Read the following context and answer the question.
Context: My family also finally got its act together and went out to upgrade our phone plans and get new phones , so now , for the first time , I have a phone I actually feel fondness for , rather than just ambivalence . It is purple and seems to actually work in a lot of ways that my old one did n't . <3 The guy who figured stuff out for us was really awesome .. he had a pretty African accent and managed to keep our good humor despite the fact that the process was slow and we were there for at least an hour .
Question: Why is the family at the store for so long ?
Answer:


The phone transfer is taking awhile .