name: "customer-support-env"
version: "1.0.0"
description: >
  Enterprise AI Customer Support simulation where an agent learns to
  process a queue of support tickets by classifying issues, assigning
  priority, drafting empathetic responses, and resolving tickets.
  Implements the full OpenEnv step() / reset() / state() API.

tasks: "backend/tasks.json"

environment:
  type: "custom"
  package: "backend.env"
  class: "CustomerSupportEnv"

mode: "simulation"

license: "MIT"

tags:
  - openenv
  - customer-support
  - enterprise-ai
  - decision-making
  - nlp
  - reinforcement-learning

evaluation:
  grader_endpoint: "/grader"
  tasks_endpoint: "/tasks"
  min_tasks_with_graders: 3

runtime:
  entrypoint: "backend.main:app"
  port: 7860
  health_endpoint: "/health"