I have to say at the start , that I think the Air NZ call centre is really great . Every time I call them , I get what I want with generally a minimum of fuss . And this is just the 13 24 76 number that anyone can call .
According to the above context, choose the best option to answer the following question.
Question: What makes the customer service great at the Air NZ call centre ?
Options:
- The call centre has a programs for others .
 - None of the above choices .
 - The call centre has just adequate training .
 - The call centre has a well trained staff to solve problems .


The call centre has a well trained staff to solve problems .