I have to say at the start , that I think the Air NZ call centre is really great . Every time I call them , I get what I want with generally a minimum of fuss . And this is just the 13 24 76 number that anyone can call .
What makes the customer service great at the Air NZ call centre ?
Pick the best answer from the following options:
- The Air NZ call centre has a great training program for its ' agents .
 - The call centre has just adequate training .
 - The call centre has a programs for others .
 - None of the above choices .


The Air NZ call centre has a great training program for its ' agents .