Read the following context and choose the best option to answer the question.
Context: My blackberry pearl deleted all my text messages that I had on my phone , but left the emails ... it had n't reached the 30 day limit either . Plus , when I went to write the text messages and save them as drafts it deleted the drafts completely . It started doing this ever since the hourglass started coming up everytime I asked it to do something . What 's wrong and how do I fix it ?
Question: What may happen after they ask for advice about their phone ?
Options: 
- They will receive help on how to fix their phone .
 - None of the above choices .
 - They will have to figure out the issue themselves .
 - They will retrieve all of their lost information .


They will receive help on how to fix their phone .