Amon Dîn
Collection
A collection of datasets from the Nigerian Telecommunications Sector
•
34 items
•
Updated
•
1
Datasets:
Tasks:
Text Classification
Modalities:
Text
Formats:
parquet
Languages:
English
Size:
10K - 100K
License:
Dataset Viewer
call_id
stringlengths 12
12
| timestamp
timestamp[ns]date 2025-09-01 08:00:00
2025-10-01 20:59:00
| customer_id
stringlengths 11
11
| operator
stringclasses 4
values | call_duration_seconds
int64 60
900
| customer_transcript
stringclasses 29
values | agent_id
stringclasses 900
values | sentiment
stringclasses 3
values | issue_resolved
bool 2
classes | escalated
bool 2
classes |
|---|---|---|---|---|---|---|---|---|---|
CALL00000001
| 2025-10-01T09:41:00
|
CUST5308366
|
Airtel
| 700
|
I can't receive international calls. Please help.
|
AGENT599
|
neutral
| true
| false
|
CALL00000002
| 2025-09-18T08:17:00
|
CUST2079722
|
Glo
| 335
|
My network has been very poor in Kano. I can't make calls or browse.
|
AGENT677
|
negative
| true
| false
|
CALL00000003
| 2025-10-01T12:13:00
|
CUST4225287
|
MTN
| 549
|
My network has been very poor in Kano. I can't make calls or browse.
|
AGENT618
|
positive
| true
| false
|
CALL00000004
| 2025-09-01T20:05:00
|
CUST7077938
|
Glo
| 789
|
My bill is too high this month. I need a breakdown.
|
AGENT360
|
neutral
| true
| false
|
CALL00000005
| 2025-09-22T19:43:00
|
CUST6063284
|
Airtel
| 325
|
My network has been very poor in Abuja. I can't make calls or browse.
|
AGENT895
|
positive
| false
| false
|
CALL00000006
| 2025-10-01T17:19:00
|
CUST9184906
|
Glo
| 881
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT242
|
negative
| true
| false
|
CALL00000007
| 2025-09-06T09:29:00
|
CUST2242659
|
Glo
| 757
|
How do I stop these annoying promotional messages?
|
AGENT478
|
positive
| false
| false
|
CALL00000008
| 2025-09-17T12:37:00
|
CUST3022749
|
Airtel
| 892
|
Why am I being charged for services I didn't subscribe to?
|
AGENT596
|
negative
| false
| true
|
CALL00000009
| 2025-10-01T12:19:00
|
CUST7032634
|
MTN
| 678
|
How do I stop these annoying promotional messages?
|
AGENT449
|
neutral
| true
| false
|
CALL00000010
| 2025-09-06T17:33:00
|
CUST5462247
|
MTN
| 208
|
I want to port my number to another network. What's the process?
|
AGENT852
|
negative
| true
| false
|
CALL00000011
| 2025-09-14T10:32:00
|
CUST8171498
|
MTN
| 352
|
I want to port my number to another network. What's the process?
|
AGENT532
|
neutral
| true
| false
|
CALL00000012
| 2025-09-19T10:08:00
|
CUST4033586
|
Airtel
| 630
|
My network has been very poor in Enugu. I can't make calls or browse.
|
AGENT491
|
negative
| false
| true
|
CALL00000013
| 2025-09-16T14:58:00
|
CUST5011469
|
MTN
| 616
|
My data finishes too quickly. I need an explanation.
|
AGENT257
|
positive
| false
| false
|
CALL00000014
| 2025-09-11T11:26:00
|
CUST5895577
|
Glo
| 71
|
My data finishes too quickly. I need an explanation.
|
AGENT553
|
neutral
| false
| false
|
CALL00000015
| 2025-09-28T11:20:00
|
CUST8055495
|
Airtel
| 131
|
My bill is too high this month. I need a breakdown.
|
AGENT490
|
positive
| true
| false
|
CALL00000016
| 2025-09-05T08:24:00
|
CUST4654379
|
Glo
| 717
|
I was promised 4G network but I'm only getting 3G.
|
AGENT360
|
negative
| false
| false
|
CALL00000017
| 2025-09-04T10:14:00
|
CUST5341245
|
MTN
| 205
|
My network has been very poor in Ilorin. I can't make calls or browse.
|
AGENT799
|
positive
| true
| true
|
CALL00000018
| 2025-09-28T11:29:00
|
CUST9909763
|
9mobile
| 578
|
Why am I being charged for services I didn't subscribe to?
|
AGENT662
|
negative
| true
| false
|
CALL00000019
| 2025-09-26T14:02:00
|
CUST9267193
|
Airtel
| 188
|
My SIM card is not working. It shows no service.
|
AGENT420
|
positive
| true
| true
|
CALL00000020
| 2025-09-03T13:33:00
|
CUST6669305
|
Airtel
| 195
|
Why am I being charged for services I didn't subscribe to?
|
AGENT872
|
negative
| false
| false
|
CALL00000021
| 2025-09-22T15:28:00
|
CUST1218608
|
MTN
| 408
|
My SIM card is not working. It shows no service.
|
AGENT253
|
negative
| true
| false
|
CALL00000022
| 2025-09-03T20:54:00
|
CUST7931960
|
Airtel
| 262
|
I want to port my number to another network. What's the process?
|
AGENT923
|
negative
| true
| false
|
CALL00000023
| 2025-09-02T10:42:00
|
CUST4050905
|
MTN
| 273
|
I want to port my number to another network. What's the process?
|
AGENT261
|
negative
| true
| false
|
CALL00000024
| 2025-09-22T19:37:00
|
CUST9080777
|
Airtel
| 727
|
My data finishes too quickly. I need an explanation.
|
AGENT229
|
negative
| true
| false
|
CALL00000025
| 2025-09-29T19:09:00
|
CUST3670751
|
Airtel
| 144
|
I was promised 4G network but I'm only getting 3G.
|
AGENT263
|
positive
| true
| false
|
CALL00000026
| 2025-09-02T16:05:00
|
CUST7495828
|
MTN
| 406
|
Why am I being charged for services I didn't subscribe to?
|
AGENT465
|
positive
| true
| true
|
CALL00000027
| 2025-09-14T08:38:00
|
CUST6904005
|
MTN
| 142
|
I want to port my number to another network. What's the process?
|
AGENT896
|
neutral
| false
| false
|
CALL00000028
| 2025-09-25T19:04:00
|
CUST1363500
|
Airtel
| 312
|
How do I stop these annoying promotional messages?
|
AGENT746
|
neutral
| true
| false
|
CALL00000029
| 2025-09-12T08:41:00
|
CUST2026325
|
Airtel
| 326
|
My bill is too high this month. I need a breakdown.
|
AGENT113
|
negative
| true
| false
|
CALL00000030
| 2025-09-04T20:20:00
|
CUST6171064
|
Airtel
| 143
|
I want to port my number to another network. What's the process?
|
AGENT828
|
positive
| true
| false
|
CALL00000031
| 2025-09-29T11:00:00
|
CUST9870013
|
Airtel
| 268
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT674
|
negative
| true
| false
|
CALL00000032
| 2025-09-26T19:35:00
|
CUST9267241
|
Glo
| 594
|
My network has been very poor in Kaduna. I can't make calls or browse.
|
AGENT863
|
negative
| true
| true
|
CALL00000033
| 2025-09-26T10:51:00
|
CUST9018081
|
Glo
| 310
|
My bill is too high this month. I need a breakdown.
|
AGENT828
|
negative
| true
| false
|
CALL00000034
| 2025-09-25T17:06:00
|
CUST1833754
|
9mobile
| 220
|
I want to port my number to another network. What's the process?
|
AGENT198
|
neutral
| true
| false
|
CALL00000035
| 2025-09-12T12:28:00
|
CUST6515675
|
Glo
| 632
|
Why am I being charged for services I didn't subscribe to?
|
AGENT216
|
positive
| false
| false
|
CALL00000036
| 2025-09-06T20:10:00
|
CUST5914972
|
MTN
| 711
|
My SIM card is not working. It shows no service.
|
AGENT617
|
positive
| false
| true
|
CALL00000037
| 2025-09-30T14:15:00
|
CUST2681441
|
Glo
| 91
|
How do I stop these annoying promotional messages?
|
AGENT551
|
negative
| false
| false
|
CALL00000038
| 2025-09-18T12:36:00
|
CUST3496918
|
MTN
| 254
|
My data finishes too quickly. I need an explanation.
|
AGENT543
|
positive
| true
| false
|
CALL00000039
| 2025-09-06T17:22:00
|
CUST6577384
|
9mobile
| 210
|
My data finishes too quickly. I need an explanation.
|
AGENT167
|
positive
| true
| false
|
CALL00000040
| 2025-09-14T15:45:00
|
CUST5970313
|
Glo
| 93
|
I was promised 4G network but I'm only getting 3G.
|
AGENT990
|
negative
| true
| true
|
CALL00000041
| 2025-09-23T13:04:00
|
CUST5645715
|
Airtel
| 612
|
I want to port my number to another network. What's the process?
|
AGENT173
|
neutral
| true
| false
|
CALL00000042
| 2025-09-02T13:12:00
|
CUST5540182
|
Airtel
| 591
|
How do I stop these annoying promotional messages?
|
AGENT728
|
negative
| true
| false
|
CALL00000043
| 2025-09-30T13:36:00
|
CUST8765217
|
Airtel
| 396
|
I want to port my number to another network. What's the process?
|
AGENT795
|
negative
| true
| false
|
CALL00000044
| 2025-09-05T17:33:00
|
CUST4330557
|
MTN
| 729
|
My network has been very poor in Calabar. I can't make calls or browse.
|
AGENT317
|
negative
| true
| false
|
CALL00000045
| 2025-09-11T08:19:00
|
CUST1234475
|
MTN
| 891
|
I want to port my number to another network. What's the process?
|
AGENT477
|
negative
| true
| false
|
CALL00000046
| 2025-09-21T19:18:00
|
CUST9444094
|
MTN
| 136
|
How do I stop these annoying promotional messages?
|
AGENT539
|
negative
| true
| false
|
CALL00000047
| 2025-09-16T09:45:00
|
CUST7208627
|
Airtel
| 499
|
My bill is too high this month. I need a breakdown.
|
AGENT315
|
neutral
| false
| true
|
CALL00000048
| 2025-09-19T14:07:00
|
CUST6643837
|
Airtel
| 672
|
My bill is too high this month. I need a breakdown.
|
AGENT806
|
negative
| true
| false
|
CALL00000049
| 2025-09-22T13:11:00
|
CUST7641880
|
MTN
| 130
|
My network has been very poor in Jos. I can't make calls or browse.
|
AGENT475
|
neutral
| true
| false
|
CALL00000050
| 2025-09-06T15:34:00
|
CUST4686489
|
Glo
| 370
|
I can't receive international calls. Please help.
|
AGENT508
|
neutral
| true
| false
|
CALL00000051
| 2025-09-27T12:25:00
|
CUST6061536
|
Glo
| 484
|
I can't receive international calls. Please help.
|
AGENT405
|
negative
| true
| false
|
CALL00000052
| 2025-09-10T11:59:00
|
CUST2864118
|
Airtel
| 751
|
How do I stop these annoying promotional messages?
|
AGENT606
|
neutral
| true
| false
|
CALL00000053
| 2025-09-15T18:15:00
|
CUST1362692
|
Glo
| 717
|
Why am I being charged for services I didn't subscribe to?
|
AGENT988
|
negative
| true
| false
|
CALL00000054
| 2025-09-09T11:02:00
|
CUST9911011
|
Airtel
| 829
|
My network has been very poor in Ibadan. I can't make calls or browse.
|
AGENT667
|
negative
| true
| false
|
CALL00000055
| 2025-09-02T18:59:00
|
CUST6665398
|
9mobile
| 447
|
I want to port my number to another network. What's the process?
|
AGENT973
|
negative
| true
| false
|
CALL00000056
| 2025-09-24T13:56:00
|
CUST1352647
|
MTN
| 81
|
Why am I being charged for services I didn't subscribe to?
|
AGENT697
|
neutral
| true
| false
|
CALL00000057
| 2025-09-14T17:30:00
|
CUST1085749
|
Airtel
| 660
|
Why am I being charged for services I didn't subscribe to?
|
AGENT305
|
negative
| true
| true
|
CALL00000058
| 2025-09-07T08:30:00
|
CUST1048955
|
MTN
| 402
|
My network has been very poor in Abeokuta. I can't make calls or browse.
|
AGENT193
|
neutral
| false
| false
|
CALL00000059
| 2025-09-28T15:29:00
|
CUST2159251
|
Airtel
| 147
|
How do I stop these annoying promotional messages?
|
AGENT260
|
negative
| true
| false
|
CALL00000060
| 2025-09-22T16:11:00
|
CUST9458439
|
MTN
| 470
|
My data finishes too quickly. I need an explanation.
|
AGENT214
|
positive
| true
| false
|
CALL00000061
| 2025-09-24T11:23:00
|
CUST4575717
|
MTN
| 675
|
My network has been very poor in Ilorin. I can't make calls or browse.
|
AGENT205
|
negative
| false
| true
|
CALL00000062
| 2025-09-07T19:34:00
|
CUST4777201
|
Glo
| 761
|
My bill is too high this month. I need a breakdown.
|
AGENT697
|
negative
| true
| false
|
CALL00000063
| 2025-09-30T16:07:00
|
CUST1211186
|
9mobile
| 200
|
I can't receive international calls. Please help.
|
AGENT151
|
neutral
| true
| false
|
CALL00000064
| 2025-09-28T15:14:00
|
CUST5570118
|
MTN
| 613
|
How do I stop these annoying promotional messages?
|
AGENT339
|
positive
| false
| false
|
CALL00000065
| 2025-09-21T14:32:00
|
CUST3577662
|
Glo
| 817
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT965
|
negative
| false
| false
|
CALL00000066
| 2025-09-16T16:15:00
|
CUST8341580
|
Glo
| 421
|
My bill is too high this month. I need a breakdown.
|
AGENT755
|
negative
| true
| false
|
CALL00000067
| 2025-09-08T08:26:00
|
CUST5760599
|
Airtel
| 807
|
My SIM card is not working. It shows no service.
|
AGENT380
|
negative
| true
| false
|
CALL00000068
| 2025-09-01T17:10:00
|
CUST3144143
|
Glo
| 580
|
My data finishes too quickly. I need an explanation.
|
AGENT236
|
neutral
| true
| false
|
CALL00000069
| 2025-09-06T13:27:00
|
CUST5728936
|
9mobile
| 683
|
My SIM card is not working. It shows no service.
|
AGENT557
|
negative
| true
| false
|
CALL00000070
| 2025-09-24T18:21:00
|
CUST5319830
|
MTN
| 217
|
I can't receive international calls. Please help.
|
AGENT608
|
negative
| true
| false
|
CALL00000071
| 2025-09-05T11:57:00
|
CUST9274058
|
Glo
| 135
|
I can't receive international calls. Please help.
|
AGENT818
|
negative
| true
| false
|
CALL00000072
| 2025-09-12T16:11:00
|
CUST6062805
|
Airtel
| 732
|
My bill is too high this month. I need a breakdown.
|
AGENT904
|
negative
| false
| false
|
CALL00000073
| 2025-09-24T11:49:00
|
CUST8356808
|
MTN
| 553
|
My bill is too high this month. I need a breakdown.
|
AGENT217
|
neutral
| false
| false
|
CALL00000074
| 2025-09-28T17:29:00
|
CUST8788038
|
MTN
| 189
|
My bill is too high this month. I need a breakdown.
|
AGENT274
|
neutral
| false
| true
|
CALL00000075
| 2025-09-06T14:36:00
|
CUST5674770
|
Airtel
| 415
|
My SIM card is not working. It shows no service.
|
AGENT646
|
negative
| true
| false
|
CALL00000076
| 2025-09-01T17:36:00
|
CUST1913406
|
Airtel
| 605
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT810
|
positive
| true
| false
|
CALL00000077
| 2025-09-28T15:22:00
|
CUST9834817
|
Glo
| 822
|
I can't receive international calls. Please help.
|
AGENT302
|
negative
| true
| false
|
CALL00000078
| 2025-09-08T12:05:00
|
CUST2131478
|
MTN
| 83
|
I can't receive international calls. Please help.
|
AGENT744
|
negative
| true
| true
|
CALL00000079
| 2025-09-08T17:20:00
|
CUST7707866
|
MTN
| 213
|
I was promised 4G network but I'm only getting 3G.
|
AGENT731
|
negative
| true
| false
|
CALL00000080
| 2025-09-14T15:07:00
|
CUST6651511
|
Glo
| 843
|
I can't receive international calls. Please help.
|
AGENT118
|
neutral
| true
| false
|
CALL00000081
| 2025-09-26T09:49:00
|
CUST2992674
|
MTN
| 494
|
My SIM card is not working. It shows no service.
|
AGENT726
|
negative
| true
| false
|
CALL00000082
| 2025-09-21T15:10:00
|
CUST1294403
|
Airtel
| 608
|
My data finishes too quickly. I need an explanation.
|
AGENT652
|
negative
| true
| false
|
CALL00000083
| 2025-09-20T19:46:00
|
CUST6436787
|
Airtel
| 592
|
I want to port my number to another network. What's the process?
|
AGENT409
|
negative
| true
| false
|
CALL00000084
| 2025-09-03T15:33:00
|
CUST1802941
|
MTN
| 270
|
My network has been very poor in Port Harcourt. I can't make calls or browse.
|
AGENT842
|
negative
| true
| false
|
CALL00000085
| 2025-09-02T13:57:00
|
CUST5236701
|
Glo
| 543
|
My bill is too high this month. I need a breakdown.
|
AGENT186
|
neutral
| true
| false
|
CALL00000086
| 2025-09-17T15:31:00
|
CUST3561982
|
Glo
| 107
|
How do I stop these annoying promotional messages?
|
AGENT329
|
negative
| true
| false
|
CALL00000087
| 2025-09-23T09:49:00
|
CUST3520200
|
9mobile
| 760
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT161
|
negative
| true
| true
|
CALL00000088
| 2025-09-10T13:24:00
|
CUST1295739
|
Airtel
| 311
|
I recharged 500 naira but didn't receive the data bundle.
|
AGENT549
|
negative
| true
| true
|
CALL00000089
| 2025-09-14T19:20:00
|
CUST9324236
|
Airtel
| 667
|
I was promised 4G network but I'm only getting 3G.
|
AGENT341
|
neutral
| true
| true
|
CALL00000090
| 2025-09-06T15:27:00
|
CUST5296437
|
Airtel
| 427
|
My network has been very poor in Enugu. I can't make calls or browse.
|
AGENT977
|
positive
| false
| true
|
CALL00000091
| 2025-09-17T17:54:00
|
CUST8352172
|
Airtel
| 407
|
My SIM card is not working. It shows no service.
|
AGENT628
|
negative
| true
| false
|
CALL00000092
| 2025-09-21T16:43:00
|
CUST7523348
|
Glo
| 459
|
My network has been very poor in Abeokuta. I can't make calls or browse.
|
AGENT799
|
negative
| true
| false
|
CALL00000093
| 2025-09-16T12:41:00
|
CUST9639339
|
Glo
| 176
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT175
|
negative
| true
| true
|
CALL00000094
| 2025-09-30T12:02:00
|
CUST3138671
|
Glo
| 414
|
Why am I being charged for services I didn't subscribe to?
|
AGENT131
|
negative
| true
| false
|
CALL00000095
| 2025-09-22T13:40:00
|
CUST9650428
|
Glo
| 230
|
Why am I being charged for services I didn't subscribe to?
|
AGENT230
|
negative
| false
| false
|
CALL00000096
| 2025-09-14T16:17:00
|
CUST4811101
|
MTN
| 499
|
My data finishes too quickly. I need an explanation.
|
AGENT879
|
negative
| true
| false
|
CALL00000097
| 2025-10-01T17:14:00
|
CUST1065674
|
Airtel
| 206
|
I was promised 4G network but I'm only getting 3G.
|
AGENT804
|
positive
| true
| false
|
CALL00000098
| 2025-09-12T13:29:00
|
CUST6747251
|
Airtel
| 84
|
I want to port my number to another network. What's the process?
|
AGENT574
|
negative
| true
| false
|
CALL00000099
| 2025-09-12T14:18:00
|
CUST5824871
|
Glo
| 686
|
My SIM card is not working. It shows no service.
|
AGENT557
|
negative
| true
| true
|
CALL00000100
| 2025-09-30T15:09:00
|
CUST6370151
|
Airtel
| 403
|
I can't receive international calls. Please help.
|
AGENT610
|
negative
| true
| false
|
End of preview. Expand
in Data Studio
Customer Service Call Transcripts
Dataset Description
Text transcripts of customer service calls for natural language processing and sentiment analysis
Dataset Information
- Category: Customer and User Behavior
- Format: CSV, Parquet
- Rows: 50,000
- Columns: 10
- Date Generated: 2025-10-05
- Location:
data/customer_service_call_transcripts/
Schema
| Column | Type | Sample Values |
|---|---|---|
call_id |
String | CALL00000001 |
timestamp |
Datetime | 2025-10-01 09:41:00 |
customer_id |
String | CUST5308366 |
operator |
String | Airtel |
call_duration_seconds |
Integer | 700 |
customer_transcript |
String | I can't receive international calls. Please help. |
agent_id |
String | AGENT599 |
sentiment |
String | neutral |
issue_resolved |
Boolean | True |
escalated |
Boolean | False |
Sample Data
call_id timestamp customer_id operator call_duration_seconds customer_transcript agent_id sentiment issue_resolved escalated
CALL00000001 2025-10-01 09:41:00 CUST5308366 Airtel 700 I can't receive international calls. Please help. AGENT599 neutral True False
CALL00000002 2025-09-18 08:17:00 CUST2079722 Glo 335 My network has been very poor in Kano. I can't make calls or browse. AGENT677 negative True False
CALL00000003 2025-10-01 12:13:00 CUST4225287 MTN 549 My network has been very poor in Kano. I can't make calls or browse. AGENT618 positive True False
Nigerian Context
This dataset incorporates authentic Nigerian telecommunications characteristics:
- Geographic Coverage: Major Nigerian cities including Lagos, Abuja, Kano, Port Harcourt, Ibadan
- Operators: MTN, Airtel, Glo, 9mobile with realistic market shares
- Phone Numbers: Nigerian format (+234 prefixes)
- Currency: Nigerian Naira (NGN)
- Time Zone: West Africa Time (WAT, UTC+1)
- Network Types: 2G, 3G, 4G, 5G distribution
File Formats
CSV
data/customer_service_call_transcripts/customer_service_call_transcripts.csv
Parquet (Recommended)
data/customer_service_call_transcripts/customer_service_call_transcripts.parquet
Loading the Dataset
Python (Pandas)
import pandas as pd
# Load CSV
df = pd.read_csv('data/customer_service_call_transcripts/customer_service_call_transcripts.csv')
# Load Parquet (recommended for large datasets)
df = pd.read_parquet('data/customer_service_call_transcripts/customer_service_call_transcripts.parquet')
Python (PyArrow)
import pyarrow.parquet as pq
# Load Parquet
table = pq.read_table('data/customer_service_call_transcripts/customer_service_call_transcripts.parquet')
df = table.to_pandas()
License
MIT License - For educational and research purposes
Citation
Nigerian Telecom Datasets - Customer Service Call Transcripts
Generated: 2025-10-05
Category: Customer and User Behavior
Rows: 50,000
Related Datasets
This dataset is part of the Nigerian Telecom Datasets collection, which includes 34 datasets covering network performance, customer behavior, financial transactions, infrastructure, geospatial data, customer experience, and emerging technologies.
- Downloads last month
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Size of downloaded dataset files:
1.28 MB
Size of the auto-converted Parquet files:
1.28 MB
Number of rows:
50,000