I worked on figuring out the controls to get to that , but none of them worked . I wanted to tell the guy at the front desk , but none of the buttons on the phone worked . I got dressed , and went to the front desk to explain it , and the guy who would handle that had just stepped out for an unknown length of time . I tried some more , and finally packed things up , put a room key in my pocket , and came back home .
Question: Why may the narrator be so upset at the man at the front desk ?
The answer to the above question:


The narrator feels that the lodging is poorly built .