W: Good morning. I'm thinking of sending a parcel to New York next week. Can you tell me what the procedure is, please?

M: Certainly. When you ring us, we need the following information. The invoice address: that's probably your address, isn't it? And then, the pickup address. That's different. And the contact phone number.

W: Just a moment. I'm taking notes. Phone number, right.

M: Then we need the full name, address and phone number of the person you are sending the parcel to.

W: Ok, anything else?

M: Yes, the weight and dimensions of the parcel. That's height, weight and length. And the value of the goods and full description.

W: Value, description.

M: Yes, but don't seal the parcel. You need to leave it open so that the driver can check the contents when he collects it. After the recent bombing, the airline said that we'd have to check all parcels. They told us we had to do it.

W: Fine. Now last question. How long will the parcel take to get to New York?

M: One to two working days. There are daily flights at midday. And if we collect the parcel from you at 10:15 then your parcel catches that flight and it will arrive in 24 hours.

W: Right. Thank you very much. You've been very helpful.

M: Not at all. Goodbye.

W: Goodbye.

What was said before this conversation?


M: Parcel Express, good morning! How can I help you?