call_id
stringlengths 12
12
| timestamp
timestamp[ns]date 2025-09-01 08:00:00
2025-10-01 20:59:00
| customer_id
stringlengths 11
11
| operator
stringclasses 4
values | call_duration_seconds
int64 60
900
| customer_transcript
stringclasses 29
values | agent_id
stringclasses 900
values | sentiment
stringclasses 3
values | issue_resolved
bool 2
classes | escalated
bool 2
classes |
|---|---|---|---|---|---|---|---|---|---|
CALL00000101
| 2025-09-24T19:28:00
|
CUST5548241
|
Airtel
| 703
|
I want to port my number to another network. What's the process?
|
AGENT301
|
negative
| true
| true
|
CALL00000102
| 2025-09-10T16:41:00
|
CUST9926354
|
Glo
| 554
|
I can't receive international calls. Please help.
|
AGENT863
|
positive
| true
| false
|
CALL00000103
| 2025-09-29T11:52:00
|
CUST3931265
|
MTN
| 210
|
My network has been very poor in Aba. I can't make calls or browse.
|
AGENT454
|
neutral
| true
| false
|
CALL00000104
| 2025-09-15T11:28:00
|
CUST2637750
|
Airtel
| 644
|
I can't receive international calls. Please help.
|
AGENT800
|
positive
| true
| false
|
CALL00000105
| 2025-09-26T11:51:00
|
CUST4407881
|
9mobile
| 150
|
My network has been very poor in Port Harcourt. I can't make calls or browse.
|
AGENT890
|
negative
| true
| false
|
CALL00000106
| 2025-09-06T08:04:00
|
CUST2791064
|
MTN
| 138
|
My SIM card is not working. It shows no service.
|
AGENT737
|
positive
| true
| false
|
CALL00000107
| 2025-09-23T11:13:00
|
CUST2571824
|
Glo
| 100
|
I was promised 4G network but I'm only getting 3G.
|
AGENT544
|
negative
| true
| false
|
CALL00000108
| 2025-09-13T11:07:00
|
CUST8914689
|
MTN
| 640
|
My data finishes too quickly. I need an explanation.
|
AGENT244
|
neutral
| true
| false
|
CALL00000109
| 2025-10-01T10:30:00
|
CUST3424105
|
MTN
| 855
|
My network has been very poor in Benin City. I can't make calls or browse.
|
AGENT309
|
negative
| true
| false
|
CALL00000110
| 2025-09-10T11:38:00
|
CUST9222041
|
9mobile
| 830
|
I can't receive international calls. Please help.
|
AGENT927
|
neutral
| true
| false
|
CALL00000111
| 2025-09-09T12:44:00
|
CUST1709837
|
Glo
| 301
|
I can't receive international calls. Please help.
|
AGENT847
|
neutral
| true
| true
|
CALL00000112
| 2025-09-13T10:51:00
|
CUST3807505
|
MTN
| 765
|
My bill is too high this month. I need a breakdown.
|
AGENT305
|
negative
| true
| false
|
CALL00000113
| 2025-09-25T20:21:00
|
CUST8366794
|
Glo
| 674
|
My bill is too high this month. I need a breakdown.
|
AGENT142
|
negative
| true
| false
|
CALL00000114
| 2025-09-05T15:25:00
|
CUST7611718
|
MTN
| 435
|
My SIM card is not working. It shows no service.
|
AGENT124
|
neutral
| true
| false
|
CALL00000115
| 2025-09-15T12:20:00
|
CUST9736889
|
MTN
| 635
|
I want to port my number to another network. What's the process?
|
AGENT699
|
negative
| true
| false
|
CALL00000116
| 2025-09-21T13:34:00
|
CUST7402060
|
Airtel
| 725
|
My SIM card is not working. It shows no service.
|
AGENT531
|
negative
| false
| true
|
CALL00000117
| 2025-09-11T15:19:00
|
CUST5933799
|
MTN
| 103
|
How do I stop these annoying promotional messages?
|
AGENT846
|
negative
| true
| false
|
CALL00000118
| 2025-09-07T19:23:00
|
CUST8392072
|
9mobile
| 80
|
I want to port my number to another network. What's the process?
|
AGENT326
|
neutral
| true
| true
|
CALL00000119
| 2025-09-07T16:22:00
|
CUST6335253
|
Glo
| 837
|
I was promised 4G network but I'm only getting 3G.
|
AGENT489
|
neutral
| false
| false
|
CALL00000120
| 2025-09-05T11:42:00
|
CUST5496183
|
MTN
| 191
|
My data finishes too quickly. I need an explanation.
|
AGENT543
|
negative
| true
| false
|
CALL00000121
| 2025-09-29T13:04:00
|
CUST8118121
|
Airtel
| 148
|
I was promised 4G network but I'm only getting 3G.
|
AGENT250
|
positive
| true
| true
|
CALL00000122
| 2025-09-20T15:28:00
|
CUST6672267
|
Glo
| 577
|
My SIM card is not working. It shows no service.
|
AGENT975
|
neutral
| true
| false
|
CALL00000123
| 2025-09-22T13:31:00
|
CUST4930550
|
Glo
| 572
|
I can't receive international calls. Please help.
|
AGENT839
|
negative
| true
| false
|
CALL00000124
| 2025-09-28T13:06:00
|
CUST7770668
|
Glo
| 343
|
My SIM card is not working. It shows no service.
|
AGENT660
|
positive
| true
| false
|
CALL00000125
| 2025-09-17T08:31:00
|
CUST9986838
|
Glo
| 372
|
Why am I being charged for services I didn't subscribe to?
|
AGENT960
|
neutral
| true
| false
|
CALL00000126
| 2025-09-02T19:28:00
|
CUST8416718
|
MTN
| 467
|
I can't receive international calls. Please help.
|
AGENT524
|
negative
| true
| false
|
CALL00000127
| 2025-09-14T18:06:00
|
CUST4218798
|
Airtel
| 553
|
I recharged 500 naira but didn't receive the data bundle.
|
AGENT218
|
neutral
| true
| false
|
CALL00000128
| 2025-09-01T18:43:00
|
CUST5547556
|
MTN
| 578
|
My SIM card is not working. It shows no service.
|
AGENT644
|
neutral
| true
| false
|
CALL00000129
| 2025-09-30T15:17:00
|
CUST7666727
|
Glo
| 481
|
My network has been very poor in Kaduna. I can't make calls or browse.
|
AGENT967
|
positive
| false
| false
|
CALL00000130
| 2025-09-19T17:47:00
|
CUST3992427
|
MTN
| 405
|
I want to port my number to another network. What's the process?
|
AGENT462
|
negative
| false
| true
|
CALL00000131
| 2025-09-24T08:48:00
|
CUST9248958
|
Airtel
| 681
|
I was promised 4G network but I'm only getting 3G.
|
AGENT745
|
positive
| true
| false
|
CALL00000132
| 2025-09-02T19:56:00
|
CUST2692380
|
MTN
| 235
|
Why am I being charged for services I didn't subscribe to?
|
AGENT741
|
negative
| true
| true
|
CALL00000133
| 2025-09-26T13:09:00
|
CUST8240974
|
MTN
| 436
|
How do I stop these annoying promotional messages?
|
AGENT968
|
positive
| true
| false
|
CALL00000134
| 2025-09-03T15:13:00
|
CUST6737572
|
Glo
| 453
|
I can't receive international calls. Please help.
|
AGENT774
|
negative
| true
| false
|
CALL00000135
| 2025-09-21T15:44:00
|
CUST2490900
|
MTN
| 760
|
I want to port my number to another network. What's the process?
|
AGENT347
|
negative
| true
| false
|
CALL00000136
| 2025-09-18T08:59:00
|
CUST3946774
|
Airtel
| 672
|
How do I stop these annoying promotional messages?
|
AGENT163
|
negative
| true
| false
|
CALL00000137
| 2025-09-06T15:50:00
|
CUST5894810
|
9mobile
| 247
|
I can't receive international calls. Please help.
|
AGENT215
|
negative
| true
| false
|
CALL00000138
| 2025-09-16T10:53:00
|
CUST2426992
|
Glo
| 243
|
I recharged 1000 naira but didn't receive the data bundle.
|
AGENT118
|
neutral
| false
| false
|
CALL00000139
| 2025-09-13T18:32:00
|
CUST8594091
|
Airtel
| 269
|
My bill is too high this month. I need a breakdown.
|
AGENT236
|
negative
| false
| false
|
CALL00000140
| 2025-09-04T14:32:00
|
CUST6499891
|
MTN
| 856
|
My network has been very poor in Abuja. I can't make calls or browse.
|
AGENT783
|
negative
| true
| false
|
CALL00000141
| 2025-09-07T19:04:00
|
CUST8217040
|
Glo
| 804
|
I can't receive international calls. Please help.
|
AGENT389
|
neutral
| true
| false
|
CALL00000142
| 2025-09-28T09:24:00
|
CUST3894648
|
MTN
| 126
|
My data finishes too quickly. I need an explanation.
|
AGENT711
|
negative
| false
| false
|
CALL00000143
| 2025-09-14T14:54:00
|
CUST4102188
|
Airtel
| 327
|
Why am I being charged for services I didn't subscribe to?
|
AGENT140
|
neutral
| false
| true
|
CALL00000144
| 2025-09-05T19:42:00
|
CUST9603172
|
Glo
| 139
|
My network has been very poor in Abuja. I can't make calls or browse.
|
AGENT979
|
neutral
| true
| false
|
CALL00000145
| 2025-09-30T18:13:00
|
CUST4328341
|
MTN
| 401
|
Why am I being charged for services I didn't subscribe to?
|
AGENT818
|
negative
| false
| false
|
CALL00000146
| 2025-09-10T11:53:00
|
CUST3533760
|
MTN
| 440
|
How do I stop these annoying promotional messages?
|
AGENT910
|
neutral
| true
| false
|
CALL00000147
| 2025-09-14T16:18:00
|
CUST5005795
|
MTN
| 106
|
Why am I being charged for services I didn't subscribe to?
|
AGENT237
|
neutral
| true
| false
|
CALL00000148
| 2025-09-29T16:12:00
|
CUST1355721
|
Airtel
| 846
|
I was promised 4G network but I'm only getting 3G.
|
AGENT536
|
positive
| true
| false
|
CALL00000149
| 2025-09-27T19:58:00
|
CUST1364539
|
MTN
| 471
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT108
|
neutral
| true
| true
|
CALL00000150
| 2025-09-04T14:59:00
|
CUST2818032
|
Glo
| 686
|
My data finishes too quickly. I need an explanation.
|
AGENT589
|
negative
| true
| false
|
CALL00000151
| 2025-09-25T08:48:00
|
CUST9426103
|
MTN
| 467
|
Why am I being charged for services I didn't subscribe to?
|
AGENT885
|
negative
| true
| true
|
CALL00000152
| 2025-09-14T18:58:00
|
CUST8755241
|
MTN
| 226
|
I want to port my number to another network. What's the process?
|
AGENT387
|
neutral
| true
| false
|
CALL00000153
| 2025-09-13T12:47:00
|
CUST9403428
|
9mobile
| 356
|
I was promised 4G network but I'm only getting 3G.
|
AGENT328
|
neutral
| true
| false
|
CALL00000154
| 2025-09-08T12:39:00
|
CUST7482488
|
MTN
| 63
|
I can't receive international calls. Please help.
|
AGENT751
|
neutral
| true
| false
|
CALL00000155
| 2025-09-25T13:43:00
|
CUST1617937
|
Glo
| 818
|
How do I stop these annoying promotional messages?
|
AGENT516
|
negative
| false
| false
|
CALL00000156
| 2025-09-12T15:31:00
|
CUST9489777
|
MTN
| 316
|
I recharged 500 naira but didn't receive the data bundle.
|
AGENT908
|
neutral
| true
| false
|
CALL00000157
| 2025-09-24T13:31:00
|
CUST3196782
|
MTN
| 444
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT642
|
negative
| true
| false
|
CALL00000158
| 2025-09-19T20:17:00
|
CUST2795939
|
MTN
| 568
|
My SIM card is not working. It shows no service.
|
AGENT854
|
neutral
| true
| false
|
CALL00000159
| 2025-09-23T11:52:00
|
CUST3490666
|
Airtel
| 612
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT694
|
neutral
| true
| false
|
CALL00000160
| 2025-09-26T17:29:00
|
CUST4354897
|
Glo
| 798
|
My data finishes too quickly. I need an explanation.
|
AGENT834
|
negative
| false
| true
|
CALL00000161
| 2025-09-22T17:24:00
|
CUST1425547
|
Glo
| 790
|
My network has been very poor in Port Harcourt. I can't make calls or browse.
|
AGENT377
|
negative
| false
| false
|
CALL00000162
| 2025-09-16T15:15:00
|
CUST9107057
|
MTN
| 145
|
I recharged 1000 naira but didn't receive the data bundle.
|
AGENT259
|
neutral
| false
| false
|
CALL00000163
| 2025-09-17T14:22:00
|
CUST3907778
|
Airtel
| 322
|
Why am I being charged for services I didn't subscribe to?
|
AGENT439
|
neutral
| false
| true
|
CALL00000164
| 2025-10-01T15:23:00
|
CUST2705849
|
9mobile
| 232
|
My SIM card is not working. It shows no service.
|
AGENT772
|
negative
| false
| false
|
CALL00000165
| 2025-09-18T09:17:00
|
CUST7270169
|
MTN
| 511
|
Why am I being charged for services I didn't subscribe to?
|
AGENT401
|
neutral
| true
| false
|
CALL00000166
| 2025-09-18T13:52:00
|
CUST5234587
|
Airtel
| 632
|
My bill is too high this month. I need a breakdown.
|
AGENT535
|
negative
| true
| false
|
CALL00000167
| 2025-09-20T13:54:00
|
CUST1647174
|
Airtel
| 847
|
I recharged 500 naira but didn't receive the data bundle.
|
AGENT968
|
negative
| true
| false
|
CALL00000168
| 2025-09-16T09:06:00
|
CUST7271505
|
Airtel
| 278
|
My data finishes too quickly. I need an explanation.
|
AGENT715
|
negative
| false
| false
|
CALL00000169
| 2025-09-10T10:10:00
|
CUST3439930
|
Airtel
| 221
|
My SIM card is not working. It shows no service.
|
AGENT449
|
neutral
| true
| false
|
CALL00000170
| 2025-09-25T14:21:00
|
CUST1699365
|
MTN
| 765
|
My bill is too high this month. I need a breakdown.
|
AGENT303
|
neutral
| true
| true
|
CALL00000171
| 2025-09-18T18:12:00
|
CUST9849337
|
MTN
| 676
|
How do I stop these annoying promotional messages?
|
AGENT757
|
negative
| true
| false
|
CALL00000172
| 2025-09-19T16:15:00
|
CUST1548074
|
Glo
| 502
|
I want to port my number to another network. What's the process?
|
AGENT317
|
neutral
| false
| false
|
CALL00000173
| 2025-09-16T16:07:00
|
CUST3450798
|
Glo
| 170
|
How do I stop these annoying promotional messages?
|
AGENT262
|
negative
| false
| false
|
CALL00000174
| 2025-09-18T15:44:00
|
CUST6310156
|
MTN
| 516
|
My network has been very poor in Kano. I can't make calls or browse.
|
AGENT492
|
negative
| false
| false
|
CALL00000175
| 2025-09-26T17:50:00
|
CUST5753191
|
Glo
| 713
|
Why am I being charged for services I didn't subscribe to?
|
AGENT448
|
negative
| false
| false
|
CALL00000176
| 2025-09-16T11:47:00
|
CUST8064930
|
Glo
| 812
|
I can't receive international calls. Please help.
|
AGENT132
|
negative
| false
| false
|
CALL00000177
| 2025-09-14T19:19:00
|
CUST6435860
|
MTN
| 300
|
I can't receive international calls. Please help.
|
AGENT987
|
negative
| false
| false
|
CALL00000178
| 2025-09-23T12:17:00
|
CUST5511012
|
MTN
| 221
|
I can't receive international calls. Please help.
|
AGENT242
|
neutral
| true
| false
|
CALL00000179
| 2025-09-07T20:43:00
|
CUST1463931
|
Glo
| 539
|
My bill is too high this month. I need a breakdown.
|
AGENT413
|
negative
| true
| false
|
CALL00000180
| 2025-09-22T15:55:00
|
CUST1928597
|
9mobile
| 113
|
How do I stop these annoying promotional messages?
|
AGENT883
|
neutral
| true
| true
|
CALL00000181
| 2025-09-20T17:44:00
|
CUST4079049
|
Glo
| 467
|
My bill is too high this month. I need a breakdown.
|
AGENT653
|
negative
| false
| false
|
CALL00000182
| 2025-09-27T16:40:00
|
CUST4409939
|
MTN
| 74
|
I want to port my number to another network. What's the process?
|
AGENT137
|
neutral
| true
| false
|
CALL00000183
| 2025-09-04T12:25:00
|
CUST1804693
|
MTN
| 570
|
I recharged 2000 naira but didn't receive the data bundle.
|
AGENT470
|
negative
| false
| false
|
CALL00000184
| 2025-10-01T20:22:00
|
CUST3033142
|
MTN
| 718
|
My SIM card is not working. It shows no service.
|
AGENT227
|
neutral
| true
| false
|
CALL00000185
| 2025-09-12T20:04:00
|
CUST2549374
|
MTN
| 72
|
My network has been very poor in Abuja. I can't make calls or browse.
|
AGENT451
|
neutral
| true
| false
|
CALL00000186
| 2025-09-19T08:02:00
|
CUST9562429
|
Airtel
| 762
|
Why am I being charged for services I didn't subscribe to?
|
AGENT736
|
negative
| false
| false
|
CALL00000187
| 2025-09-18T08:04:00
|
CUST7558211
|
Airtel
| 605
|
I can't receive international calls. Please help.
|
AGENT289
|
negative
| true
| false
|
CALL00000188
| 2025-09-28T12:36:00
|
CUST1338011
|
9mobile
| 298
|
My SIM card is not working. It shows no service.
|
AGENT176
|
negative
| true
| false
|
CALL00000189
| 2025-09-25T18:52:00
|
CUST4998093
|
Glo
| 350
|
I want to port my number to another network. What's the process?
|
AGENT894
|
neutral
| true
| false
|
CALL00000190
| 2025-09-13T09:48:00
|
CUST3831891
|
MTN
| 759
|
My data finishes too quickly. I need an explanation.
|
AGENT379
|
neutral
| true
| false
|
CALL00000191
| 2025-09-14T17:46:00
|
CUST4118688
|
MTN
| 823
|
I want to port my number to another network. What's the process?
|
AGENT879
|
neutral
| true
| false
|
CALL00000192
| 2025-09-12T13:18:00
|
CUST8826283
|
MTN
| 413
|
I want to port my number to another network. What's the process?
|
AGENT237
|
positive
| true
| false
|
CALL00000193
| 2025-09-04T13:09:00
|
CUST8230668
|
MTN
| 367
|
I can't receive international calls. Please help.
|
AGENT713
|
neutral
| true
| true
|
CALL00000194
| 2025-09-13T12:09:00
|
CUST1980381
|
MTN
| 421
|
My network has been very poor in Enugu. I can't make calls or browse.
|
AGENT766
|
neutral
| false
| false
|
CALL00000195
| 2025-09-29T14:03:00
|
CUST6213648
|
MTN
| 754
|
My data finishes too quickly. I need an explanation.
|
AGENT988
|
positive
| false
| false
|
CALL00000196
| 2025-09-20T08:46:00
|
CUST9361712
|
Airtel
| 602
|
I recharged 2000 naira but didn't receive the data bundle.
|
AGENT921
|
negative
| true
| false
|
CALL00000197
| 2025-09-28T15:53:00
|
CUST5185426
|
9mobile
| 277
|
My network has been very poor in Lagos. I can't make calls or browse.
|
AGENT824
|
positive
| true
| false
|
CALL00000198
| 2025-09-03T08:15:00
|
CUST5933975
|
Glo
| 302
|
My network has been very poor in Ibadan. I can't make calls or browse.
|
AGENT814
|
neutral
| true
| false
|
CALL00000199
| 2025-09-10T14:22:00
|
CUST5758494
|
Glo
| 467
|
My bill is too high this month. I need a breakdown.
|
AGENT904
|
negative
| true
| false
|
CALL00000200
| 2025-09-24T10:36:00
|
CUST4175368
|
Glo
| 351
|
My bill is too high this month. I need a breakdown.
|
AGENT928
|
positive
| true
| false
|
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