This bag has sold , and when she got it , one of the screws had come out of the handle . She sent it back to me and I made a different strap type handle . She thought she would like that better and requested it .
According to the above context, choose the best option to answer the following question.
Question: What may be a fact about the person speaking ?
Options:
- None of the above choices .
 - They are refunding a customer .
 - Their customer had issues with the bag .
 - They got a bad review from their customer .


Their customer had issues with the bag .