I decided to push forward and invest the time into filling out the online form once again , hoping that this time it would get delivered to the right person . About five days later , I received a generic reponse from Steve who basically duplicated the documentation already found on Yahoo ! 's web site , which basically says , if you screw up your birthday , there is nothing they can do for you . So ... I responded back to Steve and explained to him that I want to make a new home again with Yahoo ! I also explained to him that I have been using Google services for about two years and prior to using Google I was a primary Yahoo !
According to the above context, answer the following question.
Why is the narrator needing to work with Steve ?


The narrator had issues with online material .