M: Yes. Sometimes. I've got to be honest. Sometimes.

W: So, some people you like and some you don't?

M: Yeah, it's like a lot of things, meeting the general public. You get good days, and you get bad days. But I do enjoy the job. I like the freedom of the job, being self-employed.

W: Do you ever get difficult passengers?

M: Yes, sometimes.

W: What sort of things do they get up to?

M: I would say sometimes a lot of difficult passengers are people who don't go in cabs a lot and they're unfamiliar with procedures, especially if you work nights. People drinking or the extras that would be included on the tariff after a certain time of night.

W: You mean they argue with you over money?

M: Yes, that can happen. Or the way.., the good thing is, people can argue about the way that you go to a certain route because they always know better. But nine times out of ten the route that they take you is far longer so, you know, they're the eventual losers.

W: So if you do have a difficult passenger you want to get rid of what do you do?

M: I'd stop the cab and tell them to get out.

W: Does that often happen?

M: Mmm, it's happened to me three times. And they've got out. So I, I myself haven't had a lot of problems with difficult people, you know.

W: When you pick up tourists as passengers, what kind of places do they like to go to?

M: Suppose the most famous landmark is Buckingham Palace, the Tower of London, maybe Harrods; but certainly Buckingham Palace.

What was said before this conversation?


W: Do you enjoy your work? Do you enjoy meeting people?