Based on the context and the answer, generate a question. 

Context: Now , it has been 2 weeks and they still have not contacted me . I sent a few emails to them this week and the last week but as of today , they did nt even reply . I called the customer care on phone and they said I will be contacted in 2 days . Of course no one has tried to contact me .

Answer:

They have lousy customer service in epic proportions .



What can be accurately stated about the company I 'm dealing with ?