This bag has sold , and when she got it , one of the screws had come out of the handle . She sent it back to me and I made a different strap type handle . She thought she would like that better and requested it .
What may be a fact about the person speaking ?
A. They are fixing their customer 's bag .
B. None of the above choices .
C. They are refunding a customer .
D. They got a bad review from their customer .


A