M: No, it's not. Someone's stolen some of my valuables two rings and a gold necklace.

W: I'm very sorry to hear that, sir. Where were they?

M: In my room. And the door was locked. It can only be one of your staff. I want my things back. And fast.

W: Well, I can certainly understand that you're upset about losing them and we'll do all we can to help. If they really are missing,it's a matter for the police.

M: What do you mean, if they are missing? I told you they were.

W: Yes, Sir. But first I'll have one of the housekeeping staff look through your room in case they're still there. But I must say that we can't be held responsible. You should have deposited the valuables with Reception. It says so on the Key Card.

M: That's not good enough. I want to see the manager immediately.

W: I'll be glad to call the duty manager for you, sir. But he'll certainly say the same. We have clear instructions about valuables and we must follow them.

What was said before this conversation?


W: Good morning, Mr. Jacob. Is everything all tight?