call_id
stringlengths 12
12
| timestamp
timestamp[ns]date 2025-09-01 08:00:00
2025-10-01 20:59:00
| customer_id
stringlengths 11
11
| operator
stringclasses 4
values | call_duration_seconds
int64 60
900
| customer_transcript
stringclasses 29
values | agent_id
stringclasses 900
values | sentiment
stringclasses 3
values | issue_resolved
bool 2
classes | escalated
bool 2
classes |
|---|---|---|---|---|---|---|---|---|---|
CALL00000301
| 2025-09-25T10:12:00
|
CUST6117397
|
MTN
| 860
|
My data finishes too quickly. I need an explanation.
|
AGENT175
|
negative
| true
| false
|
CALL00000302
| 2025-09-22T15:43:00
|
CUST1127234
|
MTN
| 519
|
I can't receive international calls. Please help.
|
AGENT664
|
neutral
| true
| false
|
CALL00000303
| 2025-09-03T16:14:00
|
CUST2678850
|
Glo
| 629
|
How do I stop these annoying promotional messages?
|
AGENT133
|
positive
| false
| false
|
CALL00000304
| 2025-09-23T20:17:00
|
CUST3964440
|
MTN
| 785
|
How do I stop these annoying promotional messages?
|
AGENT649
|
negative
| false
| true
|
CALL00000305
| 2025-09-02T16:05:00
|
CUST6716263
|
Glo
| 770
|
I was promised 4G network but I'm only getting 3G.
|
AGENT364
|
negative
| true
| false
|
CALL00000306
| 2025-09-06T18:50:00
|
CUST4490325
|
MTN
| 182
|
How do I stop these annoying promotional messages?
|
AGENT387
|
neutral
| true
| false
|
CALL00000307
| 2025-09-26T13:57:00
|
CUST9420172
|
Glo
| 512
|
I can't receive international calls. Please help.
|
AGENT514
|
positive
| false
| false
|
CALL00000308
| 2025-09-03T14:11:00
|
CUST4647414
|
Airtel
| 838
|
My data finishes too quickly. I need an explanation.
|
AGENT101
|
neutral
| false
| true
|
CALL00000309
| 2025-09-12T18:14:00
|
CUST9051981
|
MTN
| 702
|
My data finishes too quickly. I need an explanation.
|
AGENT848
|
neutral
| true
| true
|
CALL00000310
| 2025-09-18T11:10:00
|
CUST9428415
|
MTN
| 800
|
Why am I being charged for services I didn't subscribe to?
|
AGENT135
|
positive
| true
| false
|
CALL00000311
| 2025-09-02T09:01:00
|
CUST1793849
|
MTN
| 598
|
I was promised 4G network but I'm only getting 3G.
|
AGENT301
|
negative
| true
| false
|
CALL00000312
| 2025-09-02T19:01:00
|
CUST8144514
|
Glo
| 619
|
I recharged 2000 naira but didn't receive the data bundle.
|
AGENT803
|
negative
| true
| true
|
CALL00000313
| 2025-09-20T15:49:00
|
CUST2033783
|
MTN
| 857
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT727
|
positive
| true
| true
|
CALL00000314
| 2025-09-15T15:38:00
|
CUST2444424
|
9mobile
| 107
|
My SIM card is not working. It shows no service.
|
AGENT989
|
neutral
| true
| false
|
CALL00000315
| 2025-09-07T14:24:00
|
CUST3371777
|
MTN
| 211
|
I can't receive international calls. Please help.
|
AGENT563
|
positive
| true
| false
|
CALL00000316
| 2025-09-18T20:17:00
|
CUST4518916
|
Glo
| 436
|
How do I stop these annoying promotional messages?
|
AGENT916
|
negative
| false
| true
|
CALL00000317
| 2025-09-24T16:03:00
|
CUST3039378
|
9mobile
| 721
|
My data finishes too quickly. I need an explanation.
|
AGENT467
|
negative
| true
| false
|
CALL00000318
| 2025-09-25T13:47:00
|
CUST5657278
|
Glo
| 617
|
Why am I being charged for services I didn't subscribe to?
|
AGENT195
|
positive
| true
| false
|
CALL00000319
| 2025-09-29T20:21:00
|
CUST5636014
|
MTN
| 609
|
I was promised 4G network but I'm only getting 3G.
|
AGENT692
|
neutral
| true
| false
|
CALL00000320
| 2025-09-30T20:50:00
|
CUST2509877
|
Airtel
| 458
|
Why am I being charged for services I didn't subscribe to?
|
AGENT201
|
negative
| true
| false
|
CALL00000321
| 2025-09-08T15:30:00
|
CUST7104026
|
MTN
| 469
|
How do I stop these annoying promotional messages?
|
AGENT718
|
positive
| true
| false
|
CALL00000322
| 2025-09-13T15:59:00
|
CUST6642585
|
Airtel
| 73
|
My SIM card is not working. It shows no service.
|
AGENT626
|
negative
| true
| false
|
CALL00000323
| 2025-09-14T10:02:00
|
CUST1178353
|
9mobile
| 353
|
My bill is too high this month. I need a breakdown.
|
AGENT933
|
negative
| true
| false
|
CALL00000324
| 2025-09-29T17:06:00
|
CUST6838100
|
Glo
| 711
|
Why am I being charged for services I didn't subscribe to?
|
AGENT619
|
positive
| true
| false
|
CALL00000325
| 2025-09-14T18:24:00
|
CUST4612782
|
MTN
| 718
|
My bill is too high this month. I need a breakdown.
|
AGENT816
|
neutral
| true
| true
|
CALL00000326
| 2025-09-09T09:53:00
|
CUST9519890
|
Airtel
| 767
|
Why am I being charged for services I didn't subscribe to?
|
AGENT372
|
neutral
| true
| false
|
CALL00000327
| 2025-09-25T20:13:00
|
CUST8390865
|
MTN
| 272
|
Why am I being charged for services I didn't subscribe to?
|
AGENT665
|
negative
| true
| false
|
CALL00000328
| 2025-09-25T19:33:00
|
CUST2532065
|
MTN
| 444
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT866
|
negative
| true
| false
|
CALL00000329
| 2025-09-30T11:39:00
|
CUST9979824
|
MTN
| 426
|
I want to port my number to another network. What's the process?
|
AGENT819
|
neutral
| true
| true
|
CALL00000330
| 2025-09-12T19:34:00
|
CUST1648814
|
Airtel
| 657
|
I want to port my number to another network. What's the process?
|
AGENT616
|
negative
| false
| false
|
CALL00000331
| 2025-09-18T11:10:00
|
CUST1223758
|
Airtel
| 420
|
My bill is too high this month. I need a breakdown.
|
AGENT578
|
neutral
| true
| false
|
CALL00000332
| 2025-09-27T12:01:00
|
CUST2048082
|
Airtel
| 200
|
I was promised 4G network but I'm only getting 3G.
|
AGENT174
|
positive
| true
| false
|
CALL00000333
| 2025-09-01T18:03:00
|
CUST5021592
|
MTN
| 387
|
I can't receive international calls. Please help.
|
AGENT835
|
neutral
| true
| true
|
CALL00000334
| 2025-09-28T11:33:00
|
CUST8808740
|
Airtel
| 550
|
My network has been very poor in Lagos. I can't make calls or browse.
|
AGENT275
|
negative
| true
| false
|
CALL00000335
| 2025-09-08T10:41:00
|
CUST4714798
|
Glo
| 367
|
I want to port my number to another network. What's the process?
|
AGENT271
|
neutral
| false
| false
|
CALL00000336
| 2025-09-18T18:05:00
|
CUST4395630
|
9mobile
| 584
|
My bill is too high this month. I need a breakdown.
|
AGENT104
|
neutral
| false
| false
|
CALL00000337
| 2025-09-29T11:45:00
|
CUST8132242
|
MTN
| 755
|
I was promised 4G network but I'm only getting 3G.
|
AGENT601
|
negative
| true
| false
|
CALL00000338
| 2025-09-14T14:32:00
|
CUST8607165
|
Airtel
| 192
|
My data finishes too quickly. I need an explanation.
|
AGENT962
|
neutral
| true
| false
|
CALL00000339
| 2025-09-02T14:49:00
|
CUST5752368
|
MTN
| 518
|
My network has been very poor in Kaduna. I can't make calls or browse.
|
AGENT985
|
negative
| true
| false
|
CALL00000340
| 2025-09-20T20:47:00
|
CUST4328423
|
MTN
| 169
|
My SIM card is not working. It shows no service.
|
AGENT670
|
negative
| true
| false
|
CALL00000341
| 2025-09-24T11:01:00
|
CUST6266426
|
MTN
| 212
|
How do I stop these annoying promotional messages?
|
AGENT999
|
negative
| true
| false
|
CALL00000342
| 2025-09-22T11:30:00
|
CUST3027722
|
MTN
| 129
|
My network has been very poor in Abeokuta. I can't make calls or browse.
|
AGENT954
|
negative
| false
| true
|
CALL00000343
| 2025-09-04T14:41:00
|
CUST3870956
|
Glo
| 298
|
My data finishes too quickly. I need an explanation.
|
AGENT251
|
neutral
| true
| true
|
CALL00000344
| 2025-09-06T12:53:00
|
CUST4316119
|
MTN
| 262
|
How do I stop these annoying promotional messages?
|
AGENT873
|
neutral
| true
| true
|
CALL00000345
| 2025-09-28T17:04:00
|
CUST2535151
|
9mobile
| 420
|
My network has been very poor in Kano. I can't make calls or browse.
|
AGENT615
|
neutral
| true
| false
|
CALL00000346
| 2025-09-21T09:05:00
|
CUST2779420
|
Glo
| 660
|
I was promised 4G network but I'm only getting 3G.
|
AGENT883
|
negative
| false
| false
|
CALL00000347
| 2025-09-06T10:51:00
|
CUST5096195
|
MTN
| 748
|
I recharged 200 naira but didn't receive the data bundle.
|
AGENT762
|
negative
| true
| false
|
CALL00000348
| 2025-09-05T16:39:00
|
CUST2087990
|
Glo
| 881
|
My SIM card is not working. It shows no service.
|
AGENT925
|
negative
| true
| false
|
CALL00000349
| 2025-09-08T16:21:00
|
CUST1151117
|
MTN
| 664
|
I want to port my number to another network. What's the process?
|
AGENT871
|
neutral
| true
| false
|
CALL00000350
| 2025-09-30T18:01:00
|
CUST4210511
|
Glo
| 521
|
I want to port my number to another network. What's the process?
|
AGENT614
|
negative
| false
| false
|
CALL00000351
| 2025-09-07T19:32:00
|
CUST8822088
|
MTN
| 492
|
I was promised 4G network but I'm only getting 3G.
|
AGENT778
|
neutral
| false
| false
|
CALL00000352
| 2025-09-12T16:03:00
|
CUST1336749
|
Airtel
| 462
|
My data finishes too quickly. I need an explanation.
|
AGENT404
|
negative
| true
| false
|
CALL00000353
| 2025-09-14T13:17:00
|
CUST7788272
|
Airtel
| 240
|
My data finishes too quickly. I need an explanation.
|
AGENT202
|
positive
| false
| false
|
CALL00000354
| 2025-10-01T17:20:00
|
CUST5316288
|
Glo
| 133
|
Why am I being charged for services I didn't subscribe to?
|
AGENT741
|
neutral
| true
| true
|
CALL00000355
| 2025-09-27T17:15:00
|
CUST6086347
|
MTN
| 596
|
I want to port my number to another network. What's the process?
|
AGENT800
|
positive
| true
| false
|
CALL00000356
| 2025-09-10T08:25:00
|
CUST9044765
|
Airtel
| 368
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT636
|
negative
| true
| false
|
CALL00000357
| 2025-09-20T17:58:00
|
CUST6327056
|
MTN
| 397
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT626
|
negative
| true
| false
|
CALL00000358
| 2025-09-29T14:00:00
|
CUST6026528
|
MTN
| 108
|
I can't receive international calls. Please help.
|
AGENT697
|
negative
| true
| true
|
CALL00000359
| 2025-09-04T13:10:00
|
CUST2567689
|
Airtel
| 850
|
Why am I being charged for services I didn't subscribe to?
|
AGENT381
|
neutral
| false
| false
|
CALL00000360
| 2025-09-03T17:55:00
|
CUST9032716
|
MTN
| 382
|
My SIM card is not working. It shows no service.
|
AGENT592
|
negative
| false
| false
|
CALL00000361
| 2025-09-15T14:34:00
|
CUST6432918
|
9mobile
| 226
|
I recharged 200 naira but didn't receive the data bundle.
|
AGENT468
|
negative
| false
| false
|
CALL00000362
| 2025-09-24T15:55:00
|
CUST7427873
|
MTN
| 277
|
My SIM card is not working. It shows no service.
|
AGENT276
|
neutral
| true
| true
|
CALL00000363
| 2025-10-01T20:14:00
|
CUST3720254
|
Glo
| 590
|
I want to port my number to another network. What's the process?
|
AGENT652
|
positive
| true
| false
|
CALL00000364
| 2025-09-12T18:17:00
|
CUST2968477
|
Glo
| 136
|
I was promised 4G network but I'm only getting 3G.
|
AGENT406
|
positive
| true
| false
|
CALL00000365
| 2025-09-02T18:43:00
|
CUST6419084
|
MTN
| 768
|
Why am I being charged for services I didn't subscribe to?
|
AGENT423
|
negative
| true
| false
|
CALL00000366
| 2025-09-15T10:13:00
|
CUST8187908
|
MTN
| 739
|
How do I stop these annoying promotional messages?
|
AGENT240
|
positive
| true
| false
|
CALL00000367
| 2025-09-06T18:17:00
|
CUST4173999
|
Airtel
| 622
|
Why am I being charged for services I didn't subscribe to?
|
AGENT541
|
positive
| false
| false
|
CALL00000368
| 2025-09-13T11:33:00
|
CUST9578930
|
MTN
| 90
|
My SIM card is not working. It shows no service.
|
AGENT978
|
negative
| true
| false
|
CALL00000369
| 2025-09-13T15:38:00
|
CUST2426797
|
MTN
| 438
|
I recharged 1000 naira but didn't receive the data bundle.
|
AGENT278
|
positive
| true
| false
|
CALL00000370
| 2025-09-28T08:56:00
|
CUST3121534
|
Airtel
| 865
|
My network has been very poor in Jos. I can't make calls or browse.
|
AGENT285
|
negative
| true
| false
|
CALL00000371
| 2025-09-18T16:24:00
|
CUST1649065
|
Glo
| 442
|
My data finishes too quickly. I need an explanation.
|
AGENT937
|
positive
| true
| false
|
CALL00000372
| 2025-09-17T13:05:00
|
CUST2724635
|
9mobile
| 278
|
I want to port my number to another network. What's the process?
|
AGENT756
|
negative
| true
| false
|
CALL00000373
| 2025-09-01T18:28:00
|
CUST3429282
|
Airtel
| 204
|
Why am I being charged for services I didn't subscribe to?
|
AGENT420
|
positive
| true
| false
|
CALL00000374
| 2025-09-26T19:27:00
|
CUST8066324
|
Airtel
| 713
|
How do I stop these annoying promotional messages?
|
AGENT275
|
negative
| false
| false
|
CALL00000375
| 2025-09-06T11:05:00
|
CUST2566270
|
MTN
| 885
|
How do I stop these annoying promotional messages?
|
AGENT239
|
negative
| false
| true
|
CALL00000376
| 2025-09-29T08:09:00
|
CUST9401781
|
MTN
| 868
|
I can't receive international calls. Please help.
|
AGENT523
|
positive
| true
| false
|
CALL00000377
| 2025-09-17T20:45:00
|
CUST8621352
|
Glo
| 176
|
How do I stop these annoying promotional messages?
|
AGENT842
|
negative
| false
| false
|
CALL00000378
| 2025-09-09T10:50:00
|
CUST7260073
|
Glo
| 559
|
My network has been very poor in Onitsha. I can't make calls or browse.
|
AGENT585
|
negative
| true
| true
|
CALL00000379
| 2025-09-27T13:29:00
|
CUST3623722
|
Airtel
| 296
|
How do I stop these annoying promotional messages?
|
AGENT513
|
negative
| false
| false
|
CALL00000380
| 2025-09-21T12:38:00
|
CUST1690805
|
Airtel
| 261
|
My SIM card is not working. It shows no service.
|
AGENT681
|
positive
| true
| false
|
CALL00000381
| 2025-09-19T09:57:00
|
CUST8053341
|
Airtel
| 700
|
I want to port my number to another network. What's the process?
|
AGENT970
|
negative
| true
| false
|
CALL00000382
| 2025-09-13T20:33:00
|
CUST2336903
|
Glo
| 223
|
I can't receive international calls. Please help.
|
AGENT285
|
positive
| false
| false
|
CALL00000383
| 2025-09-18T20:10:00
|
CUST4030064
|
Glo
| 595
|
I was promised 4G network but I'm only getting 3G.
|
AGENT276
|
negative
| false
| false
|
CALL00000384
| 2025-09-14T20:34:00
|
CUST3277234
|
MTN
| 657
|
My SIM card is not working. It shows no service.
|
AGENT164
|
positive
| true
| false
|
CALL00000385
| 2025-09-20T13:32:00
|
CUST3966030
|
9mobile
| 129
|
My data finishes too quickly. I need an explanation.
|
AGENT836
|
negative
| false
| true
|
CALL00000386
| 2025-09-01T15:34:00
|
CUST8797037
|
MTN
| 582
|
I can't receive international calls. Please help.
|
AGENT683
|
positive
| true
| false
|
CALL00000387
| 2025-09-06T15:20:00
|
CUST5790061
|
MTN
| 815
|
I can't receive international calls. Please help.
|
AGENT871
|
neutral
| true
| false
|
CALL00000388
| 2025-09-06T16:43:00
|
CUST7170253
|
MTN
| 95
|
My network has been very poor in Kaduna. I can't make calls or browse.
|
AGENT855
|
negative
| true
| false
|
CALL00000389
| 2025-09-27T09:54:00
|
CUST4938925
|
MTN
| 728
|
My network has been very poor in Onitsha. I can't make calls or browse.
|
AGENT550
|
negative
| true
| false
|
CALL00000390
| 2025-09-10T11:30:00
|
CUST2998337
|
MTN
| 156
|
My bill is too high this month. I need a breakdown.
|
AGENT986
|
positive
| true
| false
|
CALL00000391
| 2025-09-21T12:45:00
|
CUST1577244
|
MTN
| 726
|
My network has been very poor in Abuja. I can't make calls or browse.
|
AGENT431
|
positive
| true
| false
|
CALL00000392
| 2025-09-12T09:45:00
|
CUST5532603
|
MTN
| 73
|
My data finishes too quickly. I need an explanation.
|
AGENT548
|
neutral
| true
| true
|
CALL00000393
| 2025-09-13T12:06:00
|
CUST1827000
|
Airtel
| 105
|
My SIM card is not working. It shows no service.
|
AGENT336
|
negative
| true
| false
|
CALL00000394
| 2025-09-02T08:15:00
|
CUST7183886
|
MTN
| 151
|
My SIM card is not working. It shows no service.
|
AGENT250
|
neutral
| false
| false
|
CALL00000395
| 2025-09-27T15:07:00
|
CUST3467616
|
Glo
| 841
|
My network has been very poor in Ilorin. I can't make calls or browse.
|
AGENT137
|
positive
| true
| false
|
CALL00000396
| 2025-09-03T11:39:00
|
CUST9173923
|
Glo
| 166
|
My SIM card is not working. It shows no service.
|
AGENT400
|
neutral
| true
| false
|
CALL00000397
| 2025-09-26T11:49:00
|
CUST6450233
|
Airtel
| 293
|
My bill is too high this month. I need a breakdown.
|
AGENT651
|
negative
| false
| false
|
CALL00000398
| 2025-09-11T14:06:00
|
CUST8069835
|
MTN
| 193
|
I was promised 4G network but I'm only getting 3G.
|
AGENT957
|
neutral
| false
| false
|
CALL00000399
| 2025-09-11T08:59:00
|
CUST4287001
|
Airtel
| 109
|
I was promised 4G network but I'm only getting 3G.
|
AGENT838
|
negative
| false
| false
|
CALL00000400
| 2025-09-15T13:23:00
|
CUST2922734
|
9mobile
| 734
|
My SIM card is not working. It shows no service.
|
AGENT945
|
neutral
| false
| false
|
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