Now my plan is still the same ( liability ) but my monthly payment has lowered to just a few cents above $ 78.00 a month . So basically I ' m saving $ 30 a month compared to what I used to pay . Honestly I was n't expecting that big of a drop .
According to the above context, answer the following question.
How was this person able to lower his monthly payments ?


This person called his insurance agent and asked to have his bill lowered .