Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?
Why is the writer struggling between these choices ?
A. None of the above choices .
B. They want customers to treat them like they 're human .
C. They struggle with a violent streak .
D. They do not value customer service .


B