Based on the context and the answer, generate a question. 

Context: My blackberry pearl deleted all my text messages that I had on my phone , but left the emails ... it had n't reached the 30 day limit either . Plus , when I went to write the text messages and save them as drafts it deleted the drafts completely . It started doing this ever since the hourglass started coming up everytime I asked it to do something . What 's wrong and how do I fix it ?

Answer:

They will receive help on how to fix their phone .



What may happen after they ask for advice about their phone ?