Based on the context and the answer, generate a question. 

Context: has been deprived of internet for the past 2 - 3 days ... my friend 's house does n't have a net connection . He 's a university student at keio ... and yet his level of computer literacy is appalling . He did nt even know about the existence of copy and paste in Windows . And had no idea how to open microsoft excel which was in his computer .

Answer:

It might be that he comes from a poor family and has never had a computer before .



How is it possible that my friend has such a low level of computer literacy ?