Kai's a manager. A customer was very angry. Kai could choose to leave the situation alone and risk complaint. Instead, Kai decided to step in which calmed the situation.

Given the context: How would Kai feel afterwards?

Possible answers: Like they can trust their judgement on decisions like this, Like they weren't fit to do be a manager, after all, Like they shouldn't have to suck up to customers to do their job




Like they can trust their judgement on decisions like this