Read the following context and answer the question.
Context: Mom interjects and says that J wants to speak with D , so we hand over the phone , and she immediately starts with the uber - nice talk , trying to explain the situation and how if we would just let her look at the phone then we could get the situation straighten out . They talk for a few minutes . When D is finished talking , she hands my mom 's phone back to her and J says to tell her that you 'll need to speak with D 's district manager . So , Mom asks for the district managers ' number .
Question: Why did Mom ask for the district manager 's number ?
Answer:


Because she is trying to resolve a situation .