Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?
Why is the writer struggling between these choices ?
Pick the best answer from the following options:
- None of the above choices .
 - They want customers to treat them like they 're human .
 - They struggle with a violent streak .
 - They do not value customer service .


They want customers to treat them like they 're human .