västtrafik store or through My Account. Any tickets or balance on the card will be transferred to the new card.
Replacement of the ticketing system
If Västtrafik replaces its ticketing system, it may be necessary to replace tickets. If so, this will take place over a transitional period of 24 months.
Some expired tickets can be redeemed. Please contact Customer Service for more information.
For passengers travelling using company cards, both the general terms and conditions of travel and the special terms and conditions of purchase for corporate customers apply. For more information, visit Västtrafik’s website
Purchase and payment of single tickets
You can buy single tickets in all our sales channels. You can buy them as a paper ticket or loaded to a Västtrafik card. You can also buy a ticket in the Västtrafik To Go app. Information on how to pay in the different channels can be found at Västtrafik’s website. You can not buy tickets on buses in Gothenburg, Partille and Mölndal.
Activating a single ticket
See the ticket for current activation terms and conditions. Single tickets bought using the Västtrafik To Go app are activated at the time of purchase.
Single tickets on a Västtrafik card become valid when they are presented to a card reader and they must be activated within 365 days of purchase.
Validity of single tickets
Your ticket is valid for 90 minutes if you are travelling in one zone and for 180 minutes if you are travelling across several zones, starting from the time of purchase.
The zone or zones for which your ticket is valid are stated on the ticket.
Abuse and blocking of single tickets on Västtrafik-cards
Västtrafik has the right to block single tickets loaded on a Västtrafik-card, where it suspects that the Cancel feature has been abused. Once Västtrafik has blocked your single ticket, you are not entitled to a refund of your single ticket.
Purchase and payment of period tickets
You can buy period tickets in Västtrafik stores, at Västtrafik’s agents and as mobile tickets in the Västtrafik To Go app. In some areas, period tickets are also sold on board. Period tickets that are not purchased using the Västtrafik To Go app must be loaded onto a Västtrafik card.
Activating a period ticket
Flexible start date
A flexible start date means that the ticket is not activated until the first time it is read by a card reader. Flexible period tickets must be activated within 30 days of the date of purchase and are valid from the time they are activated until 23:59 pm on the final day of validity. A period ticket that has not been activated within 30 days from the date of purchase is regarded to be fully used.
Fixed start date
With a fixed start date, you decide at the time of purchase what date the period will begin, but this must be within 30 days from the date of purchase. This applies both to period tickets on a Västtrafik card and in the Västtrafik To Go app. Fixed period tickets are valid from 00:00 on the first day of validity to 23:59 pm on the final day of validity. Period tickets on a Västtrafik card that are valid for 90 and 365 days are only available with a fixed start date.
It is important to be aware that the terms and conditions at the time of activation for each period ticket are the ones applicable. For example, if you buy youth tickets just before your 20th birthday but do not activate them until after your 20th birthday, they are not valid for you. You will then have to exchange the ticket at a Västtrafik store.
Exchanges and refunds of period tickets
You can exchange a period ticket for any other ticket product within 30 days of purchase if it has not yet been activated. If you have already activated the period ticket, you can exchange it for another ticket product within 24 hours of activation.
A period ticket can be refunded if Västtrafik changes the transport services available. In this case, the services available must have changed more than you could reasonably have been expected at the time of purchase. The change must also have a major impact on you. In such cases, the value remaining at the time of the refund will be repaid.
A refund for a period ticket for 90 or 365 days, which is not linked to a change in the transport services available, can be made on the basis of a special settlement. The commenced 30-day period is considered completed, and you may, based on the settlement, receive compensation for the remaining value of the period ticket in the form of an electronic code or voucher. When requesting a refund, you must provide written consent for Västtrafik to complete the refund and pay out the remaining value.
Period ticket validity
You can see the validity period of your period ticket and the zone or zones for which it is valid on the receipt, at a card reader or on a validity receipt. For more information about our various period tickets and the areas in which they are valid, visitVästtrafik’s website.
Offer for fellow traveller in Västtrafik To Go
Customers who are 20 years or older and have a period ticket for an adult in Västtrafik To Go have the possibility to bring up to three fellow travellers between the ages of 7 and 19 with them on their period ticket without paying an additional charge. To take advantage of the offer, the passenger must activate the function on the ticket in Västtrafik To Go prior to travelling with the fellow travellers. The offer is valid for 24 hours, 72 hours, 30 days, 90 days or 365 days for adults. The offer does not apply for flex tickets, period tickets issued on a Västtrafik travel card nor to paper tickets. The offer only applies to Västtrafik’s vehicles and Öresundtåg within Västtrafik's area.
Purchase and payment of flex ticket
You could buy flex tickets in the Västtrafik To Go app. The flex ticket is no longer available for purchase.
Activate flex ticket
The flex ticket will take effect from when the first 24-hour ticket is activated. A flex ticket needs to be activated within 30 days from the date of purchase. A 24-hour ticket is valid for 24 hours from the time it is activated.
24-hour tickets that have not been activated expire at the end of the 30-day validity period. The end time is always 23:59 on day 30, regardless of when the last 24-hour ticket was activated. You can only activate one 24-hour ticket at a time.
A flex ticket is activated automatically after 30 days if no 24-hour ticket has been activated previously.
Exchanges and refunds for flex tickets
You may exchange a flex ticket for another optional ticket product within 30 days of purchase if it has not been activated.
Validity of flex tickets
You will find the validity time of your flex ticket and an activated 24-hour ticket, as well as which zone or zones it applies to, in the Västtrafik To Go app. For more information about our flex tickets and which areas they apply in, see Västtrafik's website.
Purchase and payment of pay as you go
Pay as you go means that you can purchase and top-up a travel card with money in Västtrafik's stores or at Västtrafik's agents. You can then use the card to pay for your travel on-board Västtrafik's vehicles.
Deposit for cards with pay as you go
The first time you buy a Västtrafik card with pay as you go, you pay a deposit of SEK 50. You can use this to pay for travel if the balance on your card is lower than the cost of your journey. If the card is cancelled because it has expired, this deposit is not refunded.
Deposit refund form (PDF in Swedish, opens in a new window)
Activating pay as you go
Pay as you go does not need to be activated. The card is ready to use as soon as it has been topped up.
When you present your Västtrafik card to a card reader, the fare is deducted from the balance on your card. You may need to press the buttons on the card reader and present your card again if you change lines and services when travelling through more than one zone. For more information about travelling using pay as you go, visit Västtrafik’s website.
Exchanging pay as you go
You an use your pay as you go balance as part payment or full payment for another ticket.
Redemption of a card with pay as you go
If you hand back a pay as you go card for redemption, the balance and deposit will be refunded to you in the form of a promotional code which can be used in the To Go app or a voucher which can be used when buying a ticket from a Västtrafik store or agent. If you want the money paid by cash, only the deposit will be refunded. If the balance on the card is negative, the refund will be reduced. See the special application form for redemption on Västtrafik’s website.
Validity of pay as you go
You can travel using pay as you go across one or more zones. If you are travelling within one zone, you can change lines within 90 minutes of your first check-in. If you are travelling between several zones, the change time is 90 minutes from when you checked out in the new zone. If you travel to a further zone, the 90-minute validity period applies there in the same way, but only if it has been less than 180 minutes since your first check-in.
If pay as you go is withdrawn from the ticket range, for example for technical reasons or if the ticketing system changes, you will need to exchange your pay as you go balance for a replacement ticket of your choice. Such exchange must be made during a transitional period of 12 months from the date when Västtrafik announces on its website that pay as you go is to be withdrawn from the ticket range. You cannot choose to have the balance paid to you in cash.
Abuse and blocking of pay as you go
Västtrafik has the right to block your pay as you go account and any funds in it, where it suspects that the Cancel feature has been abused. Once Västtrafik has blocked your pay as you go account, you are not entitled to a refund of your pay as you go credit or your deposit.
1-day and 3-day tickets are period tickets you can use for unlimited travel within the area stated on the ticket for 24 hours with a 1-day ticket and for 72 hours with a 3-day ticket.
1-day and 3-day tickets on a Västtrafik card become valid when they are used for the first time, or at the specified time determined at the time of purchase, but no later than 30 days after purchase, otherwise they expire. Unactivated 1-day and 3-day tickets can be exchanged within 30 days of purchase. No refunds nor exchanges may be made once a 1-day and 3-day ticket has been activated.
1-day and 3-day tickets bought using the Västtrafik To Go app are activated at the time of purchase.
1-day and 3-day tickets in the form of paper tickets that take effect immediately upon purchase cannot be refunded nor exchanged.
School travel cards is owned by the school / municipality and is personal.
A school travel card for Zone B is not valid for travel on Öresundståg trains.
The accompanying passenger offer does not apply to school travel cards, nor can they be used as part payment for travel with SJ and Tågab.
If you lose your school travel card, you should contact your school office, which will block your card and order a replacement.
If you are going to primary or lower secondary school and you leave your School travel card at home, you can still travel to school. At school, you should ask the school office for a “ticket for the trip home”.
If you go to upper secondary school and you leave your School travel card at home, you must pay for your journeys to and from school yourself.
If your School travel card is not working, you should ask the transport staff for help. If there is a problem with the card you will be given a temporary ticket. You should show this ticket to the school office, which will order a new card and give you a “Temporary school card” which you can use until the new one arrives.
Zone ABC Leisure 30 Days and Leisure 90 Days are period tickets for young people between the ages of 7 and 19. They are valid for unlimited travel with Västtrafik and Närtrafik on weekdays between 2 pm and 4 am plus 24 hours a day at weekends and during school holidays.
At the time of purchase, an activation date is set within 30 days. The ticket must be activated before the holder reaches age 20 and may then be used throughout its entire period of validity.
Västtrafik’s certificate card is available to anyone with a “benefit claimant certificate” from the Swedish Social Insurance Agency. The card allows you to travel using Västtrafik’s youth period tickets and flex ticket, no matter the age. This offer does not include other tickets, such as pay-as-you-go or single tickets.
The certificate card is usually valid for three years but this may vary depending on your certificate from the Swedish Social Insurance Agency. The card acts only as a certificate and cannot be loaded with a ticket.
Your certificate card is personal to you and the expiry date and your name are printed on the back. At a ticket inspection, you must be able to show a valid ticket, your certificate card and valid personal identification corresponding to the name on the card.
The Chalmers card is a Västtrafikkort with a Chalmers top-up. The card is available only to staff and students studying at least part time (15 credits per semester) at Chalmers University of Technology.
A Chalmers top-up is a term period ticket that is valid all day long on lines 16, 16X and 55. Employees are only permitted to use the card for travel on business. Your Chalmers top-up is personal to you and you must write your name on the back of the card at the time of purchase. At a ticket inspection, you must be able to show personal identification as well as evidence that you work or study at Chalmers University of Technology. Approved certification: Mecenat card stating Chalmers student union, receipt for paid union fee from Chalmers student union, temporary union card from Chalmers student union and Chalmers employee pass with photograph.
This credit is not eligible for Västtrafik’s accompanying passenger offer. A refund is only provided if you are entitled to one under the Swedish Act on the Rights of Public Transport Passengers.
If your studies or your employment end, you are no longer entitled to travel using the Chalmers top-up. If you have pay-as-you-go or another Västtrafik product on your Chalmers card, you can continue to travel using this product.
For more information about the Chalmers top-up, visit Västtrafik’s website.
Many municipalities offer their senior citizens registered in the population register free public transport travel with Västtrafik’s senior ticket. The conditions vary depending on the municipality. The senior ticket is always sent to your national registration address. It is your responsibility to order forwarding of your mail if necessary.
The senior ticket is personal and you must be able to present a valid ID at a ticket inspection. You can add other Västtrafik products to the Senior citizen card (such as pay-as-you-go), and if the added ticket is not a personal ticket, you can let someone else use it for travel.
Since the senior ticket is personal, it must be registered to the holder in Västtrafik's customer register. This is done automatically when the ticket is sent to you. If you unregister the ticket or register it on someone else, the ticket will be blocked.
Separate fares apply on some archipelago ferry services.
The try us out Trial Travel Pass is a period ticket that is valid for unlimited travel within a specified area and for a specified period. Each Trial Travel Pass is personal to the holder and must not be resold.
Trial Travel passes are not available for purchase and are provided by Västtrafik for marketing purposes.
Special terms and conditions apply for tickets outside of the regular range. In addition to the regular terms and conditions of purchase and travel, you agree to be contacted for a survey regarding tickets, travel habits and buying behavior. Participation in the survey is voluntary and the answers will only be used by Västtrafik for improvement work. Västtrafik retrieves contact information from internal systems and sources. Contact is made via email and/or SMS.
Personal injury and material damage
Liability for personal injury and material damage occurring on Västtrafik’s public transport services is governed by the Swedish Rail Traffic Act, the Swedish Maritime Act and the Swedish Motor Traffic Damage Act. Aside from delay compensation and the relevant legislation on personal injury and material damage, Västtrafik’s liability for damages is limited partly to its statutory liability and partly to those damages caused by gross negligence on the part of Västtrafik. Västtrafik provides no other compensation.
If you want to make a claim for compensation for other transport, or a claim for a price reduction, or if you want a refund on a period ticket in accordance with the Swedish Public Transport Passengers' Rights Act (2015:953), you must submit the claim within three years of your claim arising. After three years the claim expires.
Disputes arising from these conditions shall be resolved in accordance with the laws of Sweden and at a Swedish general court. In the event of a dispute with a private individual, it is Västtrafik’s policy to follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).


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- 318 guest reviews
"Just what was needed, a simple small room for a short trip to London. Nicely located for everything we needed...."
"Good stay, value for money. The room was pretty clean, quite small and had everything we needed...."
"Friendly staff, simple, clean and comfortable rooms, great bathrooms, value for money. Other hotels in the area, take note. This is how to d..."
"Great location. 5 mins walk to Bayswater tube. Reception didn't speak unless spoken to. Tiny room which was fine, but it was minus one degre..."
"the hotel was very pleasant and clean. the only thing was our room was rather small for a couple. saying that we would stay at the hotel aga..."
About the hotel
The Princes Square is a London townhouse hotel located in the trendy Notting Hill area. You will find a combination of traditional features like a Victorian white colonnade façade on the outside, and modern, clean and comfortable accommodation inside. The hotel's friendly and courteous staff have years of experience and will be happy to assist you with any of your enquiries.
The hotel's facilities include a concierge, multi-lingual receptionists, fax/photocopying services and a lift to upper floors - all of which are available to you 24 hours a day. Its central location makes your stay even more pleasant by being a gateway to Oxford Street, Madame Tussaud's, Buckingham Palace, the Olympia & Earl's Court Exhibition Centres and the world renowned West End. The hotel is well served by public transport. There are several bus stops nearby and Bayswater (Circle & District Line) and Queensway (Central Line) tube stations are each within 5 mins walk from the hotel. Guests arriving at Heathrow airport may wish to take the Heathrow Express to London which will deposit them at the nearby Paddington Train Station in just 15 minutes. If arriving by car you will be pleased to find free on street parking available from 6. 30pm to 8. 30am (Mon-Fri) and from 1. 30pm to 8. 30am (Sat-Mon). In addition to this there are NCP car parks nearby. The Princes Square Hotel is an ideal place to stay in London whether you are on business or leisure. WI-FI is available throughout the hotel.
- Hotel Non-Smoking Throughout, 24 Hour Reception, Cots available, Tea/Coffee making facilities in each room, Hairdryer in each room, Telephone In Each Room, Wake Up Call Available, Ground floor bedrooms, Lift to all floors
- Wi-Fi Available, Wi-Fi Available In Rooms
- In Room Entertainment
- [Channels] News
Useful Info Show/hide
- 14:00 00:00
- Up to 8 years old
- The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
- Pets are not allowed
Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
79% would recommend it to a friend
Great little room
Just what was needed, a simple small room for a short trip to London.
Nicely located for everything we needed....
Good stay, value for money.
The room was pretty clean, quite small and had everything we needed....


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Cheap Hotels in Crete - choose your budget accommodation and travel options, and leave more money in your kitty to enjoy the real Crete with her beaches, villages, music and history.
How to find a cheap flight to Crete, ferries to Crete, budget accommodation in Chania, Rethymnon, Heraklion and Lasithi, and how to get around on the well-run and convenient local buses.
Here on this page and throughout our website you will see the blue and white backpack (left), which is the budget symbol.
Cheap flights to Crete - find flights into the airports in Crete from all over Europe.
Or connect via Athens, with a connecting flight with duration of 1 hour to Chania or Heraklion.
Ferries to Crete - take an overnight ferry from Pireaus, the port of Athens, with a duration of about 9 hours to Chania or Heraklion from Athens.
Ferries run from Santorini (Thira) to Crete into Heraklion port with duration less than 2 hours from May to September. At other times of the year the crossing takes around 6 hours.
Cheap Hotels in Crete - in each of the capital towns we suggest a good budget option, but do not compromise on location.
In Chania Old Town, a good budget small hotel is Hotel Helena. This location is still within the walls of the old town, surrounded by atmosphere, and close to the old harbour.
Another small pension in the old quarter is Pension Eva, within a restored 17th century building, this place has loads of character with a small pricetag. Completely charming with wonderful views from the rooftop terrace.
Afrodite Aparthotel is central and convenient, with self-catering options. Located within the walls of the old town of Rethymnon in a quiet area, yet still close to tavernas and cafes. Clean and well-equipped rooms make a perfect base to explore the town and the region, not to mention a great host who will show you real Cretan hospitality.
Mirabello Hotel is central and close to the bus station, bus stops and the Liondaria Square, the markets on 1866 Street and the pedestrianised streets of downtown Heraklion, with shopping and cafes.
Pergola Hotel is affordable and in an excellent location to access the ferry port, harbour and lakeside. Ask for a seaside view, many of the rooms have balconies. The rooms have basic kitchenette. Wonderful service in this family-run local place.
Agios Nikoloas in eastern Crete.
Cheap Hotels in Crete - stay near the beach, by which we mean, very close to the beach, that is by our criterion, less than 1 km walk from the beach, in budget accommodation that will leave you with some extra cash for food, transport, coffees and exploring.
Cheap hotels in Crete - in the west of Crete, just back from Maleme Beach is Electra Pension which is a good budget option really close to the beach and tavernas, cafes and bars of this long, sandy, yet busy beach. Located 16 km west of Chania town, this pension is accessible by local blue buses from Chania bus station.
Be aware that this hotel is 200 metres from the beach and that there is a road next to the pension. The price, hospitality and location balance these factors and create a good, budget hotel option near to the sea.
Cheap Hotels in Crete - 55 km south of Rethymnon sits the seaside village of Frangokastello named after the 'Franks Castle' that was built here by the Venetians centuries ago. 'Franks' was the term for the invading Venetian settlers.
The castle had a turbulent history, and now sits in ruins next to the sandy beach. Coral Guesthouse is a small family-run hotel with good, budget rates, located directly on its own beach.
Snacks and drinks are served on the property. A handy store can be found less than 50 metres from the hotel. Visit the ruins of the castle, said to be haunted, explore the mountains inland and the mountainous region of Sfakia.
Stretch out your warm summer days in Crete.
Save money on transport by using the reliable, punctual and comfortable local buses. Taking the KTEL buses on Crete means you to keep costs down and therefore you can travel all over the island, stretching your hard earned travel money further and further and adventuring to all corners of this incredible island.
Take a 1 hour flight from Athens to Heraklion with Aegean Airlines or Olympic Air, with many flights available per day.
Or take a 9.5 hour overnight ferry from Pireaus port of Athens to Heraklion port.
More on flights and ferries below.
Car hire in Crete is a really good idea as it is a large island 60 km by 260 km. There is so much to explore.
When you book with our car rental partners - Rental Centre Crete - you are supporting a local company with excellent service and an easy online booking procedure. We are sure you will be well looked after by the team. Choose from hybrid or non-hybrid vehicles.
"We trust you have enjoyed these tips from the team at We Love Crete. Evíva!"
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