call_id
stringlengths 12
12
| timestamp
timestamp[ns]date 2025-09-01 08:00:00
2025-10-01 20:59:00
| customer_id
stringlengths 11
11
| operator
stringclasses 4
values | call_duration_seconds
int64 60
900
| customer_transcript
stringclasses 29
values | agent_id
stringclasses 900
values | sentiment
stringclasses 3
values | issue_resolved
bool 2
classes | escalated
bool 2
classes |
|---|---|---|---|---|---|---|---|---|---|
CALL00000501
| 2025-09-19T12:28:00
|
CUST1430058
|
MTN
| 837
|
I recharged 500 naira but didn't receive the data bundle.
|
AGENT378
|
positive
| true
| false
|
CALL00000502
| 2025-09-28T13:52:00
|
CUST4207263
|
9mobile
| 335
|
I was promised 4G network but I'm only getting 3G.
|
AGENT902
|
neutral
| false
| false
|
CALL00000503
| 2025-09-26T12:46:00
|
CUST1551528
|
MTN
| 68
|
I recharged 500 naira but didn't receive the data bundle.
|
AGENT763
|
positive
| true
| false
|
CALL00000504
| 2025-09-05T17:16:00
|
CUST8942098
|
Airtel
| 380
|
My network has been very poor in Enugu. I can't make calls or browse.
|
AGENT622
|
negative
| true
| false
|
CALL00000505
| 2025-09-17T11:00:00
|
CUST9252028
|
MTN
| 784
|
My data finishes too quickly. I need an explanation.
|
AGENT343
|
negative
| true
| false
|
CALL00000506
| 2025-09-09T09:34:00
|
CUST8798529
|
Airtel
| 671
|
I can't receive international calls. Please help.
|
AGENT515
|
neutral
| true
| false
|
CALL00000507
| 2025-09-27T16:22:00
|
CUST9563181
|
MTN
| 308
|
How do I stop these annoying promotional messages?
|
AGENT839
|
negative
| true
| true
|
CALL00000508
| 2025-09-05T18:25:00
|
CUST8158394
|
MTN
| 190
|
My data finishes too quickly. I need an explanation.
|
AGENT857
|
negative
| false
| false
|
CALL00000509
| 2025-09-28T08:01:00
|
CUST8242401
|
Glo
| 599
|
My SIM card is not working. It shows no service.
|
AGENT598
|
negative
| true
| false
|
CALL00000510
| 2025-09-09T18:04:00
|
CUST6600988
|
MTN
| 425
|
My data finishes too quickly. I need an explanation.
|
AGENT596
|
negative
| true
| false
|
CALL00000511
| 2025-09-14T12:25:00
|
CUST1413998
|
Airtel
| 810
|
I can't receive international calls. Please help.
|
AGENT193
|
neutral
| false
| true
|
CALL00000512
| 2025-09-07T13:31:00
|
CUST2423412
|
Glo
| 724
|
I was promised 4G network but I'm only getting 3G.
|
AGENT800
|
positive
| true
| false
|
CALL00000513
| 2025-09-21T11:24:00
|
CUST9345583
|
Glo
| 429
|
I recharged 200 naira but didn't receive the data bundle.
|
AGENT270
|
neutral
| false
| false
|
CALL00000514
| 2025-09-16T08:20:00
|
CUST3054655
|
MTN
| 386
|
I can't receive international calls. Please help.
|
AGENT390
|
negative
| true
| false
|
CALL00000515
| 2025-09-24T19:05:00
|
CUST2641658
|
Glo
| 497
|
I want to port my number to another network. What's the process?
|
AGENT437
|
negative
| false
| false
|
CALL00000516
| 2025-09-05T19:54:00
|
CUST1912057
|
MTN
| 577
|
I recharged 500 naira but didn't receive the data bundle.
|
AGENT775
|
negative
| true
| true
|
CALL00000517
| 2025-09-15T17:19:00
|
CUST5106376
|
Glo
| 143
|
I want to port my number to another network. What's the process?
|
AGENT682
|
negative
| true
| false
|
CALL00000518
| 2025-09-24T11:52:00
|
CUST7294316
|
MTN
| 424
|
How do I stop these annoying promotional messages?
|
AGENT316
|
neutral
| true
| false
|
CALL00000519
| 2025-09-01T15:07:00
|
CUST3963060
|
Airtel
| 128
|
I recharged 200 naira but didn't receive the data bundle.
|
AGENT556
|
neutral
| true
| false
|
CALL00000520
| 2025-09-01T11:56:00
|
CUST2694416
|
Airtel
| 833
|
Why am I being charged for services I didn't subscribe to?
|
AGENT727
|
negative
| false
| false
|
CALL00000521
| 2025-09-14T13:38:00
|
CUST3146829
|
MTN
| 691
|
I can't receive international calls. Please help.
|
AGENT402
|
negative
| true
| false
|
CALL00000522
| 2025-09-07T16:51:00
|
CUST5492397
|
Glo
| 718
|
I was promised 4G network but I'm only getting 3G.
|
AGENT697
|
positive
| false
| false
|
CALL00000523
| 2025-09-08T14:08:00
|
CUST3329147
|
Glo
| 543
|
I want to port my number to another network. What's the process?
|
AGENT496
|
positive
| true
| false
|
CALL00000524
| 2025-09-04T17:51:00
|
CUST9520111
|
MTN
| 395
|
My network has been very poor in Calabar. I can't make calls or browse.
|
AGENT148
|
negative
| true
| false
|
CALL00000525
| 2025-09-26T08:53:00
|
CUST1596971
|
Airtel
| 413
|
My bill is too high this month. I need a breakdown.
|
AGENT946
|
neutral
| true
| false
|
CALL00000526
| 2025-09-28T10:15:00
|
CUST9499257
|
MTN
| 117
|
My data finishes too quickly. I need an explanation.
|
AGENT112
|
neutral
| false
| false
|
CALL00000527
| 2025-09-07T09:56:00
|
CUST7695092
|
Airtel
| 130
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT966
|
negative
| true
| false
|
CALL00000528
| 2025-09-06T13:38:00
|
CUST8359232
|
Glo
| 819
|
Why am I being charged for services I didn't subscribe to?
|
AGENT519
|
positive
| true
| false
|
CALL00000529
| 2025-09-20T11:58:00
|
CUST7575830
|
Airtel
| 73
|
My SIM card is not working. It shows no service.
|
AGENT517
|
neutral
| true
| false
|
CALL00000530
| 2025-09-29T14:03:00
|
CUST1921145
|
MTN
| 787
|
My network has been very poor in Warri. I can't make calls or browse.
|
AGENT892
|
negative
| true
| false
|
CALL00000531
| 2025-09-03T19:41:00
|
CUST2438928
|
MTN
| 858
|
I want to port my number to another network. What's the process?
|
AGENT242
|
negative
| false
| false
|
CALL00000532
| 2025-09-17T09:00:00
|
CUST7215779
|
Airtel
| 895
|
My bill is too high this month. I need a breakdown.
|
AGENT719
|
negative
| true
| false
|
CALL00000533
| 2025-09-06T19:14:00
|
CUST7596682
|
MTN
| 198
|
Why am I being charged for services I didn't subscribe to?
|
AGENT125
|
negative
| false
| true
|
CALL00000534
| 2025-10-01T10:31:00
|
CUST5276956
|
Airtel
| 741
|
Why am I being charged for services I didn't subscribe to?
|
AGENT667
|
negative
| true
| false
|
CALL00000535
| 2025-09-15T10:43:00
|
CUST6873573
|
Glo
| 483
|
My SIM card is not working. It shows no service.
|
AGENT757
|
negative
| true
| false
|
CALL00000536
| 2025-09-14T15:28:00
|
CUST5183170
|
MTN
| 113
|
I want to port my number to another network. What's the process?
|
AGENT856
|
negative
| true
| false
|
CALL00000537
| 2025-09-28T14:00:00
|
CUST7425170
|
Airtel
| 108
|
My SIM card is not working. It shows no service.
|
AGENT186
|
neutral
| true
| false
|
CALL00000538
| 2025-09-19T15:15:00
|
CUST1404509
|
Glo
| 712
|
My SIM card is not working. It shows no service.
|
AGENT395
|
neutral
| true
| false
|
CALL00000539
| 2025-09-18T12:02:00
|
CUST8741761
|
Glo
| 81
|
I want to port my number to another network. What's the process?
|
AGENT497
|
negative
| true
| false
|
CALL00000540
| 2025-09-24T17:58:00
|
CUST8288830
|
Airtel
| 535
|
How do I stop these annoying promotional messages?
|
AGENT514
|
negative
| true
| false
|
CALL00000541
| 2025-09-08T10:41:00
|
CUST2156752
|
Airtel
| 572
|
My bill is too high this month. I need a breakdown.
|
AGENT457
|
negative
| true
| false
|
CALL00000542
| 2025-09-01T20:43:00
|
CUST5008910
|
Airtel
| 189
|
I recharged 100 naira but didn't receive the data bundle.
|
AGENT923
|
negative
| false
| false
|
CALL00000543
| 2025-09-23T09:32:00
|
CUST5684111
|
Glo
| 851
|
I recharged 2000 naira but didn't receive the data bundle.
|
AGENT187
|
positive
| true
| false
|
CALL00000544
| 2025-09-14T18:12:00
|
CUST3577861
|
Glo
| 737
|
My SIM card is not working. It shows no service.
|
AGENT194
|
negative
| true
| false
|
CALL00000545
| 2025-09-04T16:35:00
|
CUST1859396
|
MTN
| 573
|
I was promised 4G network but I'm only getting 3G.
|
AGENT500
|
negative
| true
| false
|
CALL00000546
| 2025-10-01T13:08:00
|
CUST6494863
|
MTN
| 89
|
My data finishes too quickly. I need an explanation.
|
AGENT688
|
negative
| true
| false
|
CALL00000547
| 2025-09-08T16:42:00
|
CUST1720415
|
MTN
| 340
|
I was promised 4G network but I'm only getting 3G.
|
AGENT689
|
negative
| true
| false
|
CALL00000548
| 2025-09-15T11:43:00
|
CUST9279831
|
Airtel
| 574
|
My SIM card is not working. It shows no service.
|
AGENT210
|
negative
| true
| false
|
CALL00000549
| 2025-09-13T14:10:00
|
CUST4814632
|
Airtel
| 829
|
I recharged 200 naira but didn't receive the data bundle.
|
AGENT107
|
neutral
| true
| false
|
CALL00000550
| 2025-09-07T15:36:00
|
CUST9662047
|
Glo
| 338
|
I want to port my number to another network. What's the process?
|
AGENT144
|
positive
| false
| false
|
CALL00000551
| 2025-09-11T08:55:00
|
CUST1538634
|
MTN
| 726
|
My data finishes too quickly. I need an explanation.
|
AGENT449
|
negative
| true
| false
|
CALL00000552
| 2025-09-06T19:08:00
|
CUST7101087
|
Airtel
| 623
|
Why am I being charged for services I didn't subscribe to?
|
AGENT345
|
negative
| true
| false
|
CALL00000553
| 2025-09-15T20:04:00
|
CUST2810866
|
Glo
| 229
|
I want to port my number to another network. What's the process?
|
AGENT964
|
negative
| true
| false
|
CALL00000554
| 2025-09-30T19:52:00
|
CUST5881399
|
MTN
| 382
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT873
|
neutral
| true
| false
|
CALL00000555
| 2025-09-21T15:06:00
|
CUST5583996
|
MTN
| 510
|
My bill is too high this month. I need a breakdown.
|
AGENT920
|
negative
| true
| true
|
CALL00000556
| 2025-09-23T19:50:00
|
CUST9514230
|
Glo
| 799
|
Why am I being charged for services I didn't subscribe to?
|
AGENT648
|
neutral
| true
| false
|
CALL00000557
| 2025-09-27T10:40:00
|
CUST2644412
|
Airtel
| 757
|
I recharged 1000 naira but didn't receive the data bundle.
|
AGENT309
|
neutral
| true
| false
|
CALL00000558
| 2025-09-10T15:46:00
|
CUST6377594
|
MTN
| 766
|
Why am I being charged for services I didn't subscribe to?
|
AGENT571
|
negative
| true
| false
|
CALL00000559
| 2025-09-24T20:08:00
|
CUST4976619
|
MTN
| 718
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT821
|
neutral
| true
| false
|
CALL00000560
| 2025-09-01T17:11:00
|
CUST5816795
|
MTN
| 281
|
How do I stop these annoying promotional messages?
|
AGENT525
|
negative
| true
| false
|
CALL00000561
| 2025-09-08T19:49:00
|
CUST9145640
|
Airtel
| 572
|
I can't receive international calls. Please help.
|
AGENT115
|
negative
| false
| false
|
CALL00000562
| 2025-09-03T10:08:00
|
CUST4573099
|
Glo
| 571
|
My network has been very poor in Port Harcourt. I can't make calls or browse.
|
AGENT411
|
positive
| true
| false
|
CALL00000563
| 2025-09-18T12:38:00
|
CUST1372334
|
MTN
| 277
|
I can't receive international calls. Please help.
|
AGENT604
|
positive
| true
| false
|
CALL00000564
| 2025-09-16T18:37:00
|
CUST8268222
|
Airtel
| 772
|
I recharged 200 naira but didn't receive the data bundle.
|
AGENT562
|
positive
| true
| false
|
CALL00000565
| 2025-09-29T13:50:00
|
CUST5143632
|
9mobile
| 887
|
My SIM card is not working. It shows no service.
|
AGENT917
|
negative
| false
| false
|
CALL00000566
| 2025-09-15T18:14:00
|
CUST4542890
|
MTN
| 677
|
I was promised 4G network but I'm only getting 3G.
|
AGENT714
|
neutral
| false
| true
|
CALL00000567
| 2025-09-04T17:28:00
|
CUST5306807
|
Glo
| 236
|
My data finishes too quickly. I need an explanation.
|
AGENT597
|
negative
| true
| false
|
CALL00000568
| 2025-09-09T15:02:00
|
CUST4725436
|
Glo
| 794
|
I recharged 1000 naira but didn't receive the data bundle.
|
AGENT794
|
negative
| true
| false
|
CALL00000569
| 2025-09-02T18:41:00
|
CUST4942918
|
Glo
| 556
|
My SIM card is not working. It shows no service.
|
AGENT309
|
negative
| false
| false
|
CALL00000570
| 2025-09-27T16:13:00
|
CUST7441156
|
9mobile
| 877
|
My bill is too high this month. I need a breakdown.
|
AGENT632
|
negative
| true
| false
|
CALL00000571
| 2025-09-05T08:41:00
|
CUST1354900
|
Glo
| 94
|
I was promised 4G network but I'm only getting 3G.
|
AGENT513
|
negative
| false
| false
|
CALL00000572
| 2025-09-04T11:10:00
|
CUST3221502
|
MTN
| 313
|
I can't receive international calls. Please help.
|
AGENT703
|
negative
| true
| true
|
CALL00000573
| 2025-09-19T14:44:00
|
CUST7709247
|
Airtel
| 397
|
My data finishes too quickly. I need an explanation.
|
AGENT837
|
negative
| true
| false
|
CALL00000574
| 2025-09-16T11:56:00
|
CUST5838503
|
Airtel
| 430
|
My SIM card is not working. It shows no service.
|
AGENT847
|
neutral
| true
| false
|
CALL00000575
| 2025-09-16T18:53:00
|
CUST4332321
|
9mobile
| 769
|
My bill is too high this month. I need a breakdown.
|
AGENT601
|
negative
| true
| false
|
CALL00000576
| 2025-09-22T14:52:00
|
CUST8335183
|
MTN
| 608
|
I was promised 4G network but I'm only getting 3G.
|
AGENT305
|
negative
| false
| false
|
CALL00000577
| 2025-09-15T20:20:00
|
CUST7081286
|
Airtel
| 203
|
Why am I being charged for services I didn't subscribe to?
|
AGENT536
|
negative
| true
| false
|
CALL00000578
| 2025-09-24T19:20:00
|
CUST8145208
|
Airtel
| 660
|
Why am I being charged for services I didn't subscribe to?
|
AGENT289
|
neutral
| true
| false
|
CALL00000579
| 2025-09-29T17:46:00
|
CUST6030612
|
9mobile
| 805
|
How do I stop these annoying promotional messages?
|
AGENT749
|
neutral
| true
| false
|
CALL00000580
| 2025-09-19T16:51:00
|
CUST6694035
|
MTN
| 382
|
Why am I being charged for services I didn't subscribe to?
|
AGENT280
|
negative
| true
| false
|
CALL00000581
| 2025-09-29T10:29:00
|
CUST4137143
|
MTN
| 318
|
My bill is too high this month. I need a breakdown.
|
AGENT183
|
positive
| true
| false
|
CALL00000582
| 2025-10-01T16:34:00
|
CUST9569505
|
MTN
| 656
|
I recharged 5000 naira but didn't receive the data bundle.
|
AGENT938
|
negative
| false
| true
|
CALL00000583
| 2025-09-20T18:40:00
|
CUST5667470
|
Airtel
| 675
|
I was promised 4G network but I'm only getting 3G.
|
AGENT672
|
positive
| true
| false
|
CALL00000584
| 2025-09-11T13:32:00
|
CUST2544962
|
MTN
| 859
|
My bill is too high this month. I need a breakdown.
|
AGENT985
|
positive
| true
| false
|
CALL00000585
| 2025-09-14T12:43:00
|
CUST6035571
|
Airtel
| 611
|
I want to port my number to another network. What's the process?
|
AGENT298
|
neutral
| true
| false
|
CALL00000586
| 2025-09-08T18:50:00
|
CUST2107404
|
Airtel
| 691
|
My data finishes too quickly. I need an explanation.
|
AGENT544
|
positive
| true
| false
|
CALL00000587
| 2025-09-27T20:04:00
|
CUST6082672
|
Airtel
| 808
|
My data finishes too quickly. I need an explanation.
|
AGENT170
|
neutral
| true
| false
|
CALL00000588
| 2025-09-09T16:07:00
|
CUST5987190
|
Glo
| 847
|
How do I stop these annoying promotional messages?
|
AGENT656
|
neutral
| true
| true
|
CALL00000589
| 2025-09-18T11:20:00
|
CUST8982589
|
MTN
| 321
|
Why am I being charged for services I didn't subscribe to?
|
AGENT895
|
neutral
| true
| false
|
CALL00000590
| 2025-09-16T15:05:00
|
CUST9635174
|
Airtel
| 600
|
I recharged 1000 naira but didn't receive the data bundle.
|
AGENT832
|
negative
| true
| false
|
CALL00000591
| 2025-09-04T11:36:00
|
CUST5282420
|
MTN
| 244
|
I can't receive international calls. Please help.
|
AGENT150
|
neutral
| true
| true
|
CALL00000592
| 2025-09-19T17:31:00
|
CUST1756583
|
Glo
| 157
|
I want to port my number to another network. What's the process?
|
AGENT384
|
negative
| true
| false
|
CALL00000593
| 2025-09-13T17:01:00
|
CUST4566866
|
MTN
| 670
|
My data finishes too quickly. I need an explanation.
|
AGENT170
|
negative
| true
| false
|
CALL00000594
| 2025-09-15T12:57:00
|
CUST4246045
|
Airtel
| 405
|
I want to port my number to another network. What's the process?
|
AGENT394
|
neutral
| true
| false
|
CALL00000595
| 2025-09-12T10:34:00
|
CUST6098923
|
MTN
| 201
|
My data finishes too quickly. I need an explanation.
|
AGENT671
|
neutral
| false
| false
|
CALL00000596
| 2025-09-12T18:51:00
|
CUST9798384
|
MTN
| 469
|
Why am I being charged for services I didn't subscribe to?
|
AGENT832
|
negative
| true
| true
|
CALL00000597
| 2025-09-17T13:47:00
|
CUST6472383
|
Airtel
| 888
|
My network has been very poor in Port Harcourt. I can't make calls or browse.
|
AGENT573
|
positive
| false
| false
|
CALL00000598
| 2025-09-27T09:31:00
|
CUST6909179
|
MTN
| 409
|
My SIM card is not working. It shows no service.
|
AGENT862
|
neutral
| true
| false
|
CALL00000599
| 2025-09-24T18:20:00
|
CUST9488934
|
Airtel
| 176
|
My data finishes too quickly. I need an explanation.
|
AGENT862
|
negative
| true
| false
|
CALL00000600
| 2025-09-21T14:34:00
|
CUST2810861
|
MTN
| 620
|
I can't receive international calls. Please help.
|
AGENT422
|
negative
| false
| false
|
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