Based on the context and the answer, generate a question. 

Context: I apologized in English saying , " Sorry , I do n't understand . " He tried again in Japanese and I shook my head so he called over another lady who spoke English . She helped me fill out my form ( which was entirely in Japanese ) and had to write out part of the address for me . Michelle was much luckier . They did the whole thing for her .

Answer:

The narrator is experiencing a language gap .



Why is the narrator experiencing issues with the travel she is on ?