This bag has sold , and when she got it , one of the screws had come out of the handle . She sent it back to me and I made a different strap type handle . She thought she would like that better and requested it .
What may be a fact about this person and their bag ?
Pick the best answer from the following options:
- They are getting a refund for their bag .
 - They are having their bag handle fixed .
 - They are getting a brand new bag .
 - None of the above choices .


They are having their bag handle fixed .